Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 19 avis sur 83." "
10 – Excellent
19
Note de 8 – Bien, d’après 38 avis sur 83." "
8 – Bien
38
Note de 6 – Acceptable, d’après 19 avis sur 83." "
6 – Acceptable
19
Note de 4 – Médiocre, d’après 6 avis sur 83." "
4 – Médiocre
6
Note de 2 – Terrible, d’après 1 avis sur 83." "
2 – Terrible
1
7,8/10
Propreté
8,4/10
Service et personnel
8,0/10
Commodités
7,4/10
État et installations de l’hébergement
6,8/10
Écoresponsabilité
Avis
6/10 – Acceptable
Ashley
Voyage en famille
3 déc. 2023
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The room was out of date and very average (get what you pay for though.) The people living above seem to enjoy rearranging furniture every day and night. The closest pool is only filled about a quater full which isnt nice. Breakfast is very limited and multiple days we had to order as there was no buffet. They dont do vegan options either.
However the staff are hard working and very polite and helpful. Budi from the tour desk is amazing super helpful and will take you anywhere you want to go.
Ashley
Séjour de 16 nuits en novembre 2023
10/10 – Excellent
Dusica
Voyage en famille
1 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loves the property and the staff
Dusica
Séjour de 14 nuits en août 2023
10/10 – Excellent
Malcolm
Voyage d’affaires
18 juill. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good.
Good showers. Good beds. Good food. Good cocktails.
Malcolm
Séjour de 7 nuits en juillet 2023
4/10 – Médiocre
Rasmus
Voyage en famille
11 mars 2023
Points faibles : Propreté, service et personnel et confort de la chambre.
Okej för fest annars kolla annat!
Okej om du typ ska festa. ACn funka i 1 av 4 rum. Dem andra fläktade bara. Smutsigt var det och kryp fanns det gott om. Vi snackar smutsigt med hår osv. Samt fläckar på allt, dem har skrivit att man ska betala 500.000 idr om man gör några fläckar då förväntar jag mig fräscha handdukar och lakan. Poolen är okej, finns 4 solstolar vid varje pool ingen som använder dem knappt iallafall. Frukosten är ett skämt. Kunde knappt engelska vid incheckning frukosten sa han 50.000 idr per person för alla även spädbarn??? Internet kan ni glömma det finns inte. Då bodde vi ändå på bottenplan nära lobby. Men bra tv utbud av kanaler.
Rasmus
Séjour de 6 nuits en mars 2023
4/10 – Médiocre
Camille
Voyage en famille
2 juill. 2022
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Very uncomfortable bed rooms very old and dirty the restaurant was very accommodating to westerners but the staff tried and were very friendly.
Camille
Séjour de 5 nuits en juin 2022
Management a répondu le 6 août 2022
Dear Camille,
Warmest greeting from Grand Kuta Hotel and Residence, Kuta Bali.
Thank you for your staying with and we do apologize for innconveniences caused.
Thank you and Best Regards
10/10 – Excellent
Rosita
Voyage en famille
9 mars 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Rosita
Séjour de 4 nuits en mars 2020
10/10 – Excellent
Lynn
Voyage d’affaires
9 mars 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
eat place to stay
I love staying at the Grand Kuta always friendly and clean close to everything I need
Lynn
Séjour de 12 nuits en février 2020
8/10 – Bien
Lars
Voyage d’affaires
8 mars 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lars
Séjour de 13 nuits en février 2020
8/10 – Bien
Voyageur vérifié
Voyage d’affaires
30 janv. 2020
Points forts : Propreté
Voyageur vérifié
Séjour de 4 nuits en janvier 2020
8/10 – Bien
Voyageur vérifié
Voyage en famille
29 janv. 2020
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is a little dated but best value for money in Bali.
The amenities are great. 3 pools. The rooms are fantastic. I take my two children and we have a 3 bedroom, 2 bathroom apartment. These types of rooms are hard to find.
Rooms serviced daily.
The staff are very friendly.
Voyageur vérifié
Séjour de 7 nuits en janvier 2020
10/10 – Excellent
Voyageur vérifié
5 janv. 2020
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Voyageur vérifié
Séjour de 8 nuits en décembre 2019
6/10 – Acceptable
Neil, Brisbane
Voyage en groupe
28 déc. 2019
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No bar and no infor.ation pamphlets on local attractions/amenities
Neil
Séjour de 12 nuits en décembre 2019
10/10 – Excellent
Voyageur vérifié
Voyage en famille
20 nov. 2019
Points forts : Propreté, service et personnel et commodités.
The 3 pools are awesome. The overall hotel is very clean with friendly staff however the rooms are outdated and could do with renovations.
Voyageur vérifié
Séjour de 7 nuits en novembre 2019
Satria (Mr) a répondu le 12 déc. 2019
Thank you for your positive response,
we hope you enjoy during stay in our hotel,
for the next your trip to bali, you can stay in our hotel again,
Thank you for your positive response.
we hope you enjoy during your stay in our hotel,
for the next your trip to bali, you can stay in our hotel again,
we will welcome you in our hotel
8/10 – Bien
Voyageur vérifié
21 oct. 2019
Voyageur vérifié
Séjour de 6 nuits en octobre 2019
Satria (Mr) a répondu le 22 oct. 2019
thank you for your stay in our hotel, we hope you are happy during stay in our hotel.
and thank you for your review for our hotel.
we will happy if you can to stay again in our hotel for the next trip in bali.
:) :) :)
8/10 – Bien
Ruben
Voyage en famille
5 oct. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I would stay here again
Staff are very friendly. Breakfasts are impressive.
Tile floor of the pool is “emerald green”. This gives water in the pool a green appearance which is not appealing to me.
Ruben
Séjour de 6 nuits en septembre 2019
Satria (Mr) a répondu le 8 oct. 2019
Dear Mr/s. Ruben
Thank you for your stay in our hotel,
and thank you for your comment, we will update your comment in our team for so we can correcting for servise in our hotel.
we will happy if you can to stay again in our hotel for the next trip in bali.
6/10 – Acceptable
Ravi
2 sept. 2019
Ravi
Séjour de 2 nuits en août 2019
Satria (Mr) a répondu le 8 oct. 2019
Dear Mr/s. Ravi
Thank you for your review
thank you for your stay in our hotel, we hope you are happy during stay in our hotel
we will happy if you can to stay again in our hotel for the next trip in bali.
:) :) :)
Thank you
10/10 – Excellent
Voyageur vérifié
5 août 2019
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Voyageur vérifié
Séjour de 10 nuits en octobre 2018
10/10 – Excellent
Leanne
21 mai 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Luved my stay
Excellent service and food staff r helpful and happy loved my room and the 3 pools were beautiful
Leanne
Séjour de 13 nuits en mai 2019
8/10 – Bien
Voyageur vérifié
19 avr. 2019
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Voyageur vérifié
Séjour de 4 nuits en avril 2019
10/10 – Excellent
Anna
8 mars 2019
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel
Good hotel with many pools. Booked a room for 4 person and it was very good. We got a kitchen, 3 bedrooms and 2 toilets. The staff was very helpful. Cleaning was bad
Anna
Séjour de 1 nuit en février 2019
8/10 – Bien
Voyageur vérifié
11 févr. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 9 nuits en janvier 2019
8/10 – Bien
LB, Singapore
22 déc. 2018
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasant stay
Pros
Good location with eateries and malls around
3 pools
Good value for money
Cons
WIFi very very poor - need to go to lobby to check mail
Old building is very very run down - ask for a room in new building and if you dont get this request consider staying in another hotel
Meal selection of the buffet is poor - for example they did not have chicken sausages and ham - only beef! - be wary of this
Room service closes at 1030pm
Hotel tour guide is extremely expensive- book tours from outside
Overall ok stay for few nights - but be wary of very very poor wifi
LB
Séjour de 4 nuits en décembre 2018
8/10 – Bien
SG, Brisbane
21 déc. 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I'm their regular customer, really love this hotel & pool esp 2 bdr apartment, only sometimes their reckless staff were annoying although they were friendly, asked for sugar and didn't come for the next hours, banged the wall next to my bedroom at 7am, etc, wifi had also been useless.
SG
Séjour de 2 nuits en décembre 2018
6/10 – Acceptable
Vijay
18 déc. 2018
Points forts : Service et personnel
Nice hotel located main area.
Opp Mc Donald and other shops.
Vijay
Séjour de 4 nuits en décembre 2018
Dian a répondu le 20 déc. 2018
Dear Mr. Vijay
Thank you for choosing Grand kuta as your accomodation during you stay in bali and thank you for staying with us. we appreciate your feedback.
Kind regards.
Dian
E-commerce
10/10 – Excellent
Leanne
24 oct. 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff excellent facilities great nice quiet location
Leanne
Séjour de 10 nuits en octobre 2018
Dian a répondu le 20 déc. 2018
Dear Mrs. Leanne
Thank you for staying with us and we appreciate your feedback.
Kind regards
Dian
Ecommerce
8/10 – Bien
Josefine
16 août 2018
Points forts : Propreté, service et personnel et confort de la chambre.
Josefine
Séjour de 4 nuits en août 2018
10/10 – Excellent
Lynn, Tasmania
2 août 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
We stay at Grand Kuta at least once a year. Great place to stay, convenient, clean with friendly and helpful staff
Lynn
Séjour de 12 nuits en juillet 2018
8/10 – Bien
Richard, New Zealand
30 juill. 2018
Points forts : Propreté, service et personnel et confort de la chambre.
Excellent value-for-money, but needs maintenance
Really excellent value-for-money for a three bedroom suite that opened straight out to large pool. Hotel was quiet and we had exclusive use of the pool most of the time, which was excellent for both parents and kids.
Not on beach, but shortish walk or really cheap taxi ride to get there.
Staff were very friendly and helpful.
Only downside was room seemed a bit run-down (eg, shower head fell off and needed replacing -- though this was fixed immediately when reported; loose door handles; air conditioners an older style and quite loud by modern standards). Hot water seemed to run out on a regular basis in the morning. Room was always kept very clean though.
Breakfast included was OK (for the price), though will be repetitive if you don't want to start the day with asian cuisine (not a problem for me!).
Hotel organised transfer to airport on departure and this was cheaper and better than the alternative we'd pre-booked (on Expedia) for arrival. Still more expensive than a taxi, but highly recommended if you have lots of luggage.
Richard
Séjour de 11 nuits en juillet 2018
4/10 – Médiocre
Voyageur vérifié
20 mai 2018
Points faibles : Propreté, service et personnel et confort de la chambre.
Not warmingly Grand
1. Dirty room floors. 2. Broken shower head. 3. Front desk Staffs attitude (Dian) accusing us of stealing laundry bag and then showing the charge.
Voyageur vérifié
Séjour de 2 nuits en mai 2018
Widya Jamil a répondu le 12 janv. 2019
Thank you for sharing your lovely review Mr/s. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. and we do apologize if there is some matter not as what your expectation during stay with us. we already put your review as important information for our management. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards
8/10 – Bien
Chino
15 mai 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel room is neat and tidy. Cleanliness wise is not bad. Location wise is not bad either.
Chino
Séjour de 4 nuits en mai 2018
Widya Jamil a répondu le 28 mai 2018
Thank you for sharing your lovely review Mr/s. Chino. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. and we do apologize if there is some matter not as what your expectation during stay with us. we already put your review as important information for our management. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards
8/10 – Bien
Voyageur vérifié
25 mars 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service
Nice hotel, great service amazing people,
Delicious breakfast and all facilities are awesum
Voyageur vérifié
Séjour de 3 nuits en mars 2018
Widya Jamil a répondu le 26 mars 2018
Thank you for your review, its nice pleasure to read your review during stay with us and hope we can welcoming you to stay again with us.
8/10 – Bien
Voyageur vérifié
21 févr. 2018
Godt tilbud !
Ok hotel til prisen. Enkel morgenmad. 3 gode pools. Roligt område. Fint for transit. Restauranter tæt på.
Voyageur vérifié
Widya Jamil a répondu le 23 févr. 2018
Thank you for sharing your lovely review Mr/s. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards,
8/10 – Bien
John
1 janv. 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Affordable, comfortable and exceptional service
A very relaxing and affordable hotel for a family. The service was top rate. Very attentive and friendly. The hotel facilities are being updated but to get a true 3 bedroom unit with direct pool access from your room for the price we paid was awesome. Air conditioners in each room also added to the comfort level. Two TV's with many Fox channels was an added bonus. The breakfast was good but a bit more oriented to the Asian market. The only issue was location - if you want shopping and nightlife at your doorstop. Jalan Legian is a 10 to 15 minute walk from the hotel - ok for us but if you had small children a little bit of effort. Overall I would recommend.
John
Widya Jamil a répondu le 23 févr. 2018
Thank you for sharing your lovely review Mr. John. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards,
8/10 – Bien
eric
23 juill. 2017
Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Good hotel to stay at. Not good that it states that there is a kids club on site. As there is none and no kids activities available.
Went there with 3 kids because there was a kids club.
Not really impressed. Will not make this mistake again.
eric
Séjour de 5 nuits en juillet 2017
6/10 – Acceptable
henry
1 juill. 2017
Average , book it if cheap
Properties condition is not good , wore down everywhere .... But Location is good , near good food place n not too far from beach
henry
Séjour de 5 nuits en juin 2017
8/10 – Bien
Tan, Malaysia
31 mai 2017
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall is good, the staffs are very helpful. It's very pack if put an extra bed in the living room.
Tan
Séjour de 1 nuit en mai 2017
8/10 – Bien
Emma, Brisbane
22 mai 2017
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Affordable family accommodation
Lovely experience. quiet location but able to walk to the beach and busier areas. The staff were lovely and helpful. For the price the rooms were good and ideal for a family.
Emma
6/10 – Acceptable
Voyageur vérifié
2 mars 2017
Points forts : Service et personnel
good value of money
Lokasi strategis, kamar luas tapi breakfast biasa saja tdk istimewa. Cukup nyaman untuk ditinggali dan akan balik lagi ksana
Voyageur vérifié
10/10 – Excellent
Ash, Victoria
26 févr. 2017
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved the staff!
The staff at Grand Kuta were the most friendliest people, they went above and beyond - it was sad to leave! A little bit away from the main areas but overall the staff made the stay enjoyable!
Ash
8/10 – Bien
Linda , Australia
26 févr. 2017
Points forts : Propreté, service et personnel et confort de la chambre.
Piece full location. Decor in room is lacking,
Enjoyed the stay and staff were lovley and helpful.
Linda
8/10 – Bien
Voyageur vérifié
22 janv. 2017
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good quiet place for a few nights.
Comfortable stay
Voyageur vérifié
General Manager a répondu le 21 févr. 2017
Thank you for sharing your lovely review t, it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that our product and services could reach your expectation. We do all utmost to provide better and better services for our customers.
We look forward to serving you on your next trip to Bali.
With best personal regards, Widya Jamil
6/10 – Acceptable
paul, Australia
1 févr. 2016
Points forts : Service et personnel
Nice hotel close to transport & market
Not that good but still OK. Staff were very nice. Swimming pools were neat & clean. Easy to get transport to go anywhere. Distance to beach is a little bit far but still walkable.
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Peace and tranquility
Staff were very friendly and very helpful. 3 Well maintained pools spacious rooms with balcony. Close to beach a taxi might cost you $2.50 Use Bluebird only. Buffet includes eggs and there style of bacon done to order. We will stay there again next year.
We have visited Bali on 3 previous occasions so we know what to expect
Russell
8/10 – Bien
Voyageur vérifié
29 sept. 2015
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Greatlocation just outside of the hustle & bustle
Great staff clean pools great food & service. Breakfast menu was ok
Voyageur vérifié
8/10 – Bien
Lynn, Tasmania
19 août 2015
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
Great place to stay. Close to everything
Lynn
4/10 – Médiocre
Melissa, Camden
11 août 2015
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Dangerous pool!
This is the worst hotel I've stayed in on my many trips to Bali.
First of all I was shown to a room with a charmless view of an overgrown patch of land. I asked to be moved towards the pool on the ground floor. This was okay but the pool is very dangerous. There are no steps going into the pool and it is 1.2 meters throughout. It is very, very difficult to get into and out of with ladders that are hazardous. I had a very bad slip down the ladder injuring my leg severely.
This was a business trip for me and I just wanted to relax with a quick swim at the end of the day- after the fall, I didn't bother with the pool.
The night manager was really great in allowing me to stay late on my check out day due to the incident and the fact I'd had to put up with very loud Chinese people in the pool at 630 am. They greedily ate the breakfast buffet and really had no manners. They made me feel sick watching the way they ate.
WiFi was extremely bad.
The lady that did reflexology on my feet at the spa was great but the spa is hotter than outside! All walls are made of glass with one tiny air conditioner. If you want to use a sauna, go there!
Melissa
8/10 – Bien
Patrick, Tasmania
10 août 2015
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
Great place to stay . Clean comfortable room. Friendly helpful staff. Close to Starbucks and restaurants. We have stayed three times and will be back again.
Patrick
10/10 – Excellent
Girardo
1 juill. 2015
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel!
Check-in was quick and easy. Staff were always kind and helpful. There's a nice restaurant on-site with good food & drink at low prices. There's not a lot to do in the immediate neighborhood, but getting around Kuta is inexpensive and easy. I will definitely stay here again.
Girardo
8/10 – Bien
Monique, Newcastle
21 mai 2015
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Stay
This hotel is great value for money. The rooms are large and very clean, the hotel staff are extremely helpful and polite. There are three pools and although lovely they only get sun in the morning, which is nice to cool off in the afternoon. The food from the restaurant was delicious. The only disappointment was when we went to leave for the airport they told us they were unable to call a taxi for us, because they wanted us to use their service (which is much more expensive than a taxi charges). It is about 5minutes drive to all the main attractions and areas.