Outdoor pool, sun loungers

Reviews of Park Plaza Chandigarh Zirakpur

4.5 out of 5
Park Plaza Chandigarh Zirakpur
Chandigarh National Highway, Zirakpur, Punjab

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 68 reviews" "
Rating 8 - Good. 23 out of 68 reviews" "
Rating 6 - Okay. 13 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Megha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and convenient - value for money
Stayed 1 night in Nov 2023

8/10 Good

Mohan

Stayed 1 night in Nov 2023

10/10 Excellent

Harpreet

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice property, House keeping was good overall room service was good .
Stayed 2 nights in Apr 2023
Response from Gagandeep Kaur on Apr 21, 2023
Dear Harpreet, Thank you for taking out time to post your valued feedback for Park Plaza Zirakpur. We are glad to hear that your recent stay at our property was comfortable. We thank you for patronizing our hotel and much appreciate your valuable feedback as this motivates us as a team to deliver better services.We hope to serve you again soon. Warm Regards Gagandeep Kaur

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mohit Sharma on Mar 4, 2023
Dear Sir/Ma'am, Thank you for taking out time to post your valued feedback for Park Plaza Zirakpur. We are glad to hear that your recent stay at our property was comfortable. We thank you for patronizing our hotel and much appreciate your valuable feedback as this motivates us as a team to deliver better and hope to serve you again soon. Yours sincerely,

4/10 Poor

Davinder

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2023
Response from Mohit Sharma on Jan 18, 2023
Dear Sir, Thank you for your valuable feedback, and thank you so much for your appreciation during your recent visit. We have noted down the concerned points & have taken appropriate action to overcome those issues. We look forward to welcome you soon with us at Park Plaza Zirakpur. Thanks & Regards, Mohit Sharma

6/10 Okay

Usha Barwale

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jan 2023
Response from Mohit Sharma on Jan 12, 2023
Dear Ms. Barwale, Thank you for your valuable feedback, and thank you so much for your appreciation during your recent visit. We look forward to welcome you soon with us at Park Plaza Zirakpur. Thanks & Regards, Mohit Sharma

2/10 Terrible

Gaurav

Stayed 1 night in Sep 2022
Response from Mohit Sharma on Sep 30, 2022
Dear Mr. Gaurav, We apologize for not meeting up to your expectations during your recent stay with us. We would like to assure you for better services in your future visit. Feel free to get in touch with me at fom@pkzirakpur.com

10/10 Excellent

Ajay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASANT STAY
Stayed 1 night in Aug 2022
Response from Mohit Sharma on Aug 30, 2022
Thank you for your feedback, Looking forward to welcome you soon with us at Park Plaza Zirakpur.

4/10 Poor

Shivani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Product
Stayed 1 night in Feb 2022
Response from Mohit Sharma on Aug 30, 2022
Dear Guest, We sincerely apologize for not meeting your expectations. Looking forward to welcome you again with us at Park Plaza Zirakpur to showcase our true hospitality.

8/10 Good

Rahul

Liked: Cleanliness
Couple stay
It was comforting, room services delayed, had pool side view.
Stayed 1 night in Jun 2022
Response from Mohit Sharma (Front Office Manager) on Jul 25, 2022
Dear Sir, Thank you for your valuable feedback, Looking forward to welcome you again with us at Park Plaza Zirakpur. Thanks & Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Checking in
Checking in was not a good experience. Even after we had booked a room for four which was clearly mentioned at the time of booking, we were told that one king size bed would be sufficient for four to sleep. They wanted to charge us for an extra bed which was not mentioned at the time of booking. For a Hotel which prides itself for service it was not a good experience.
Stayed 1 night in Jun 2022
Response from Mohit Sharma (Front Office Manager) on Jul 25, 2022
Dear Sir, Thank you for your valuable feedback, we are extremely ad to know that we were not able to meet your stay expectations, We have shared your feedback with the respective team members & progressive steps have been taken to ensure such mistakes are not repeated in future. We look forward to welcome you soon with us at Park Plaza Zirakpur.

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 1 night in Jun 2022
Response from Mohit Sharma (Front Office Manager) on Jul 25, 2022
Dear Sir, Thank you for your valuable feedback, Looking forward to welcome you again with us at Park Plaza Zirakpur. Thanks & Regards

6/10 Okay

Ashu

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Its ok.. but the way they are charging its not worth every penny
Stayed 1 night in May 2022

10/10 Excellent

Kanwarjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, recommended.
It was good value for money, overall a nice experience.
Stayed 1 night in Apr 2022
Response from Baljeet kaur on Apr 29, 2022
Dear Mr. Singh, Thank you for taking out time to post your valued feedback for Park Plaza Zirakpur. We are glad to hear that your recent stay at our property was comfortable. We thank you for patronizing our hotel and much appreciate your valuable feedback as this motivates us as a team to deliver better and hope to serve you again soon. Yours sincerely, Duty Manager

2/10 Terrible

Balwinder

Travelled with family
Disliked: Staff & service, amenities
Poor customer service Air condition not worked during stay
Stayed 2 nights in Mar 2022
Response from Baljeet kaur on Apr 9, 2022
Dear Mr.Singh Greetings from Park Plaza Zirakpur! thank you for your valued feedback Please accept my sincere apologies for the shortcomings during your stay. Assuring you that we will certainly take necessary corrective measures and we will do our best to ensure the same is not repeated in future. We look forward to welcome you back. Yours sincerely, Duty Manager

8/10 Good

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2022
Response from Baljeet kaur on Apr 9, 2022
Dear Mr. Singh, Thank you for taking out time to post your valued feedback for Park Plaza Zirakpur. We are glad to hear that your recent stay at our property was comfortable. We thank you for patronizing our hotel and much appreciate your valuable feedback as this motivates us as a team to deliver better and hope to serve you again soon. Yours sincerely, Duty Manager

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Not bad at all, over all good. But outside is dusty, could have cleaned the exterior windows more often
Stayed 3 nights in Dec 2021
Response from Baljeet kaur on Feb 22, 2022
Dear Mr. Neil, Thank you for taking out time to post your valued feedback for Park Plaza Zirakpur. We are glad to hear that your recent stay at our property was comfortable. We thank you for patronizing our hotel and much appreciate your valuable feedback as this motivates us as a team to deliver better and hope to serve you again soon. Yours sincerely, Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Munish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine but I did not get my GST Invoice.
You are requested to send me my GST Invoice copy to claim.
Stayed 2 nights in Dec 2021

8/10 Good

Dinesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Gurpinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
here was no fridge in the room.......which is a normal thing these days.
Stayed 1 night in Mar 2020
Response from Gautam on Mar 17, 2020
Dear Guest, My team and I are delighted that you had a comfortable stay at Park Plaza, Zirakpur. Thank you for your valuable feedback. We have taken note of your comments. We will address and rectify the issues highlighted. We hope to be of service to you again in the future. Yours sincerely, Gautam Chaudhry Front Office Manager

10/10 Excellent

Atul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
It was ok. Didn't feel we got value for the money we spent
Stayed 3 nights in Dec 2019

6/10 Okay

harjinder singh

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

SOMNATH

Liked: Cleanliness, property conditions & facilities, room comfort
Service is questionable
Stay was good. Service was questionable. During our stay we ordered dinner at room. They didn’t take the used plates even after request after we finish our dinner. Otherwise no complain. Stay was good.
Stayed 1 night in Oct 2019

8/10 Good

Pawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy stay
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very humble n cooperative, enjoyed our stay there
Stayed 1 night in May 2019
Response from Team Park Plaza on May 10, 2019
Dear Guest Thank you for taking out time to review us, much appreciated. Hope to see back soon! Regards Team Park Plaza

2/10 Terrible

Harsh

Liked: Cleanliness
Disliked: Staff & service
Horrible experience
I arrived at the hotel on time wasnt allowed to check in as didn't carry my passport to the location (as a foreign national). I was able to provide my canadian driver's license. So frustrating that left me in an unknown city in a foreign country with no place to stay. They were able to check in the 2 additional guests but not me. How ridiculous. I was able to provide all IDs including the credit card under which this bill was charged. My main issue was that why was wasnt I notified about this that I needed a passport and a proof of visa to check in. I have traveled 100s of cities across the world and never had issues. Lastly, the cellphone of one of fellow guests was stolen during their stay. No accountability. I am very upset. I demand a phone call from hotels.com regarding this horrible experience.
Stayed 4 nights in Feb 2019
Response from Team Park Plaza on Feb 16, 2019
Dear Harsh We apologize for the inconvenience caused to you but as per the local laws passport and visa is mandatory on check in in any hotel in India. It is explicitly mentioned on your confirmation. Your Canadian driving license is of no help here in India. Regarding the cellphone, proper investigation was done but it was not ascertained whether your chauffer was telling the truth, same was politely informed to your folks who stayed with us. Please let us know if we can be any further assistance. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great. Food was delilcious and it was convenient as there is a nice shopping mall right next to it. Made our day
Stayed 1 night in Dec 2018
Response from Park Plaza Team on Jan 27, 2019
Dear Guest Thank you for taking out time to write out the review. We are thrilled to have received it. Hope to see you again in the near future. Regards Park Plaza Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western Comforts
Nice hotel with great breakfast
Stayed 1 night in Dec 2018
Response from Park Plaza on Jan 27, 2019
Dear Guest Thank you taking out time to write us an review, we are thrilled to have received it. Hope to see again in the near future. Regards Park Plaza Team

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Great hotel in good location
Stayed 1 night in Dec 2018
Response from Park Plaza on Jan 27, 2019
Dear Guest Thank you taking out time to write us an review, we are thrilled to have received it. Hope to see again in the near future. Regards Park Plaza Team

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Park Plaza on Jan 27, 2019
Dear Guest Thank you taking out time to write us an review, we are thrilled to have received it. Hope to see again in the near future. Regards Park Plaza Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Park Plaza on Jan 27, 2019
Dear Guest Thank you taking out time to write us an review, we are thrilled to have received it. Hope to see again in the near future. Regards Park Plaza Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Park Plaza on Jan 27, 2019
Dear Guest Thank you taking out time to write us an review, we are thrilled to have received it. Hope to see again in the near future. Regards Park Plaza Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.they allow me to check in early.room was clean 20 min from Chandigarh international airport.would stay there again.
Stayed 1 night in Dec 2018
Response from Park Plaza on Jan 27, 2019
Dear Guest Thank you taking out time to write us an review, we are thrilled to have received it. Hope to see again in the near future. Regards Park Plaza Team

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Sunny, Panchkula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay but food is pathetic and over expensive. Please don't get disappointed, the hotel is surrounded by excellent food options.
Stayed 1 night in Nov 2018

10/10 Excellent

Sridhar, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and courteous staff. Good ambience and food quality is good. Situated in the main city
Stayed 2 nights in Nov 2018

10/10 Excellent

Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, but WiFi speed needs to be improved
Stayed 6 nights in Oct 2018

8/10 Good

Rolf Melwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay at park plaza
Hotel is well kept and clean Bathroom was very good and clean Breakfast was very good Pool was a little bit dirty The only downside for us was the location There is no real place to walk around Great hotel to use for a transfer!
Stayed 1 night in Sep 2018

8/10 Good

sanjay, new delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel it is in the city
nice hotel it is in the city hotel location is very good
Stayed 1 night in Aug 2018

6/10 Okay

A

Liked: Property conditions & facilities, room comfort
Good hotel for the price , nice food

2/10 Terrible

Sudhakar

Disliked: Cleanliness, staff & service, room comfort
Bad value and service
Pathetic housekeeping, AC does not work properly. Morning buffet was stale and dry. 50% of the workforce does not speak English. Have stayed over 20 nights in the last 3 years but this is final.. Terribly upset on service.

2/10 Terrible

nikhil

Disliked: Cleanliness, staff & service, room comfort
Useless
very bad experience in terms of service, lethargic and inexperience. Very casual Attitude.

6/10 Okay

Ajay Malik, Delhi

Liked: Cleanliness, staff & service
Good place for business trip but missing Internet.
Its a nice place to stay in except the lifeline Internet which is a problem every time. Foods is excellent specially the Dinner. Gym is missing many equipment. It is a good place to be with family and being on the highway good for business.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort

4/10 Poor

Bharat, s

Disliked: Property conditions & facilities, room comfort
Terrible
Poor housekeeping, very small rooms, AC does not work. poor Morning buffet...Location & View from Hotel is disastrous

8/10 Good

Kamini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Akshay Kirti, Auckland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service! Thumbsdown.
One of the worse customer service I have ever seen in a 4* and above rated hotels. While checking into the hotel the front desk staff was ignorant and disrespectful to the point that I had to literally ask them if they really want us in the hotel or not. Although I am not a hot headed person but I did not like their attitude at all. Front desk staff was appalling and I got a disgusting feeling from them. At the check out they over charged us and when I raised it in front of the front office staff- they gave a very lame excuse and tried to cover it up by saying " sir, we can not do anything with this bill as this is don't at the back end and we cannot change it". The point is that he did not even try to look at it and his intent was to just get rid of us. At that time whatever I was trying to say was in fact correct. At the end they overcharged me by almost $70. I am not impressed by the front desk at this property. I hope someone from Park Plaza will try to resolve my issue and help me forget this disappointing experience at this hotel.