Note fondée sur 973 évaluations vérifiées
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 28 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2022 par Sandy, Gestion de l’hôtel
Thank you.
par un voyageur vérifié
Publié le 26 avr. 2024
The room smells terrible
par un voyageur vérifié de San Antonio
Publié le 22 avr. 2024
The place is old. The tub and bathroom very worn. Ants crawling in the ceiling and in the vents. No blackout curtains
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Juan Marroquin , Gestion de l’hôtel
Thank you for your feedback. Will share with ownership and address these issues
par un voyageur vérifié
Publié le 21 avr. 2024
Unfriendly staff response like robots no breakfast not clean bed most of have bed bug very itchy not a good experience will not use again
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Juan Marroquin , Gestion de l’hôtel
Thank you for your feedback, will share with our staff and work on improving.
par un voyageur vérifié
Publié le 21 avr. 2024
The rooms were heavily perfumed, the sink didn’t drain, the shower leaked, the carpets had visible crumbs, etc. The staff was nice. It just needs a serious facelift. It was giving Rose Motel
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Anna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. We are sorry about the unclean state of the room and bathroom; however, we are happy to read that the staff was nice. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better.Thank you again for sharing your experience. Have a great day.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
par un voyageur vérifié
Publié le 15 avr. 2024
My shower had chewing gum with hair in it. The ac barely kept the room cool I’m grateful it wasn’t super hot. The window faced the highway so it was super noisy. And they have safety lights which are nice for being outside in the dark but the curtains didn’t keep the light out so was hard for me to fall asleep.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Juan Marroquin , Gestion de l’hôtel
Please accept our apologies for issues you encountered during stay. Thank you for your feedback and will address these issues with our team.
par un voyageur vérifié
Publié le 14 avr. 2024
The check-in staff was friendly, no hate towards them, and our room was clean, but the biggest deal-breaker for me was the smell. The entire building, even our individual room, smelled like gym socks combined with some unidentifiable bodily fluid. Also, the cleaning staff use quote possibly the loudest vacuums known to man, and holler loudly at each other from across the halls. Will not be going back in the future.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Rebecca. The team at our Red Roof Inn PLUS+ Austin South was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the staff at check-in was friendly and the room was clean, it was displeasing to read that this was the impression left with you. You stated that the poor odor and the noise disturbances mentioned hindered your stay. As such, your comments may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your future stays.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 13 avr. 2024
Average property.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Thank you Suresh, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Austin South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur vérifié
Publié le 13 avr. 2024
Nice staff
Commentaires de Gestion de l’hôtel
14 avr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Austin South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur vérifié
Publié le 11 avr. 2024
I actually checked out early and opted to eat the cost of my prepaid room rather than stay one more night. The walls and furniture was extremely beat up. The door had to be body checked in order to open/close it, and was missing a screw on the latch. The smoke detector in the hallway was chirping low battery for multiple days. The walls were extremely thin, and I could hear multiple guests sleeping (not even snoring loudly, just breathing). There were nail clippings in the sink, and stains on the walls. I finally left for good when I spotted a police car scoping the place out from the parking lot. I would NOT recommend this hotel.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Juan Marroquin , Gestion de l’hôtel
Apologies for the issues you encountered during your stay. Thank you for sharing your feedback and will address with our team.
