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Reviews of Best Western Plus Austin Central

2.5 out of 5
Best Western Plus Austin Central
919 East Koenig Lane, North I-35 at Exit 238A, Austin, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 433 out of 1007 reviews" "
Rating 8 - Good. 303 out of 1007 reviews" "
Rating 6 - Okay. 143 out of 1007 reviews" "
Rating 4 - Poor. 67 out of 1007 reviews" "
Rating 2 - Terrible. 61 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eduardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The smell in the rooms are terrible
Stayed 3 nights in Apr 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Eva Marie

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It is a little tricky getting here from the highway. The floors were sticky when we got here.
Stayed 1 night in Apr 2024

10/10 Excellent

Viridiana Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place! staff super helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Natalie was great!
Stayed 2 nights in Apr 2024

6/10 Okay

Stefanie

Stayed 1 night in Apr 2024

10/10 Excellent

michele, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Cindy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I had booked a two queen bed and received a one queen bed. The heater did not work. Very limited on all towels.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Dear Cindy, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities
Always appreciate staying at this location. Staff so helpful and the property is so quiet and convenient.
Stayed 1 night in Apr 2024

2/10 Terrible

Sonya, San Antonio

Disliked: Staff & service, property conditions & facilities
This location was listed as 8 miles from the airport but was actually twice as far. We wouldn't have reserved here had the info been accurate. Our room had an overflowing toilet when we entered & there wasn't another room available. The staff was at first not wanting to cancel our reservation so that we could receive a credit. Rather than readily assist, Expedia rep thought I would accept no refund. I booked through the site, expecting the service Expedia promised.
Stayed 1 night in Apr 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ruben

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous
Stayed 1 night in Apr 2024

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The place is good
Stayed 1 night in Apr 2024

2/10 Terrible

Blake

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Pipes are old, you can smell that they are dirty, needs a plumbing update, I felt gross washing my face and showering. Floors weren’t clean and our key cards would go on and off on working. Staff was not very friendly and parking is limited. The lighting in the bathroom was dark and the bulb was clearly almost out. Wouldn’t recommend.
Stayed 1 night in Mar 2024
Response from AGM on Apr 3, 2024
Dear Blake,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for two (2) nights. This hotel was probably about ten (10) minutes away from Downtown Austin without any traffic, and it was just off of Interstate-35. It was a little bit difficult for me to find this hotel, and I did see what looked to be a homeless man near this hotel at the abandoned gasoline station. This hotel consisted of five (5) stories, and it had many rooms. Despite this hotel’s high number of guests, it was quiet and there was a large area for people to park. The breakfast was excellent, and I especially enjoyed the toasts, the potatoes, the eggs, and the waffles. I had no problems with the air conditioning, with the hot water, with the television, and with the friendliness of the staff, but the Internet reception was mediocre. I enjoyed the gym on the ground floor. I especially was happy with a free alcohol happy hour on most nights during the early evening hours. It was great to socialize with the other guests. I had room service each day during which I stayed at this hotel. I briefly went to the pool, and it was chilly.
Stayed 2 nights in Mar 2024

10/10 Excellent

alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! We thought happy hour was so neat! We were are target and Walgreens and several restaurants. Very convenient location. We will stay here again in the future!
Stayed 1 night in Mar 2024

10/10 Excellent

Ana, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was mid at best, basic breakfast, eggs, what seemed like uncooked potatoes, waffles, cold sausage, toast, cereal, bagels, yogurt. Check in was easy, the lady upfront was super sweet and kind. Our room was right next to the elevator so you’d hear people walking by here and there thru the night but nothing too bothersome. Views weren’t the best but didn’t really matter since we weren’t at the hotel most of our stay. Easy access to highway and many restaurants surrounding the area. The hotels next to use seemed a bit sketchy and parking didn’t feel secure as there weren’t that many post light outside nor any cameras for security. The doors on the sides of the hotel didn’t open so we had to go all the way to the front when we parked at the back of the hotel. Beds were ok, not the comfiest but we managed.
Stayed 1 night in Mar 2024

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, comfortable, and the staff are amazing! The only drawback is the noise level. The walls sound as if they are paper thin and I could hear people coughing and talking from a few rooms down in my room. If you are a light sleeper it is not a place where you will be able to sleep without being woken up. I consider myself a HEAVY sleeper and was woken up many times by noise such as laughing, yelling, televisions, and the housekeeping staff knocking on doors all day.
Stayed 1 night in Mar 2024

8/10 Good

Kristen, CORPUS CHRISTI

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

6/10 Okay

Melody

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Easy to get to, but a bit sketchy
Stayed 1 night in Mar 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Small room, broken lamp, clogged drain which got fixed.needs overall refurbishing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the property was clean !
Stayed 1 night in Mar 2024

2/10 Terrible

Myesha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 18, 2024
Dear Myesha,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Razel Junne, Cypress

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Location is easy to get to. Limited grassy area for dogs, when theu claim to be a pet friendly hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
The room looked clean but whenever we laid down we noticed the bed was wet. It was a strong smell. We noticed someone who was there prior to our arrival pee on the bed. The front desk lady didn't want to change the room, she just wanted to give us new sheets because they were full. The mattress was wet too. She called the manager who changed our room but she had the worst attitude(but according to front desk employee they were full). In the morning the manager on duty didn't care. He gave us corporate number but stated that all they were going to do was contact him anyway. Didn't care about it like if it was normal. The worst hotel experience. NEVER AGAIN.
Stayed 1 night in Mar 2024
Response from AGM on Mar 12, 2024
Johanna, I am saddened to hear that our conversation the morning of your departure was not to your liking. When you asked to come into my office I obliged and you explained the situation. You started off by stating that you did not want a free stay or anything other than to inform me of an issue you experienced. After you had finished your explanation you were the one who asked for corporates number and I once again obliged. I simply informed you that contacting customer service would end with them reaching out to me and that I would explain to them our conversation and the steps we would take to ensure issues like these do not arise again. I assure you this is not a regular occurance in our hotel and I did what seemed to be the best solution for you, which was to listen and offer my apologies. We wish you all the best Johanna!

6/10 Okay

Heidi

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of our beds had dirty sheets, pet hair visible and a foul smell on them. We requested new sheets at the front desk and these sheets resulted to have pee stains and a pee smell. Although staff were friendly and accommodating, I would not stay here again. The hotel is in need of major upgrades. The breakfast was subpar and very limited.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

The staff was most gracious. The room was very clean, well appointed.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Front desk staff was efficient and friendly. Room was generally clean but the bathroom floor was gross. It still had hair on it.
Stayed 1 night in Mar 2024

8/10 Good

Ignacio

Business traveller
Parking and entrances
Stayed 3 nights in Feb 2024

4/10 Poor

Gina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Walls are paper thin you can hear whoever is next door. There's was also a very loud noise in the wall that was continuous, sounded like a water heater. Wouldn't stay here again.
Stayed 1 night in Feb 2024
Response from AGM on Feb 29, 2024
Gina,Thank you for leaving a review about your recent stay at our property. I am sorry to hear that you had an issue with outside noise coming into your room. Our walls are 100% solid concrete and our water heaters are located on 1st floor which was far away from your room on 3rd floor. We have since checked the room and the constant noise you heard coming from the wall was the A/C units located in the rooms. Each room has individual central air units and they do create a slight noise when they are in use. Once again, I apologise for any inconveniences you may have had during your stay and really hope you give us another chance in the future. Daniel Cordova

2/10 Terrible

Salinda

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AGM on Feb 27, 2024
Dear Salinda,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Daniel CordovaAssistant General ManagerBest Western Plus Austin Central

10/10 Excellent

SAM

Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kevin L.

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 3 nights in Feb 2024

10/10 Excellent

Gayle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good location for Seton Hospital
Stayed 1 night in Feb 2024

8/10 Good

Fount

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction workers staying at this hotel were always in common areas sitting around cursing
Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small for 4 people but had everything we needed! Complementary breakfast was good! Enjoyed our stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, Dillon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person Natalie was very friendly and professional. She made us feel welcomed.
Stayed 1 night in Feb 2024

10/10 Excellent

Shakara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Water pressure, hot and cold issues.. out dated bathrooms.
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan Babiloni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at convenient location for a fair price.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Osvaldo

Liked: Staff & service, amenities, property conditions & facilities
Decent room. Cleanliness needing work but I really just wanted to sleep at that point. Otherwise, very quiet.
Stayed 1 night in Feb 2024

6/10 Okay

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially the room did not have the air conditioning working and the heating was on, feeling like a sauna. But the staff was nice enough to change the room immediately to address it. Minus those drinking and laughing loudly next door, it was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grass has be cut,..other then that everything was fine.
Stayed 1 night in Feb 2024