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Reviews of Best Western Heritage Inn

2.5 out of 5
Best Western Heritage Inn
253 Trask Street, Bakersfield, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 568 reviews" "
Rating 8 - Good. 211 out of 568 reviews" "
Rating 6 - Okay. 76 out of 568 reviews" "
Rating 4 - Poor. 41 out of 568 reviews" "
Rating 2 - Terrible. 20 out of 568 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was better than expected. Room and property were very clean. Freeway noise is the only drawback.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that you enjoyed our breakfast and found our rooms and property very clean. We apologize for any inconvenience caused by freeway noise. Your feedback is appreciated, and we will continue to strive to improve our guests' overall experience. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

verushka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a well-kept property, very friendly, staff, and a very convenient location.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you found our property well-kept, our staff very friendly, and our location convenient. Guest satisfaction is our top priority, and we're delighted that we could provide you with a positive experience. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Fine place but only nearby dining options are Subway, IHOP, and Jack in the Box.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 7, 2024
Dear Guest,Thank you for your 5 out of 5 rating and for choosing to stay with us. We're pleased to hear that you found our hotel to be satisfactory. We apologize for any inconvenience caused by the limited nearby dining options. Your feedback is valuable, and we'll consider ways to enhance the dining experience for our guests. We hope to welcome you back for another fine stay in the future.Sincerely, Hotel Manager

6/10 Okay

Dave

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Kaylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Kaylah, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Kaylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for your feedback and for choosing our hotel. We're glad you had a positive experience overall. Your comments are valuable to us as we continually strive to improve. If there's anything specific you feel we could enhance, please feel free to share. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room and really clean!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Rick,Thank you for your feedback and for rating your stay positively! We're thrilled to hear that you enjoyed the spaciousness of your room and found it to be really clean. Providing a comfortable and clean environment is important to us, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Behind our room you can hear a lot of cars going by and a lot of loud talking when checking out I was informed that there is a freeway behind rooms and supposedly a walkway of dirt so that is where all the loud talking came from but the room was clean and beds comfortable
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We're pleased to hear that you found the room clean and the beds comfortable. We apologize for any noise disturbances from the freeway and appreciate your understanding. If there's anything specific you'd like to share or if you have any suggestions, feel free to let us know. We value your support and hope to welcome you back for another comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice for a two-star hotel. The relatively upscale interior looks recently upgraded. Spotlessly clean. None of the rooms face the freeway but you can hear/feel semi's rumbling by though closing the bathroom door and running the constant-on fan covers up most of it. I stayed on the first floor. Tradespeople are up very early and like to warm up their trucks before they leave so the second floor might be quieter in the morning. Continental breakfast is pretty good but doesn't include hot food. Staff were super nice.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thank you for your fantastic 5-star review on Expedia! We're thrilled to hear that you found our two-star hotel very nice, with a recently upgraded and upscale interior. Your acknowledgment of our spotlessly clean rooms is appreciated. We apologize for any noise from the freeway and early morning activities. Your suggestion about the second floor is noted for consideration.We're glad you enjoyed our continental breakfast and found our staff to be super nice. We appreciate your feedback and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for your perfect score! We are thrilled to see that you had a 10 out of 10 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

6/10 Okay

Theron

Travelled with family
Disliked: Cleanliness, property conditions & facilities
okay for the middle of nowhere
Rather tired property, bath was not fully cleaned upon our arrival (towels on floor - looked like the clean was started but not finished). No elevator for elderly folks.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Theron,Thank you for your feedback. We apologize for the lapses in cleanliness and any inconvenience caused during your stay. Your comments will be shared with our team for immediate improvement. We appreciate your understanding and hope to welcome you back with an enhanced experience in the future.Sincerely, Hotel Manager

6/10 Okay

Adrian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not so great.
Smelly room, everything else was just ok.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Adrian,We apologize for the inconvenience you experienced with the room odor. Your feedback is valuable, and we will address the issue promptly to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your positive rating and would love to know more about your stay. If there are specific areas or aspects you'd like to highlight for improvement, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Cindy

Travelled with family
One night stay traveling through. Good selection of TV channels. Basically a truck stop, hotel, a couple restaurants, gas stations. Gas here was $1/gal cheaper than further south.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Guest,Thank you for your positive feedback. We're glad to hear that your one-night stay was enjoyable and that you appreciated the good selection of TV channels. It's great to know that our location, with convenient amenities like restaurants and gas stations, added to your overall experience.We appreciate your insights and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Mario

Travelled with family and small children
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We're sorry to hear that your experience fell short of expectations. If there are specific concerns or issues you'd like to address, please feel free to provide more details so we can improve and better meet your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Britt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Britt,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was clean and quiet. Extra points for being right by the Tesla superchargers.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel clean and quiet. It's great to know that the proximity to Tesla superchargers was an added convenience for you. We appreciate your comments, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Susanna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near the freeway, appliances work
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Susanna,Thank you for your feedback and the 4 out of 5 rating! We're pleased to hear that you found the hotel clean, conveniently located near the freeway, and that the appliances were in working order. We appreciate your input and hope to have the opportunity to host you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Uh Na

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Other than many bugs in the room it was good stay.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Guest,Thank you for your feedback, and we're glad to hear that you had a good stay overall. We apologize for the issue with bugs in your room and will address it to ensure a more comfortable experience for future guests. But please note that we have a vigorous pest control program and can assure you that there are no bugs or any other pests in our rooms. Your input is appreciated, and we hope to provide an even better experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Evelyn

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet area smelled quite a bit, but overall it was a good experience. Was able to get much needed rest after a very long trip.
Stayed 1 night in Oct 2023
Response from Kavi on Oct 17, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay, our staff, and the amenities we offer. We will do our best to keep up the good work and make sure all our guests are satisfied. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Cynthia, Red Bluff

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful check in. Easy on and off the freeway. Designated dog area with green grass and our room had vinyl flooring. Would stay again.
Stayed 1 night in Oct 2023
Response from Kavi on Oct 4, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay, our staff, and the amenities we offer. We will do our best to keep up the good work and make sure all our guests are satisfied. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Dave

Stayed 2 nights in Sep 2023
Response from kavi on Oct 26, 2023
Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay, our service, and the amenities we offer. We are constantly looking for new and exciting ways to improve the quality of your stay. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

8/10 Good

Crystal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from kavi on Oct 3, 2023
Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay, our service, and the amenities we offer. We are constantly looking for new and exciting ways to improve the quality of your stay. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean, with comfortable beds, and good water pressure in the shower. Although there is no restaurant, a more than adequate continental breakfast is served in the lobby area. Located close to the 5 freeway, gas station and a convenience store, the hotel suits us fine and is our choice for a one or two night stay each racing season at Buttonwillow Raceway.
Stayed 2 nights in Sep 2023
Response from kavi on Oct 3, 2023
Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay, our service, and the amenities we offer. We are constantly looking for new and exciting ways to improve the quality of your stay. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kavi on Sep 24, 2023
Dear guest,Thank you for staying with us! My team and I are excited to see you enjoyed your stay and the amenities we offer. If we can do anything to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi PatelGeneral ManagerBest Western Herifage Inn

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
The Location smelled of fish. Maybe from the many big rigs parked out front. Also, the many big rigs blocked the view of the street name, causing us to miss the turn onto your road. Very congested with big rigs.
Stayed 1 night in Sep 2023
Response from kavi on Sep 15, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to address the issues you experienced. If there is anything else we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
We completely enjoyed our stay. Nice rooms. Friendly employees. Lady at front desk most helpful. I can't do stairs and she graciously made down stairs accommodations for us.
Stayed 1 night in Sep 2023
Response from kavi on Sep 4, 2023
Dear guest, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

4/10 Poor

Bing

Stayed 1 night in Aug 2023
Response from kavi on Sep 15, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to address the issues you experienced. If there is anything else we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
We had a very pleasant and quiet night, the bed was very hard, for my liking. Other than that place was very nice, clean. I needed an extra blanket and they seemed to be there with an extra blanket before I hung up the phone. Breakfast area very simple luckily there was an IHOP next door that made it nice.
Stayed 1 night in Aug 2023
Response from kavi on Aug 28, 2023
Dear guest, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in a hurry to leave town to beat the upcoming storm from the hurricane. This was a reasonably priced motel with a perfect off-the- freeway location after coming over the grapevine. Checkin was easy and the room was clean (with the exception of the floor which felt like it needed a good mopping). Nice big parking lot with plenty of eating options. I didn’t try the free breakfast, but my husband said it was modest. We were thankful to get a decent room in a good location as we began our journey to Oregon. Would stay here again.
Stayed 1 night in Aug 2023
Response from kavi on Aug 28, 2023
Dear guest, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

10/10 Excellent

Dave

Stayed 1 night in Aug 2023
Response from kavi on Aug 18, 2023
Dear guest,Thank you for staying with us! My team and I will do our best to keep up the good work and make sure all our guests are happy. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from kavi on Aug 18, 2023
Dear guest,Thank you for staying with us! My team and I will do our best to keep up the good work and make sure all our guests are happy. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

2/10 Terrible

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from kavi on Aug 9, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to address the issues you experienced. If there is anything else we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi PatelGeneral ManagerBest Western Heritage Inn

2/10 Terrible

nikiya

Stayed 1 night in Jun 2023
Response from kavi on Jun 21, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to address the issues you experienced. If there is anything else we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi PatelGeneral ManagerBest Western Heritage In

10/10 Excellent

Bing

Stayed 1 night in Jun 2023
Response from Kavi on Jul 13, 2023
Dear guest,Thank you for staying with us! My team and I will do our best to keep up the good work and make sure all our guests are happy. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

6/10 Okay

Thomas

Business traveller
Disappointed
The TV and remote did not work. It took a long time to check in. The toilet lid was faulty. This is in a rather remote area with nothing but fast food around. The bed was decent and it was better than sleeping in the car. For the price I was hoping for a little more. The staff was at least indifferent.
Stayed 1 night in May 2023
Response from Kavi on May 21, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to address the issues you experienced. If there is anything else we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to lay ur head!
The room was very nice!! Very spacious, very clean(except for the floors), comfortable bed, good water pressure for shower, good sink space, and heater & AC work great!! Would definitely recommend staying here for any length of time.
Stayed 2 nights in May 2023
Response from kavi on May 16, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our ‘go to’ hotel when we visit the Buttonwillow Racetrack. It is 15 miles from track, but at a freeway exit, across from gas station, fast food & convenience store. The property is clean, staff are friendly and very helpful. The bed comfortable, good water pressure and continental breakfast is included. Thanks for another comfortable stay.
Stayed 1 night in May 2023
Response from kavi on May 15, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

4/10 Poor

Kiran

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The room floor was very dirty. I walk barefoot in the house, I did the same there. When I got into the shower I could see blackish water from under my feet. Having experienced that, I decided to wipe my feet with a wet towel before I got into bed.
Stayed 1 night in Apr 2023
Response from kavi on Apr 24, 2023
Dear guest, Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to fix our mistakes and make sure all our guests are satisfied. If there is anything we can do to better your next experience please do not heritage to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

10/10 Excellent

Eugene, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from kavi on May 8, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Lorene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from kavi on May 8, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Travers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is well located for freeway access and nearby a range of nature attractions.
Stayed 1 night in Apr 2023
Response from Kavi on Apr 13, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Richard, TEMECULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from kavi on May 1, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will do our best to keep up the good work. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Tara, La Jolla

Business traveller, Travelled with pets
Liked: Staff & service, amenities
My room could have been cleaner, especially around the baseboards and doors, but overall I was pretty happy with my stay. It was very quiet, which surprised me considering it’s right beside the busy interstate. Pool area and fountain in the front drive were very nice, and the front desk agents were very kind and welcoming.
Stayed 1 night in Mar 2023
Response from Kavi on Apr 3, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and the amenities we offer. We are constantly looking for new ways to improve the quality of your stay. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Richard

Stayed 1 night in Mar 2023
Response from kavi on Apr 10, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to fix our mistakes and make sure all our guests are satisfied before departure. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

10/10 Excellent

hopeful

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice rooms.
Stayed 1 night in Mar 2023
Response from kavi on Mar 16, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to fix our mistakes and make sure all our guests are satisfied before departure. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

8/10 Good

Yuko

Travelled with partner
Liked: Cleanliness, staff & service
Just right after the exit from I-5 highway. Gas station and fast food is very helpful. Recommend for short stay like 11pm to 7am.
Stayed 1 night in Mar 2023
Response from kavi on Mar 7, 2023
Dear guest,Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and the amenities we offer. We are constantly looking for new and exciting ways to improve your stay. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

6/10 Okay

Amy

Travelled with family
Disliked: Amenities, property conditions & facilities
The mattress was especially uncomfortable. The bathroom had not been sufficiently cleaned as there was hair and other debris on the floor around the tub and toilet. It is conveniently located right off I-5 but there is no sound proofing so the highway noise is constant and disruptive
Stayed 1 night in Feb 2023
Response from Kavi on Feb 21, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to fix our mistakes and make sure all our guests are satisfied. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn

2/10 Terrible

Steve

Stayed 1 night in Feb 2023
Response from Kavi on Feb 21, 2023
Dear guest,Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will do our best to fix our mistakes and make sure all our guests are satisfied. If there is anything we can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.Kavi PatelGeneral ManagerBest Western Heritage Inn