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Reviews of Rio Perdido Hotel & Thermal River

4 out of 5
Rio Perdido Hotel & Thermal River
San Bernardo de Bagaces, Liberia, Fortuna, Guanacaste

Reviews

9.8

Exceptional

Rating 10 - Excellent. 275 out of 326 reviews" "
Rating 8 - Good. 46 out of 326 reviews" "
Rating 6 - Okay. 3 out of 326 reviews" "
Rating 4 - Poor. 1 out of 326 reviews" "
Rating 2 - Terrible. 1 out of 326 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Magical
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and ability to observe nature!
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was impeccable. The spa experience was excellent. Marlene is the best nail technician ever. She gave my mom and I the best manicure and pedicure we have ever had. A few things that would greatly improve this hotel is better lighting in the rooms as it's difficult to see at night. Also, the black paint on the walls is very unattractive. A lighter brighter color would be so much better. The food menu could be more diverse and have more casual options. Overall ,our experience was still excellent and we hope to return. Thank you Rio Perdido.
Stayed 3 nights in Jan 2024

8/10 Good

LINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing couple of days in this beautiful hotel. The staff are excellent, food was good, hot pools were lovely, rooms were amazing. We enjoyed ourselves in this unique environment.
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

carl, KISSIMMEE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to disconnect and reset. Property is quiet and relaxing. The staff are amazing and friendly. 5 stars.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we had a beautiful experience at Rio Perdido. The staff, the top quality dining options, unique and beautiful room and the stunning natural beauty of the area. Everything was top notch and we had the added luck of being here at a quiet time so really got to relax and enjoy everything at out own pace. Wonderful!
Stayed 4 nights in Sep 2023
Response from Selena Solis- Guest Experience on Sep 18, 2023
Thank you Jermaine for your review. We are glad you enjoyed your stay with us. Rio Perdido is very unique and we are proud to say that even with high occupancy levels we are always quiet and peaceful. A very common feedback from guests is that when they explore our magical thermal river, they feel that they are the only guests in the house. Thank you for choosing Rio Perdido as part of your vacations.

10/10 Excellent

Zayra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a Mexican national residing in the US and travel two to three times per year, however, I have never encountered such good customer service. To say the staff was "excellent" at their work is an understatement. They make you feel at home, from the hostess, the concierge, the drivers, waiters, masseuse, bartender, etc. They go above and beyond. The place is a piece of paradise on earth. The only things to keep in mind when coming is that the hotel is remote, at least one hour from the Liberia airport depending on traffic. There is a lot to do at the facility, like tubing, hiking, hot springs, pool, massages. The hikes are strenuous, the hot springs are HOT, and the massages are amazing. The menu is the same throughout the week with the daily special plates, which are all delicious. They have an in-house chef and baker that can work with your requests, I had a cake made for my wife on her birthday and it was amazing. I have nothing but amazing things to say about the "tocó" people. Fell in love with this country!
Stayed 5 nights in Sep 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ultimate glamping experience of my life. The private mini house was amazing and super comfortable, quiet, clean.. couldn’t have asked for more on that. The river is close so you can access everything within walking. The hanging bridge was fabulous. We did the zip line and it was a must do experience, super fun and super safe. The men who operate it are meticulous about safety while also being fun and funny. The pools were nothing too fantastic but nice. Free breakfast was excellent. Would highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort and would highly recommend. We had great service at the restaurant and bar from Ronald, Alex and team. Staff was super friendly and makes sure everything is perfect. Tubing, Ziplining and Cocktail Class were super fun and would do again. Great hikes and amazing thermal river. 10 out of 10.
Stayed 3 nights in Sep 2023

10/10 Excellent

Bianca

Travelled with family
Liked: Property conditions & facilities, room comfort
Like your own little retreat
I wanted to give my Dad a nice 2 day getaway, and Rio Perdido was amazing. From the staff to the property, everything was perfect. The rooms were eco design, and the bedding, just amazing comfort! The restaurant's food was excellent and they catered to our dietary needs (vegan) with ease. The property is big, so it never felt crowded and we couldn't believe we had the natural hot spring river to ourselves as well as rarely saw anyone on the well kept trails. I am definitely returning and would like to plan one of my retreats here as it felt exactly like your own slice of paradise.
Hot Spring pool if you want to skip the hike to the hot spring river.
River hot springs all to ourselves
Stayed 1 night in Aug 2023

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Susan

Stayed 3 nights in Jul 2023

10/10 Excellent

ellen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice cottages, beautiful nature, the hot water river made it even more special.
Stayed 2 nights in Jul 2023
Response from Selena Solis on Jul 23, 2023
Dear Ellen. Yes, our mile-long thermal river is a gem. Thank you for your review.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent getaway.
Stayed 3 nights in May 2023
Response from Selena Solis on Jul 23, 2023
Thank you!

10/10 Excellent

ROSS D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rio Perdido is the real deal. Our expectations were met or exceeded on all dimensions - accommodation, service, food and beverage, activities, and amenities. It was the highlight and our favourite stay during our time in Costa Rica. 3-4 nights is ideal.
Response from Selena Solis on May 1, 2023
We feel honored to know we were your favorite stay during your time in Costa Rica.Thank you for recommending the 3-4 night stays. We agree with you. This should be the minimum stay with us in order to connect with the property and enjoy all the services and facilities we offer.Pura vida!

10/10 Excellent

Summer Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular gem in the forest
The quality of food was probably my favorite part of the stay. The only negative thing that happened was that the couple next to us was smoking on their patio (despite the no-smoking policy), but that wasn’t the hotels fault.
Stayed 2 nights in Apr 2023
Response from Selena Solis on Apr 14, 2023
Hello Summer, Thank you for your review. We are glad you enjoyed your stay and especially our food. We are very sorry to hear that there was a couple smoking on their patio next to you. We are very strict with this policy and wish we would have known during your stay.

2/10 Terrible

Amirali, Lafayette

Travelled with family
Disliked: Staff & service
I wish I was writing this review under a different circumstances. After driving 3 hours with my wife and two children(10 years and 7 y 9 months) and talking about warm spring, and planning our stay at Rio, it was disappointing to face Jonathan, the manger. As soon as we entered the reception area, you could feel the disappointment in staff’s faces. They came up with 8 age policy at the check in. We didn’t see the welcome you expect at the check in! Jonathan’s mind was set not to check us in. Despite Jonathon’s failed efforts and doing research online trying to find ‘under 8 year old not allowed’ policy, he refused to check us in. After contacting Expedia , Expedia representative said they should have checked you in because their policy states CHILDREN ARE WELCOME And there is no talk of age. And now after this incident, they changed their policy on Expedia. Anyway , we had to deal with crying children, their disappointment and their anxiety of where are we going to sleep tonight. So , one could image what my rating for this hotel would be. Hope this could help you with your decision.
Response from Selena Solis on Apr 8, 2023
We are really sorry you had to drive all the way to Rio Perdido and not be able to stay with us. This situation would have been avoided if there was a way for us to be aware that you were traveling with children.Reservations for those traveling with children 7 and under are not accepted. Children must be 8 years of age, at the date of check-in. NO EXCEPTIONS WILL BE MADE. Expedia Platform will not allow you to process the reservation if you add children to your inquiry. Your reservation was processed since you indicated you were 2 adults not a party of 4. We had no way to know you were a party of 4 or that you were traveling with children.

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property! The pictures don't do it justice! All the staff were exceptional!
Stayed 4 nights in Mar 2023
Response from Selena Solis on Mar 29, 2023
Thank you Janice for your comments, especially for those referring to our team.

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, food was amazing. A little far out from other attractions but there is a lot to do and it felt like our own private resort
Stayed 5 nights in Feb 2023
Response from Selena Solis on Mar 9, 2023
Thank you Sierra for your kind review. While we are only 1hr from Liberia's international airport (LIR) on mostly asphalt roadway, guests often share that they feel as though they are a thousand miles from civilization. That's exactly what we were going for.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, good food, great service. Overall one on the nicest places we’ve stayed in Costa Rica and we’ve stayed all over the country. Highly recommended we only stayed two night on our way to Arenal but could have easily stayed longer.
Response from Selena Solis on Mar 3, 2023
Thank you, Kevin, we are glad you enjoyed your stay. We definitely recommend staying with us for at least 3 nights. That is the average stay of our guests.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fun and memorable stay
Amazing place! Exceptional service. Great food and beverages. Tubing, hiking, outdoor yoga on the cliffs, thermal pools, wildlife. They treat guests like adults here too, refreshing. You want to go swim in the thermal river at 1am? Ok, use the flashlight in the room and enjoy. Hike all around the hundreds of acres by yourselves? Have fun. The guides for hiking, tubing, and yoga instructor were excellent too. Super memorable trip.
Stayed 1 night in Dec 2022

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
It was paradise
Response from Selena Solis on Dec 14, 2022
Thank you! It was a pleasure to host you!

10/10 Excellent

Maytal

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Food is average.
Stayed 2 nights in Nov 2022
Response from Selena Solis on Dec 14, 2022
Thank you for your review. We are glad you liked our property and we are sorry you found our food average. We have 2 very good chefs from the area who are always trying to find ways to add a local touch to the meals we serve, also very open to meeting clients' dietary needs.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
GEM of a hotel
Rio Perdido Hotel is a gem . Food, drinks, employees all exceptional. We stayed 4 nights and listened to the birds and watched the holler monkeys. You can be as active as youd like or relax under the tree canopy at the 3 pools even if its raining you wont get wet. Lots of board games for families and active sports can be booked in advance. We will be returning.
Stayed 4 nights in Oct 2022
Response from Selena Solis on Nov 10, 2022
Thank you, Richard, we are glad to know that you enjoyed your stay. We look forward to hosting you again in the near future.

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
The property, the staff, amenities, and food exceeded my expectations. I will be back. Thank you for an amazing experience!
Stayed 4 nights in Sep 2022
Response from Selena Solis on Oct 11, 2022
Thank you Jessica. We look forward to hosting you again!

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely courteous, accommodating and professional. The food was unbelievable. Fresh fruit juice daily and the most delicious menu item. An excellent location to unwind and be able to relax and enjoy nature. Plan to revisit with other family members.
Stayed 4 nights in Aug 2022
Response from Selena Solis on Sep 5, 2022
Thank you, Joyce, we are glad to know that you enjoyed your stay with us. We look forward to your visit in the near future. Pura Vida!

10/10 Excellent

Scheherazade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing trip and will definitely come back again! The facilities were beautiful and well-kept, the staff was friendly and courteous, and the views were stunning. There were plenty of ways to relax or have an adventure, depending on what suited you.
Stayed 5 nights in Aug 2022
Response from Selena Solis on Aug 29, 2022
Thank you so much, Scheherazade for your review. We look forward to hosting you at Rio Perdido in the near future.

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Selena Solis on Aug 12, 2022
Gracias!

10/10 Excellent

Caroline Inger Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and magical place. Staff was superb in their hospitality and their helpfulness. Definitely recommend.
Stayed 3 nights in Jul 2022
Response from Selena Solis on Jul 8, 2022
Thank you, Caroline. It was a pleasure to host you at Rio Perdido. Thank you for recommending us.

10/10 Excellent

Aaron, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Ronald

Stayed 4 nights in Jun 2022

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Resort Experience
Excellent place to be in luxury, outside, in the terrain of Costa Rica, all with outstanding green and nature all around. And it's all served up with one of best staff experience this travel has experienced in my 50 years of travel! Simply outstanding on every level!
Outstand breakfast
In the jungle!
So richly green!
Stayed 3 nights in Jun 2022
Response from Selena Solis on Jun 30, 2022
Thank you very much for your comments. Especially the one referring to our team. It was a pleasure to host you!

10/10 Excellent

Lino

Stayed 3 nights in Jun 2022

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and lots of cool places, but there is not much sunshine anywhere. The shade is nice to have, but it would be better to have sunny areas especially by the pool. I would strongly recommend cutting back all the trees around the pool. The room was also very "Zen" which some people might like, but for us it felt gloomy. Everything was black and there was very little lighting in the room. Great place for 1-2 nights, but I dont think I would stay longer than that. Staff is great!
Stayed 3 nights in May 2022
Response from Selena Solis on Jun 20, 2022
Thank you, Chad for your review. We do have sunshine everywhere, maybe you did not feel it that way since we have been having some cloudy days recently. The Center Bungalow is black with a floor-to-ceiling window to give protagonism to the nature surrounding the rooms and to facilitate the Circadian rhythm that provides a good rest. Maybe the East Bungalows would work best for you. The average stay of our guests is 3 nights and the most common comment that we get at check out is that they wished to have been able to stay longer. We are glad you were satisfied with our service. Pura vida!

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff really made you feel that they were more than happy to fulfill any request.
Stayed 1 night in May 2022
Response from Selena Solis on Jun 20, 2022
Thank you Joy for your review. We are in fact very happy to be able to please any request our guest may have. Thank you for staying with us.

10/10 Excellent

Deborah

Stayed 1 night in Apr 2022

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here. The center queen bungalow is super chic and peaceful. The staff was super interactive and personal and the activities were fabulous. We saw a ton of howlers, armadillos, white faced monkeys, and more. At first when it was super hot the pools were too hot but the next day they cooled down (they are thermal too). Would be good if they had a cold pool too. Zip lining through the canyon was beautiful and different from other zip lines where you are above (a super cool experience). We went in the hot season and would love to see it in a more mild season. The thermal river was super pretty and the howlers were above us. The mud is stinky but do it- it really makes your skin smooth. Wonderful staff and stay!
Stayed 3 nights in Mar 2022
Response from Selena Solis on Apr 7, 2022
Hello Catherine, we appreciate you taking the time to write a review. I am sure other visitors will find it useful. You should definitely visit us during the green season. The scenery is completely different. :)

10/10 Excellent

Jennifer S, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022
Response from Selena Solis on Jun 20, 2022
Gracias!

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Selena Solis on Mar 1, 2022
Thank you for choosing Rio Perdido as your vacation destination.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wildlife, zip line, tubing. Staff was very good. Food was very good. Thermal river & pools were very good. We enjoyed our stay. The rooms are very basic. Great hot hot water.
Stayed 2 nights in Feb 2022
Response from Selena Solis on Feb 22, 2022
Thank you, John! We are glad you enjoyed our service, food, and our unique thermal river. Our East bungalows are simple and built in a way it would not interfere with the natural surroundings, offering all the comforts necessary for a good rest.

10/10 Excellent

Cathy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Rio Perdido. It/ a beautiful property with amazing. Food, service and activities.
Stayed 1 night in Feb 2022
Response from Selena Solis on Feb 18, 2022
Thank you Cathy! We are glad you enjoyed our property services and activities!

10/10 Excellent

jeremy richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting.
Stayed 3 nights in Jan 2022
Response from Selena Solis on Feb 11, 2022
Thanks!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Selena Solis on Feb 11, 2022
Thanks!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Selena Solis on Feb 11, 2022
Thanks!

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Selena Solis on Jun 20, 2022
Gracias!

10/10 Excellent

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The service, grounds and food are all amazing. I am beyond thrilled with my experience. Great place to travel to!
Stayed 3 nights in Dec 2021
Response from Selena Solis on Dec 22, 2021
Thank you very much Christine. We are glad to know that you enjoyed the Rio Perdido experience.

10/10 Excellent

Von Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the top 5 hotels I have stayed at in the WORLD. The design of the hotel, immersed in nature, is just so lovely. The hotel grounds is just unbelievably breathtaking--from the viewing deck, to the natural thermal pools, to the hotel pools. The canyon adventure is special, it's not just a regular zipline course. The staff members were all welcoming. They also have this special hibiscus drink that I keep ordering, it was so good. The menu though felt basic (very catered to tourists), so 2 nights were just enough. But I would love to come back! Everyone should atleast try to experience this when they are in Costa Rica.
Stayed 2 nights in Dec 2021
Response from Selena Solis on Dec 22, 2021
Hello Von Joseph, we feel honored to be on your top 5! thank you! We are glad you enjoyed being immersed in nature, views, natural pools, and adventure. The average stay at Rio Perdido is 3 nights and the most common comment we get from our guests when they check out is that they had wished they could stay longer. We offer specials every night to guarantee a variety of fresh, local food. We look forward to your next visit.