Staff is superb! Our rooms were updated and nice to look at, and I'm a super picky, snobby traveler. The only complaints I have are that our tub was grimey-- the faucets were shining clean, but there was soap gunk and grey smudges all over. There were also too few accomodations in the room-- tiny amount of coffee/sugar/paper cups, one extra roll of TP, and only minimal towels for a suite room that technically sleeps four (we were five), and room service only every other day, there was not enough generosity towards the comfort items. Otherwise, very safe, secure, and mostly very clean (other than tub).