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Reviews of Super 8 by Wyndham Austin University/Downtown Area

2 out of 5
Super 8 by Wyndham Austin University/Downtown Area
5526 North Interstate Highway 35, Austin, TX

Reviews

6.0
Rating 10 - Excellent. 183 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 166 out of 1001 reviews" "
Rating 2 - Terrible. 241 out of 1001 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alisa

Liked: Staff & service
Disliked: Cleanliness, amenities
You can tell they're trying to get the property updated. Too bad they can't help the area it's in.
Stayed 3 nights in Apr 2024

2/10 Terrible

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will start by saying staff was very friendly and accommodating. Our issues were addressed and resolved quickly, efficiently and professionally. But outside of that, there is nothing really good to say. The location is no where near the downtown/ university, and at best is an 8 minute walk to a bus stop or $25 Uber ride. Or is on a freeway, so unsafe to walk and very loud. We got 0 sleep. Our shower looked like it hadn't been cleaned since the hotel opened. Musty and moldy rooms. The free breakfast was a joke. I was shocked this is under the Super 8 umbrella. This is more like a long term stay motel, not a place for tourists. The hotel was kind enough to refund our stay and we moved on to the Holiday Inn Town lake and never looked back
Stayed 3 nights in Apr 2024
Response from SUPER 8 on Apr 19, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

6/10 Okay

luis

Travelled with family
Disliked: Cleanliness
Very noisy area the hotel is too close to the highway and hotel rooms are not properly insulated. Really bad to sleep.
Stayed 2 nights in Apr 2024
Response from Super 8 on Apr 16, 2024
Thank you for sharing your feedback

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Definitely a get what you paid for hotel. The only bad thing was the horrible smell of cigarette. Even though it was non-smoking. Smell improved a bit after turned the air on but it definitely lingered. Wouldnt recommended if you have any kind of breathing problems.
Stayed 4 nights in Apr 2024
Response from Super 8 on Apr 16, 2024
Thank you for sharing your feedback

4/10 Poor

Diane

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Tub had numerous chips and cracks, bathroom door needs sanding and painting. No door sweep under entry door; could put fingers through to outside. Outside area had chipped paint rusted stairs and rat traps all around. Area around it were seedy. Blow dryer didn’t work. Luggage rack rusted mirrors rusted around edges.
Stayed 1 night in Apr 2024
Response from Super 8 on Apr 15, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

6/10 Okay

mark

Travelled with group
Liked: Staff & service
Disliked: Amenities
Convenient location, I-35 frontage is noisy. My bed was nice and clean. Room had vinyl flooring. Room just looks very tired... The room had a phone that did not have a dial tone. The room had a working refrigerator. The furniture doors would not stay shut. The fiberglass tub showed its age. The room needed a coat of fresh paint.
Stayed 5 nights in Apr 2024
Response from Kishor on Apr 11, 2024
Thank you for the feedback sir. Hope to see you back in new and fresh room very soon.

4/10 Poor

Bryan

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Property staff was very accommodating. The property itself is very tired and worn.
Stayed 2 nights in Apr 2024
Response from Kishor on Apr 11, 2024
Thank you so much for the feedbacks sir.

2/10 Terrible

Eriko

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The neighbourhood was horrifying.
Stayed 2 nights in Apr 2024
Response from Kishor on Apr 8, 2024
Sorry to hear about the noisy neighbour.

8/10 Good

Esteban

Liked: Staff & service
Thank
Stayed 5 nights in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for your feedback and thank you for choosing to stay with super 8

4/10 Poor

Eduardo

Stayed 1 night in Mar 2024
Response from Super 8 on Apr 16, 2024
Thank you for sharing your feedback

2/10 Terrible

Stephanie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing like on the photos-the room smelled like smoke, when you shut the door you could still see daylight and the beds were not clean
Stayed 1 night in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to our venue from the hotel.
Stayed 1 night in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for staying with us, hope to see you again in the future.

4/10 Poor

dj

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best part was the 24-hour Mcdonald's across the street. The room was dirty, and I felt like I had to itch all over my body, and I did not want to risk taking a shower without any water shoes.
Stayed 1 night in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for staying with us, hope to see you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for what we needed a place to sleep after a night of partying and ihop close by was a great weekend
Stayed 2 nights in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for staying with us, hope to see you again in the future.

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend staying here. The rooms smelled like smoke and were in poor condition.
Stayed 1 night in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Mar 2024
Response from Super 8 on Apr 15, 2024
Thank you for your feedback

4/10 Poor

Sandeep

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They expect us not to use TV but provide it as a namesake which is unprofessional.
Stayed 2 nights in Feb 2024
Response from Super 8 on Feb 23, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband stayed there off and on the last 3 months and it was horrible the one thing good was the price. He came home with bites all over, come to find out there was bed bugs. And the mattress was from 2005 .. that is ridiculous! I’m asking for a refund ! We have pictures.
Stayed 5 nights in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall! Outstanding staff, very welcoming, friendly, helpful, positive atmosphere. Examples like the front desk manager Mikayla who went the extra mile to accomodate the type of room I desired (location, view etc), and who also is running all the time thoroughly ensuring that everything is the best for everyone. The same with Jennifer, front desk is extremely busy juggling between incoming customers and servicing existing guests. Ethish is also very welcoming, thorough in helping, very friendly and positive. Akhil shows high professionalism, friendliness and caring as well. Diana (also front desk manager) confirms the same same qualities of this great team. Security is very active day and night, adding extra comfort to the numerous security cameras and the quiet area. The continental hot breakfast is of good quality. Fresh coffee is available 24/7. The rooms are very clean, the housekeeping and cleaning teams are also very helpful and polite (to exemplify with Rocio). Windham management inspects this location regularly. I strongly recommend this place for a great value stay!
Stayed 1 night in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

6/10 Okay

Ismael

Travelled with partner
Disliked: Property conditions & facilities
Place was a bit shady
Stayed 2 nights in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 Good

Mary

Liked: Cleanliness, staff & service
I have to admit that I did not pay a lot to stay here, but the sidewalk and parking lot really needed to be repaved. It was very uneven and you had to watch where you were walking. There were some repairs needed in the room as well but were minor. The clerk upon check-in did not tell me when breakfast was. It ended at 9 which I find unusual for a weekend day. I heard the neighbors through the walls. They asked that we not put the cooler under 68 and the heater over 72. That was unusual. But for what I paid, it was sufficient.
Stayed 1 night in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for your feedback

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great and comfortable. The hotel felt safe because they have an onsite security officer. The staff are real accommodating and nice. Will definitely stay again.
Stayed 5 nights in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for your feedback

4/10 Poor

Jason

Stayed 1 night in Jan 2024
Response from Super 8 on Feb 23, 2024
Thank you for your feed back

6/10 Okay

Ruben

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Marcus

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Slimy shower
My shower was slimy when I stepped in 😬
Stayed 1 night in Dec 2023

6/10 Okay

Kelly

Travelled with family
Disliked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel was okay, pretty clean apart from some stains on sheets and smelled like cigarette smoke. Sink water was a bit stranger, it felt silky like if you had soap that wouldn’t come off.
Stayed 2 nights in Dec 2023

2/10 Terrible

Dominic

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes, could barely breathe. Very few towels. Dead bugs
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great value!
Stayed 5 nights in Nov 2023

8/10 Good

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Me parece que es antiguo y falta canales de TV en español
Stayed 1 night in Nov 2023

10/10 Excellent

Venkateswarlu

Stayed 1 night in Nov 2023

8/10 Good

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is good place for visiting UT.
Stayed 2 nights in Nov 2023

4/10 Poor

ANN

Disliked: Cleanliness, amenities
Roaches in the bathroom When I arrived they had overbooked the king rooms and gave me the queen room next to the ice machine, vending machines and elevators. They did reluctantly relocate me On my last morning I went to use the laundry room which was supposed to open at 8 but was still locked at 8:30. I went to the desk and they said they'd be "right up". Twenty minutes later I was still waiting so I gave up.
Stayed 3 nights in Nov 2023

4/10 Poor

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is literally falling apart. Photos of the place must be 20 plus years old as the rooms are not what they look like in photos. Bed & bedspreads paper thin, holes, dirty. Holes in walls. Gap under door that causes all noise carry in to an like your sleeping with the door open.
Stayed 4 nights in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No stores in walking distance
Stayed 2 nights in Nov 2023

2/10 Terrible

Karlie

Stayed 3 nights in Nov 2023

8/10 Good

Stan

Stayed 5 nights in Nov 2023

8/10 Good

Ariana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Im not sure how they managed to get the door.open this morning 11/7/2023 at around 930am but someone opened our door to the room. I did inform the front desk but u figured they would call me back but never did. She asked if it was the cleaning ladies but if check out is not til 11am why would they be cleaning and going into rooms at 930am. My husband did go outside right after but there was no cart around the cleaning ladies use. Safety and comfort is what everyone seeks when staying at a hotel.
Stayed 2 nights in Nov 2023

4/10 Poor

mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were no trash cans in the room, not enough towels, too many people up late at night
Stayed 2 nights in Nov 2023
Response from Super 8 on Nov 6, 2023
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

4/10 Poor

Anel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room they put us in smelled really bad and the bathroom had mold and what look like a bunch of paint maybe on the door and tub. No phone. Lights didn’t work. Truly felt like that was a room they shouldn’t rent out to anyone but they moved us to another room that was better. But still just like what you may expect from a rundown motel.
Stayed 1 night in Nov 2023
Response from Super 8 on Nov 6, 2023
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 Good

javier

Liked: Staff & service
Disliked: Cleanliness
Overall fair.
Stayed 5 nights in Oct 2023
Response from Super 8 on Nov 6, 2023
Thank you for your feedback

4/10 Poor

Martin

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Super8 on Oct 24, 2023
Thank you for your feedback

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but flat
Rooms were very clean
Stayed 1 night in Oct 2023
Response from Diana A. on Oct 24, 2023
Thank you for your feedback

10/10 Excellent

Ruben

Stayed 3 nights in Oct 2023
Response from Super 8 on Oct 24, 2023
Thank you for your feedback

6/10 Okay

Vishal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice enough. Rooms, property and surrounding area is what you pay for. If you are on a budget it’s okay. Overall not horrendous but definitely not better quality. Oh yes get ready for a cold shower literally.
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 24, 2023
Thank you for your feedback

2/10 Terrible

Macario

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 24, 2023
Thank you for your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here often!
The rooms fairly clean and a decent price.
Stayed 1 night in Sep 2023
Response from Super 8 on Oct 24, 2023
Thank you for your feedback

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with good price
Stayed 1 night in Oct 2023
Response from Super 8 on Oct 24, 2023
Thank you for your feedback