Title: Grand Jatra Hotel Balikpapan - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Jatra Hotel Balikpapan Grand Jatra Hotel in Balikpapan creates a tropical retreat experience where guests can relax poolside while enjoying Indonesian hospitality ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/f4423db8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/c0caf61c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deep-tissue massages, sports massages, massages](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/f4b9f218.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves breakfast, lunch, and dinner](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/20c2d7e9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business Suite](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/da7cfa36.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In central Balikpapan, the Grand Jatra Hotel offers a complimentary manager's reception and poolside bar service. Guests can enjoy spa treatments or Indonesian dishes at two restaurants. The outdoor area includes a main pool with sun loungers and a separate children's pool. 7.2 Good ## Popular amenities - Spa - Pool - Bar - Housekeeping - Gym - Room service ## Room options ### Check availability for these dates Tonight [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 18 of 18 rooms ![Superior Double Room](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/783d8045.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - 409 sq ft - Sleeps 3 - 1 Double Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/e1445448.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - 452 sq ft - Sleeps 3 - 1 Double Bed ![Business Suite](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/abaecdcc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - 516 sq ft - Sleeps 3 - 1 Double Bed ![Junior Suite](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/171851e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - 645 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ![Executive Suite](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/1a43b7f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - 861 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Double Bed ### Deluxe Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/462c5aef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/b2bdc3c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ![Superior Twin Room](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/8ef1cbf2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - Sleeps 3 - 2 Twin Beds ![Deluxe Twin Room](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/94cc2b54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - Sleeps 3 - 2 Twin Beds ![Executive Twin Room](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/475e1883.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - Sleeps 3 - 2 Twin Beds ![Executive Double Room](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/0b596cba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Private bathroom Bathrobes Minibar - Sleeps 3 - 1 King Bed ### Business Suite - Sleeps 2 ### Junior Suite - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/a3dfe908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/2f0ffe29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/c9b286eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/9224d56e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBalikpapan-Hotels-Grand-Jatra-Hotel-Balikpapan.h5801748.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBalikpapan-Hotels-Grand-Jatra-Hotel-Balikpapan.h5801748.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.27194%2C116.85996&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rOynNN1gGq2r089I90i8inYpcPM=) Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114 #### What's nearby - E Walk - 2 min walk - 0.2 km - BSB Beach - 6 min walk - 0.6 km - Plaza Balikpapan - 3 min drive - 3.1 km - Ruko Bandar - 3 min drive - 3.4 km - Kemala Beach - 5 min drive - 5.8 km #### Getting around - Balikpapan (BPN-Sepinggan Intl.) - 18 min drive #### Restaurants - ‪House of Beer (HoB) - ‬1 min walk - ‪Embassy Club Balikpapan - ‬3 min drive - ‪Jj Steak - ‬5 min drive - ‪J Cuvée Lounge - ‬1 min walk - ‪Starbucks - ‬3 min drive ## About this property ### Grand Jatra Hotel Balikpapan Upscale hotel connected to a shopping center Consider a stay at Grand Jatra Hotel Balikpapan and take advantage of a poolside bar, a free daily manager's reception, and a terrace. Treat yourself to a deep-tissue massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Indonesian cuisine. In addition to shopping on site and a hair salon, guests can connect to free WiFi in public areas. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), ATM/banking services, and luggage storage - Coffee/tea in the lobby, a front-desk safe, and tour/ticket assistance Room features All 215 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and sound-insulated walls. Extra amenities include: - Bathrooms with showers and free toiletries - 42-inch TVs with satellite channels - Free infant beds, electric kettles, and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19130000/19121500/19121439/df1da4fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Astara Hotel Balikpapan Balikpapan - Pool - Spa - Parking included - Free WiFi 5.6 10 reviews CA $90 CA $111 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=19121439&PinnedHotelID=19121439&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3030000/3021000/3020993/fc5b53b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Tulip Balikpapan Hotel & Suites Balikpapan - Pool - Spa - Pet-friendly - Kids pool 7.2 Good 63 reviews CA $75 CA $90 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=3020993&PinnedHotelID=3020993&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/90000000/89310000/89302500/89302449/02d02f46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pentacity Hotel Balikpapan Balikpapan - Pool - Breakfast included - Waterslide - Parking included 8.4 Very good 5 reviews CA $65 CA $87 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=89302449&PinnedHotelID=89302449&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/14000000/13140000/13131200/13131189/ec2e537a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Tjokro Balikpapan Balikpapan - Pool - Spa - Free airport shuttle - Kids pool 8.0 Very good 35 reviews CA $43 CA $53 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=13131189&PinnedHotelID=13131189&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6430000/6427400/6427319/ec533163.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Sky Hotel Balikpapan - Pool - Spa - Kids pool - Parking included 8.4 Very good 21 reviews CA $57 CA $71 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=6427319&PinnedHotelID=6427319&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/15000000/14860000/14856000/14855953/fcb5b2c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Balikpapan Hotel & Convention Hall Balikpapan - Pool - Spa - Kids pool - Parking included 8.8 Excellent 23 reviews CA $62 CA $77 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=14855953&PinnedHotelID=14855953&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1600000/1593400/1593316/7a36b422.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Balikpapan Balikpapan - Pool - Spa - Kids pool - Parking included 7.8 Good 94 reviews CA $60 CA $73 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1593316&PinnedHotelID=1593316&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6490000/6489100/6489042/caabcd8d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Belhotel Balikpapan Balikpapan - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 92 reviews CA $58 CA $72 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=6489042&PinnedHotelID=6489042&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/38000000/37880000/37879000/37878957/0a746054.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Balikpapan Balikpapan - Pool - Free airport shuttle - Parking included - Free WiFi 8.8 Excellent 37 reviews CA $63 CA $76 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=37878957&PinnedHotelID=37878957&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11550000/11543700/11543625/2a4ec8bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Senyiur Hotel Balikpapan - Pool - Spa - Kids pool - Free WiFi 7.6 Good 13 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=11543625&PinnedHotelID=11543625&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Bellagio Restaurant - J Cuvee Lounge and Bar ### Things to do - Children's pool - Full-service spa - Gym - Outdoor pool - Sauna - Shopping - Steam room ### Family friendly - Children's pool - In-room crib - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - 7 meeting rooms - Conference space ### Outdoors - Pool loungers - Terrace ### Full-service spa - Deep-tissue massages - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (79 inch wide door) - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 10 floors - Banquet hall - Built in 2011 - Smoking not allowed ## Room amenities ### Bedroom - Free crib ### Bathroom - Bathrobes - Free toiletries - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 42-inch TV with cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 15 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 400000.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Rollaway bed fee: IDR 400000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Grand Jatra Grand Jatra Balikpapan Grand Jatra Hotel Grand Jatra Hotel Balikpapan Hotel Jatra Jatra Hotel Jatra Balikpapan Balikpapan Grand Jatra Hotel Balikpapan Hotel Grand Jatra Hotel Balikpapan Balikpapan Grand Jatra Hotel Balikpapan Hotel Balikpapan ## Frequently asked questions ### Does Grand Jatra Hotel Balikpapan have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Grand Jatra Hotel Balikpapan? > As of Oct 5, 2025, prices found for a 1-night stay for 2 adults at Grand Jatra Hotel Balikpapan on Oct 7, 2025 start from CA $81.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Balikpapan-Hotels-Grand-Jatra-Hotel-Balikpapan.h5801748.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Jatra Hotel Balikpapan pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Jatra Hotel Balikpapan? > Self parking is free at this property. ### What time is check-in at Grand Jatra Hotel Balikpapan? > Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Grand Jatra Hotel Balikpapan? > Check-out is at noon. ### Does Grand Jatra Hotel Balikpapan provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Grand Jatra Hotel Balikpapan located? > Located in the heart of Balikpapan, this spa hotel is within 2 mi (3 km) of E Walk, Aquaboom Waterpark, and Pentacity Mall. BSB Beach and Plaza Balikpapan are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Jatra Hotel Balikpapan Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.0 Location ### 7.2 Staff & service ### 7.0 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 17 8 - Good 21 6 - Okay 17 4 - Poor 11 2 - Terrible 3 ### 8/10 Good #### Kaley Jun 24, 2025 Liked: Cleanliness, amenities Great stay for a few nights. The property and the rooms are a bit old looking but overall nice enough for what we needed. We had to ask several times for hand soap because there wasn't any in our room, but they got us some eventually. The hotel breakfast is amazing, so many options for a buffet. I was really impressed. The restaurant was very good too. ##### Kaley Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Lisan Jun 10, 2025 ##### Lisan Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Lisan Jan 31, 2025 ##### Lisan Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Lisan Dec 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lisan Stayed 1 night in Dec 2024 ### 6/10 Okay #### Carles Nov 12, 2024 Disliked: Cleanliness, property conditions & facilities ##### Carles Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Lisan Oct 24, 2024 ##### Lisan Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Lisan Oct 22, 2024 ##### Lisan Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Lisan Oct 12, 2024 ##### Lisan Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Lisan Oct 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lisan Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Lisan Sep 23, 2024 ##### Lisan Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Rebecca Sep 11, 2024 ##### Rebecca Stayed 2 nights in Sep 2024 ### 6/10 Okay #### KOTRACK INC Jul 30, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort ##### KOTRACK INC Stayed 1 night in Jul 2024 ### 2/10 Terrible #### CHUN-HSIANG May 9, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not even deserved 3 stars hotel Internet is unstable, room is old, breakfast is awful. Not recommended at all. ##### CHUN-HSIANG Stayed 2 nights in May 2024 ### 4/10 Poor #### John Jun 10, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray. ##### John Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Verified traveller May 1, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Apr 2021 ### 6/10 Okay #### Jane Sep 24, 2020 Liked: Cleanliness ##### Jane Stayed 1 night in Sep 2020 ### 8/10 Good #### Jane Sep 21, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### nice room, but need to work on that AC they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well ##### Jane Stayed 1 night in Sep 2020 ### 6/10 Okay #### Verified traveller Aug 9, 2020 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Terrible internet, bad beds, good location My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed. ##### Verified traveller Stayed 5 nights in Aug 2020 ### 8/10 Good #### Milan Feb 9, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenient Place to Stay The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one ##### Milan Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Nov 27, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 10 nights in Nov 2019 ### 8/10 Good #### Germaine Aug 12, 2019 Liked: Property conditions & facilities, room comfort #### Hits and Misses Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping. ##### Germaine Stayed 1 night in Aug 2019 ### 2/10 Terrible #### Verified traveller May 20, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms were mouldy . Would not book again if staying in Balikpapan ##### Verified traveller Stayed 3 nights in May 2019 ### 4/10 Poor #### Verified traveller May 19, 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Not the best stay this time I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location. ##### Verified traveller Stayed 2 nights in May 2019 ### 8/10 Good #### Christopher Apr 29, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great staying for a business trip. Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful. ##### Christopher Stayed 3 nights in Apr 2019 ### 6/10 Okay #### Verified traveller Apr 4, 2019 Liked: Staff & service The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality. ##### Verified traveller Stayed 4 nights in Mar 2019