Ratings based on 272 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Posted 9-Dec-2017
Second time I've stayed at this Hotel . Looking forward to my next stay ! Clean , Friendly , safe,
4 out of 5
Recommended
for Everyone
by A verified traveller from Brampton, Ontario

Very nice Inn at a reasonable price!

Posted 27-Nov-2017
Pros: Clean and very comfortable bed.
Cons: Towels were thick and soft but not very absorbent.
Nice inn on the river at the small falls. My wife and I stayed for one night. Front desk staff very friendly.
Comment from Hotel Management
29-Nov-2017 by manager, Hotel Management
Thank you for your feedback on our property
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Nov-2017
I have stayed at the Red Mill Inn a few times and it it ALWAYS very nice! The staff is very friendly and willing to answer questions. I am from Baldwinsville, NY and like to stay there while I am visiting family. I stayed there over this past Thanksgiving holiday and found the room clean and cozy. I only have one complaint - the location of the room. I was given room 101, which is a handicapped room. It shares a wall with the elevator shaft and the vending machines are in a corner right outside the room door. It is a corner room right on the parking lot and you can hear the back door open and close every time and everyone talking while heading to and from their cars. This will not prevent me from staying at the Red Mill Inn again, I will just request a room on the upper floors :)
Comment from Hotel Management
5-Dec-2017 by Manager, Hotel Management
We thank you for your feedback about our property. We take pride in our customers and want to make sure all guests enjoy there stay. Please let us know the next time you are in town and hope you stay with us again
1 out of 5
by A verified traveller

Four strikes and gone.

Posted 13-Nov-2017
Stayed here for times over the past couple of years. Each time my experience has gotten worse and worse. Reserved with credit card. They knew we were coming. Outside temperature was 19 degrees when we arrived. The room had to be 40, if that. No one bothered to turn turn the heat on on the room. Staff less than friendly. Dirty towles left in bathroom. Continental breakfast, forget it. Nasty. Key card to room, didnt work. Will never, repeat never stay there again.
Comment from Hotel Management
21-Nov-2017 by manager, Hotel Management
We are sorry for your issues during your stay. We would love to speak to you directly so we can better assist you
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland Maine

I've stayed here many times. I'll keep going back.

Posted 24-Oct-2017
Great location (for me), and overall it's comfortable. There could be a little more detail in the cleaning.
Comment from Hotel Management
29-Nov-2017 by Manager, Hotel Management
Thank you for your feedback. We are working to improve our property in the next few months
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Great surprise. Small, personal inn.

Posted 11-Oct-2017
Location: Walk to many small restaurants, microbrewery, canal lock, bike riding.
From the greeting at the front desk we were delighted. Converted old mill by a river is definitely not a standard chain hotel. Large room, very clean. Opened window to hear the water all night all. Unusual breakfast items. Highly recommend.
Comment from Hotel Management
29-Nov-2017 by JW, Hotel Management
We thank you for your feedback and glad you did enjoy your past stay with us
4 out of 5
by Rocco

Red Mill Inn

Posted 6-Sep-2017 on Hotels
Everything about our room was great except the carpets need replacing. Staff was very friendly. Room was very cozy. Don't know much about the area because we came for the state fair and only stayed two nights. Would stay here again , and recommend it to friends.
3 out of 5
by A verified traveller from Toronto, ON

I wanted to love this hotel...

Posted 31-Aug-2017
Pros: Location. Historic building
Cons: Cleanliness, breakfast, room lighting.
Location: Great bakery across the street called JessiCakes.
Wanted to love this hotel, beautiful location, historic building. Upon checking in at 4pm, we were disappointed to see that our room was only half cleaned. We left our bags, told the front desk who were apologetic, and sent a chambermaid to finish the task. When we returned later that evening the beds were made up, but room still felt dirty. The carpet had many stains. on it. Over all the room was dark and dingy feeling. The breakfast was also disappointing. Considering the price and that this was a county Inn, I expected something more than pre-packaged single-serve cereal and oatmeal bowls, and tea and coffee. A little extra cleaning and breakfast effort would have gone a long way.
5 out of 5
by A verified traveller

If Donnie is not there next year we will come back

Posted 29-Aug-2017 on Hotels
We have stayed at the Red Mill Inn a number of times. We enjoy the character of the hotel and it's location. Breakfast was a huge disappointment. Coffee was taken away at 9:30 AM. We asked Donnie at the front desk, his response, "we will try and do better tomorrow". There where a number of other comments Donnie had made that where completely out of line. Donnie needs to improve his customer service skills or go to work at McDonald's where they never run out of coffee. I travel for a living, stay in hotels all the time, and have never been treated like that by a front desk manager.
3 out of 5
by Kevin

Disappointed stay

Posted 27-Aug-2017 on Hotels
Hotel staff was not very knowledgeable about the area. The Housekeeping was fair at best ,Forgot towels and left the coffee service dirty and did not replenish, Ac was on a weird motion detector and ac would shut off in the night while sleeping so the room got hot. The continental breakfast was very minimal compared to other hotels of similar price range. The location was nice easy to walk to shops and restaurants.