Front of property

Reviews of Ossotel Legian Bali

4 out of 5
Ossotel Legian Bali
Jl. Padma Utara, Legian, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 392 out of 650 reviews" "
Rating 8 - Good. 207 out of 650 reviews" "
Rating 6 - Okay. 37 out of 650 reviews" "
Rating 4 - Poor. 12 out of 650 reviews" "
Rating 2 - Terrible. 2 out of 650 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Maniyendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options breakfast same every morning Didn't get much choices it would be nice if we get other choices
Stayed 11 nights in Mar 2024
Response from Surya on Mar 31, 2024
Warm greetings, Maniyendra! Thank you for taking the time to share your feedback with us. We appreciate your valuable input regarding the breakfast options. Rest assured, we'll take your comments into consideration and work towards enhancing our offerings to provide a more varied and enjoyable dining experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Best regards, Surya.

10/10 Excellent

michael james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stayed there twice now Staff are great Great location clean tidy at a good price The only down fall was the pool was very warm so not really refreshing after a day of shopping but it just is what it is out of the hotels control Highly recommend the rooms down on ground floor u walk out ur balcony and straigt into the pool good setup Will Def Stay Again
Stayed 8 nights in Feb 2024
Response from Surya on Mar 8, 2024
Warm greetings, Michael! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you had a great stay at our hotel and appreciate your loyalty in choosing us twice. It's fantastic to know that you found our staff to be accommodating and enjoyed the convenient and tidy location at a reasonable price. We are also pleased to hear that you liked the ground-floor rooms with direct access to the pool – it's always rewarding to know when our guests appreciate the unique features of our setup. We appreciate your understanding regarding the pool temperature and want to assure you that we'll take your feedback into consideration as we continuously work to enhance our guests' experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Best regards, Surya.

8/10 Good

Angela May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit of a trek down the alley way to the beach. The area and hotel was nice and quiet. The pool was very warm
Stayed 4 nights in Feb 2024
Response from Surya on Feb 29, 2024
Warm greetings, Angela! Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall, and we appreciate your positive rating. It's wonderful to know that you found the area and the hotel to be nice and quiet. Creating a peaceful and comfortable environment for our guests is one of our top priorities. We understand that the walk down the alley to the beach may have been a bit of a trek for you. We value your input, and we'll certainly take this into consideration as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best regards, Surya.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms, great pool, now and well maintained
Stayed 2 nights in Feb 2024
Response from Surya on Feb 5, 2024
Warm greetings, James! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our rooms and pool. Our team works hard to ensure that our facilities are well-maintained, and it's rewarding to know that our efforts have contributed to your satisfaction. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Best regards, Surya.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ossotel
Loved this hotel it was nice and quiet, we had a down stairs room that opened up to the pool,so we used the pool a lot ,the bathroom was lovely & staff were fantastic I highly recommended the steak at the restaurant.
Stayed 13 nights in Dec 2023
Response from Surya on Jan 14, 2024
Warm greetings, Kellie! Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay at Ossotel and found it nice and quiet. It's fantastic that you could take advantage of the pool, especially with the convenience of having a Deluxe Pool Access room that opened up to it. We're glad to hear that you appreciated the lovely bathroom and that our staff made a positive impression on you. Your recommendation of the steak at our restaurant is greatly appreciated. Providing excellent service is always our top priority, and it's rewarding to know we succeeded during your visit. We look forward to welcoming you back to Ossotel in the future. Best regards, Surya.

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Surya on Jan 13, 2024
Warm greetings, Kirsty! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ossotel
Good hotel, great location. Only complaint was my fridge was too small and did not get very cold.
Stayed 6 nights in Dec 2023
Response from Surya on Jan 13, 2024
Warm greetings, Scott! Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall and appreciated the good aspects of our hotel, especially its great location. We apologize for any inconvenience caused by the size and cooling capacity of the fridge in your room. Your comments are valuable to us, and we will certainly look into improving this aspect to ensure a more comfortable experience for our guests in the future. We appreciate your constructive criticism and hope to have the opportunity to welcome you back for an even better experience. Best regards, Surya.

10/10 Excellent

Amay

Stayed 4 nights in Dec 2023
Response from Surya on Jan 27, 2024
Warm greetings, Amay! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya

10/10 Excellent

Melody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here. Phenomenal !!! Nice quiet, clean, modern, convenient, friendly, awesome place, and very reasonably priced. One thing they could do to improve would be to not hear the pool (too hot and not refreshing) and put shade over the pool, especially the little kids pool, but that’s it! 10/10 otherwise. Even for a birthday cake!!! Highly recommend if wanting to stay in Legian.
Stayed 7 nights in Dec 2023
Response from Surya on Dec 11, 2023
Warm greetings, Melody! Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you had a phenomenal experience during your second stay with us. We appreciate your kind words regarding our quiet, clean, modern, and convenient facilities. It's wonderful to know that you found our staff friendly and that you had an awesome overall experience. We appreciate your constructive suggestion about the pool area, and we will definitely take it into consideration for future improvements. It's fantastic to hear that you had a great experience, even celebrating a birthday with us. We are grateful for your recommendation and look forward to welcoming you back very soon. Best regards, Surya.

10/10 Excellent

Allisson, Helensburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 6 night stay at the Ossotel. This is our 2nd stay and we enjoyed it as much as the first time. We had a pool access room which we loved. The room is cool, clean and comfortable with good air con and wifi. The staff are friendly and very welcoming. The location is great with easy access to everything including a very short stroll to the beach. Would stay again.
Stayed 6 nights in Nov 2023
Response from Surya on Nov 14, 2023
Warm greetings, Allisson! Thank you so much for taking the time to share your wonderful experience at Ossotel. We are glad to hear that you enjoyed your 6-night stay, especially since it was your second time with us. We are delighted to know that you loved your pool access room and found it cool, clean, and comfortable. Our team works hard to create a friendly and welcoming atmosphere, so it's heartening to hear that you found our staff to be just that. We appreciate your kind words, and we'll be sure to share your compliments with the entire team. We look forward to welcoming you back for your third visit and ensuring it's another fantastic stay. Best regards, Surya.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff extremely kind, considerate and helpful always
Stayed 21 nights in Oct 2023
Response from Surya on Nov 5, 2023
Warm greetings, Kerry! Thank you for taking the time to share your positive review. We're delighted to hear that you had such a wonderful experience during your stay with us. Our dedicated team strives to provide exceptional service, and it's heartwarming to know that you found our staff to be extremely kind, considerate, and helpful throughout your visit. We look forward to welcoming you back in the future. Best regards, Surya.

10/10 Excellent

hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and the hotel was very clean
Stayed 3 nights in Oct 2023
Response from Surya on Oct 31, 2023
Warm greetings, Hannah! Thank you for your feedback. We're delighted to hear that you had a wonderful experience with our kind and attentive staff. Maintaining a clean and comfortable environment for our guests is a top priority, and we're pleased to know that you found our hotel to be very clean. We hope to welcome you back soon for another enjoyable stay. Best regards, Surya.

8/10 Good

Satendra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, huge swimming pool, close to beach, staffs, food catering, room service, cleanliness, close to other eating places, security and reasonably priced.
Stayed 11 nights in Oct 2023
Response from Surya on Oct 31, 2023
Warm greetings, Satendra! Thank you for taking the time to share your thoughts. We're delighted to hear that you enjoyed our spacious rooms, our expansive swimming pool, and our proximity to the beach. It's wonderful that you found our staff, food catering, room service, and overall cleanliness to your liking. We're also pleased that you found us conveniently located near other dining options and that you felt secure during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back soon. Best regards, Surya.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.eveything great and lovely staff. Would stay again and recommend to others
Stayed 11 nights in Oct 2023
Response from Surya on Oct 31, 2023
Warm greetings, Russell! Thank you so much for your awesome review. We're delighted to hear that you had a 5-star experience during your stay. We take pride in our lovely staff and are delighted that you enjoyed everything. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future. Best regards, Surya.

10/10 Excellent

Steven

Travelled with family and small children
Very friendly staff
Stayed 3 nights in Oct 2023
Response from Surya on Oct 18, 2023
Warm greetings, Steven! Thank you for taking the time to leave a review. We're delighted to hear that you had a great experience with our staff during your stay. Providing exceptional service is a top priority for us, and we're delighted to know that our team met your expectations. We hope to have the pleasure of welcoming you back in the near future. Best regards, Surya.

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean and comfy bed and house keeping do an excellent job cleaning your room.
Stayed 11 nights in Sep 2023
Response from Surya on Oct 18, 2023
Warm greetings, Carl! Thank you for taking the time to share your wonderful review. We're delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure our guests have a comfortable and clean environment, and we're pleased to see that our housekeeping team met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Surya.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property good location and excellent value for money
Stayed 1 night in Sep 2023
Response from Surya on Oct 18, 2023
Warm greetings, Robert! Thank you for taking the time to leave such a positive review. It's wonderful to know that you found our location convenient and that you felt you received excellent value for your money. Thank you once again for choosing Ossotel, and we look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

TREVOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Surya on Sep 4, 2023
Warm greetings, Trevor! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Aug 2023
Response from Surya on Aug 28, 2023
Warm greetings, Diane! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the experience. Look forward to welcoming you back soon. Best regards, Surya.

4/10 Poor

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Our air conditioning filter in our room was absolutely disgusting. My partner had to clean it. The floors were stained and black mould on the tiles near bathroom. The glass in showers were not clean or our toilet. Also if your in bed by 10.30 bring earplugs because there’s a band on next door.
Stayed 1 night in Aug 2023
Response from Surya on Aug 28, 2023
Warm greetings, Melissa! Thank you for taking the time to share your feedback regarding your recent stay. We deeply apologize for the issues you encountered during your visit, and we appreciate your honesty as it helps us improve our services. We are truly sorry for the condition of your room, including the air conditioning filter and the cleanliness of the floors, bathroom tiles, showers, and toilet. This falls well below the standards we strive to uphold, and we are taking immediate action to address these concerns with our housekeeping and maintenance teams to ensure such incidents do not happen again. Your feedback is incredibly valuable to us, and we want to assure you that we are committed to making the necessary improvements to enhance the quality of our accommodations. If there's anything else you would like to share or discuss, please feel free to reach out directly.Once again, we apologize for the inconvenience you faced and thank you for bringing these issues to our attention. We hope you will consider giving us another chance to provide you with a better experience in the future.Best regards, Surya.

10/10 Excellent

Jose Alas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect place to stay
Stayed 3 nights in May 2023
Response from Surya on Jun 19, 2023
Warm greetings, Jose Alas! Thank you for taking the time to leave us this review. It’s indeed our pleasure to have you stay with us and glad to know you found us the perfect place to stay in Legian. Look forward to welcoming you back soon. Best regards, Surya.

6/10 Okay

John

Stayed 3 nights in May 2023
Response from Surya on Jul 14, 2023
Warm greetings, John! Thank you for taking the time to share your feedback with us. We appreciate your rating and would love to know more about your experience. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share. We value your input and are committed to delivering a great stay for our guests. Best regards, Surya.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 4 nights in May 2023
Response from Surya on Jun 19, 2023
Warm greetings, Jillian! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location 5min walk from beach, close to all shops, clean, good value for money. We always stop here for last night if we have been staying in Gillis/Canggu/Ubud as closer to airport and we can get in last minute shopping etc.
Stayed 1 night in Apr 2023
Response from Surya on May 25, 2023
Warm greetings, Catherine! Thank you so much for your kind review. We're delighted to hear that you found our location super convenient. We're also glad you found our place clean and a good value for your money. We appreciate your continued support and look forward to welcoming you back again soon. Best regards, Surya.

10/10 Excellent

Catherine

Stayed 1 night in Apr 2023
Response from Surya on May 25, 2023
Warm greetings, Catherine! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

Debbie, Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group were extremely impressed with the excellent service from all staff. The property was beautiful and clean and we loved our pool access rooms. We were ripped off by a money changer and they helped us without any fuss. We will definitely be back.
Stayed 10 nights in Mar 2023
Response from Surya on May 25, 2023
Warm greetings, Debbie! Thank you so much for taking the time to share your wonderful experience with us. We're delighted to hear that you and your group were impressed with our excellent service and enjoyed the beautiful and clean property, as well as the pool access rooms. It's always our goal to provide a memorable stay for our guests. We can't wait to welcome you back in the future. Best regards, Surya.

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
Lovely hotel with great staff and excellent restaurant and bar attached
Stayed 1 night in Feb 2023
Response from Surya on Mar 14, 2023
Warm greetings, John Michael! Thank you for your time in writing this review. We appreciate your kind words about our staff and restaurant. Also, we are delighted to know you enjoyed your stay at OSSOTEL. Look forward to welcoming you once more. Best regards, Surya.

10/10 Excellent

Gloria

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff where phenomenal bedroom incredible the hotel thinks of the little details which makes it a 10 out of 10 stay. Clean spacious amazing bed staff where the nicest most accommodating people i will stay here again
Stayed 7 nights in Feb 2023
Response from Surya on Mar 14, 2023
Warm greetings, Gloria! Thank you for sharing your feedback from your stay! We appreciate your kind words about us. Our staff services are definitely one of the things that we are very proud of. We can't wait for your next stay soon. Best regards, Surya.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good price, we will be back in April. One of the comfiest hotel beds ever slept in! Super clean.
Stayed 1 night in Jan 2023
Response from Surya on Mar 14, 2023
Warm greetings, Catherine! Thank you for sharing your feedback from your stay! We appreciate your kind words about our price, bed, and cleanliness. Our location is definitely one of the things that we are very proud of! We can't wait for your next stay real soon. Best regards, Surya.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service
Friendly staff clean rooms good food great location
Stayed 8 nights in Jan 2023
Response from Surya on Mar 14, 2023
Warm greetings, Leigh! Thank you for your time in writing this review. We appreciate your kind words about our staff, cleanliness, food, and location. Our strategic location is unquestionably our hotel's pearl for connecting with the neighborhood in the Legian area. We can't wait to have you stay with us again. Best regards, Surya.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2023
Response from Surya on Mar 14, 2023
Warm greetings, Adam! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay at the Ossetel hotel. We would recommend this hotel and ideal for Kuta beach.
Stayed 7 nights in Jan 2023
Response from Surya on Mar 14, 2023
Warm greetings, John! Thank you for taking the time to leave us this review. We are touched by your kind recommendation of our hotel and pleased to know you enjoyed your stay at OSSOTEL. Look forward to welcoming you once more. Best regards, Surya.

10/10 Excellent

Belinda

Stayed 9 nights in Dec 2022
Response from Surya on Mar 14, 2023
Warm greetings, Belinda! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

DARCIE

Stayed 8 nights in Nov 2022
Response from Surya on Mar 14, 2023
Warm greetings, Darcie! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

Jeanette Maree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful helpful friendly staff!
Stayed 9 nights in Nov 2022
Response from Surya on Mar 14, 2023
Warm greetings, Jeanette Maree! Thank you for sharing your feedback from your stay. We appreciate your kind words about us. Our staff services are definitely one of the things that we are very proud of! We can't wait for your next stay real soon. Best regards, Surya.

10/10 Excellent

Piper

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly and always helpful staff, beautiful pool, amazing location, private, room had everything we needed, affordable
Response from Surya on Mar 14, 2023
Warm greetings, Piper! Thank you for taking the time to write your feedback. We're pleased to have you stay with us and glad to know you enjoyed the overall experience. It's our goal to consistently ensure our facilities and services are efficient to maintain our standards. We'd like to express our gratitude for your compliments on our staff, room, pool, and location. We look forward to your next visit. Best regards, Surya.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy excellent service and very friendly helpful staff. Easy access to the beach.
Stayed 6 nights in Sep 2022
Response from Surya on Sep 21, 2022
Dear Michael, thank you very much for taking the time to write your feedback. We are pleased to have you stay with us and glad to know you enjoyed the overall experience. We aim to exceed guest expectations and always try to make it the most memorable one. We would like to express our gratitude for your compliments on our cleanliness, services, and staff. We look forward to welcoming you back soon. Best regards, Surya.

4/10 Poor

Verified traveller

Disliked: Cleanliness
White
A little disappointing. Not as clean as it looks. No sun on the pool .Most of the hotel under renovation. We paid good money before covid ,so most people got it cheaper than us .Breakfast just ordering, if you wanted something different than the 4 choices ,you had to pay extra. Overall we don't think we will be back
Stayed 10 nights in Jun 2022
Response from Surya on Sep 21, 2022
Dear Anonymous, thank you for taking the time to write your feedback. However, we're sorry that you had a far from favorable experience at Ossotel. We are always open for feedback and eager to improve our product and services to ensure a wonderful experience for all of our guests. Once again, thank you for staying with us and hope we could serve you again in the future. Best regards, Surya.

8/10 Good

Tina

Stayed 11 nights in Jan 2020
Response from Surya on Jun 11, 2020
Dear Tina, thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the experience at Ossotel. We look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

Morgan

Stayed 6 nights in Mar 2020
Response from Surya on Jul 14, 2023
Warm greetings, Morgan! Thank you so much for your excellent rating. We're delighted to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we're delighted to have met your expectations. We hope to have the pleasure of welcoming you back for another remarkable stay in the future. Best regards, Surya.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place perfect location , great friendly staff. Hope to return again this year.
Stayed 4 nights in Feb 2020
Response from Surya on Feb 17, 2020
Dear Anonymous, thank you so much for sharing your feedback. It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the experience at Ossotel. We’d like to express our gratitude for your compliments to our location and staff who were friendly. We look forward to welcoming you back soon. Best regards, Surya.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff. Our room was great. Only complaint is the heat of the pool, it was like getting into a hot bath
Stayed 10 nights in Jan 2020
Response from Surya on Jan 31, 2020
Dear Anonymous, thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the experience at Ossotel. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. We’d like to express our gratitude for your compliments to our staff and room. We look forward to welcoming you back soon. Best regards, Surya.

10/10 Excellent

Shaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the cleaning staff could start later in the corridor outside the rooms that would be great. Perhaps after 8am. I didn’t like being woken very early by sweeping with the brush on the rock area around 6ish.
Stayed 6 nights in Jan 2020
Response from Surya on Jan 17, 2020
Dear Shaz, thank you for writing your feedback. It’s our pleasure to have you stay with us at Ossotel and we are glad to know that you had enjoyed the experience. We have noted your concerns which will be addressed for our improvement. Once again, thank you for your positive feedback and we look forward to welcoming you back soon. Best regards, Surya.

6/10 Okay

Peter, Perth WA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff really good,position great, rooms to small no place to put anything
Stayed 9 nights in Dec 2019
Response from Surya on Jan 7, 2020
Dear Peter, thank you for taking your time to leave us with a review. It’s our pleasure to have you stay with us and glad to know that you had enjoyed the experience. We’d like to express our gratitude for your compliments to our staff and location. We look forward to your next visit. Best regards, Surya.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Breakfast was a hit and miss. Too many young staff who didn't have enough experience on what was required, no cups of glasses, break order was taken wrong
Stayed 10 nights in Dec 2019
Response from Surya on Jan 7, 2020
Dear Anonymous, we certainly appreciate you for taking the time to share your feedback. It’s indeed our pleasure to have you stay with us despite of you have had a mixed experience. Your comments with regards to our breakfast and staff that did not meet your expectation are well noted, and we will follow up the issues you have highlighted. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as can be. Best regards, Surya.

10/10 Excellent

Kyle

Stayed 1 night in Dec 2019
Response from Surya on Jul 14, 2023
Warm greetings, Kyle! Thank you so much for your excellent rating! We're delighted to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we're delighted to have met your expectations. We hope to have the pleasure of welcoming you back for another remarkable stay in the future. Best regards, Surya.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple,friendly,convenient location . Great a la carte breakfast at Romeos.
Stayed 2 nights in Dec 2019
Response from Surya on Dec 16, 2019
Dear Anonymous, thank you for writing your feedback which we value greatly. It’s our pleasure to have you stay with us at Ossotel. It is our goal to consistently ensure our facilities and services are efficient to maintain our standard. We strive to provide friendly service, comfortable and modern accommodation to all of our guests. We’d like to express our gratitude for your compliments to our a la carte breakfast. We look forward to your next visit. Best regards, Surya.

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali hospitality at its best.
Had 30 day stay at the Ossotel and we all had wonderful stay. Lounging around the pool during the day and dining in the many nearby cafes or sitting on beach which is 2 minute stroll through the walkway sipping on cold Bintangs while the sunsets. The fabulous staff at the hotel ensure your stay goes as smoothly as possible.
Stayed 20 nights in Nov 2019
Response from Surya on Dec 11, 2019
Dear Vicki, thank you for sharing your feedback which we value greatly. It’s our pleasure to have you stay with us for 30 days at Ossotel and we are glad to know that you had enjoyed the overall experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. We’d like to express our gratitude for your compliments to our product and the service especially the staff who were fabulous as the biggest asset of the hotel. With your positive feedback our team will certainly be motivated to enhance further guest's interactions. We look forward to your next visit again. Best regards, Surya.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price.location is wonderful,easy walking to shops and restaurants.The beach is out of the back gate and down the laneway.Staff bend over backwards to accommodate your every needs.Rooms are very comfortable too.
Stayed 6 nights in Nov 2019
Response from Surya on Dec 5, 2019
Dear Anonymous, thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the overall experience at Ossotel. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. We’d like to express our gratitude for your compliments to our location, staff, and room. With your positive feedback our team will certainly be motivated to enhance further guest’s interactions. We look forward to welcoming you back soon. Best regards, Surya.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Surya on Nov 25, 2019
Dear Anonymous, thank you for taking your time to leave us with a good rating. We look forward to welcoming you back soon. Best regards, Surya.