Studio Suite, 2 Double Beds (Studio)

Reviews of Sonesta Simply Suites Baltimore BWI Airport

3 out of 5
Sonesta Simply Suites Baltimore BWI Airport
1247 Winterson Rd, Linthicum Heights, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1006 reviews" "
Rating 8 - Good. 292 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 69 out of 1006 reviews" "
Rating 2 - Terrible. 81 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful/very nice but the property itself is trash
Stayed 1 night in Apr 2024

2/10 Terrible

Saleem

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional service visited there for short stop we had the flight to catch and my wife is pregnant we paid the hotel actual price and we arrived in hotel to collect the keys of the room they started asking for deposit which unacceptable we were short of money never going there my pregnant wife and me was very disappointed
Stayed 1 night in Apr 2024

10/10 Excellent

Rhontae

Travelled with partner
Liked: Amenities
Well technically we only stayed in the hotel overnight because we did a lot of moving around and traveling but it was everything we needed it for
Stayed 3 nights in Apr 2024
Response from Management on Apr 16, 2024
Hi Rhontae, Thank you for your response and we are glad to see Sonesta Simply Suites was able to meet your expectations. Thanks again and best regards!

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness, amenities
The room was spacious and it had a full kitchen with a full size refrigerator. The linens were clean. The bath tub did not drain well and at the end of the shower we were standing in ankle deep water.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Hi Amy, Thank you for your response and for being a guest at our property. It is unfortunate your experience was subpar and these issues are currently being addressed with management and our maintenance staff. Thanks again and best regards!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and fresh! Housekeeping was very responsive. Front desk was responsive as well. It was very well lit. I would ask if they get those crater sized potholes fixed.
Stayed 5 nights in Apr 2024
Response from Management on Apr 15, 2024
Hi Leticia, It is good to see your experience was good for the most part. Your feedback will let us know what to improve in the future. Thanks and we hope to see you again soon!

10/10 Excellent

Tiarra

Liked: Amenities
Loved it
Stayed 2 nights in Mar 2024
Response from Management on Apr 15, 2024
Hi Tiarra, Thank you so much for your response. We are glad to see you enjoyed your stay with us and hope to see you soon. Best regards!

10/10 Excellent

CT

Liked: Cleanliness, staff & service, property conditions & facilities
Stephen at the front desk was awesome! Very pleasant demeanor. I had a transportation issue with my arrival to the hotel and he was able to get it resolved. He made my check- in process very easy.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Hello, Thank you so much for your response. We are elated to see our staff could be of service. Thanks again for being a guest at our hotel and best regards!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was great.
Stayed 1 night in Apr 2024
Response from Jason Lim on Apr 12, 2024
Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to take advantage of the hotel transportation to the airport. The room was clean and the bed was comfortable. The shower head was small but not a huge deal to me. The staff was friendly and helpful. I would stay here again if needed transportation to the airport.
Stayed 1 night in Apr 2024
Response from Jason Lim on Apr 12, 2024
Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

6/10 Okay

giovanni

Liked: Staff & service
Disliked: Cleanliness
The people at the front desk were very nice. Very friendly at check-in and very hospitable. The overall common areas of the hotel are quite dirty rundown and not impressive. However, the room was not a trendy beautiful room, but it was very nice and very clean.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Hi Giovanni, Thank you so much for your response and for choosing Sonesta Simply Suites. It is unfortunate our rooms were not up to standards. Please keep in mind, our property is currently scheduled for a renovation, as we always strive to improve our facilities for our guests to enjoy. Let us know if you have any questions or concerns and thanks again!

8/10 Good

Kenyatta

Liked: Cleanliness, staff & service
It was fair for the cost.
Stayed 1 night in Apr 2024
Response from Jason Lim on Apr 12, 2024
Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

10/10 Excellent

RAYMOND, Brooklyn

Travelled with partner
Very good hotel
Stayed 1 night in Apr 2024
Response from Management on Apr 7, 2024
Hello Raymond, Thank you for your kind words. We appreciate your response and are glad you had a wonderful experience. We hope to see you again real soon, best regards!

6/10 Okay

ADESOLA

Travelled with partner
The service was below average and they dont clewn their rooms nor change sheets and towels, say you have to stay for seven days before that can be done, this is not hygienic at all.
Stayed 4 nights in Apr 2024
Response from Management on Apr 7, 2024
Hello Adesola, We're sorry to hear our hotel was not up to your expectations. We do clean rooms every seven days on account our house keeping staff are attuned to a set schedule for every guest in addition to cleaning checked out rooms. It is unfortunate you had to go through this experience but we are working on making better experiences for our guests. Let us know if you have any more questions or concerns.

2/10 Terrible

Riedasiel

Disliked: Staff & service
Response from Management on Apr 7, 2024
Hi Riedasiel, Thank you for being a guest at Sonesta Simply Suites. It is unfortunate your experience was not the best at our hotel. It would be most appreciated if you could let us know how we can make our guests' stay better or where there is room for improvement. Thanks again!

4/10 Poor

Jarrod

Liked: Cleanliness
The Expedia page that I booked through does not say that there is a time period for shuttles. This meant I had to load the Uber app, create an account, and book my own transportation.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Hi Jarrod, We are so sorry for this inconvenience. Yes, our shuttle times are Monday through Friday from 7am to 3 pm. Afterwards, we can only uber guests using our personal uber account to and from the airport until 11pm. Unfortunately, we could not reimburse you because your reservation was made through Expedia. This problem has been addressed with management, Thank you for pointing this out, best regards.

10/10 Excellent

Merrellayana, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Being disabled I need space to move around and it gave me that
Stayed 2 nights in Mar 2024
Response from Management on Apr 8, 2024
Hello Merrellayana, We are so glad to hear we were able to accommodate you appropriately. Here at Sonesta we continuously strive to cater to our guests' needs, so thank you for your feedback and we hope to see you again soon!

8/10 Good

Russi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in quiet neighbourhood great for my needs and 2 nights stay
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Hi Russi, Thank you so much for your feedback and for being a guest at our hotel. It's good to see we were able to suit your needs and hope to see you again real soon. Best regards!

6/10 Okay

Anshu

It is low end studio apartment building. Smelled of cigarettes. No hotel lobby. Sheets and room was clean. Not a 3-star hotel in any way.
Stayed 1 night in Apr 2024
Response from Management on Apr 5, 2024
Hi Anshu, It is unfortunate we were not able to provide the most adequate facilities for you. We are currently scheduled to have our property renovated soon. Also, our staff try their best to enforce our no-smoking policy on the premises. Our sincerest apologies, let us know if you have any more questions or concerns and thank you.

8/10 Good

Solomon

Good experience. Thanks to the lady receptionist on duty .
Stayed 4 nights in Mar 2024
Response from Management on Apr 2, 2024
Hello Solomon, Thank you for your kind words. It is good to see you had a good experience at Sonesta Simply Suites and hope to see you again soon. Best regards!

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Hi Andrew, Thank you for your reponse and for being a guest at Sonesta Simply Suites. Your feedback is appreicated so that we know what to improve in the future so we can make your review a 5 out of 5. Again, thank you and best regards!

10/10 Excellent

Shaimaa

Stayed 1 night in Mar 2024
Response from Management on Mar 31, 2024
Hi Shaimaa, Thank you so much for your response. We are happy to see you enjoyed your experience at Sonesta Simply Suites. We hope to see you again real soon, best regards!

2/10 Terrible

Antonio

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unpressed didn't know the don't do room service into you check out
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Hi Antonio,We're very sorry our property was not up to your expectations. Unfortunately, we do not have room service since we do not have a kitchen nor do we serve breakfast or dinner. Best regards!

2/10 Terrible

Lorraine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
THE HOTEL STOLE MY MONEY FROM SECURITY DEPOSIT !!! DOESNT SHOW THE MONEY THAT I’VE SPENT WITH SECURTIY DEPOSIT IN MY ACCOUNT ONE WEEK LATER !!!! I WANNA MY MONEY BACK
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Hello Lorraine, It is unfortunate to see you have to go through this experience. In regards to the hold on your card, it is not a deposit, but an incidental hold that is not charged. These holds usually take 7-10 business days to return to your card, more so if you used a Cash App or Chime card. If you have any remaining issues or concerns you can contact our property at (410) 850-9214.

2/10 Terrible

Aniyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Literally disgusting. Floors reak of cigarettes. Like it’s so bad. Rooms are dirty. The rooms smell so bad. I’m not even being dramatic. Do not stay here.
Stayed 2 nights in Feb 2024
Response from Management on Mar 21, 2024
Hi Aniyah, I'm sorry our property did not meet your expectations. Rest assured, your feedback will help us know what to improve on in the future as all our staff are dedicated to improving our guests' experiences.

8/10 Good

Karolina

Travelled with partner
Liked: Cleanliness, staff & service
You get what you pay for. If you just need a place to stay this location is fine. Close to all the other hotels. Food within walking distance. Less than 20 minute drive to Baltimore city center. Shower water was questionable but enough to get the soap off you. Allows pets which was nice. Towels were clean.
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Hi Karolina, Thank you for your feedback, this will help us learn what to improve on in the future. We are constantly trying to improve our services and amenities for our guests to enjoy.

8/10 Good

Tayla

Travelled with family
Liked: Staff & service
The photos don’t match the actual place. Front desk was nice. Rooms are ok. But, not what I was expecting.
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Hi Tayla, Thank you so much for your response! We are sorry our property did not match your expectations. We are currently scheduled for a renovation and are working on improving our guestrooms. If you have any questions let us know.

10/10 Excellent

Kinya

Liked: Cleanliness, staff & service
It was a really nice experience, nice staff and great area! Will definitely book again in the future!
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you so much for taking the time to share your thoughts with us! We really appreciate it. Your feedback will be shared with our team, and we'll do everything we can to make sure you have an even better experience next time you visit. Can't wait to see you again soon!

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Just what we needed for a one night stay.
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Michelle, We are thrilled to see you enjoyed your time with us. Thank you for taking time to leave a rating. We hope to see you again in the future!

10/10 Excellent

Curtis

Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Hi Curtis, Thank you for your review. We're glad you enjoyed your stay with us! We hope to see you again soon and best regards!

8/10 Good

Henoldo

Excellent
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Henoldo, Thank you for taking time to leave a review! We hope to see you again in the future!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, room was beautifully kept and clean! Very impressed.
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Kirsten, We are thrilled to see you enjoyed your stay with us. Thank you for leaving a review. We hope to see you again in the future!

10/10 Excellent

Onika

Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Onika, We are pleased to see you enjoyed your stay with us! We hope to see you again in the future. Thank you for leaving a rating.

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It ok
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Thank you for taking the time to leave us a review. We appreciate it and hope to see you again soon!

2/10 Terrible

Erica Laverne

Travelled with family
Disliked: Staff & service, property conditions & facilities
My son and I traveled to Maryland for a football tournament. We check in at hotel, it smells like weed, the hallways are fifthly and smelled bad, including the elevator. The room smelled like stale cigarettes, questionable sheets and towels. A terrible experience, so we checked out the next day and for a refund for the conditions of the room!
Stayed 2 nights in Mar 2024
Response from Management on Mar 4, 2024
Thank you for taking the time to leave an honest review. We apologize that your experience during your visit was not positive. We will share your feedback with our team so that we can improve for future guest.

6/10 Okay

Amirah

Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Hello Amirah, Thank you for your review. We wish we could have met all of your needs fully. Sonesta Simply Suites is always striving to improve its services and amenities.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 4, 2024
Thank you for your fantastic rating! We look forward to your next visit :)

10/10 Excellent

Tessha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations
Stayed 2 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you so much for giving us 5 out of 5! We appreciate your feedback!!

6/10 Okay

Chautauqua

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Thankxxxxxx
Stayed 1 night in Feb 2024
Response from Management on Mar 4, 2024
We just wanted to say a big thank you for taking the time to give us a review. Your feedback means the world to us. We hope to have the opportunity to welcome you back again soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport w reasonable prices Facility was clean
Stayed 1 night in Feb 2024
Response from Management on Feb 9, 2024
Helen, We are thrilled to see you enjoyed your stay with us! Thank you for leaving a review. We hope to see you again in the future.

10/10 Excellent

Bianca

Stayed 2 nights in Feb 2024
Response from Management on Mar 20, 2024
Thank you so much for taking time to give us a review! We hope to see you again.

10/10 Excellent

Amanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Feb 5, 2024
We appreciate you taking the time to share your feedback with us. Your review helps us understand what we're doing well and where we can improve. We look forward to the opportunity to serve you again in the future.

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
One of our side tables was really rusty the bathroom tiles were all loose and the cable channels were terrible.
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for sharing your valuable feedback with us! Your review has been extremely helpful in identifying the issue with the bathroom tile. We have already taken action and forwarded this information to our dedicated maintenance department to ensure that this issue is resolved promptly. We are committed to providing you with the best experience possible and appreciate your continued support.

6/10 Okay

Irwin

Business traveller
I didn’t particularly like the housekeeping at this property. Better service is my suggestion for you guys in the future.
Stayed 2 nights in Jan 2024
Response from Management on Jan 23, 2024
Irwin, We are disappointed you did not enjoy our housekeeping services. It is always our goal to provide guest satisfaction and its clear we missed the mark here! We hope you gives us a second chance in the future. Thank you for leaving a review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kitchen for breakfast was a mess, maybe kids were there before syrup was all over the kitchen counter.
Stayed 6 nights in Dec 2023
Response from Management on Jan 9, 2024
Anonymous, We are sorry to hear about the issues you encountered during your stay. How ever it looks like you reviewed the wrong property. We do not offer breakfast at this location!

8/10 Good

NENYA

Stayed 2 nights in Dec 2023
Response from Management on Jan 5, 2024
Nenya, We are happy to see you enjoyed your stay! We hope to see you again in the future. Thank you for leaving a rating.

10/10 Excellent

William

Stayed 2 nights in Dec 2023
Response from Management on Jan 18, 2024
William, We are pleased to see you enjoyed your stay with us. Thank you for leaving a rating.

6/10 Okay

Patrice

Stayed 2 nights in Dec 2023
Response from Management on Dec 31, 2023
Patrice, We are happy to see you enjoyed your time here with us. Thank you for leaving a rating!

10/10 Excellent

Stacy, Carson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Stacy, We are pleased to see you enjoyed your time here with us . Thank you for leaving a rating!

4/10 Poor

LaChelle

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness
The room was dirty. There was hair in the tub, used bar soap the sofa had stains. Just want clean
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
LaChelle, We are sorry you did not have a great experience at our property. We strive to ensure guest satisfaction during each stay, and its very clear we missed the mark here! Please feel free to reach out to the property if you would like to discuss matter further. Thank you for taking time to leave a review.

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Krystle, We are delighted to see you enjoyed your stay with us. Thank you for leaving a rating!