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Reviews of Residence Inn By Marriott Austin South

3 out of 5
Residence Inn By Marriott Austin South
4537 S Interstate Highway 35, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 220 reviews" "
Rating 8 - Good. 78 out of 220 reviews" "
Rating 6 - Okay. 28 out of 220 reviews" "
Rating 4 - Poor. 9 out of 220 reviews" "
Rating 2 - Terrible. 7 out of 220 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Yesenia, thank you for choosing to stay at the Residence Inn Austin South and taking the time to rate us. We're glad to see you had a fantastic stay with us. It is always a pleasure knowing our guests leave satisfied and we hope to welcome you back soon.

4/10 Poor

Gaurav

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms could have been in the better condition. As an e.g TV remotes were missing and the the one with remote was not able to connect to Internet, Heaters were very dirty and commode in one Bathroom was not working properly etc
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Gaurav, thank you for sharing the details of your recent stay. We regret to learn that the maintenance of the room and the amenities provided did not live up to your expectations. Rest assured, every feedback provided by our guests is taken into serious consideration and changes are initiated to improve. As for technical issues, our team members are always more than ready to assist with any problems that may come up during your stay. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Cyn

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Cyn, thanks for the top rating for Residence Inn Austin South on Expedia! We're thrilled that your experience at our hotel met your expectations. Please consider us for your future travels!

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating, they helped us set up transportation and even told us things to do in the area. Con - had one cockroach in our room and when we had breakfast, they didn’t have waffles!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Hello Katrina,Austin has a late summer Cricket season that impacts the entire community. What you experienced was a cricket and we are truly sorry that you had this experience. We have a comprehensive program to address this and we are very apologetic that you experienced this in your room. We would love to have you back in the near future and are grateful for your feedback.

4/10 Poor

Rachel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Doubled charge for a room
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 15, 2023
Rachel, we sincerely regret any misunderstanding that occurred during your booking experience. It's essential that all guest transactions are clear and transparent, and for any discrepancy on your bill, we apologize. Thank you for bringing this matter to our attention.

10/10 Excellent

Alex

Stayed 1 night in Jul 2023
Response from Customer Service on Aug 2, 2023
Thanks for the amazing rating, Alex!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn Austin South!

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
Hello Clara,Thank you for your recent stay with us at Residence Inn Austin South. We perceive your rating as a positive reflection of your experience, although you didn't include specific details in your feedback.Our main mission is to provide unmatchable hospitality in a welcoming environment, and it warms our hearts to know we achieved that during your stay. We hope that you were able to take advantage of the diverse amenities we offer, like our comfortable rooms, high-speed Wi-Fi, and the fitness center. We trust you had an enjoyable time exploring Austin and the surrounding area.Thank you once again for choosing Residence Inn Austin South. Your silent approval means the world to us, and we cannot wait to welcome you back in the near future for another delightful stay.

8/10 Good

Shavonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room with polite staff
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 22, 2023
Thank you for taking the time to leave this wonderful review, Shavonne!We're thrilled to know you enjoyed your stay at Residence Inn Austin South so much! We strive for excellence so we're pleased to hear you appreciated not only our clean and spacious rooms, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

8/10 Good

Serena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 7, 2023
Thanks for the 8/10 rating, Serena!We're thrilled you enjoyed your time at Residence Inn Austin South so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, pet friendly, and Close to eating places
Stayed 2 nights in Feb 2023
Response from Customer Service on Feb 7, 2023
Thank you for taking the time to leave this wonderful review, David!We're thrilled to know you enjoyed your stay at Residence Inn Austin South so much! We strive for excellence so we're pleased to hear you appreciated not only our great accommodations and pet-friendly policy, but also our prime location! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family
Response from Customer Service on Jan 6, 2023
Thank you for the wonderful rating, Omar!It's fantastic you enjoyed your time at Residence Inn Austin South so much! We look forward to hosting you again soon for another amazing experience!

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well... room was dirty! Dust on refrigerator, counter tops, iron was broken and not working. Had to call down for replacement and get it. Had to go down to have and request rooms to be cleaned. Cleaned 2 times whole time there at our demand to have room cleaned. Tenant in next room 101 I believe had dog that bark all day and night. Room smelled and out dated! Shower door wouldn't close.. water everywhere as door wouldn't stay close when taking a showers bathroom tiny. Rip off on prices and very very misleading. The worst stay I've ever stayed in my whole entire life traveling career place was horrible. The breakfast in the morning was great and the person who is working in cleaning the kitchen and serving the breakfast which was one lady was awesome. She was excellent. That was the only thing everything else was horrible and the worst experience I've ever encountered. I would love someone to call me back to talk about this in greater detail . very unhappy and very disappointed in this day. Please call me back 315.491.2147
Stayed 5 nights in Oct 2022

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service
It was as expected
Stayed 1 night in Oct 2022
Response from Customer Service on Oct 19, 2022
Thanks for the 4/5 rating, Monica!We're happy you had such a lovely stay at Residence Inn Austin South! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Sherin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BF was not readily available during the allotted time and ran out with out being replenished. Our bathtub had dirt in it and our door to the room didn't open with the key. Each time it took multiple tries.
Stayed 2 nights in Sep 2022
Response from Customer Service on Sep 7, 2022
Thank you for taking the time to share your review with us, Sherin.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

10/10 Excellent

Jenelle

Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 10, 2022
Thank you for the 10/10 rating, Jenelle! We're thrilled to see how much you enjoyed staying at Residence Inn Austin South. We look forward to hosting​ you again in the near future! Thank you again for sharing.

6/10 Okay

roxana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
The elevator is small and wasn’t working very well, it kept shacking pretty bad when reaching the 3 floor. The pool is super small, the doors in the two suites we stayed in were not locking properly and had to be pushed in or pulled with force to lock or open. Same with the locking mechanisms. Staff was great and the breakfast also. Just wished those things were fixed. There was some homeless activity outside at night but they had the security truck patrolling so that was good.
Stayed 2 nights in Jul 2022
Response from Customer Service on Jul 7, 2022
Thank you for the feedback, roxana. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.

10/10 Excellent

Joseph

Stayed 1 night in Jun 2022

6/10 Okay

fanny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I asked for room service in the morning after two days that the room has not been cleaned. and the operator said yes, definitely there will be room service for that day, 6/7. but when we went out for site seeing and back at 5:00PM, room is untouched, I had to go to front desk many times to get the towels myself. I put all garbage and dirty towel in hallway, and someone picked those up in 10 minutes. I called the Marriott headquarter to complaint, and the so called supervisor just asked me to check with front desk. Front desk just said sorry and asked to compensate with some snacks in the mini market. We didn't take any of the stuffs from the mini market. I am about to give up, but next morning I see a woman seems like a manager, her name is Andrea, and I complained to her for the situation. And she listened and compensated me with 25,000 points as a gesture. I also developed rashes after I came home to the Bay area. I was wondering if the bed sheets are not clean. I really don't have a pleasant experience of staying there. We went there for a wedding party, and there are 5 groups of us renting the rooms. two suites and others are single rooms, but they booked separately.
Stayed 5 nights in Jun 2022
Response from Customer Service on Jun 16, 2022
We appreciate the feedback, Fanny. We're happy you appreciated the service you received from Andrea. However, we're disappointed that your stay with us was less than ideal. We regret that our current services, cleanliness, and accommodations didn't meet your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Customer Service on Jun 14, 2022
Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn Austin South! We hope you plan on staying with us again soon! We're looking forward to your next visit!

10/10 Excellent

Rosalio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was at central location from downtown to surrounding nature sites.
Stayed 2 nights in May 2022
Response from Customer Service on Jun 11, 2022
Thank you for the fantastic review, Rosalio! We're delighted your time at Residence Inn Austin South was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Please come see us again soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, inside was great, only issue was the main parking lot was under renovation and was unusable.
Stayed 1 night in May 2022
Response from Customer Service on May 11, 2022
Thank you for the great review, Robin! We're happy you had a such pleasant experience with us here at Residence Inn Austin South! However, we regret that our parking options didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 5 nights. Everything was great! Staff were all super nice, friendly helpful. Free breakfast was great. Room was clean and spacious. Tons of room in the one bedroom suite!
Stayed 5 nights in Mar 2022
Response from Customer Service on Apr 19, 2022
Thank you for taking the time to leave this wonderful review, Jennifer! We're thrilled to know you enjoyed your stay at Residence Inn Austin South so much! We strive for excellence so we're pleased to hear you appreciated not only our team and cleanliness, but also our breakfast offerings and spacious rooms! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit!

10/10 Excellent

Dunia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, rooms, and breakfast with warm items and a really nice polite lady tending the little buffet. Very pleasant experience!!
Stayed 1 night in Feb 2022
Response from Customer Service on Mar 2, 2022
Thanks for the great review, Dunia! It's wonderful you enjoyed your stay at Residence Inn Austin South so much! We strive for excellence so we're thrilled you appreciated not only our friendly staff and comfortable rooms but also our breakfast! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay Friendly Staff
The staff was professional and friendly going above and beyond the customer experience! Always a friendly greeting throughout the hotel by all staff! Breakfast was wonderful with so many options available. Rooms clean, bed sheets fresh and bathrooms sanitary. Thank you for the wonderful stay...until next time...
Stayed 4 nights in Oct 2021
Response from Customer Service on Oct 28, 2021
Thanks for the wonderful review! We're thrilled you had such a fantastic stay at Residence Inn Austin South! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We truly appreciate your kind words about our team and our dining options. We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness is next to godliness
This place was perfect for my business trip to Austin. Very clean, well managed. Staff was friendly and helpful. Room was well appointed and very quiet.
Stayed 1 night in Oct 2021
Response from Customer Service on Oct 24, 2021
Thanks for sharing the excellent review with us, Alex! We're so glad that you had an exceptional experience at Residence Inn Austin South from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Thank you again for taking the time to leave your feedback!

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Oct 2021
Response from Customer Service on Oct 18, 2021
Thank you for the 4-star rating, Frederick! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn Austin South. Thank you again for sharing!

8/10 Good

debra e

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Customer Service on Aug 12, 2021
Thank you for the excellent rating, Jeri! We endeavor to go above and beyond to ensure our guests have a memorable experience at Residence Inn Austin South! We look forward to hosting you again soon. Have a fantastic day!

10/10 Excellent

Grady

Stayed 2 nights in Jun 2021
Response from Customer Service on Sep 17, 2021
Thanks for sharing this perfect rating, Grady! We're thrilled to hear you enjoyed your stay at Residence Inn Austin South! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit! Have a beautiful day!

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
?
Stayed 1 night in Jun 2021
Response from Customer Service on Jul 5, 2021
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Coley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
It was a wonderful stay. The hotel was clean, spacious, and great service. It was located perfectly for all our activities. Thanks!
Stayed 5 nights in Jun 2021
Response from Customer Service on Jun 17, 2021
Thank you for the outstanding review, Coley! We're delighted your experience at Residence Inn Austin South was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise our amazing and prime location lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2021
Response from Customer Service on Jun 12, 2021
Thank you for the 10/10 rating, Wesley! It's excellent you enjoyed your time at Residence Inn Austin Southso much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

4/10 Poor

GM, Austin

Travelled with partner
Liked: Cleanliness, staff & service
NO coffee maker...Wow, a Marriot hotel without a coffee maker...kitchen, microwave, dishwasher but coffee nope. Strong smell of fragrance. No matter where you are in building you can hear freeway. Door entry cards do work nicely. Very cold room upon first entry, but hot would be worse. Heard neighbor above. Spend a bit more and dont be disappointed
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room for price
Great room for a great price! Couldn’t have asked for a better experience
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from Kim G on Jul 23, 2020
Thank you for rating your recent stay at our Inn!

10/10 Excellent

Blakely, Austin

Travelled with group
Liked: Cleanliness
I liked the full kitchen and friendly interactions with everyone who worked there.
Stayed 1 night in Jun 2020
Response from Ceptember on Jun 22, 2020
We're happy to hear you enjoyed our property and the staff that make it special. It was nice to have you and your friends before your tubing adventure, I hope you all enjoyed yourselves!

6/10 Okay

Araka

Travelled with family
Liked: Cleanliness
would probably stay again
We arrived late and were told our two bedroom suite was unavailable even though we had paid for it. Apparently there were maintenance issues with the unit. The guy was nice but said he was told that at 3 when he got to work and I felt like if the hotel knew this they should have called me ASAP to let me know. I rented a suite because I have four children. They offered me two rooms down the hall from each other. So much for fun family night at hotel, we were split up. Besides that, it was pretty clean. The bed was not comfortable. They had decent muffins yogurt apples juice box and coffee for grab and go breakfast. The location was great.
Stayed 1 night in Jun 2020
Response from Ceptember on Jun 22, 2020
I'm sorry to hear about the mix up with the availability for a two bedroom suite on the evening of your arrival. I have shared this information with our engineering team so they can ensure rooms are quickly turned back over for guest use. I'm glad to hear that you otherwise enjoyed your stay and I wish you safe travels out there!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2020
Response from Ceptember on Jun 22, 2020
Thank you for taking the time to leave your review!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I loved the room but hated that corona virus ruin the availability to have a breakfast.
Stayed 3 nights in May 2020
Response from Ceptember on Jun 22, 2020
I'm glad to hear our spacious suites made your stay more comfortable. We are excited to get back to serving a normal hot breakfast as soon as possible in a manner that maintains the safety of our guests and associates. Hopefully we can welcome you back in the future when operations are a bit more normal!

8/10 Good

David

Travelled with family
Liked: Staff & service
Not great, nothing to avoid
Check-in was excellent, the gentleman there was welcoming, professional, informative. The mattresses in room 110 were not good quality, they felt like an air mattress, but there were no controls to increase or decrease the amount of air pressure in the mattress to allow comfort
Stayed 1 night in Mar 2020

6/10 Okay

James

Travelled with family
Not to Residence Inn standard.
I book Residence Inn when traveling with family, this time I was a little disappointed. The place is being neglected abd needs better maintanance. The room we got was located on the last, worst corner of the first floor property. Windows were facing straight into all AC units, the breakfast was poor and the AC very noise. We stayed one night after all. Thanks
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean for an older hotel. The breakfast was good. Great location
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Dec 2019
Response from Ceptember Evans on Jan 22, 2020
Thank you for staying with us! We're happy to hear that you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

FARID

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel was good but one bad turn off , the breakfast server wasn’t clean and didn’t keep up with food , also while serving he walked out with his gloves still on and smoked cigarette twice while we were eating breakfast, that happened twice during our stay there .
Stayed 2 nights in Dec 2019

10/10 Excellent

B, Austin

Travelled with family and small children
Liked: Cleanliness, amenities
Great room, large and had everything you need for a pleasant stay.
Stayed 1 night in Dec 2019

8/10 Good

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations / could use improvement
Room above us was very noisy and disturbing between midnight and 2 am both nights. Had to call the front desk twice. Front desk said if it persisted they would move us to another suite. I told her I wasn’t causing the problem and I wasn’t moving all 4 of us. Suite accommodations were great. Worked well for our situation. Ran out of breakfast and coffee both mornings.
Stayed 2 nights in Nov 2019