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Reviews of Clarion Hotel & Suites BWI Airport North

3.5 out of 5
Clarion Hotel & Suites BWI Airport North
6921 Baltimore Annapolis Blvd., Baltimore, MD

Reviews

5.4
Rating 10 - Excellent. 14 out of 91 reviews" "
Rating 8 - Good. 17 out of 91 reviews" "
Rating 6 - Okay. 13 out of 91 reviews" "
Rating 4 - Poor. 17 out of 91 reviews" "
Rating 2 - Terrible. 30 out of 91 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pallav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were immaculate. The staff was very helpful and quick to respond. Great stay and location overall. Will stay again.
Stayed 1 night in Apr 2024

2/10 Terrible

sandra

Disliked: Cleanliness, property conditions & facilities
Just ick. There were roaches all in the first room. The second room didn’t have bugs but was dirty. The floor was sticky and clearly had not bee cleaned in a long time. There were a lot of people hanging around and smoking weed. You could smell it everywhere. Everything was run down and in disrepair. The tv didn’t work. There was only a sheet on the bed. No comforter or blanket.
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Sandra,We're truly sorry to hear about your experience. We appreciate your feedback as it helps us improve. We've taken note of your concerns and assure you that we're working diligently to address them. Our aim is to provide a comfortable and enjoyable stay for all our guests. We hope you'll give us another chance to serve you better.Warm regards,Hotel Management

10/10 Excellent

Kurkel M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Apr 23, 2024
Dear Kurkel M, Thank you for giving us a perfect rating! We're delighted to know that you enjoyed your stay with us. Your feedback is greatly appreciated and will inspire our team to continue delivering top-notch experiences. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

4/10 Poor

Pablo

Disliked: Cleanliness, property conditions & facilities
We saw like two cockroach in our room, there’s was a crack in our shower as well. Learned from this one.
Stayed 4 nights in Apr 2024
Response from GM on Apr 21, 2024
Dear Pablo, We are genuinely sorry to hear about your experience and we apologize for any discomfort caused. The issues you've mentioned are indeed concerning and not reflective of our usual standards. We are taking immediate steps to investigate and rectify these issues. We sincerely hope that you will give us another chance to provide you with a superior experience. Thank you for bringing this to our attention.Warm regards,Hotel Management

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean properly and I saw a roach
Stayed 2 nights in Apr 2024
Response from GM on Apr 21, 2024
Dear Linda,We're truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. We take cleanliness very seriously and your feedback has been shared with our housekeeping team for immediate attention. We hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Hotel Management

2/10 Terrible

Linda

Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was great
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Linda, Thank you for acknowledging our customer service. We are glad to hear that you appreciated our staff's efforts. We strive to provide our guests with an exceptional experience, and it seems we were able to achieve that for you. We look forward to welcoming you back for an even better stay!

4/10 Poor

Tomaleshia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I like the fact it was last minute and was able to get a room. Unfortunately, the property didn't look like the picture and the outside had trash around property when I arrived. In the elevator there was different things and liquids that customers spilled. My room looked like I was staying at a motel 6. The sheets and pillowcases looked beige not white. We also saw 2 roaches.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Tomaleshia, Thank you for your candid feedback. We're pleased you found our last-minute availability helpful, but we regret that your stay didn't meet expectations. We sincerely apologize for the cleanliness issues you encountered and assure you that your concerns are being addressed with our housekeeping and maintenance teams. We hope for another opportunity to deliver a more positive experience.Warm regards,Hotel Management

2/10 Terrible

Kelsey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Kelsey, We regret to see your 1-star rating. We deeply value your feedback and would be grateful if you could share more about your experience. Our team is always here to address your concerns and work towards improving our services. We hope for the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Okay

Bridgette

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Bridgette,Thank you for taking the time to rate us. We regret to see that your experience didn't fully meet your expectations. We value your feedback and would love to know more about how we could improve. Please feel free to share more details about your stay, as we're always striving to provide the best possible guest experience. Warm regards,Hotel Management

10/10 Excellent

Raghvendra Pratap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a fantastic stay, the staff was very respectful and kind. It was also near the airport.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Raghvendra Pratap,We're thrilled to hear that you enjoyed your stay at our hotel! It's wonderful to know that our staff's respectful and kind nature made your experience even better. We take pride in our convenient location near the airport and are glad it added to your satisfaction. We look forward to welcoming you back soon for another fantastic stay. Warm regards,Hotel Management

2/10 Terrible

Mahesh

Disliked: Cleanliness, property conditions & facilities
Smoke smell everywhere
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Mahesh,We're sincerely sorry to hear about your experience regarding the smoke smell. We take all feedback seriously and are committed to improving our guests' experiences. Please trust that we are looking into this matter to ensure a more comfortable and enjoyable stay for all in the future. We hope to have the opportunity to welcome you back for a better experience.Warm regards,Hotel Management

10/10 Excellent

Sandra M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient nothing
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear Sandra,Thank you for your 5-star review! We are delighted to hear that you found our hotel convenient for your needs. We strive to create an effortless experience for our guests and it's wonderful to know we achieved this for you. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

10/10 Excellent

Marguerite, Atlantic Beach

Liked: Cleanliness, staff & service, property conditions & facilities
We had a rough start but they immediately fixed it.
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Marguerite,Thank you for your understanding and patience. We're delighted to hear that despite a rough start, your stay at our hotel ended on a positive note. We always strive to rapidly address any concerns to ensure our guests' satisfaction. Your gracious feedback is appreciated and we hope to welcome you back again soon.Warm regards,Hotel Management

10/10 Excellent

Kishan

Liked: Staff & service, amenities, property conditions & facilities
This is an excellent property to stay. I was just amazed by the hospitality I received. This is my go to hotel whenever I am back in town again.
Stayed 1 night in Apr 2024
Response from GM on Apr 3, 2024
Dear Kishan, Thank you for sharing your wonderful experience! We're thrilled to hear that our hospitality left a lasting impression on you. Your kind words are a testament to our team's dedication to providing exceptional guest experiences. We eagerly await your return and promise to make your stay even more memorable at our property.Warm regards,Hotel Management

2/10 Terrible

Frank

Travelled with partner
Disliked: Cleanliness, staff & service
Stayed for 6 nights in a row and did not receive room service at all, even asking for it several times at the front desk.
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Frank,We sincerely apologize for the oversight regarding the room service during your stay. Your comfort and satisfaction are our top priority, and we are truly sorry we fell short this time. We appreciate your feedback as it assists us in improving our services. We assure you that we are addressing this concern and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

2/10 Terrible

Justin

Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Dear Justin,We're truly sorry to hear about your less than satisfactory experience. We strive to provide top-notch service and it seems we fell short this time. We would greatly appreciate the opportunity to understand more about your stay. We look forward to hearing from you and improving your perspective of our hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Robert, Thank you for taking the time to review our hotel. We are thrilled to hear that you were satisfied with your stay. Our team works hard to ensure our guests have a memorable experience and your feedback is a testament to their efforts. We sincerely hope to welcome you back soon for another pleasant stay.Warm regards,Hotel Management

4/10 Poor

Ednalee B Merced

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
No limpian las habitaciones, solo dan 2 toallas por cuarto aunque sean 4 personas. La transportación es solo 2 veces al día. No volvería jamás
Stayed 3 nights in Mar 2024
Response from GM on Mar 23, 2024
Dear Ednalee B Merced,We appreciate your feedback and deeply regret the inconvenience you experienced during your stay. Our team strives to offer the best service possible and your comments will help us to enhance our services. We apologize for the housekeeping and transportation issues you encountered. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Hotel Management

8/10 Good

Sonal

Business traveller
All good
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Sonal, Thank you for choosing our hotel and for taking the time to share your positive experience. We are delighted to hear that everything was to your satisfaction. We strive to provide our guests with a memorable stay and your feedback encourages us to do even better. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Management

2/10 Terrible

Robyn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had just made a 7 hour car ride, checked in after midnight. Tv in room didn’t work, was missing a power cord. Grant it, it was after midnight & front desk was unable to find another power cord & maintenance would not be in until morning. Ok so no tv. Get up to take a shower & no hot water. Sink didn’t get hot either. No showers & still no tv. Got up at 730am. Well at least I’ll go get the free breakfast. Ask front desk & was told where to go for the breakfast. You go outside, walk through the parking lot to another building, I guess restaurant. And by the way, it is lightly raining out. There are a few people in this “restaurant” & I hear a lady ask a gentleman for his blue slip for this breakfast. What blue slip, I didn’t get one. So have to walk back through the parking lot to the front desk for a blue slip. Also, while getting said blue slip I remind them we have no tv. Maintenance man should be in soon today. Go back through the parking lot with my blue slip for the free breakfast & get to the area & there were 2 individual size boxes of cereal & has individual bottles of milk with NO bowls. I asked lady that I’m assuming monitors this free breakfast area & blue slips. Was I missing the bowls, she shook her head no & then I asked how were you to eat cereal & she shrugged her shoulders. I put the cereal box back with the one remaining & decided against an apple or banana. Passed on bagels individually in plastic baggies, no toaster or cream cheese.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Robyn,We sincerely regret the inconveniences you experienced during your stay. We strive to ensure our guests have a comfortable and enjoyable experience and we're sorry to have missed the mark. We appreciate your feedback and will use it for improvements. We hope to have another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Warm regards,Hotel Management

10/10 Excellent

Kishayla

Stayed 2 nights in Feb 2024
Response from GM on Mar 11, 2024
Dear Kishayla,Thank you for taking the time to rate us. We're thrilled to see that you've given us a 5-star rating! We always strive to provide the best services to our guests and your rating tells us we're on the right track. We hope to welcome you back soon for another splendid experience. Warm regards,Hotel Management

2/10 Terrible

Ki Hyun

Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Ki Hyun, We're truly sorry to see your 1-star rating. Without further details, it's challenging for us to address your concerns. Please feel free to share more about your experience, so we can ensure your future stays are more enjoyable. Your feedback is very valuable to us. Warm regards,Hotel Management

8/10 Good

HAMDY ABDALLA

Liked: Cleanliness, amenities, property conditions & facilities
GOOD
Stayed 12 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Hamdy Abdalla, Thank you for choosing our hotel and taking the time to share your feedback. We are glad to hear that you had a good experience with us. We strive to provide an even better service to our guests in the future. Your support is highly appreciated and we look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Towanda

Business traveller
Disliked: Cleanliness, amenities
The hotel is huge and newly renovated. The up keep could be better. A big plus is, there are fast food restaurants near by.
Stayed 6 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Towanda,Thank you for sharing your experience at our hotel. We're thrilled you appreciated our location and recent renovations. Your feedback regarding upkeep has been noted and will be addressed. We strive for excellence and your comments help us improve. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Kimberly, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great customer service, and great shuttle service.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Kimberly,Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed our prime location, exceptional customer service, and convenient shuttle service. Your kind words serve as a testament to our commitment to providing memorable experiences. We look forward to welcoming you back for another great stay soon.Warm regards,Hotel Management

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my kids enjoyed our stay, the beds were comfortable and quiet environment
Stayed 4 nights in Feb 2024
Response from GM on Mar 2, 2024
Dear Antoine,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you and your kids enjoyed your stay and found our beds comfortable and environment quiet. It's always our goal to provide a relaxing atmosphere for our guests. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

2/10 Terrible

Mike

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head leaked tv didnt work properly
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Dear Mike,We're truly sorry to hear about the issues you experienced during your stay with us. We strive to ensure all our guests have a comfortable and enjoyable stay, and we regret that we fell short in your case. Please know that your feedback is crucial for us to improve our services and we will address the issues mentioned. We hope to have another opportunity to provide you with the quality stay you deserve.Warm regards,Hotel Management

2/10 Terrible

Sierra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
An unpleasant experience… All I ever asked for in hotels, are clean sheets, clean bathroom and most of all, CLEAN TOWELS!!! That was not the case at this hotel. We (my dad and I) checked in around 9:30 Saturday night and the first issue was the light switch by the door did not work. The beds were made, but the sheets did not appear to be freshly cleaned. We were both tired so I decided to look past that. The next morning as I was getting ready to take a shower, was when I saw the dirty washcloth hanging over the shower curtain rod and the bathtub also looked dirty. Immediately I felt disgusted. I removed the washcloth and threw it on the floor. I opened the last set of folded supposedly clean bath towel, and that was filthy too. It was apparent that housekeeping saw a folded towel, though it was clean, and never checked it (not surprising, since the dirty washcloth that was visible, was not removed) That was the last straw, I felt sick to my stomach. I immediately got dressed and left the room as quickly as I could (I showered at my daughter). As we checked out, I informed the front desk about the conditions of the room. She seems indifferent, but did apologize. She gave us the manager’s name and number to call the following day (she claimed he was not onsite that morning). I called and left several messages and never got a return call. Terrible experience and even worse customer service!
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Sierra,We're sincerely sorry your experience didn't match your expectations. It's our priority to ensure our guests feel comfortable and we deeply regret we missed the mark. Your feedback is crucial in helping us improve. We're addressing the cleanliness issues you encountered and will also provide additional training to our front desk team to ensure better guest interactions. We hope you will give us another chance to provide the high standards we strive for.Warm regards,Hotel Management

8/10 Good

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast even though I stayed there twice couldn't get up for breakfast to tired
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Wendell, Thank you for choosing our hotel for your stays. We're sorry to hear you couldn't join us for breakfast due to tiredness. We hope your rest was rejuvenating. Next time, do try our breakfast, we're sure you'll love it! Looking forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Tereza

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a joke , no laundry, no hairdryer, breakfast has only coffee and apples
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Tereza,We're sincerely sorry to hear about your experience. Your feedback is crucial to us and we are looking into the concerns raised. We do have hairdryers and laundry service available, and our breakfast menu is usually extensive. We'll address the issues you've mentioned and hope to provide you with a better experience in the future. Thank you for bringing this to our attention.Warm regards,Hotel Management

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was as described, check in was easy and the staff was friendly. The "free breakfast" was at the restaurant connected to the hotel, but we had to walk out in the snow and around to get to it. It was a small table with muffins, apples and dry cereal. More options would have been nice.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Erin,Thank you for your valuable feedback. We're glad to hear you found our staff friendly and check-in process smooth. We apologize for any inconvenience caused by the breakfast setup, especially in inclement weather. We continually strive to improve our guest experience and will certainly consider your suggestions for more breakfast variety. We look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Yvonne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
it was ok but they shuttle was not all day. and it does not run consistently
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Yvonne,Thank you for taking the time to share your experience. We're sorry to hear that our shuttle service schedule didn't meet your expectations. We value your feedback and will consider your thoughts as we constantly strive to enhance our services. We hope to have the opportunity to welcome you back for an improved experience.Warm regards,Hotel Management

2/10 Terrible

Sandra, Bradenton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Sandra,Thank you for your recent stay at our hotel. We regret to learn that your experience did not meet your expectations. We value your feedback and would appreciate any additional details you can provide to help us improve. We strive to ensure every guest has a pleasant stay and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Okay

Monica

Liked: Cleanliness
Hotel had no blankets only 2 sheets on the bed. The safety lock on my door was broken so I didn't sleep well all night being alone. Noises in the hallway all night made me even more uncomfortable.
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Dear Monica, We're truly sorry to hear about your recent experience at our hotel. The comfort and safety of our guests is our top priority. We sincerely apologize for the issues you faced with bedding and the door lock. We have noted these points and will address them promptly. We would love to have the opportunity to make your next stay a more pleasant one. Thank you for bringing these matters to our attention.Warm regards,Hotel Management

4/10 Poor

Nicole.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was quite dirty hair on the bathroom floor- duvet inners with no covers, spent 3 nights there and no room service, no cleaning , no restocking of toiletries. Tv was not working first night we had to request that it be fixed only to discover the remote was not working and there was no hdmi cable. The staff were really nice but the general upkeep wasn’t, across the hall was another guest complaining so much about the cleaning services as well so I’m guessing there is lack of service we’re cleanliness is concerned
Stayed 3 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Nicole,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable and we are taking immediate steps to address the issues you've highlighted, particularly in regards to cleanliness and room service. We're glad our staff were pleasant, and we're committed to improving all aspects of our service to ensure a better experience in the future. Your understanding is greatly appreciated.Warm regards,Hotel Management

4/10 Poor

Amber

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs/ broken down
There was no trash can in our room, the heater didn’t work, and then I saw a huge roach crawling across the mirror in the morning. Super gross- won’t stay here again
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Amber,We deeply regret your recent experience at our hotel and sincerely apologize for the discomfort caused. Your feedback is crucial for us to improve and we're taking immediate action to address the issues you've highlighted. We hope you'll consider giving us another chance to provide a better experience in the future.

2/10 Terrible

Curtis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Dear Curtis, We're sorry to hear that your experience didn't meet expectations. We value all feedback and would appreciate the opportunity to understand your concerns better. Please reach out to us directly at your convenience so we can work towards improving your future experiences with us. We hope to have the chance to welcome you back.

2/10 Terrible

Stacy

Stayed 1 night in Dec 2023
Response from GM on Jan 24, 2024
Dear Stacy,Thank you for sharing your feedback. We're truly sorry to hear that your stay didn't meet your expectations. We're committed to providing our guests with a memorable experience and it seems we fell short this time. We would greatly appreciate the opportunity to learn more about the issues you encountered during your stay, so we can improve our services. We value your input and hope to have another chance to deliver a more satisfying experience in the future.Warm regards,Hotel Management

2/10 Terrible

Sherif

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches & wrong rooms!!
Arrived and the suite room I had booked was not available. They gave me a smaller room which was all they said they had. The front desk stopped me after parking and unloading my vehicle saying the room they gave me was occupied by guest already. They then switched my room again and upon entering it, there were roaches by the door on the wall! They appeared to be crawling in as there was trash bins by the elevator. I went to inform the desk and they stated sorry the room must have not been cleaned. They then gave me another room, which after a through check we ended up staying since me and my fiancé were tired. Im dissatisfied with the hotel as far as cleanliness, orgnaization and it was discomforting but at that time we had no other option. The room we were switched to were not suites nor smoking rooms.
Stayed 1 night in Dec 2023
Response from GM on Jan 17, 2024
Dear Sherif,We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to hear about the issues with room availability, cleanliness, and the presence of roaches. Please know that your feedback is taken seriously, and we will investigate the matter thoroughly to prevent such occurrences in the future. We understand your dissatisfaction, and we are committed to making improvements. Thank you for bringing this to our attention.Warm regards,Hotel Management

4/10 Poor

CRISTHIAN

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear CRISTHIAN,Thank you for taking the time to provide feedback on your recent stay. We're sorry to learn that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate more details about your concerns to better address and improve upon them. Please feel free to share any specific insights you have, and we hope to have the opportunity to make it right on your next visit.Warm regards,Hotel Management

4/10 Poor

Joly Melina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Joly Melina,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate more details to address specific concerns. We value your input and aim to make improvements based on your insights.Warm regards,Hotel Management

2/10 Terrible

Debra

Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Debra,We are disappointed to learn that your experience did not meet your expectations. Your satisfaction is our top priority, and we apologize for falling short. If you could provide more details about your stay, it would greatly assist us in addressing and resolving any concerns. We appreciate your feedback and hope to have the opportunity to enhance your experience in the future.Warm regards,Hotel Management

4/10 Poor

Judith

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is being remodeled, they didn't say anything and when we arrived we realized it. The surroundings are dirty. The trash cans in the common areas are full. We had to ask to change our room because the bathtub was dirty and unpainted. The breakfast schedule was different from what was stated at the time of reservation. Since it was later we couldn't have breakfast before leaving. I do not recommend it
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Judith,We sincerely apologize for the inconvenience you faced during your stay. Your experience does not meet our standards, and we are actively addressing the issues you've highlighted. We appreciate your feedback as it helps us improve. We value your feedback and hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

4/10 Poor

Emily

Travelled with family, Travelled with family and small children
The property smelled like marijuana. It was so strong. Sheets had stains. Dirty and needs updating.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Emily,We are deeply sorry for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we will thoroughly investigate the issues you've raised and take corrective measures to ensure this does not happen again.Warm regards,Hotel Management

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was bad!!
It’s was horrible, it was dirty smelled of Marijuana and it looked nothing like pix. And I got woken up when the police showed up to deal with an overdose.
Stayed 3 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Oscar,We sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback is alarming and not reflective of the high standards we strive to maintain. We take this matter seriously and will investigate to prevent such incidents in the future. Warm regards,Hotel Management

10/10 Excellent

Leon

Friendly staff
Stayed 1 night in Dec 2023

2/10 Terrible

Richard, Fairless Hills

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is further away than listing states (unless shuttle driver was lost) from BWI Airport. Hotel is dirty, run down, and literally taped together in places. First hotel room we were given had roaches and a bad smell. I immediately requested another room. Within 2 minutes of opening the door I found roaches on the floor and one running up the wall (picture taken). Second room was only slightly better. Towel racks were falling off the wall. Paint was peeling. Shower fixtures were semi-detached. Room was overall horroble. I didn't sleep out of concern for my family and them waking up to a roach or bed bug bites. I would have left and gone to another hotel, but we were only there for one night, it was after midnight, we didn't have a vehicle (would have had to Uber), there wasn't another hotel close by, and we had to leave early in the morning. The "Buffet" or free breakfast they advertise consists of bagels (no toaster), cream cheese or butter, individual cereal bowls (Kelloggs), and coffee/tea. THATS IT!!??!! I WOULD NEVER stay there again.
Stayed 1 night in Dec 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
Not bad . Served its purpose.
Woman at the front desk was very good. We got to our room and the tv did not work. She gave us another room. We got to that room and the remote was not working. I understand the property was once a Comfort Inn. I know of a Doubletree that went to Clarion. It was OK. We had an early flight so did not check out the breakfast. Shuttle driver was great. Beware of no shuttle running mid day. Someone said in other reviews that there is a $100 deposti that they were not aware of. could be a problem for those with limited funds. Book the parking with the Way App. It is a lot cheaper than the Hotel Rate.
Stayed 1 night in Dec 2023

6/10 Okay

Stacy

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Émile

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024