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Reviews of Holiday Inn Express & Suites Georgetown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Georgetown, an IHG Hotel
431 N Interstate 35, Georgetown, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 487 out of 857 reviews" "
Rating 8 - Good. 245 out of 857 reviews" "
Rating 6 - Okay. 69 out of 857 reviews" "
Rating 4 - Poor. 30 out of 857 reviews" "
Rating 2 - Terrible. 26 out of 857 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to major highway
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
freeway noise
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff. Clean and spacious room.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean comfortable rooms. Pool and hot tub nice to have indoors. In room water not hot enough for good bath. Ok for a shower.
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Fred

Stayed 2 nights in Dec 2023
Response from Bob on Dec 16, 2023
Our apology for inconvenience to you.

2/10 Terrible

Jeff

Stayed 1 night in Dec 2023

4/10 Poor

Randall

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Facility just looked worn down and dirty. All the furniture in our room was scratched up, and the door was not sealed properly, and there was noise and lite that came through it all night. I won’t stay there again.
Stayed 1 night in Nov 2023
Response from Bob on Nov 28, 2023
HiThank you for your time to review us on our business partner Expedia. Our apology that your stay was not as per your expectation. We appreciate your business.

10/10 Excellent

Bruce

Stayed 1 night in Nov 2023
Response from Bob on Dec 16, 2023
HIThank you for your rating us on Expedia. We are happy that you liked our Hotel. Team Holidayinn Express appreciate your stay and business.

10/10 Excellent

Bryan

Stayed 1 night in Nov 2023
Response from Bob on Nov 28, 2023
HiThank you for your time to review us on our business partner Expedia. We are happy that you liked our hotel and gave us full rating. Our Holiday inn express team would like to see you again. We appreciate your business.

4/10 Poor

Marvie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Bob on Nov 6, 2023
Hi Thank you for taking out your time and review us on Expedia. Fell free to share any inconvenience you had that make us aware of same and we can do corrective action. We appreciate your business and our team would like to see you again.

10/10 Excellent

Malachi

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 hotel. Clean, quiet, and friendly.
Stayed 1 night in Oct 2023
Response from Bob on Nov 6, 2023
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel. We appreciate your business We appreciate your business and our team would like to see you again.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff!
Stayed 1 night in Oct 2023
Response from Bob on Nov 6, 2023
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel and service of our staff. We appreciate your business We appreciate your business and our team would like to see you again.

6/10 Okay

Karen

Travelled with family
Nothing unique. A bedside lamp is all the lighting available. Couldn’t see to make coffee without cellphone light. 2nd night staff found another lamp for the table with coffee maker. Breakfast staff couldn’t or wouldn’t speak English. That should not happen! Didn’t bring out bacon when pan was empty, same with rolls.
Stayed 2 nights in Oct 2023
Response from Bob on Nov 6, 2023
HiThank you for taking out your tine and review us on Expedia. our apology for some thing did not came as your expectation. We are working on same and sure in your next stay with us you will see changes. We appreciate your business and our team would like to see you again.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.Unfortunately the hot was broken.Overall,a great stay.
Stayed 4 nights in Oct 2023
Response from Bob on Nov 6, 2023
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel. We are working on our hot and should be back soon. We appreciate your business We appreciate your business and our team would like to see you again.

2/10 Terrible

Alan

Two of the three exercise machines did not work. The exercise room was warm. The machine that worked was old and noisy.
Stayed 1 night in Oct 2023
Response from Bob on Nov 6, 2023
HiThank you for taking out your time and review us on Expedia. We are sorry that exercise machine did not worked. We are in process of correcting same. We appreciate your business and our team would like to see you again.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Matthew L. on Oct 16, 2023
Yay!!! So glad you had an amazing experience with us. We hope to have you back soon.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and we enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Matthew L. on Oct 16, 2023
Thank you so much for you review.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall services provided
Stayed 1 night in Oct 2023
Response from Matthew L. on Oct 16, 2023
Thank you so much for taking the time to leave a review. I am glad you enjoyed your stay.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Bob on Nov 6, 2023
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel. We appreciate your business We appreciate your business and our team would like to see you again.

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such as a great experience
Stayed 2 nights in Oct 2023
Response from Matthew L on Oct 9, 2023
Thank you for your feedback. We are so pleased that you enjoyed your stay with us.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, few distractions.
Stayed 1 night in Oct 2023
Response from Matthew L. on Oct 9, 2023
We appreciate your feedback. Our staff works hard to ensure every guest enjoys their stay. We hope to see you again soon.

10/10 Excellent

Oleg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is amazing whirlpool
Stayed 1 night in Sep 2023
Response from Matthew L. on Oct 9, 2023
Thank you. Our indoor pool and whirlpool is appealing for many guests, especially during the cooler months.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Sep 2023
Response from Matthew L. on Sep 29, 2023
Thank you so much kind review. We look forward to many more stays with us.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the threatening sign on front desk about charging $50 if you didn't bring back the luggage cart within 30 min!!! It was the first thing you saw when you walked in the front door!!!! Not very welcoming!
Stayed 2 nights in Sep 2023
Response from Matthew L. on Sep 21, 2023
Thank you for your feedback. We hope that your overall experience was fantastic and we can welcome you back soon.

6/10 Okay

Anthony

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Dirty and hot
Hot tub was broken, AC was broken, room was never clean, and chair in our room had blood on it. Front desk said tough luck. Never expected this.
Stayed 2 nights in Sep 2023
Response from Matthew L. on Sep 11, 2023
Thank you for you Review Mr. Anthony. My team and I will keep this in mind and hope that we can bring a more enjoyable time to future guest and hope that you will give us another chance.

6/10 Okay

Terri

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Matthew L. on Sep 3, 2023
Thank you for your review Terri. We hope that your next stay with us is more enjoyable.

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here
Had a loud AC unit … they offered an upgrade and were wonderful friendly staff! I’ll would absolutely stay there again!!!!
Stayed 2 nights in Aug 2023
Response from Matthew L. on Aug 26, 2023
Brandy, thank you for the amazing review. it was truly a pleasure having you stay with us! Your bright smile was contagious! We can’t wait to see you again.

8/10 Good

Karen

Stayed 1 night in Aug 2023
Response from Matthew L. on Sep 14, 2023
Thank you for your review Karen. We look forward to your next stay with us.

8/10 Good

Edward

Stayed 1 night in Jul 2023
Response from Matthew L. on Aug 24, 2023
Thank you for your recent review. It truly was a pleasure having you in house with us. We look forward to your next stay.

8/10 Good

LeighAnn LaFour

Stayed 1 night in Jul 2023
Response from Matthew L. on Aug 24, 2023
Thank you so much for your kind review! We look forward to seeing you again soon.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
On busy road but fine
Stayed 1 night in Jun 2023
Response from Bethany R on Jul 5, 2023
Thank you for your kind review!

10/10 Excellent

Karen

Stayed 3 nights in Jun 2023
Response from Matthew Lee on Aug 24, 2023
Thank you for sharing your feedback with us! We all work hard to make sure every guest has a great stay. We hope to see you soon.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgetown Experience
The rooms were clean and well maintained.
Stayed 1 night in Jun 2023
Response from Bethany R on Jun 26, 2023
Thank you!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Jun 2023
Response from Bethany R on Jun 26, 2023
Thank you for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and staff very friendly
Stayed 1 night in Jun 2023
Response from Bethany R on Jun 24, 2023
Thank you!

10/10 Excellent

Amber

Stayed 2 nights in Jun 2023
Response from Bethany R on Jun 19, 2023
Thank you for your high rating of our hotel. We hope to see you again soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff...
Stayed 2 nights in May 2023
Response from Bethany R on Jun 3, 2023
Thank you Richard!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We booked a room with a King bed for my husband and I, and a full size pullout catch bed for our daughter. The pull out mattress was super thin and springing, you would feel the springs coming through. We ended up putting our daughter on the couch cushions to make it more comfortable. Rather disappointing.
Stayed 1 night in May 2023
Response from Bethany R on Jun 3, 2023
Thank you for providing feedback about your recent stay. We are sorry to hear that we did not meet your expectations. We are always making improvements and will be soon starting renovations. We hope you give us another chance in the future.

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Bethany R on May 29, 2023
Thank you for rating us so highly. We hope to see you again oon!

10/10 Excellent

George, Owings Mills

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay and staff was very accommodating. Most comfortable beds too!
Stayed 2 nights in May 2023
Response from Bethany R on Jun 3, 2023
Thank you for sharing your feedback with us! We all work hard to make sure every guest has a great stay. We hope to see you soon.

10/10 Excellent

Linda

Stayed 3 nights in May 2023
Response from Bob on Jun 16, 2023
Hi,Thank you for review us on Expedia. We appreciate your business. Team Holidayinn Express Georgetown would be happy to see you again.

2/10 Terrible

JEFFREY

Stayed 2 nights in May 2023
Response from Bethany R on May 25, 2023
We are sad to hear that you did not enjoy your recent stay with us. We hope to have another opportunity to leave a better impression.

8/10 Good

Diane

Stayed 1 night in May 2023
Response from Bob on May 14, 2023
Hi Thank you for rating us on Expedia. We appreciate your feed back. Please come and see us again.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, comfortable bed and excellent breakfast. Wonderful staff.
Stayed 2 nights in May 2023
Response from Bethany R on May 9, 2023
Thank you for sharing your experiences with us here. We are happy to hear that you enjoyed your time with us and hope to see you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt come to rent the property. Rented a room for the night. It was clean and up to My expectations. Thank you.
Stayed 1 night in May 2023
Response from Bob on Nov 28, 2023
HiThank you for your time to review us on our business partner Expedia. We are happy that our rooms ere as per your expectation. Our Holiday inn express team would like to see you again. We appreciate your business.