Outdoor pool, pool umbrellas, sun loungers
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Reviews of Villa Del Palmar Flamingos Beach Resort and Spa

4 out of 5
Villa Del Palmar Flamingos Beach Resort and Spa
Paseo Cocoteros 750 Sur, Condominio Maestro Flamingos, Nuevo Vallarta, NAY

Reviews

8.0

Very good

Rating 10 - Excellent. 471 out of 1004 reviews" "
Rating 8 - Good. 275 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 73 out of 1004 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimmable beach, beautiful rooms , beautiful view. Friendly staff
Stayed 2 nights in Mar 2024
Response from The General Management on Mar 26, 2024
Dear Steven, Thank you for sharing your experience! We're delighted to hear that you enjoyed our swimmable beach, beautiful rooms, and stunning views. Our staff works hard to ensure every guest feels welcome and taken care of. We hope to welcome you back soon for another memorable stay!Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

LuAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear LuAnn, I'm glad to hear that you found the resort beautiful! If there's anything specific you'd like to know or discuss about the resort or if you have any questions, feel free to let me know. I'm here to help!Best Regards, Miguel Velasco General ManagerVilla del Palmar Flamingos

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
staff was terrible
Stayed 7 nights in Feb 2024
Response from The General Management on Mar 7, 2024
Dear Robert, Dear guest,We are sorry to hear about your disappointing experience during your recent stay at our resort. Providing excellent service is our top priority, and we regret that we fell short of meeting your expectations.Please know that we take your feedback seriously, and we will address your concerns with our team to ensure that we can improve and provide a better experience for all our guests in the future.We hope you will consider giving us another opportunity to exceed your expectations on a future visit. Sincerely,Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, friendly staff, great breakfast buffet. only issue is the lack of lounge chairs at pool and beach and difficulty in obtaining one.
Stayed 21 nights in Feb 2024
Response from The General Management on Feb 27, 2024
Dear Anthony,We're thrilled to hear that you enjoyed your stay with us, including our friendly staff and delicious breakfast buffet! We apologize for any inconvenience you experienced regarding the availability of lounge chairs at the pool and beach. We understand how important it is to have a comfortable place to relax, and we'll certainly take your feedback into consideration to improve our guest experience. Thank you for choosing our property, and we hope to welcome you back soon for another wonderful stay!Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 Good

Cynthia

Stayed 5 nights in Feb 2024
Response from General Manager on Mar 20, 2024
Dear Cynthia, We are happy to hear that your experience at our resort was excellent and that we met your expectations. We always strive to provide the best service and create unforgettable memories for our guests.We hope to see you again in the future for another amazing experience.Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

6/10 Okay

Tiaanna

Liked: Amenities
Very disorganized at front desk with regards to specific questions and replies. Very hard core aggressive time share salespeople. Breakfast is not relaxing as most tables are attended by salesmen. Unless you’re a constant tipper, good luck getting something done. I got locked out outside of the patio one night. It was a frightening experience. Patio door malfunctioned. Although, was given a glass of wine for free to ease my anxiety. Lounge chairs are hoarded by most time share owners and tough to find one if you’re a guest by 9:00 am. Sometimes, they don’t even use the chairs. Staff knows who are huge extra tippers and who aren’t, so good luck getting anything with a smile. I noticed the change when I started tipping EXTRA. Tips have been charged, but one can tip extra. A guest is not informed about all that’s included in one’s package until the guest gets spits of info here and there from people. I’m sure as a time share member, my opinion is invalidated. Such a nice Resort, but run like no one knows what they’re doing, unless you’re a big EXTRA tipper. But, it is México after all. I can understand.
Stayed 14 nights in Jan 2024
Response from La Gerencia on Feb 7, 2024
Dear Tiaanna, Thank you for sharing your feedback about your recent stay at Villa del Palmar Flamingos. We sincerely apologize for any inconveniences you experienced during your visit. We take your comments seriously and will address them with our team to ensure that we improve our services and guest experience.We hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Miguel Velasco General ManagerVilla del Palmar Flamingos

10/10 Excellent

Kolaleh, salt lake city

Stayed 8 nights in Jan 2024
Response from General Manager on Mar 20, 2024
Dear Kolaleh, It's wonderful to receive your 5-star rating on Expedia! We are happy to hear that your experience at our resort was excellent and that we met your expectations. We always strive to provide the best service and create unforgettable memories for our guests.We hope to see you again in the future for another amazing experience. If you need anything else or have any additional comments, please do not hesitate to let us know, thank you for choosing our resort and for your valuable 5-star rating on Expedia!Best Regards, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 Terrible

Ramiro, Bensenville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only did we get checked-in late because resort was understaffed, but I was double-charged for my stay as well. I ALWAYS pay in advance with Expedia but when we got checked-in, they ran my credit card a second time without telling me what it was for. I assumed it was for incidentals but once I returned, I noticed two different charges from the same hotel. I reported/disputed it with my cc but the resort came back saying they didn't have a record of my original payment. I tried contacting them via Expedia messaging and over the phone, but they never followed up. This type of service is NOT what you'd expect from this type of "resort".
Response from General Manager on Jan 15, 2024
Dear Ramiro, Our goal is to provide a seamless and enjoyable experience for our guests, and it's clear we fell short of that during your visit.Rest assured, we are taking steps to prevent such occurrences in the future.If there's anything more you'd like to share or if you have additional concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make it right on a future visit.Thank you for your understanding.Best regards,Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

W.John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Jan 2024
Response from La Gerencia on Jan 8, 2024
Estimado John,Muchas gracias por su amable calificación, esperamos volverlo a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 Terrible

Susann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from La Gerencia on Jan 8, 2024
Estimada Susann,Muchas gracias por su amable calificación, esperamos volverlo a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

6/10 Okay

Ryan

Stayed 4 nights in Dec 2023
Response from La Gerencia on Jan 8, 2024
Estimado Ryan, Muchas gracias por su amable calificación, esperamos volverlo a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

4/10 Poor

Arlett Elivier

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I rate this place 3 out of 10. Hortencia at the front desk was extremely kind and patient. We checked in on Christmas Day only to be told that we did not pay for the “all inclusive”. However, I specifically searched for all inclusive hotels which is how we came about in choosing this resort. The family and I had been traveling since 2am, so we were extremely tired and hungry checked in about 3-4pm. Hortencia tried calling Travelocity but no one answered so we ended up paying for “all inclusive” yet again. Reason I’m rating this hotel so poorly is because of room issues. 1. The phone did not work, it took 3 x of us complaining before it got fixed. The first time we complained they sent someone, he came and said they would need to replace the phone and never came back. 2. The bathroom fan did not work, there was a leak under the sink that soaked a bunch of our toiletries. We had to put towels down to try and catch some of the water that seemed to slowly pour out from under the sink and between the wall, but not sure exact location but towels were extremely soaked by the am - the leak never got fixed. 3. Two out of the 6 days we stayed at this hotel towels had blood stains, we complained they brought new ones - also, we were a family of 4 and sometimes we would only have 3 sets of towels, so having to call for an extra set was extremely annoying. Oh, the pool area. Towels were sometimes hard to come by. There never seemed to be enough chairs for everyone but we made it work.
Stayed 6 nights in Dec 2023
Response from La Gerencia on Jan 5, 2024
Dear Arlett, Thank you for sharing your feedback about your recent stay at the resort. We're truly sorry to hear that your experience didn't meet your expectations. Your comments are valuable to us as we continually strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 Terrible

lu

Stayed 2 nights in Dec 2023
Response from The General Management on Jan 4, 2024
Dear Lu, Your feedback helps us better understand the areas needing improvement to ensure a more comfortable stay for our guests in the future.We hope you might reconsider and provide us with another opportunity to exceed your expectations should you choose to stay with us again in the future. If there's anything we can do to make amends or address any outstanding concerns, please don't hesitate to reach out.Warm regardsMiguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location & staff . VIP access was a bonus . Would stay here again . Cheers
Stayed 6 nights in Dec 2023
Response from The General Management on Jan 4, 2024
Dear Dean , It's fantastic to hear that you enjoyed both our location and the VIP access during your stay! We're delighted that our staff made your experience even better. We truly appreciate your kind words and recommendation. We can't wait to welcome you back for another wonderful stay. Cheers!Cordially, Miguel Velasco General ManagerVilla del Palmar Flamingos

2/10 Terrible

Anishkumar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for five nights during 2023 Christmas season. I would give ZERO stars if I could!!! We had booked a room with two queen beds, however, we were given a room with one bed and a sofa. Many people were smoking close to our patio and we couldn't use patio at all. There was frequent drilling noise above our room throughout our stay. On our second night, there was loud music from reception till 1am at night and we could not sleep at all. Customer service did not exist in most of our interactions. For example, when we went to La Trattoria restaurant, the waitress rudely said "There is no room FOR YOU". There are no vegetarian options at all in room service. If you are a vegetarian, good luck finding any decent choices. The whole place was super crowded and noisy. Overall, a terrible experience! We will NEVER stay here again!!
Stayed 4 nights in Dec 2023
Response from The General Management on Jan 4, 2024
Dear Anishkumar, Rest assured, your comments have been shared with the relevant teams to address and improve upon these areas immediately. Your feedback helps us better understand the areas needing improvement to ensure a more comfortable stay for our guests in the future.We deeply regret that we could not provide you with a more enjoyable experience during your Christmas stay. We hope you might reconsider and provide us with another opportunity to exceed your expectations should you choose to stay with us again in the future. If there's anything we can do to make amends or address any outstanding concerns, please don't hesitate to reach out.Warm regards, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 Good

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The General Management on Dec 27, 2023
Dear Shawna, Thank you so much for taking the time to share your fantastic experience with us! We appreciate your recognition of his efforts.We can't wait to welcome you back for more memorable moments at our resort. Please feel free to reach out to us anytime you plan to return. Until then, safe travels and warm regards!Best Regards, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Night Stay
Nice pool. Nice beach. Excellent breakfast buffet. They were a little pushy trying to get us to go to one of their Time Share meetings which we didn't attend. We got a reasonable rate thru Hotels. Otherwise it would have been out of our price range. The room was amazing. Had a wonderful stay.
Stayed 5 nights in Dec 2023
Response from The General Management on Dec 20, 2023
Dear Anonymous, Thank you for sharing your experience at Villa Del Palmar Flamingos!We're thrilled to hear that you enjoyed our beautiful pool, the pristine beach, and indulged in our excellent breakfast buffet. Our team works hard to ensure our guests have an exceptional stay.We hope to welcome you back soon for another fantastic getaway by the beach!Warm regards,Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Susan

Stayed 3 nights in Dec 2023
Response from La Gerencia on Jan 8, 2024
Estimado Susan Muchas gracias por su amable calificación, esperamos volverla a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 Good

Shailesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Shailesh, ¡Nada nos hace más felices que escuchar experiencias positivas! Esperamos poder recibirte nuevamente en el futuro para brindarte otra gran experiencia. ¡Gracias por tu comentario!Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

4/10 Poor

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checkin @220pm horrible experience, room wasn’t ready we being told by Adam )the only agent at the front desk that we have to come back later, long line, we have to live and comeback @ 8pm, finally room ready, the agent at the front desk female aroun 55old, very unfriendly, WIFI did not work, they request hold on a CC $5000pesos equal $250us dlls, ridiculous, no cash accepted at any restaurant or gift shop, I wont recommend it…
Stayed 2 nights in Dec 2023
Response from The General Management on Dec 14, 2023
Dear Maria,We value your feedback and comments like yours are critical to improving our services. We will work on these areas to ensure a better experience for our guests in the future.If you decide to give us another chance, we will be happy to do everything we can to make your next stay more enjoyable.Thank you for sharing your concerns.Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 Good

John

Stayed 1 night in Dec 2023
Response from The General Management on Jan 4, 2024
Estimado John, ¡Me alegra escuchar eso! Si necesitas ayuda con algo más, no dudes en decirme. Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Martin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was great! Great set up on property amenities yet walkable to many other spots.
Stayed 2 nights in Dec 2023
Response from The General Management on Dec 8, 2023
Dear Martin, Thank you so much for your kind words. We're thrilled to hear that you had a wonderful stay with us and that our staff and amenities met your expectations.We're delighted that you found it convenient and accessible to nearby attractions.We truly appreciate your feedback and hope to welcome you back soon for another great experience.Best regards, Miguel Velasco General Manager Villa del Palmar Flamingos

6/10 Okay

DOROTA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
5 days of my stay at the pool during the cleaning process, the water was not clean, the HOT Tub water was cold and the jets were not working /it was fixed after 5 days/I was leaving that day. I asked the service desk 2 times and other people also asked...nothing was done for 5 days of my stay, and no shampoo was delivered for 2 days. I was promised on the 1st day to get a massage and spa service with a discount but never did. Just do not promise if you are unable to keep the promise...The servers at the pool area, bell person, and restaurant were outstanding. If you came to us, not a member you just received bad service, water drinks, etc. I see the difference because I am a member but this time I was just the tourist staying in the hotel paying the price comparable to other 4.5-5-star hotels. I got the treatment of 2-3 stars....It wasn't right
Stayed 6 nights in Nov 2023
Response from The General Management on Dec 5, 2023
Dear Dorota, Your feedback is essential to us, and I understand your disappointment with the pool conditions and service discrepancies. I'll ensure your concerns are shared with the management team for immediate attention and improvement. Your experience does not align with our standards of service, and I apologize for the inconvenience caused. We'll take your comments seriously to make necessary adjustments and ensure a better experience for all our guests in the future. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 Terrible

Garth Steven

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The pool was unsafe to swim and from what we are hearing this has been an on going problem . The water was green due to Algae as the pumps were not working and it’s been like that for a few months now. There is absolutely no entertainment and the hotel pretty well is a ghost town at 8:30 at night. You would think Expedia would stop sending people to a resort like this due to water problems. We were at this resort for 10 days and not once were we in the pool . People were finding themselves with flu like symptoms because of the water conditions that they decided to swim in .
Stayed 10 nights in Nov 2023
Response from The General Management on Dec 5, 2023
Dear Garth, Safety and a positive guest experience are our top priorities, and I understand your concerns about the pool conditions. I'll ensure your feedback reaches the management team so they can address the ongoing pool issues and take necessary measures to improve the situation. Your insights are valuable, and we appreciate you bringing this to our attention. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo extraordinariamente bien ya queremos regresar otra vez e invitar a nuestros amigos!!
Stayed 5 nights in Nov 2023
Response from The General Management on Dec 5, 2023
Dear Samuel, ¡Nos alegra enormemente saber que tu experiencia fue extraordinaria! Nos encantaría recibirte de vuelta en tu próxima visita, y sería un placer recibir también a tus amigos. ¡Estamos ansiosos por brindarles otra experiencia excepcional! ¡Gracias por tu entusiasta comentario y por elegirnos como tu destino preferido! Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La Gerencia on Dec 16, 2023
Dear Jacqueline, Nos llena de alegría saber que disfrutaste de nuestras instalaciones y del servicio que brindamos. Estamos ansiosos por recibirte nuevamente y continuar proporcionándote experiencias memorables.¡Esperamos verte pronto para seguir compartiendo momentos increíbles!Saludos cordiales,Miguel Velasco Gerente General

6/10 Okay

Mary Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The check in was very slow the fellow checking us in didn’t have our proper information as per our reservation. He had our visa but for some reason, put our info on MasterCard which we don’t have. The accounting dept must have figured out the problem. We ordered our first drink it was shown that we hadn’t even checked in given a room number. Absolutely bizarre. Another staff member helped us get through the situation!! On another note, they are short on towels for the beach chairs. And, it’s not even high season yet !! There was a fire in the main kitchen one night where apparently their recyclables caught on fire. Smoke was everywhere . We were all kept out of our rooms for a few hours but no one came knocking on doors advising there was a problem. We fortunately were out for dinner that night came back to chaos !! The Villa Group never sent out any communication as to what had happened which is not good or an apology.
Stayed 14 nights in Nov 2023
Response from The General Management on Nov 22, 2023
Dear Mary, Ensuring a smooth check-in experience and promptly addressing any issues are priorities for us, and we regret any inconvenience caused. We'll thoroughly investigate these matters internally to prevent such occurrences in the future and improve our communication protocols during emergencies.We appreciate your understanding, and your feedback is invaluable to us. If you decide to give us another opportunity, we'll do our utmost to provide you with a significantly improved and hassle-free experience Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from The General Management on Nov 22, 2023
Estimada Diana, Nos alegra mucho saber que disfrutaste tu estancia! Nos esforzamos por ofrecer experiencias memorables a nuestros huéspedes, y es maravilloso escuchar que tu visita fue positiva. ¡Gracias por compartir tu experiencia! Estamos aquí para brindarte más momentos increíbles en el futuro. ¡Esperamos verte pronto de nuevo.Cordialmente Miguel Velasco Gerente General

8/10 Good

Bruce

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Villa Del Palmar has been a favorite destination of ours for 20 years. The staff are the best!! Always quick to help and with a friendly smile. Many of them are like close friends. We look forward to seeing Agustine at the pool, Antonio and Louis always make us feel at home when they greet us at the front. Our only complaint was the condition of the resort was not as clean as years past. The pool was so cloudy, I would not put my head under water it was bad! I informed them several times. It was not fixed the whole 8 days we were there. The sidewalks around the pool did not look like they were being washed regularly. Having said that, we are planning on returning in the spring. Hopefully these were just temporary issues.
Stayed 8 nights in Nov 2023
Response from The General Management on Nov 16, 2023
Dear Bruce, Thank you for being a part of the Villa Del Palmar family for the past 20 years! We greatly appreciate your kind words about our wonderful staff members like Agustine, Antonio, and Louis. We're thrilled to know they've consistently contributed to making your stays memorable. Your feedback regarding the pool condition and the sidewalks not being properly maintained has been noted and shared with our management team. Rest assured, we are addressing these concerns to ensure a more enjoyable experience for your next visit in the spring. Your loyalty means the world to us, and we look forward to welcoming you back for an improved and memorable stay. Thank you for your understanding and for choosing Villa Del Palmar for your holidays.Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all around amazing.
Stayed 7 nights in Nov 2023
Response from General Manager on Nov 11, 2023
Dear Pamela, Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience during your stay at Villa del Palmar Flamingos. If you have any specific highlights or memories you'd like to share, we'd love to hear more about them. Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best regards, Miguel Velasco General ManagerVilla del Palmar Flamingos

10/10 Excellent

Jean

Stayed 2 nights in Nov 2023
Response from The General Management on Nov 30, 2023
Estimado Jean, Muchas gracias por su amable calificación. Esperamos volver a tenerlo en nuestra propiedad.saludos cordiales, Miguel Velasco General Manager Villa del Palma Flamingos

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from La Gerencia on Nov 8, 2023
Estimada Zachary, Gracias por tomarse el tiempo para dejar un comentario positivo. Nos alegra mucho saber que disfrutó de su estancia en nuestro resort. Si tiene más comentarios o sugerencias que desee compartir, no dude en hacerlo. Esperamos darle la bienvenida nuevamente en un futuro cercano.Atentamente, Miguel VelascoGerente General

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place, very nice and quiet, recommended to spend an excellent vacation with the family! It is safe and very clean! It would be perfect if they had more vegan options to eat!
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Julio Thank you for your positive feedback and recommendation. We're delighted to hear that you found our resort to be an excellent place for a quiet family vacation. Ensuring the safety and cleanliness of our property is a top priority for us.We appreciate your feedback regarding vegan dining options. We're always looking to enhance our culinary offerings to cater to a variety of dietary preferences, so your input is valuable. We'll certainly consider expanding our vegan menu in the future.We hope to have the pleasure of welcoming you and your family back for another excellent vacation in the near future. If there's anything specific you'd like to see in terms of vegan options, please don't hesitate to let us know, and we'll do our best to accommodate your requests.Best Regards, Jorge MoraGeneral Manager Villa del Palmar Flamingos

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff and food. Spacious one bedroom room. Rooms need updating. Technology poor.
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear John, Thank you for taking the time to share your feedback regarding your recent stay at Villa del Palmar Flamingos. We're delighted to hear that you found our staff and food excellent and that you appreciated the spacious one-bedroom room.Your comments about the need for room updates and technology are valuable to us, and we will certainly consider them as we work on enhancing our guest experience.We hope to have the opportunity to welcome you back to our resort and provide you with an even better stay in the future. If you have any specific suggestions or if there's anything we can do to improve your next visit, please don't hesitate to let us know.Warm Regards,Jorge MoraGeneral Manager Villa del Palmar Flamingos

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from La Gerencia on Oct 27, 2023
Estimada Carmen, Nos complace enormemente saber que disfrutó de su estancia en nuestro resort. Nuestro objetivo es brindar a cada huésped una experiencia excepcional, y sus palabras son muy apreciadas. Esperamos sinceramente darle la bienvenida nuevamente en el futuro y continuar ofreciéndole un servicio de alta calidad y momentos inolvidables. Si tiene algún plan o preferencia específica para su próxima visita, no dude en informarnos. Estamos aquí para asegurarnos de que su próxima estadía sea tan maravillosa como esta.Gracias nuevamente y esperamos verle pronto en Villa del Palmar Flamingos.Atentamente,

4/10 Poor

cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service was horrible waited 40 min or longer for beverages and pool food.
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Cesar, We sincerely appreciate your kind comments. Every opinion we receive is valuable and helps us better understand our guests' experiences.We apologize for any inconvenience you may have experienced during your stay. Your satisfaction is our top priority, and we take your feedback very seriously. We are committed to addressing any areas for improvement identified and working diligently to exceed your expectations in the future.We value your choice to stay with us and hope for the opportunity to provide you with a much more positive experience on your next visit.Thank you for your understanding and patience. Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamingos

8/10 Good

JESUS, ankeny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Oct 2023
Response from La Gerencia on Oct 10, 2023
Dear Jesus, Thank you for your brief but positive feedback! We're delighted to hear that you had a very good experience with us. Providing excellent service and creating positive memories for our guests is our priority.If you have any specific comments or suggestions you'd like to share, or if there's anything more we can assist you with, please feel free to let us know. Your satisfaction is important to us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Jorge Mora General ManagerVilla del Palmar Flamingos

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property became our home for 9 days. Getting around the location became second nature and was mostly easy, save for the elevator nearest to our room going out of order. There was little to no noise at night, it was great coming back to our air conditioned room each night and if we wanted any a snacks after dinner there was a convenience store on the premises.
Stayed 8 nights in Sep 2023
Response from La Gerencia on Oct 27, 2023
Dear John, Thank you for taking the time to share your experience at our property. We're delighted to hear that you felt right at home during your 9-day stay. It's wonderful to know that you found the location easy to navigate, and we appreciate your understanding regarding the elevator issue.We're pleased that you had peaceful nights and enjoyed the comfort of your air-conditioned room. Having a convenience store on the premises can certainly be a convenient perk.Should you ever decide to visit us again, please know that we're here to provide you with another enjoyable and memorable experience. Your satisfaction is our top priority, and we look forward to welcoming you back. If you have any specific requests or plans for your next stay, feel free to let us know. We're here to make your future visits just as pleasant as this one.Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamingos

10/10 Excellent

PEDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT HOTEL
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Pedro, Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an excellent experience at Villa Del Palmar Flamingos.Our team works hard to ensure that our guests have a wonderful stay, and it's always rewarding to know when we've succeeded. We appreciate your support and are thrilled that you enjoyed your time at the hotel.If you have any specific highlights or moments from your stay that you would like to share, or if there's anything else you'd like to mention, we'd love to hear it.Once again, thank you for choosing Villa Del Palmar Flamingos, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards, Jorge MoraGeneral ManagerVilla del Palmar Flamingos

10/10 Excellent

milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very excellent condition. Nice pool and garden area. I will definitely recommend it.
Stayed 9 nights in Sep 2023
Response from La Gerencia on Oct 2, 2023
Dear Milton, Thank you for your kind words and for taking the time to share your positive experience at our hotel. We are delighted to hear that you found the hotel to be in excellent condition and that you enjoyed the pool and garden area.Recommendations from our guests are the highest form of praise for us, and we truly appreciate your endorsement. If you have any specific highlights or if there's anything you'd like to share about your stay, we would love to hear more.We look forward to the pleasure of hosting you again in the future. If there's anything you need or if you're planning another visit, please don't hesitate to reach out.Warm regards,Jorge MoraGeneral Manager Villa del Palmar Flamingos

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at many resorts in Mexico and this resort had the friendliest staff I’ve ever had the pleasure experiencing. I’d be happy to return.
Stayed 4 nights in Aug 2023
Response from La Gerencia on Sep 21, 2023
Dear David, That's fantastic to hear! Friendly and welcoming staff can truly make a vacation memorable. If you decide to return to this resort or have any more questions or feedback in the future, feel free to reach out. Enjoy your future travels! Cordially, Jorge MoraGeneral ManagerVilla del Palmar Flamingos

4/10 Poor

Raymundo

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Rude staff
Stayed 2 nights in Sep 2023
Response from La Gerencia on Sep 14, 2023
Dear Raymundo, We take such feedback seriously, and we will investigate this matter thoroughly to ensure that appropriate action is taken. We are committed to delivering excellent service, and we deeply regret that we fell short of your expectations during your stay.If you are willing, we would greatly appreciate more specific details about your experience. This information will be instrumental in addressing the issue promptly.Appreciate your feedback as it allows us to make necessary improvements. We hope that you will give us another opportunity to provide you with the exceptional service we are known for.If you have any further concerns or would like to provide more information, please do not hesitate to reach out to us.Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamignos

6/10 Okay

CONSUELO

Travelled with partner
Liked: Staff & service
Love the people customer service is great!
Stayed 7 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Consuelo, We're thrilled to hear that you had such a positive experience and that you loved the customer service at Villa del Palmar Flamingos! Our team takes pride in providing excellent service to our guests. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to let us know. We look forward to welcoming you back for another great stay!Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamingos

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from La Gerencia on Sep 4, 2023
Estimada Jessica, Muchas gracias por su amable puntaje sobre su reciente visita en Villa del Palmar Flamingos. esperémonos volverla a ver para ofrecerle una estancia mejorada.Cordialmente, Jorge MoraGerente General Villa del Palmar Flamingos

8/10 Good

Zulma Yumara

Stayed 5 nights in Aug 2023
Response from La Gerencia on Aug 31, 2023
Estimada Zulman, Muchas gracias por compartir con nosotros su amable puntaje. Esperamos volverla tener de nuevo en nuestras instalaciones-Cordialmente, Jorge MoraGeneral Manager

10/10 Excellent

Jose

Travelled with group
Liked: Amenities, property conditions & facilities
Enjoyed my stay here. Liked the food options and how close the beach was. All staff members were extremely helpful. Definitely recommend.
Stayed 2 nights in Aug 2023
Response from La Gerencia on Aug 25, 2023
Dear Jose, We're delighted to hear that you enjoyed your stay with us! It's wonderful that you appreciated our food options and the proximity to the beach. We're also glad to know that our staff's helpfulness made your experience even better. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences for your next visit or if there's anything else you'd like to share, please feel free to reach out. Your feedback is valuable to us! Cordially, Jorge MoraGeneral Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from La Gerencia on Aug 29, 2023
Estimado Matthew, ¡Gracias por tu excelente puntuación!Estamos realmente emocionados al saber que tu experiencia con nosotros fue sobresaliente. Nuestro objetivo siempre ha sido brindar a nuestros huéspedes momentos inolvidables, y parece que hemos logrado hacerlo contigo.Saludos cordiales,Jorge MoraGerente General

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort pretty much had everything that we were expecting, the only thing that we would like is for the resort to have some night life shows and a dance floor nothing to crazy
Stayed 5 nights in Jul 2023
Response from General Manager on Aug 8, 2023
Dear DearJose Luis, Your feedback about having night life shows and a dance floor is appreciated. We'll certainly take your suggestion into consideration as we continue to enhance the guest experience. Providing a balanced entertainment experience, including options for night life shows and a dance floor, is something we'll strive to achieve.If you choose to return in the future, we hope to offer an even better experience. Have a fantastic day!Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamingos

8/10 Good

Jacqueline Sheree, Clarksville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was at the end of the hotel district. Loved the area if you are wanting a more relaxed vacation. It’s 45 mins to downtown if you want to be around more of the restaurants.
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Jaqueline, Thank you for sharing your feedback about the location of our property. We're glad to hear that you enjoyed the more relaxed atmosphere of the area.We're pleased that you found the area suitable for your relaxed vacation, and we hope you had an enjoyable stay overall. If you have any other comments or suggestions, please feel free to let us know. Have a wonderful day!Cordially, Jorge MoraGeneral ManagerVilla del Palmar Flamingos

10/10 Excellent

Mary Kay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall this hotel is beautiful. The pool and grounds are gorgeous. We were very happy with our room and the cleanliness. Food is a tad pricey without very many options nearby but it is goid, my kids loved the pizza. I recommend taking a taxi to bucerias or sayulitas for great food and a really nice culturally rich experience. Its easy and convenient to take a taxi from the hotel to get anywhere you would like. There is a pretty big deposit required when arriving, which isnt mentioned when booking so be aware.My biggest complaint is that this hotel tries to get all its guests signed up for a time share, the minute you walk in to check in they are like sharks on you, after check in the front desk will then tell you to pick up a welcome packet and its actually their time share representative offering you free breakfast and such but what they don't say is they are trying to get you to spend half your day at a presentation. They arent upfront or honest about what it is and it feels very scammy and annoying to be on vacation and be hounded by salespeople. The minute we said no to them we were given hard looks by the saleslady for the rest of our trip. I feel like this is something that really was tacky when you already paid for a room and are just trying to relax on vacation. That being said, just immediately say no to the offer and enjoy the beauty of the hotel and scenery and you will definitely have a memorable vacation. This is one of the most beautiful places i have been.
Stayed 5 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Dear Mary, Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that you found the hotel beautiful, enjoyed the pool, grounds, and your room's cleanliness. We're honored to have had the opportunity to host you, and if you choose to visit us again in the future, we will strive to provide an even better experience. If you have any other comments or suggestions, please feel free to let us know. Thank you once again for your valuable feedback, and we wish you all the best in your future travels.Cordially,Jorge MoraGeneral ManagerVilla del Palmar Flamingos