Title: Cristalino Lagoon Front Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cristalino Lagoon Front Hotel Restaurant & SPA Adults-only hotel with 2 outdoor pools and a 24-hour front desk ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/768bbfa6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/628cf6f7-78dc-43ab-baac-0912e03f55b0-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![View from property](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/f2c3662a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/91f174b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/32c5d9e1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cristalino Lagoon Front Hotel Restaurant & SPA offers a peaceful lakeside getaway. Guests can relax in the garden, choose between two pools, or book a massage at the spa. WiFi is available throughout, and multilingual staff enhance the stay. VIP Access 9.8 Exceptional ## Popular amenities - - Bar - Breakfast available - Parking included - 24/7 front desk - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Deluxe King Size Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/9428a908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Partial Lagoon View 10.0 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Tempur-Pedic bed Premium bedding Separate bedroom Private bathroom Hair dryer Coffee/tea maker - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 1 King Bed ![Deluxe Double Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/400e0ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Partial Lagoon View 8.8 Excellent 3 reviews ### Highlights Air conditioning Smart TV Tempur-Pedic bed Premium bedding Separate bedroom Private bathroom Hair dryer Coffee/tea maker - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 2 Double Beds ![Deluxe King Size Front Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/82442b2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Front Lagoon View 9.8 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Tempur-Pedic bed Premium bedding Separate bedroom Private bathroom Hair dryer Coffee/tea maker - 484 sq ft - 1 bedroom - Lagoon view - Sleeps 2 - 1 King Bed ![Junior Suite Partial Lagoon View](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/w8633h5757x10y7-226910ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Partial Lagoon View ### Highlights Air conditioning Smart TV Tempur-Pedic bed Premium bedding Separate bedroom Private bathroom Hair dryer Coffee/tea maker - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65806%2C-88.40216&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HMICMC4l3-KWmVGGFjKWKOy4c4g=) 511 Costera, Bacalar, QROO, 77933 #### What's nearby - Cenote Cocalitos - 5 min drive - 2.2 km - Cenote Azul - 5 min drive - 2.9 km - Cenote Negro - 6 min drive - 2.2 km - Fort of San Felipe - 8 min drive - 3.2 km - Laguna Bacalar Ecological Park - 10 min drive - 4.0 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive #### Restaurants - ‪La Bendición Dios - ‬4 min drive - ‪Enamora - ‬5 min drive - ‪Albahaca - ‬20 min walk - ‪Blu Beach Club - ‬6 min drive - ‪Papitos - ‬5 min drive ## About this property ### Cristalino Lagoon Front Hotel Restaurant & SPA Upscale hotel near Lake Bacalar Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden, and a bar. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant. Other perks include: - 2 outdoor pools - Free self parking - Continental breakfast (surcharge), a nature reserve, and smoke-free premises - A 24-hour front desk, a paddleboard on site, and multilingual staff Room features All guestrooms at Cristalino Lagoon Front Hotel Restaurant & SPA have perks such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch Smart TVs with satellite channels - Coffee/tea makers and housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/477978e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 238 reviews CA $347 CA $424 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=66425545&PinnedHotelID=66425545&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/9c6db1ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 499 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-22&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/3198dc08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - 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Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=77862144&PinnedHotelID=77862144&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Bathroom](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/09ded73e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 266 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person - A bar/lounge - A restaurant - Couples/private dining - Private picnics ### Things to do - 2 outdoor pools - Kayaking - Paddleboard ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Multilingual staff - Proposal/romance packages ### Outdoors - Garden - In a nature reserve - On a lake - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - No elevator - Tile flooring in public areas - Tile flooring in room - Well-lit path to entrance ### More - 3 floors - 4 buildings - Built in 2023 - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Espresso maker - Minibar ### More - Air conditioning - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 16 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 10.00 to 50.00 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cristalino Lagoon Front Hotel Restaurant Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar ## Frequently asked questions ### Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool? > Yes, this property has 2 outdoor pools. ### Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Cristalino Lagoon Front Hotel Restaurant & SPA? > Self parking is free at this property. ### What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA? > Check-out is at noon. ### Where is Cristalino Lagoon Front Hotel Restaurant & SPA located? > Situated on the waterfront, this hotel is within 1 mi (2 km) of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Cristalino Lagoon Front Hotel Restaurant & SPA Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.6 Amenities ### 9.8 Staff & service ### 9.8 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 139 8 - Good 18 6 - Okay 2 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### dale May 7, 2024 Liked: Cleanliness, amenities, property conditions & facilities Would stay again! ##### dale Stayed 2 nights in May 2024 ### 10/10 Excellent #### Adriana Nov 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed. ##### Adriana Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Melvin Nov 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon ##### Melvin Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Verne Oct 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back ! ##### Verne Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Carlos Oct 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood. ##### Carlos Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Tommy Nov 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceotional Stay Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests. ##### Tommy Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Claude Feb 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further. ##### Claude Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Ana Luz Nov 3, 2025 Liked: Staff & service, amenities, property conditions & facilities Todo muy bin salvo precios para los consumos tanto en la habitación como en el restaurante ##### Ana Luz Stayed 4 nights in Oct 2025 ### 8/10 Good #### Ryan Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great except we xouldnt get anything or the floor in the room to dry even in the morning, tried the fan, a/c, left both doors open... also a/c doednt go below 23 degrees. ![Dock area towards hotel](https://a.travel-assets.com/ugc/hotel-reviews/15f3deea-6d36-4317-b4dd-83adc91263db-1761090069374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ryan Stayed 1 night in Oct 2025 ### 8/10 Good #### Juan Pablo Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all. ![](https://a.travel-assets.com/ugc/hotel-reviews/8e6c484d-9212-4d8a-b871-e242884fdaba-1761059067447.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d64c237-d2a9-4c83-8c60-4f6adddcbfb9-1761059069048.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Pablo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Margarita Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó que sea solo adultos ##### Margarita Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Norma Angélica Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal muy amable, cálida atención. Fácil acceso a la laguna, la estancia incluye algunas actividades acuáticas lo que lo hace muy conveniente. Hotel tranquilo al ser solo adultos. ##### Norma Angélica Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Pedro Mijail Cruz Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Aire acondicionado, habitación limpia, cortesías desde el primer minuto, propia planta de luz y un servicio excepcional por todos y cada uno de los colaboradores. ##### Pedro Mijail Cruz Stayed 8 nights in Sep 2025 ### 10/10 Excellent #### Isaac Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Isaac Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Jose Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place ##### Jose Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### DANIELA Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La ubicación es perfecta porque está al frente de la laguna en una zona donde es fácil nadar, además te dan paddleboards y kayak. El servicio es excelente porque crean un WhatsApp donde puedes escribirles 24 horas. La comida del restaurante es riquísima. Tienen que probar la hamburguesa smashed y el rissoto. Excelente atención de esperanza. Te llevan la comida y tragos al muelle. Todavía no tiene spa pero tendrá desde fines de octubre así que eso será un plus. Es relajante, no tiene discoteca ni bar con música pero creo que la vibra de Bacalar es así porque buscamos y no encontramos. Además te ayudan a contactar taxis y tours. No tienen tours propios pero nos ayudaron con todo. Volvería de todas maneras. ##### DANIELA Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Ivy Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views! Loved everything from the moment of arrival! ##### Ivy Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Héctor Eduardo Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities la ubicacion, excelente acceso a la laguna ##### Héctor Eduardo Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jesus Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New , amazing rooms clean and comfort . AC is amazing ##### Jesus Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Carina Aug 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at Cristalino Lagoon Front Hotel Restaurant & SPA was absolutely wonderful. The property is stunning, with breathtaking views of the lagoon that create a peaceful and relaxing atmosphere. Everything was spotless – the rooms, common areas, and pool were all kept immaculately clean, which really added to the comfort of our stay. The staff went above and beyond to make us feel welcome. From the warm check-in experience to the attentive service throughout our stay, every interaction was friendly, professional, and genuine. They were always available to answer questions or provide recommendations, and their hospitality made us feel truly cared for. We also loved the on-site restaurant. The food was fresh, beautifully presented, and offered a nice variety of dishes alittle overpriced but delicious food and nice presentation. It was a highlight of our stay to enjoy delicious meals while overlooking the lagoon. Overall, Cristalino Lagoon Front Hotel exceeded our expectations in every way. It’s the perfect mix of comfort, beauty, and outstanding service. We highly recommend this hotel and would definitely return! ![](https://a.travel-assets.com/ugc/hotel-reviews/f41d33e6-d0a0-41e3-80e0-4c4b021e85d1-1756087551767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3e09d28d-9605-45ea-b66d-f89eb1712be4-1756087554618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carina Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Agustin Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer. ![](https://a.travel-assets.com/ugc/hotel-reviews/a46d1fb3-2814-416b-99c0-24f47fa7eace-1756079012476.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/31d15eab-0d40-4ed7-9df6-39c52582282f-1756079013621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dcf79ddb-4d12-437e-ba50-97902b112bcd-1756079013494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/34dae4b0-8f48-4f28-b58c-0e9bed214725-1756079015679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Agustin Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Yemi Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible location and very well thought through design. ##### Yemi Stayed 1 night in Aug 2025 ### 2/10 Terrible #### jose salim Aug 11, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Tengan cuidado con este hotel. Terrible experiencia con el trato en este Hotel ya que con engaños nos robaron el dinero pagado por la estancia. Mi error, no haber leído la letra chiquita y llegue con un bebe de 1 año. Tenia reservadas dos habitaciones, en cuanto vieron al bebe, inició el mal trato, cortantes me dijeron que no aceptaban niños y que pidiera mi reembolso a Expedia, me retiraron el agua que me habían dado y me urgieron a irme. Tramite mi reembolso con Expedia y el hotel se negó a hacer la devolución de los 2,331.88 USD que pagué. No me regresaron un solo dólar, se robaron todo mi dinero. ##### jose salim Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Reyna Rebeca Aug 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### La Mejor estancia de nuestra experiencia en Bacala Nuestro 30 aniversario. Solo el piso de la ducha se vuelve resbaloso , sugiero poner una agarredera dentro de ducha para seguridad del huésped, sin importar edad. Todo lo demás maravilloso. ![Muelle , espacio privado para disfrutar de la belleza de la Laguna y sus aguas ](https://a.travel-assets.com/ugc/hotel-reviews/06bf7202-87c6-4d93-be58-6c2182623674-1754704909135.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![ excelente café, jugos . ](https://a.travel-assets.com/ugc/hotel-reviews/bf600f73-d2c4-4de6-8598-a9907a8f6869-1754704908818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Una de las 2 piscinas. ](https://a.travel-assets.com/ugc/hotel-reviews/8be04f12-1882-45b1-941f-672b51601186-1754704911481.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Vista desde el Restaurante ](https://a.travel-assets.com/ugc/hotel-reviews/a6d69442-aa94-444f-880f-44854aa5a2ef-1754704907323.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Reyna Rebeca Stayed 3 nights in Aug 2025 ### 8/10 Good #### Isaac Aug 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Vine con mi novia y nos gustó mucho la habitación; espaciosa y limpia, y el restaurante; platillos deliciosos y creativos, además de que el personal es muy amable. 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