Villa, 3 Bedrooms, Private Pool, Sea View | Terrace/patio

Reviews of Sofitel Bahrain Zallaq Thalassa Sea & Spa

5 out of 5
Sofitel Bahrain Zallaq Thalassa Sea & Spa
105 Zallaq Highway, Building 2015, Block 1055, Zallaq

Reviews

8.8

Excellent

Rating 10 - Excellent. 263 out of 443 reviews" "
Rating 8 - Good. 110 out of 443 reviews" "
Rating 6 - Okay. 36 out of 443 reviews" "
Rating 4 - Poor. 19 out of 443 reviews" "
Rating 2 - Terrible. 15 out of 443 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, AlKhobar

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very nice and clean
Stayed 1 night in Mar 2024
Response from Guest Experience Team on Mar 25, 2024
Thank you for sharing your 5-star ratings.

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on Jan 14, 2024
Dear Mrs. Boneham,Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about the challenges you encountered during your stay with us. Please accept our sincere apologies for the disturbances caused by the wedding event and the shortcomings in service and amenities.We take your comments seriously and will address each of the issues you've raised with our Management team to ensure that necessary improvements are made. We strive to provide an exceptional experience for all our guests, and it is disheartening to learn that we fell short of your expectations.On a positive note, we are delighted to hear that you had a pleasant experience at Club Millesime and received great service from Hanna and Michelle. We will be sure to share your kind words with them.We sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back in the future for a more satisfying experience.Sincerely,

10/10 Excellent

Nima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Feb 6, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 Good

JOANNA, Shropshire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket). There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding. It won’t put us off staying again as we love the area but the standards do need to be improved.
Stayed 7 nights in Oct 2023
Response from Guest Experience Manager on Nov 7, 2023
Dear Mrs. Dorsett,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your visit. Rest assured, we take your comments seriously and will address these issues to improve our services.Moreover, we apologize for any inconvenience caused by the loud music during the wedding event. We understand that this disrupted the peaceful atmosphere for guests who were not part of the celebration. We appreciate your understanding and patience.Your satisfaction is important to us, and please be assured that we will review our procedures to minimize any disturbances in the future.We hope to have the opportunity to welcome you back again and provide you with an improved experience.Sincerely,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 26, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Feels like a resort. Perfect weekend get away…. But be prepared to spend some $$$$
Stayed 3 nights in Oct 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 17, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and ambiance. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel properties with 5 Star treatment
Stayed 1 night in Oct 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 17, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Yasser

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent stay and facilities
It was a fantastic facilities and stay, enjoyed the atmosphere, and staff, however, the rooms were not very clean, also noted some blood sports on bed sheets
Stayed 2 nights in Sep 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Sep 26, 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

6/10 Okay

Subheyah

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Sep 15, 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. It gives us great pleasure to know that you enjoyed our facilities. Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 Excellent

Naser

Stayed 1 night in Aug 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Sep 6, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

FAHAD

Stayed 1 night in Sep 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Sep 5, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Mohammed

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Aug 22, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Aug 18, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 10, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 8, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Abdullah

Stayed 1 night in Jul 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 7, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 Terrible

FAISAL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The treatment at the reception was bad arrived at eight evening The reception man said wate the room not ready The room sevice workers were Disgusting
Stayed 2 nights in Jun 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 21, 2023
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Excellent

Jayesh Kalyan

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this place, it's an amazing hotel with amazing staff. Will visit again
Stayed 7 nights in May 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 5, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

4/10 Poor

Armen, Al Khobar

Travelled with family
Liked: Amenities
Disliked: Staff & service
We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.
Stayed 3 nights in Apr 2023
Response from Guest Experience Manager on May 2, 2023
Dear Mr. & Mrs. Arevian,We deeply regret to hear about your experience during your stay with us. Whilst an apology with regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.We certainly empathize with the points you mentioned in your review. Please be assured that all the points you highlighted have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.We hope that you will give us another opportunity to better serve you in the future.On behalf of the Management.Sincerely,Guest Experience Manager

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Apr 27, 2023
Dear Valued Guest,We very much appreciate your review regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 Terrible

Bader

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No upgrade
Stayed 1 night in Apr 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Apr 25, 2023
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit
Family with 2 small children. (+) Kids club was very good, as was the splash park. Hotel was very pretty and pristine. Room was nice. Breakfast was good, though the service was friendly but slow. (-) Hotel towel system was very wasteful which given Sofitels general environmental concern was surprising.
Stayed 4 nights in Apr 2023
Response from Guest Experience Team on Apr 13, 2023
Dear Ms. Julia,Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to receive your feedback; it gives us great pleasure to know that you enjoyed our facilities, breakfast, and the hospitality of our staff.Your points of improvement are highly appreciated and will be discussed in depth with our Management to better serve our valuable guests in the future.We hope to welcome you back again in the near future.Sincerely,

10/10 Excellent

manei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شكر خاص لموظفة الاستقبال اروى لحسن الاستقبال ووكرم الضيافة
Stayed 1 night in Mar 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Mar 11, 2023
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Feb 12, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Artsuz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property and everything was perfect
Stayed 4 nights in Jan 2023
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jan 29, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Zuhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Guest Experience Team on Jan 22, 2023
Thank you for sharing your ratings.We hope to have the pleasure to welcome you back again for another Magnifique experience.Sincerely,

10/10 Excellent

KATHY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe beautiful
Response from Guest Experience Team on Jan 22, 2023
Dear Ms. Li,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular the overall security and cleanliness of the hotel. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Day 2022
Stayed overnight following Christmas Day Brunch, great experiance and atmosphere, enjoyed by the whole family.
Stayed 1 night in Dec 2022
Response from Guest Experience Manager on Nov 7, 2023
Dear Mr. Scott,Thank you for sharing your Christmas experience with us! We're thrilled to hear that you and your family enjoyed the atmosphere and had a great time following the Christmas Day Brunch. Creating memorable experiences for our guests during the holiday season is our top priority, and we're glad we could deliver. We look forward to welcoming you and your family back for another wonderful Christmas celebration. Sincerely,

2/10 Terrible

Ayesha, Norfolk

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I was highly disappointed as the quality of the hotel was not what I expect of a Sofitel brand. The reception staff was very lovely but the rest not so much. The room I checked into had a dirty tub (hair, rust stains, dirt rig on tub). The staff took over one hour to arrange for another "upgraded room" to only give me a room that was not ready, with a significantly smaller patio, and a not so equivalent view. This "upgrade" was more like a downgrade. I was placed into my old room and settled on having the maids come clean. To my surprise when they ran the water brown rusted water came out. I was disgusted and needless to say I did not take a bath. This process caused me a 2 hr delay making me significantly late to a concert I was attending in the area. With food service, I had not-so-stellar service. In one order my food was cold, second order requested no mayo (because in Bahrain they put mayo on everything) my BBQ burger came back plain with no BBQ sauce! Next morning I ordered the anti-aging breakfast among other items. Welp I got no anti-aging breakfast but sure did get the bill. At this point, I was over it, and continued with my spa appointment which was superb! After my spa appointment, I wanted to check out as soon as possible and return home. Unfortunately, it took about one hour for them to correct my bill and refund me for the breakfast I did not receive. Also, my room had some visible wear and tear. In summary, keep the spa, but throw the hotel away!
Stayed 1 night in Dec 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Dec 16, 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Excellent

Habib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Guest Experience Team on Nov 25, 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 Excellent

Fathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel Friendly stuff Nice beach
Stayed 1 night in Oct 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 14, 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff need more training on treating guests with more respect
Stayed 2 nights in Oct 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 10, 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Excellent

Talal, Springfield Gardens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beach and the pool area in this hotel
Stayed 2 nights in Sep 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 6, 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach and pool ambiance.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 Good

Rawan

Stayed 2 nights in Sep 2022

2/10 Terrible

Fathy

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I’m not taken the upgrade for my poking same like informed me & I have access to lounge and after that the reception tell me that bay mistake your poking is not included? I was so sad Abou that
Stayed 1 night in Sep 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Oct 10, 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

4/10 Poor

Mohammed

Disliked: Staff & service
They refused to upgrade me. Also, the hotel is far from everything which gives advantage to the hotel to make everything very expensive. I will never stay there again.
Stayed 1 night in Aug 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Sep 1, 2022
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Mohammed

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
اقامه منتازه انصح بالمنتجع صراحتا البحر حلو ونظيف و المسبح كذلك ملاحظة بسيطه الشرشف ليس نظيف
Stayed 2 nights in Aug 2022
Response from Guest Experience Team on Aug 30, 2022
نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا.لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھانحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريبمع خالص الشكر و التقدير

10/10 Excellent

Saqur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع جداً
في الحقيقة منتجع رائع وطاقم فندق قمة في الاحترام وجو المنتجع مميز ولا تحتاج تخرج خارج المنتجع انصح فيه وبقوة لما يوفر من هدوء وخصوصية عالية وخدمة مميزة
Stayed 1 night in Aug 2022

10/10 Excellent

ABDULLA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay .
Stayed 1 night in Aug 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Aug 9, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Excellent

ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 31, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Good

Khaled, El paso

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Paid full price for everything and No upgrade and barely got two hour late checkout after begging the clerk because of my son special needs condition. One of the rooms was not ready even though we arrived at 5pm
Stayed 1 night in Jul 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 25, 2022
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 Excellent

Jonathan, Al khobar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and staff at the kids club are great. My kids always wanting to go back to this hotel just to spend time at the kids club with them. They make sure kids are active and guide them through many activities during the day, so they don’t really want to leave
Stayed 1 night in Jul 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 25, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our service quality and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Excellent

Jonathan, Al khobar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach - pool area with lots of activities for the kids
Stayed 4 nights in Jul 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jul 14, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach area and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Good

Jonathan, Al khobar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with great number of activities for the kids
Stayed 2 nights in Jun 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 22, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 14, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Excellent

William Connor and Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On checking in Abanoub was very helpful and is doing a great job
Stayed 1 night in Jun 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 12, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our reception team member Mr Abanoub. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Excellent

hafeez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was great, but I wished they will pay a little more attention to customers. For example, even when i told the staff multiple that it was my son's birthday and we wanted to see if they have any kind of birthday package we could pay for to celebrate his day, nothing was done to help us in this regards.
Stayed 2 nights in Jun 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 12, 2022
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities. Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 Excellent

Abdullah

Stayed 1 night in May 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on Jun 1, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards,

10/10 Excellent

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on May 23, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Good

Hassan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, pricey on holidays
Stayed 3 nights in Apr 2022
Response from Sofitel Bahrain Zallaq Thalassa Sea & Spa on May 5, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it was rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards