Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Hotel ILUNION Las Lomas

4 out of 5
Hotel ILUNION Las Lomas
Av Reina Sofia, 78, Merida, Badajoz

Reviews

8.0

Very good

Rating 10 - Excellent. 146 out of 405 reviews" "
Rating 8 - Good. 164 out of 405 reviews" "
Rating 6 - Okay. 54 out of 405 reviews" "
Rating 4 - Poor. 26 out of 405 reviews" "
Rating 2 - Terrible. 15 out of 405 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Extremely good value for money. Lovely big rooms. Excellent staff.
Stayed 1 night in Jan 2024
Response from José María Valadés (Director). on Feb 17, 2024
Estimado Stephen, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

10/10 Excellent

Mirta

Liked: Cleanliness, staff & service, property conditions & facilities
Response from José María Valadés (Director). on Feb 17, 2024
Estimada Mirta, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from José María Valadés (Director). on Feb 17, 2024
Estimado Manuel, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were appealing. But a few minor details were lacking - toiletries, tissues, ironing board, literature about property amenities (restaurant/bar). Parking was relatively easy, but the lot itself is tight and space sizes are non-standard. On the other hand, reception was friendly and helpful. And the room was comfortable.
Stayed 1 night in Oct 2023
Response from José María Valadés (Director). on Nov 2, 2023
Dear client, thank you very much for the excellent evaluation you have made of our hotel based on characteristics such as its tranquility and facilities. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).

8/10 Good

Ernest D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Night In Merida
It was an overnight stay and we found the staff, food and facilities excellent. One small issue was that at a very early hour there was noise in the corridor our room as on. I suspect it was due to a tour bus leaving everyone was leaving their rooms and were chatting as they left moving through the corridor. This is our second time to stay at this hotel and we did not experience this the first so will stay there again.
Stayed 1 night in Oct 2023
Response from José María Valadés (Director). on Oct 27, 2023
Dear Ernest, thank you very much for the excellent evaluation you have made of our hotel. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Stayed 1 night in Sep 2023
Response from José María Valadés (Director). on Sep 17, 2023
Thank you very much, we hope to see you back.Jose Maria Valadés

4/10 Poor

Mariette

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointing. We checked in on a Saturday after a long drive and there was such a nasty smell we were unable to nap. Something in the piping or air vents. That same night, a wedding party on the premises pumped out loud music until around 6am. So no sleep again. On the Sunday morning, the pool that was meant to open at 10am (and is advertised as such), was still locked up by checkout time at noon. So no pre-departure swim. And I'd like to note, this room was super expensive. Not recommended
Stayed 1 night in Aug 2023
Response from José María Valadés (Director). on Aug 26, 2023
Dear guest, we are sorry that your expectations have not been met. Any problem should have been communicated to us to try to help you.Best regards.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent only one night but service was more than helpful! The breakfast and pool were great. Neighbors were very loud. Wish the rooms had more sound proofing as I heard the tv next door until 2:30 and the snoring after that. But the hotel was terrific otherwise. A bit far from the main part of town and requires a car or taxi.
Stayed 1 night in Jul 2023
Response from José María Valadés (Director). on Jul 29, 2023
Thak you for your review. Best regards.

10/10 Excellent

Ernest D

Stayed 1 night in Jun 2023
Response from José María Valadés (Director). on Jul 4, 2023
Estimado cliente, muchísimas gracias por la magnífica calificación que nos ha otorgado. Quedamos a la espera de su próxima visita a Mérida. Atentamente,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from José María Valadés (Director). on Jun 24, 2023
Gracias por su valoración positiva del hotel. Saludos.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spanish trek
Very nice hotel on the edge of town Would definitely recommend
Stayed 1 night in Mar 2023
Response from José María Valadés (Direktor). on Mar 19, 2023
Thank you for your review. Best regards.

2/10 Terrible

Norman

Stayed 1 night in Sep 2022
Response from Atentamente, José María Valadés, director on Mar 19, 2023
Gracias por tomarse su tiempo en valorar el hote. Nos hubiera gustado saber que le ha llevado a darnos una valoración tan baja, para poder mejorar en el futuro. Gracias

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really pet friendly and they waived the extra charge
Stayed 1 night in Feb 2023
Response from José María Valadés (Director). on Feb 11, 2023
Thank you for your review. Best regards.

8/10 Good

ROLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located at the edge of the town. It was also on a highway which made it difficult to move between it and the town since uber is not available in the area.
Stayed 1 night in Dec 2022
Response from José María Valadés (Director). on Jan 7, 2023
Thank you for your review. Best regards.

8/10 Good

scott

Liked: Staff & service, room comfort
nice hotel - room had a funny smell
it was a nice hotel 2 km out of town, busier than expected for a monday night. room smelled like there was a sewer backup or something, was going to complain, but limited Spanish would have got little result.
Stayed 1 night in Oct 2022
Response from José María Valadés (Director). on Nov 5, 2022
Dear Joseph, first time I would like to thank you for the time dedicated to us, and I would also like to thank you for your comments, there are very useful to us for improve our services. I apologize if the accommodation wasn't live up to your expectations. Remember that at reception we have receptionists that speak diferent languages. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

8/10 Good

Yanick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except for the ac not blowing enough cold air
Stayed 1 night in Sep 2022
Response from José María Valadés (Director). on Oct 6, 2022
Dear customer, I would like to thank you for letting us know how your experience has been in our hotel, since from your comments we will be able to obtain new ideas that help us improve our services. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Great!
Comfy stay. Beds were great. Quiet and plenty of parking. They also have a beautiful pool and grounds which I didn’t get to enjoy.
Stayed 1 night in Feb 2022
Response from . on Feb 17, 2022
Dear client, thank you very much for the excellent rating you have given us, as well as for your comments about our services, facilities and staff. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Hotel é muito bom, perto da cidade e as instalacoes sao ótimas!
Stayed 1 night in Jul 2021
Response from Jose María Valadés (Director) on Jul 26, 2021
Prezado cliente, muito obrigado pela classificação que você nos deu, bem como por seus comentários sobre nossos serviços, instalações e equipe. Aguardamos a sua próxima visita a Mérida. Atenciosamente, José María Valadés (Diretor).

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and the staff are helpful.
Stayed 3 nights in Jul 2021
Response from Jose María Valadés (Director) on Jul 26, 2021
Muchas gracias por sus comentarios Esperamos volver a verles en proximas ocasiones

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spanish adventure
The breakfast was amazing. It a brilliant hotel Overall.
Stayed 1 night in May 2021
Response from Jose María Valadés (Director) on May 29, 2021
Thank you very much for your comment we hope to see you again in future occasions

8/10 Good

Traveler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent stay with clean room. The coffee at the hotel was excellent.
Stayed 1 night in Feb 2020
Response from d on Mar 3, 2020
Dear customer, thank you very much for the rating you have given us, as well as for your comments about our services, facilities and staff. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

essmaeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel.
We were traveling to Madrid from Portugal and this town was a good stop for us to help with the long drive. The hotel is located on the edge of the city. It was clean the front desk staff were friendly. We had a couple items had to be refrigerated but The small fridge in the room was not working property. Overall everything was good
Stayed 1 night in Oct 2019
Response from José María Valadés (Manager). on Oct 28, 2019
Dear parnet, I would like to thank you for your interest in letting us know how your stay at our hotel has turned out. We look forward to your next visit to Merida. Sincerely, José María Valadés (Manager).

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Great hotel
Stayed 1 night in Oct 2019
Response from José María Valadés (Director). on Oct 28, 2019
Dear Gregory, I would like to thank you for your interest in letting us know how your stay at our hotel has turned out. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel - well worth a visit
My wife and I stayed here for 1 night - on our way to Portugal (Oct 2019) We paid £62.50 for B & B. The room was big and the bathroom was very big. Ample parking. The staff were very friendly The buffet style breakfast was very good - didn't make evening meal At check out we had a little problem with the bar bill (previous night) but this was sorted without too much fuss The only negative I can mention is that the dividing walls between the rooms must be very thin as we could hear our Spanish neighbours quite clearly. Would def stay here again
Stayed 1 night in Oct 2019
Response from José María Valadés (Manager). on Oct 28, 2019
Dear Allan, I would like to thank you for your interest in letting us know how your stay at our hotel has turned out. We look forward to your next visit to Merida. Sincerely, José María Valadés (Manager).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from a on Oct 9, 2019
Estimada clienta, muchísimas gracias por la magnífica calificación que nos ha otorgado, así como por sus comentarios acerca de nuestros servicios, instalaciones y personal. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
From Mérida, MX to Mérida, Esp
Nice hotel, nice grounds. Staff could be a bit friendlier and the breakfast buffet, while tasty, was very disorganized. It’s easy to become spoiled with all the beautiful cities of Spain & Mérida suffers for that reason.
Stayed 1 night in Aug 2019
Response from José María Valadés (Director). on Aug 20, 2019
Dear customer, I would like to thank you for letting us know how your experience at our hotel has been. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and provided easy access to Merida town center. Good parking was available, which is not common in Merida. The only down side was the evening meal in the restaurant. They did not put a lot of effort into their pasta preparation.
Stayed 1 night in Jun 2019
Response from . on Jul 1, 2019
Dear customer, I would like to thank you for letting us know what your experience has been like in our hotel, since from your comments we can get new ideas that help us improve our services. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good
We stayed for a single night in Merida during a road trip through Spain. We were not excepting such a nice and comfortable hotel. Very pleasant surprise. Would stay here again.
Stayed 1 night in Jun 2019
Response from José María Valadés (Manager) on Jun 17, 2019
Dear Sandra, first time I would like to thank you for the excellent qualification that you've given us, and I would also like to thank you for your comments. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
The food in restaurant was terrible And it didn’t open until 8:30
Stayed 1 night in May 2019
Response from José María Valadés (Manager) on Jun 17, 2019
Dear John, first time I would like to thank you for the time dedicated to us, and I would also like to thank you for your comments, there are very useful to us for improve our services. I apologize if the accommodation wasn't live up to your expectations. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The service, food and the condition of the hotel were all excellent. It is located on the outskirts of town, so while it offers free parking, it was a bit of a hike to the Roman antiquities.
Stayed 2 nights in May 2019
Response from José María Valadés (Manager) on May 18, 2019
Dear Jim, first time I would like to thank you for the excellent qualification that you've given us, and I would also like to thank you for your comments, there are very useful to us for improve our services. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

8/10 Good

rebecca

Liked: Staff & service, property conditions & facilities, room comfort
Dishes at breakfast were not always clean. Poor lighting in room. At times WiFi was very slow, usually in evenings. WiFi fast early AM. Room plan good, amenities good. Restaurant decent. Parking excellent.
Stayed 2 nights in Apr 2019
Response from José María Valadés (director) on Apr 26, 2019
Dear Rebeca, first time I would like to thank you for the time dedicated to us, and I would also like to thank you for your comments, there are very useful to us for improve our services. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from d on Dec 14, 2018
Estimado cliente, me gustaría agradecerle su interés en darnos a conocer cómo ha resultado su estancia en nuestro hotel, . Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proffessional Friendly Rooms clean Quiet rooms Location
Stayed 1 night in Nov 2018
Response from José María Valadés (Director) on Nov 16, 2018
Dear Customer, first time I would like to thank you for the excellent qualification that you've given us, and I would also like to thank you for your comments. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jose Maria Valadés (director) on Oct 25, 2018
Estimado cliente, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

4/10 Poor

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel let down by silly issues
Stayed in May 2018. Room was too hot (28C) but A/C was not working. Reception advised that A/C was only available in summer! Pool was closed. Reception advised that the pool was only open in summer! Breakfast was good and fresh. Only issue was that the outside seating area was were the smokers went, not want I want when eating. If I had stayed the next night I would have got a new mattress, it was changeover dat when I left.
Response from . on May 12, 2018
Dear customer, I would like to thank you for letting us know how your experience has been in our hotel, since, from your comments we can get new ideas to help us improve our services. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Hotel was nice and comfortable. Impresive lobby, nice spacious bar. Staff was knowlegeable and helpful.
Response from . on Feb 23, 2018
Dear customer, thank you very much for the excellent evaluation you have done of our hotel based on features such as its tranquility and facilities. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

8/10 Good

Mopea, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just outside of town
Took us a while to find it, our GPS kept sending us round a housing development, but eventually we found it just on the outskirts of town. The hotel was clean and comfortable, wifi worked and they had a bar restaurant which unfortunately didn't open until 9pm, so we went off into town. The town of Merida is fascinating and although we were too late to see the main centre of Roman remains there was plenty to see within the town and also the Roman bridge. Definitely a place to stay more than one night.
Stayed 1 night in Dec 2017
Response from José María Valadés on Dec 20, 2017
Dear customer, thank you very much for the excellent evaluation you have done of our hotel based on features such as our services and facilities. We look forward to your next visit to Merida. Sincerely, José María Valadés (Director).

8/10 Good

Mark, Cádiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing stop over
Pleasant break on long journey
Stayed 1 night in Oct 2017
Thank you very much for your comment We hope to see you again in the near future. A greeting Jose María Valadés

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star rate
Very good hotel and experience
Stayed 1 night in Jul 2017
Dear Rachel, first time I would like to thank you for the excellent qualification that you've given us, and I would also like to thank you for your comments. We are waiting for your next visit. Sincerely, José María Valadés (Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Estimado cliente, muchas gracias por valoración que ha hecho de su estancia con nosotros. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).

10/10 Excellent

desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, nice/clean washroom hotel.
checked in without problems even late at night.
Thank you Mr Desmond for your kind words to our hotel. Best regards. Jose María Valades (director)

6/10 Okay

Joseph

Disliked: Room comfort
Good location for travelers from the south en route to Madrid. Apart from the uncomfortable bed and rather poor lighting in the room it was ok.
Response from General Manager on Nov 30, 2016
Dear Customer, We thank you for leaving your comments. We take note to continue improving on our customer services. We look forward to receiving you on future occasions. Best Regards. José María Valadés (Manager)

6/10 Okay

Fernando, Argentina

Liked: Staff & service
hotel to expend one or two nights (in transit)
Hotel was under renovation with noise and paint smell
Response from José María valadés (Manager) on Nov 7, 2016
Dear Guest, Thank you very much for your visit. Ewe hope to see you soon. Best regards. José María valadés (Manager)

10/10 Excellent

Antonio, Oregon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stop and rest one travel day
Needed a clean place with a good place and found this one at a good price. Hotel is still in finishing stage but it does not interfere with the quality of the room.
Response from José María valadés (Manager) on Nov 7, 2016
Dear Guest, Thank you very much for your visit. We hope to see you soon. Best regards: José María valadés (Manager)

8/10 Good

Susan, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida worth seeing
The hotel is outside the town and their car park is free, so we drove into town and found parking easy and cheap. It is probably a 20-30min walk. The hotel is obviously a popular wedding venue as everthing outside was being made ready. Our room was very nice with a big window opening onto a view over the pool to the garden. The rustle of palm trees and birdsong in the mornings was lovely. The bed was comfy and the bathroom good. The Roman sites in Merida are well worth seeing.
Response from General Manager on Nov 30, 2016
Dear Susan, We thank you for leaving your comments. They are of great help to us, to continue improving in our customer services. We look forward to seeing you next time. Best regards. José María Valadés (Manager)

8/10 Good

youngho, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly..
Good bu thard to communucate. No one speaks English.

6/10 Okay

edward, earth

Quick stop near highway.
Nice enough for a quick stop. I was passing through and needed to sleep. The bar food was ok.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful. We had the wrong date booked. They took our reservation anyway. We were provided good information about the town.

10/10 Excellent

john, Nettlestead

Liked: Cleanliness, property conditions & facilities, room comfort
A Roman Escape
One night stay for 4 was good value for money .Hotel was convenient for evening visit to the centre of Merida. Good breakfast for 5 euros.