Ratings based on 139 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Nice hotel with the greatest views to the old town
Posted May 16, 2018 on HotelsExcellent hotel away from the old town, but close enough, free parking.
by Ramon
Only if you are a driver that needs rest.
Posted Oct. 4, 2017 on HotelsThis hotel is a one night let's see Avila kind of Hotel. It is a shame they have not upgraded the hotel. The rooms are tired and old, the beds hard and a mile away from each other, the shower blah, blah,blah, the hall tired and old as well. Very nice service a one night hotel just as if you were driving a truck. The location is great you could see the Muralla of Avila and the 4 Postes.
by A verified traveller from London
Nice View of Town
Posted Aug. 28, 2017
Location: The Town its self was beautiful we walked on the walls fantastic views and the food was incredable
The hotel was pleasant and was only about 20 minutes walk from the entrance to the town
The room had a broken shower tray and the handle to shower kept falling off. The Air con didn't work which wouldn't have been a problem except there was wedding going on until 3 am so couldn't leave the window open either.
On booking check your options closely on Expedia I was sure I clicked on breakfast included However, when checking out the staff told me it wasn't and presented me with an extra bill not worth the price they charged.
Comment from Hotel Management
Sep. 2, 2017 by Carlos, Hotel Management
Good Morning.
I regret the inconvenience we had throughout your stay at the hotel.
we feel that you will not enjoy your stay in it, although, let us compensate you and we would be willing to offer you a free stay in order to compensate for these nonsensical sufferers during your stay.
by A verified traveller
Close to Avila
Posted Oct. 9, 2016 on HotelsWe have a larger family (5 kids) so we need to get 2 rooms sometimes. We requested adjoining rooms in advance (as the hotel advertised that they had them) but when we arrived we had 2 rooms that were 3 doors down from each other. The staff was friendly, however not over accommodating. We had a handicap room for one room, so it felt spacious. The standard rooms are quite small. They sold them as a triple room, but it was really a double room (2 single beds) with an extra rollaway placed at the foot of those beds. We had also requested a double bed and a single rather than 3 singles, but we were given 3 singles in both rooms. I really didn't ever see more than 2 other guests there, so I don't know why it was hard to accommodate our requests.
by A verified traveller
Great views of the walled city
Posted Oct. 5, 2016 on HotelsWifi was a bit ropy
Recommended
for Everyoneby A verified traveller from Spain
just passing through
Posted Apr. 7, 2016only an overnight stop on a long road trip, but the staff were very helpful and the facilities were first class. the hotel is close enough to the walled town to walk in for an evening meal. we will use it again. Oh and it has secure underground parking if you are a biker.
by A verified traveller
Great stay!
Posted Nov. 10, 2015 on HotelsThe concierge changed our assigned room for one with a view of the Avila fortress wall.
by Anthony from Preston
Posted Sep. 17, 2015 on Hotels
Restaurant didn't open till 9pm
Shower poured onto the floor in great puddles
by Penny from San Francisco
We Were Misled
Posted Jun. 18, 2014 on HotelsWhen I made the reservation, I asked if the hotel was within walking distance of the "Old Town" as I was traveling with two 83 year olds and was told it was within 1-2 blocks. The view of Caceres was amazing from the hotel but certainly not within walking distance at all. On top of that, the free wi-fi was not working and I was told "we didn't receive complaints from anyone else" as a resolution to the problem. TV didn't work either....place is dated and needs some freshening up.....
Recommended
for Everyoneby A verified traveller
Nice hotel and location
Posted Jun. 1, 2014
Pros: Location
The hotel is well located and if you have a city view room the walls of the city are very nice in the night
