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Fairmont Baku - Flame Towers – Avis

5 out of 5
Fairmont Baku - Flame Towers
1a Mehdi Huseyn Str, Sebail District, Flame Towers, Baku

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 29 avis sur 45." "
Note de 8 – Bien, d’après 8 avis sur 45." "
Note de 6 – Acceptable, d’après 6 avis sur 45." "
Note de 4 – Médiocre, d’après 1 avis sur 45." "
Note de 2 – Terrible, d’après 1 avis sur 45." "

9,0/10

Propreté

8,6/10

Service et personnel

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Carsten

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very well maintained rooms and nice front desk staff. Service staff at breakfast not professional and even not well dressed and disheveled. Bad experience
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jaemin

Séjour de 2 nuits en novembre 2023
Tarlan Niyazova a répondu le 11 déc. 2023
Dear Mr. Jae Min,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 – Bien

Rebecca

Points forts : État et installations de l’hébergement, confort de la chambre
Great hotel but lagging simple procedures.
Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Séjour de 1 nuit en septembre 2023
Tarlan Niyazova a répondu le 10 oct. 2023
Dear Ms. Rebecca,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 – Excellent

John-Christopher

Séjour de 3 nuits en septembre 2023
Tarlan Niyazova a répondu le 11 déc. 2023
Dear Mr. John-Christopher,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 – Bien

Zamir

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice experience
Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.
Séjour de 6 nuits en septembre 2023
Tarlan Niyazova a répondu le 10 oct. 2023
Dear Mr. Zamir Segev,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 – Excellent

Bhupendra

Séjour de 1 nuit en septembre 2023
Tarlan Niyazova a répondu le 28 sept. 2023
Dear Mr. Bhupendra,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Tomas, PRAGUE

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
we missed the service at the pool and a richer breakfast
Séjour de 3 nuits en août 2023
Tarlan Niyazova a répondu le 29 août 2023
Dear Mr. Tomas,Thank you for the review of our hotel.We hope to welcome you back to our property soon.Sincerely,Tarlan NiyazovaFront Office Manager

4/10 – Médiocre

Voyageur vérifié

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 3 nuits en août 2023
Tarlan Niyazova a répondu le 23 août 2023
Dear Guest,Thank you for the review of our hotel.Kindly be informed that it would be much appreciated if you could share any detail related to your experience at our property as in this case with no full name or stay details are indicated.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 – Acceptable

ASHISH

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu. The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned. The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.
Séjour de 4 nuits en août 2023
Tarlan Niyazova a répondu le 28 sept. 2023
Dear Mr. Ashish,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 – Acceptable

Voyageur vérifié

No fridge or mini bar in the room No toilet utensils
Séjour de 5 nuits en août 2023
Tarlan Niyazova a répondu le 21 août 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

2/10 – Terrible

Yakov

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.
Tarlan Niyazova a répondu le 21 août 2023
Dear Mr. Yakov,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 – Acceptable

Meshaal

Points forts : Propreté
Points faibles : Service et personnel, commodités
Bad
Séjour de 7 nuits en juillet 2023
Tarlan Niyazova a répondu le 31 juill. 2023
Dear Mr. Meshaal,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
Tarlan Niyazova a répondu le 27 juill. 2023
Dear Guest,Thank you for the great review of our hotel.We hope your next experience will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 – Excellent

PAUL, Manchester

Séjour de 1 nuit en juillet 2023
Tarlan Niyazova a répondu le 31 juill. 2023
Dear Mr. Paul,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 – Excellent

sedat

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2023
Tarlan Niyazova a répondu le 19 juill. 2023
Dear Mr. SedatThank you for the great review of our hotel!We are delighted that you enjoyed your stay and hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 – Bien

Pedro Alberto Plaza

Voyage en famille
Points forts : Propreté, service et personnel
Lo mejor es que se encuentra en las icónicas flame towers, el mantenimiento de las instalaciones se encuentra descuidado.
Séjour de 3 nuits en avril 2023
Tarlan Niyazova a répondu le 10 mai 2023
Dear Mr. Plaza Gonzales,We very much appreciate your comments regarding your stay at Fairmont Baku Flame Towers.Thank you for sharing your feedback and we hope your next visit will be more pleasant than the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 – Excellent

JANOS, Budapest

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
THE BREAKFAST IS DELICIOUS AND WITH A PLENTY OF VARIETY, BUT RELATIVELY EXPENSIVE. the funicular is a good option for the seaside promenade
Séjour de 3 nuits en avril 2023
Tarlan Niyazova a répondu le 2 mai 2023
Dear Mr. Janos, We would like to thank you for taking the time to write your feedback regarding your stay at Fairmont Baku Flame Towers. We are delighted that you enjoyed your stay and hope to welcome you back soon.Sincerely, Tarlan Niyazova Front Office Manager

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2023
Tarlan Niyazova a répondu le 17 avr. 2023
Dear Guest,Thank you for the review of our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 – Excellent

ALONA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hotel! Best staff!!!!! Spotless clean!! Amazing location!! Thank you!!! ❤️
Séjour de 9 nuits en avril 2023
Tarlan Niyazova a répondu le 17 avr. 2023
Dear Ms. Alona,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again soon.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Bjorg

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Godt hotell
Vi fikk oppgradering fra city view til sea view fordi jeg ba om det. Superhyggelig betjening, spesielt i frokostsalen, men veldig hyggelig ellers også. Rommet var stort nok, men neppe 50 kvm. Veldig gode senger. Hørte ingen støy fra naborom.
Séjour de 10 nuits en mars 2023
Tarlan Niyazova a répondu le 15 mars 2023
Dear Mr. Bjorg,Thank you for the great review of our hotel!We hope to welcome you soon at our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Anders

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastisk hotell. Nydelig mat, god service, fine faiclititer. litt lite badebasseng, min venn Olav var ikke fornøyd med massasjen han fikk på spaet og hadde vondt i ryggen etter massajse. jeg var medium fornøyd med massasjen jeg fikk.Kebab tilgjenglig på roomservice var av ypperste ypperste klasse.
Séjour de 2 nuits en décembre 2022
Tarlan Niyazova a répondu le 15 déc. 2022
Dear Mr. Hagestande,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that yours and Mr. Olav's next visit will be more pleasant.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 – Bien

James

Séjour de 4 nuits en novembre 2022

10/10 – Excellent

JARRID

Séjour de 5 nuits en novembre 2022

10/10 – Excellent

Evgeny, Moscow

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was excellent My Expedia status was recognized, I’ve got early check in and my room was upgraded. Great view from the room.
Séjour de 1 nuit en octobre 2022
Tarlan Niyazova a répondu le 31 oct. 2022
Dear Mr. Evgeny,Thank you for the great review of our hotel.We are glad that you enjoyed your recent stay with us, and we hope to welcome you back very soon.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 – Bien

VIVEK

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Breakfast needs improvement
Hotel is very good but the morning breakfast was less than average.
Séjour de 2 nuits en octobre 2022
Tarlan Niyazova a répondu le 17 oct. 2022
Dear Mr. Vivek, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Tarlan Niyazova Front Office Manager

10/10 – Excellent

Khalid

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Hotel, spacious room
Séjour de 1 nuit en septembre 2022
Tarlan Niyazova a répondu le 26 sept. 2022
Dear Mr. Khalid,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Pedro

Séjour de 1 nuit en septembre 2022
Tarlan Niyazova a répondu le 5 janv. 2023
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Pedro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel with amazing views. The room was spacious and modern, and the views over Baku bay were worth every penny!!! Excellent.
Séjour de 2 nuits en septembre 2022
Tarlan Niyazova a répondu le 26 sept. 2022
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Stephen, Bury

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Exceptional in every way
Séjour de 7 nuits en septembre 2022
Tarlan Niyazova a répondu le 26 sept. 2022
Dear Mr. Stephen,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 – Excellent

Klaudia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.
Séjour de 3 nuits en août 2022
Gunay Suleymanli Guest Relations Supervisor a répondu le 22 août 2022
Dear Klaudia, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 – Excellent

Morten Enger

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2022
Gunay Suleymanli Guest Relations Supervisor a répondu le 15 août 2022
Dear Morten Enger, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
5 star hardware! 5 star service!
Good location. Iconic landmark. Gold status recognised, free room upgraded and late check out.
Séjour de 1 nuit en juillet 2022
Gunay Suleymanli Guest Relations Supervisor a répondu le 15 août 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

6/10 – Acceptable

Jabor

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Good view Dirty sheets, dirty toilets
Séjour de 4 nuits en juin 2022
Gunay Suleymanli Guest Relations Supervisor a répondu le 3 juill. 2022
Dear Mr. Jabor, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 – Excellent

Eyad

Séjour de 4 nuits en juin 2022
Gunay Suleymanli Guest Relations Supervisor a répondu le 28 juin 2022
Dear Mr Eyad, We much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 – Excellent

Ali

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en mai 2022
Gunay Suleymanli Guest Relations Supervisor a répondu le 26 mai 2022
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 – Excellent

Sara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful hotel!
Séjour de 2 nuits en novembre 2021
Gunay Suleymanli Guest Relations Supervisor a répondu le 26 mai 2022
Dear Ms. Sara, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 – Excellent

Leone, City island

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an absolutely fantastic stay here at the Fairmont Baku hotel. Incredible staff.They do everything to make you happy. The hotel is beautiful, extremely conveniently located with all the amenities one can think of. The rooms are incredibly large with breathtaking views of the city or the sea. Everything here is 1st class.
Séjour de 3 nuits en mars 2022
Anar Osmanov a répondu le 8 avr. 2022
Dear Leone, we very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anar Osmanov Front Office Manager

10/10 – Excellent

Ehab

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2022
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 26 févr. 2022
Dear Mr Ehab, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2022
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 6 févr. 2022
Dear Valued Guest, Thank you for sharing your experience with Fairmont Baku - Flame Towers! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 – Excellent

Furkan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Die Mitarbeiter sind sehr nett. Das Essen generell ist super. Die Zimmer sind riesig. Gerne wieder!
Séjour de 3 nuits en décembre 2021
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 31 déc. 2021
Dear Mr. Furkan, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 – Bien

Manuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing staff at Kamran was our waiter every night and he was just out of this world with the level of service he provide. As well the team of the front desk and phone very cordial and helpful, my room lights were turning on by themselves however just made one call and they came to fixe it right away same for the water pressure.
Séjour de 2 nuits en décembre 2021
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 7 déc. 2021
Dear Manuel, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I will share your comments with our team as well as Kamran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 – Excellent

Ila

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I can’t say enough about Shahriyar and Emil. They were beyond any of my expectations. Customer service that they showed was more that you can ever expect. Never seen anything like that. Those guys are the best
Séjour de 8 nuits en novembre 2021
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 30 nov. 2021
Dear lla, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 – Bien

samah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cridt card issues
Every thing is perfect, cridt card issues as the payment declined some times for international credit cards.
Séjour de 3 nuits en novembre 2021
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 29 nov. 2021
Dear Mr. Samah, Thank you for taking the time to share your comments regarding your recent stay with us. Your comments and feedback are greatly appreciated and welcomed by us at Fairmont Baku. We are very much looking forward to the opportunity of welcoming you back to Fairmont Baku Flame Towers Azerbaijan. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 – Excellent

ZVIA

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fairmont hotel # amazing holiday
The time at fairmont hotel was amazing!!! Beautiful place, great staff, very clean, the spa, restaurant... I got a quick answer for everything. The place how was less then good was the staff how help at the table in the dining room. But everything else was so perfect, that we where happy we chose fairmont. Thank you!!!!!
Séjour de 3 nuits en octobre 2021
Gunay Allahverdiyeva Guest Relations Supervisor a répondu le 26 oct. 2021
Dear ZVIA, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,