Balmaclellan Vacation Packages

The staff are fantastic

We booked this hotel for a concert a bit off a walk from the station but easier for what we were doing later on . The hotel was spotless staff really friendly . Had everything we needed and all the little touches were great . Would definitely book again

The hotel itself needs some updating, our room had chipped paint and a faint smell of wet dog, the cleaners definitely did their best it's probably the carpets that need cleaning. The spa facilities were basic, the pool is a leisure centre pool, and it wasn't a relaxing experience we expected sadly, for example you take your shoes off and leave in a pile with everyone elses by the reception area like soft play, the lockers dont lock! The hotels in a good location though and staff are helpful and friendly but I wouldn't stay again.

First of all - there’s a £50 holding charge required on check in. This would have been really helpful to have known about prior to arrival. I might have missed it during the booking process but I definitely didn’t know about this until I saw the sign at check in. The hotel is fine. I can’t say I would pay so much to stay here again. The shower in the room was incredibly small. I awoke in the middle of the night to find that the bed had separated and there was a big gap in the mattresses which wasn’t great - I didn’t sleep very well. Breakfast was fine - pretty standard. In the middle of service we spotted a staff member refilling the fresh orange jug with the 1.60 cartoon of juice from the newsagent, which we found quite funny. Receptionist was nice, I didn’t catch her name unfortunately. Did not get such a nice vibe from other staff members. On return from breakfast, a cleaner was sitting on the carpet in the hall on her phone. It felt like she was waiting for us to leave and it was kinda odd that she felt she had to do that right outside our door instead of somewhere comfortable- especially because we still had time before checkout. Reasonable level of cleanliness but maybe needs so minor updating? A hand rail on the wall of the stairs would be helpful. I just expected more for the price paid from a hotel that is so well reviewed.