Property amenity

Reviews of Candlewood Suites Austin N - Cedar Park, an IHG Hotel

2.5 out of 5
Candlewood Suites Austin N - Cedar Park, an IHG Hotel
1100 Cottonwood Creek Trail, Cedar Park, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 222 out of 407 reviews" "
Rating 8 - Good. 116 out of 407 reviews" "
Rating 6 - Okay. 34 out of 407 reviews" "
Rating 4 - Poor. 18 out of 407 reviews" "
Rating 2 - Terrible. 17 out of 407 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very helpful and the room was very clean
Stayed 2 nights in Apr 2024
Response from Ricky R. on Apr 22, 2024
Logan,Thank you for taking the time to review us. We look forward to seeing you again soon!

8/10 Good

Mark, Clifton

Nice folks.
Stayed 1 night in Apr 2024
Response from Ricky R. on Apr 22, 2024
Hi Mark,Thank you so much for your review. We are glad to see you enjoyed your stay. We look forward to seeing you again. Take care!

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our purpose of getting to birding location NW of Austin
Stayed 2 nights in Apr 2024
Response from Ricky R. on Apr 16, 2024
Forrest,Thank you so much for reviewing us. We look forward to seeing you again soon!

10/10 Excellent

Barney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Ricky R. on Apr 12, 2024
Barney,Thank you so much for taking the time to review us. I am glad to see you were able to take advantage of the great food options in our area. Take care and safe travels!

10/10 Excellent

Alan, Winter Garden

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024
Response from Ricky R. on Apr 12, 2024
Alan,Thanks so much for reviewing our hotel. Take care and safe travels.

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ricky R. on Apr 8, 2024
Hi Lacey,Thank you so much for your 5 Star review of our hotel. I am glad to hear you enjoyed your stay. Take care and safe travels.

6/10 Okay

Michelle

Liked: Staff & service
This hotel was alright for a one night stay to see some family. It definitely seems older and the room was not exactly the cleanest. Lots of small wall and floor stains. When I was wahsing my face I found a small roach in a hand towel. Not fun but we are in Texas. Not the worst place to stay but not the best.
Stayed 1 night in Mar 2024
Response from Ricky R. on Apr 8, 2024
Michelle,I am sorry to hear you did not enjoy your stay with us. Please reach out to me if there is anything I can assist with. Have a great day!

10/10 Excellent

Perry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful accommodations.
Stayed 3 nights in Mar 2024
Response from Ricky R. on Apr 8, 2024
Perry,Thank you so much for your review! We look forward to seeing you again soon, take care!

2/10 Terrible

jessica

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated facility. I continued to find wads of black hair in my first room. The water never got hot and was told to let it run for a few minutes before getting in. The elevator looked like it had never been cleaned. There was a sock by the trash can that was not picked up for a week. No one ever came into my room to clean and I was there for two weeks. The only employee that I could give a 5 star rating was the girl who worked last Thursday night. She was amazing and very kind. Will not be staying again.
Stayed 13 nights in Mar 2024
Response from Ricky R. on Apr 8, 2024
Hello Jessica,I am sorry to hear that you did not enjoy your stay with us. Our property is going thru a renovation at the end of the year. I hope next time you are in the area you will give us another chance.

6/10 Okay

Craig

Travelled with family
Disliked: Staff & service, amenities
This property is an extended stay property, that was not advertised as an extended stay on Expedia or the property website. There was no breakfast available, and we stayed three nights and had absolutely no room service whatsoever! Even though the property is advertised as a non-smoking facility, the interior of the building reeked of smoke! I would not stay at this facility again!
Stayed 3 nights in Mar 2024
Response from Ricky Rohde on Mar 12, 2024
Hi Craig,Iam so sorry to hear you did not enjoy your stay with us. We as a brand so not offer complimentary breakfast. We do have the Candlewood Cupboard that is open 24 hours that offers items for purchase to cook in your own guest room. Our hotel is geared more for guests cooking in the own rooms since we have full kitchens. We hope next time you are in the area you give us another try.

10/10 Excellent

Kelli, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Ricky Rohde on Mar 5, 2024
Hi Kelli,Thank you so much for your review. We look forward to seeing you again soon! Take care and have a great day!

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Bed was comfortable but windows need better curtains. Lights shined through and made it difficult to sleep.
Stayed 1 night in Mar 2024
Response from Ricky Rohde on Mar 4, 2024
Hi Jeffrey.I am so sorry to hear you did not enjoy your stay with us. Our property is going thru a renovation in the next few months. We hope to see you again soon. Have a great day!

6/10 Okay

ANGELA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast, room musty, dusty , bathroom was not to my standards , vents very dusty & dirty ,
Stayed 3 nights in Feb 2024
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
Thank you for sharing your feedback. We're sorry to hear about your experience, and we genuinely apologize for falling short of your expectations. We take your concerns seriously and are addressing them promptly to enhance our guests' experience. We appreciate your insights and hope to have the opportunity to better serve you in the future.

4/10 Poor

maricruz

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, we were welcomed by pests throughout the room [roaches of different sizes] and had one walking around the floor as we were headed out. Could not stay another night here and went somewhere else. Please keep your rooms clean and free of pests, to charge $80 a night is not worth the investment for those allergic to roaches. We told the front desk and responded with 'it tends to happen from time to time, sorry' excuse me? That isn't okay.
Stayed 1 night in Feb 2024
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
We are sincerely sorry for the inconvenience you experienced during your recent stay at Candlewood Suites Cedar Park. Your feedback regarding the pests in your room is disheartening, and we want to assure you that we are taking immediate steps to address and resolve this issue. The response you received at the front desk does not reflect our commitment to guest satisfaction, and we are conducting additional training to ensure a more empathetic and responsive approach in the future.We appreciate your candor and the opportunity to improve. Your comfort is our top priority, and we are working diligently to ensure this type of situation does not happen again.Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.

8/10 Good

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing !
Stayed 4 nights in Dec 2023
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to the HEB center, safe area, helpful staff, clean hotel. Was a 10/10 for me!
Stayed 1 night in Dec 2023
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our great location, safe surroundings, helpful staff, and clean accommodations. We appreciate your business and look forward to welcoming you back for another 10/10 experience!

4/10 Poor

Candice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people at the desk are very nice. The outside and lobby are nice. No breakfast and the coffee area isn’t inviting. The property hallways rooms and bathrooms are very dirty. The pet area is weeds (cut) and rundown. No poop bags in the station. There was a nicer grass area on the other side of the property. The walls were really dirty in the halls and the rooms. The bathroom floor was absolutely fiflthy. There was a roach infestation as well. The roll in bed was complimentary that they usually charge for. It was very small and thin. Not great but better than sharing a full size bed. The property smelled bad. The people were really nice though but I won’t stay here again.
Stayed 2 nights in Dec 2023
Response from Danna Davis Executive Vice of Sales on Feb 26, 2024
Thank you for sharing your feedback. We appreciate your compliments about our staff and lobby. We apologize for the shortcomings you experienced, and your observations are invaluable for our ongoing improvements. Please be assured that we are addressing the cleanliness issues promptly. We regret that we fell short of your expectations and hope you might reconsider giving us another chance in the future.

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Melissa on Jan 2, 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay with us and hope you will come back to see us soon.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best hotel but I will recommend it
It's a descent hotel to stay in but not a 5 stars that's for sure I will recommended it
Stayed 2 nights in Dec 2023
Response from Melissa on Jan 2, 2024
Thank you for the review. We work hard to make sure our guests enjoy their stay. Candlewood Suites is a hotel set up to make you feel like you are at your home away from home. We hope you will come back to see us again.

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Melissa on Jan 2, 2024
Thank you for taking the time to leave us a review. We apologize for any inconvenience that you may have had during your stay. We want all of our guests to feel like they had a 10 out of 10 experience.

4/10 Poor

Deborah L

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed, will not stay there again.
At arrival, lobby was very nicely and the man that greeted us was very nice and friendly. The room however is very dated, bathroom tub peaked and looked dirty. No hair dryer provided. Kitchen did not have coffee supplies so I had to go down to snack area. Coffee maker in room still had an old coffee pod still in it. When I moved the coffee maker a bug ran out from under.
Stayed 1 night in Dec 2023
Response from Melissa on Dec 20, 2023
Thank you for taking the time to leave us a review. We apologize for the inconvenience during your stay. Please know that we have passed these concerns on to our maintenance and housekeeping departments so that this does not happen again. We are going to be undergoing a facelift this next year so we hope you will give us another chance to wow you.

2/10 Terrible

Martha

Disliked: Cleanliness, property conditions & facilities
Hotel was extremely dirty, bathroom and bedroom.
Stayed 2 nights in Nov 2023
Response from Melissa on Nov 28, 2023
We appreciate you investing your time in sharing your review. We apologize for any inconvenience you may have encountered during your stay. Our commitment is to provide the best possible experience for our guests, and we are currently undergoing renovations to enhance our hotel. We sincerely hope you will consider returning, giving us another opportunity to exceed your expectations.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Melissa on Nov 28, 2023
Thank you for dedicating time to share your review with us. We trust your stay was enjoyable. Our hotel is dedicated to ensuring every guest feels at home away from home. We look forward to welcoming you back for another stay soon.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa on Nov 28, 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

8/10 Good

Devin

Stayed 1 night in Nov 2023
Response from Melissa on Nov 28, 2023
We sincerely appreciate you dedicating time to share your review with us. We trust your stay was delightful. Our hotel is committed to creating an atmosphere where every guest experiences a home-away-from-home sensation. We look forward to welcoming you back for another stay in the near future.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and smooth. The room was clean and comfortable. I liked having a kitchenette in the room, which would be especially great for longer stays. There is shopping and restaurants nearby which is very convenient.
Stayed 2 nights in Oct 2023
Response from Melissa on Nov 28, 2023
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that your check-in was quick and smooth, and that you found your room clean and comfortable. We're pleased that the inclusion of a kitchenette met your expectations, especially for the convenience of longer stays. It's great to know you found our location near shopping and restaurants convenient.We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay.

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melissa on Nov 28, 2023
Thank you for dedicating time to share your review with us. We trust your stay was enjoyable. Our hotel is dedicated to ensuring every guest feels at home away from home. We look forward to welcoming you back for another stay soon

6/10 Okay

michael

Travelled with family
Liked: Cleanliness
The checkin process was slow. The room was clean and the bed comfortable, but the property needed updating badly.
Stayed 1 night in Oct 2023
Response from Melissa on Nov 28, 2023
Thank you for taking the time to provide your feedback. We appreciate your positive comments about the cleanliness of the room and the comfort of the bed. We sincerely apologize for any inconvenience you experienced during the check-in process; we will address this matter with our team to improve our efficiency.We also appreciate your feedback regarding the need for updates. We continuously strive to enhance our property, and your input is invaluable to us. Rest assured, we will use your comments to guide our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience

4/10 Poor

Jamal

Stayed 1 night in Oct 2023
Response from Melissa on Nov 28, 2023
Thank you for taking the time to provide your feedback. We appreciate your positive comments about the cleanliness of the room and the comfort of the bed. We sincerely apologize for any inconvenience you experienced during the check-in process; we will address this matter with our team to improve our efficiency.We also appreciate your feedback regarding the need for updates. We continuously strive to enhance our property, and your input is invaluable to us. Rest assured, we will use your comments to guide our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience

4/10 Poor

Edwin

Travelled with partner
Disliked: Staff & service, amenities
No maid service was offered. Had to ask for clean towels.
Stayed 3 nights in Sep 2023
Response from Melissa on Nov 28, 2023
Thank you for taking the time to provide your feedback. We appreciate your positive comments about the cleanliness of the room and the comfort of the bed. We sincerely apologize for any inconvenience you experienced during the check-in process; we will address this matter with our team to improve our efficiency.We also appreciate your feedback regarding the need for updates. We continuously strive to enhance our property, and your input is invaluable to us. Rest assured, we will use your comments to guide our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience

6/10 Okay

Savannah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

alice

Stayed 1 night in Jul 2023

4/10 Poor

Christine

Stayed 1 night in Jul 2023

6/10 Okay

Joshua

Travelled with family and small children
Sheets had dirt on them. Shower curtain (one that goes inside the shower) had a bloody booger on it…
Stayed 1 night in Jul 2023
Response from Melissa on Nov 28, 2023
We sincerely apologize for the unpleasant experience you had during your recent stay with us. Your feedback is deeply concerning, and we take these matters very seriously. This does not reflect the high standards we strive to maintain.Please be assured that we will thoroughly investigate and address the issues you've raised with our housekeeping team to prevent any recurrence. Your comfort and well-being are of utmost importance to us, and we are committed to ensuring a clean and safe environment for all our guests.We understand the impact this has had on your stay, and we would appreciate the opportunity to make it right. If you would be willing to provide more details, we would like to connect with you directly to address your concerns.Once again, we apologize for the inconvenience, and we hope you will consider giving us another chance to provide you with the experience you deserve

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best stay. The hotel didn't have the rooms that were booked. The place is dated, the furnishings show significant wear, and the room was less than clean.
Stayed 5 nights in Jul 2023
Response from Melissa on Nov 28, 2023
We appreciate you investing your time in sharing your review. We apologize for any inconvenience you may have encountered during your stay. Our commitment is to provide the best possible experience for our guests, and we are currently undergoing renovations to enhance our hotel. We sincerely hope you will consider returning, giving us another opportunity to exceed your expectations.

4/10 Poor

Nicholas

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Lobby had a constant beeping noise every minute that was going on for days, there were poorly treated couches, and a smell. They had a King bed suite listed as sleeps 4 but didn't list a couch sofa, when I called to inquire if it did they said yes. Then when I got there, there was no couch sofa. They let me use two roll aways, one was tied together with a trash bag. The staff was nice, making the most of a bad situation. This property needs investment.
Stayed 2 nights in Jun 2023

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nicole Stacey on Jun 20, 2023
Thank you for the feedback, Melinda! We are glad you enjoyed your stay. We look forward to seeing you again soon…!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Very good. Goid service . Provided us with excellent accomadations after the room we booked became out if service. Thank you so very much. It was much needed for the procedure i was having hours later.
Stayed 1 night in Jun 2023

8/10 Good

Tina

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Wonderful stay! Very comfortable room with easy access for my husband who has a broken back and brain injury. Easy checkin and check out. Nice location too!
Stayed 1 night in May 2023

2/10 Terrible

Sterling

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were nice and efficient. I wasnt a big fan of the room itself. It is dated and the bathroom hand no hand soap and the lamp by my bed was inoperable. Tried three different hotels similar in price. Candelwood was my least favorite
Stayed 1 night in May 2023
Response from Melissa on Nov 28, 2023
We appreciate you investing your time in sharing your review. We apologize for any inconvenience you may have encountered during your stay. Our commitment is to provide the best possible experience for our guests, and we are currently undergoing renovations to enhance our hotel. We sincerely hope you will consider returning, giving us another opportunity to exceed your expectations.

10/10 Excellent

david

Stayed 1 night in May 2023

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property sucks, no breakfast as promised, had to ask for towels, nothing but decaf coffee, no cleaning rooms, no phones to call front desk. There was not one single redeeming quality about this hotel.
Stayed 2 nights in Apr 2023

8/10 Good

Alexis

Travelled with family
Liked: Staff & service, property conditions & facilities
this property was okay doesn’t have the breakfast like it says it does , the staff was really nice and friendly & LOVED that it was so close to everything , MUST try the Hopdoddy dts amazing food (: The room kinda smelled like it just cloud have smelt cleaner lol
Stayed 3 nights in Mar 2023

8/10 Good

Johny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had to spray the room, my first night something biting me. And when I woke up the next morning I have a bite on my face and after a week still red.
Stayed 7 nights in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2023