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Reviews of Best Western Plus Austin Airport Inn & Suites

2.5 out of 5
Best Western Plus Austin Airport Inn & Suites
1805 Airport Commerce Drive, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Baldemar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had late check-in, the front desk staff was awesome. thank you
Stayed 2 nights in Mar 2024

6/10 Okay

Yaneira

Travelled with family
Disliked: Property conditions & facilities
Good breakfast and comfortable beds . However , there was a smell to the room .
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Tommy was extremely helpful at check in and provided excellent service.
Stayed 1 night in Apr 2024

10/10 Excellent

MEENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for the price
Stayed 1 night in Apr 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy cool quiet and near the airport.
Stayed 1 night in Apr 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

YUPING

Stayed 1 night in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lissette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommie was simply the best!!! Made us feel so welcomed, was so helpful and very joyful to interact with!
Stayed 1 night in Mar 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommie and omg i didn't get her name but they were awesome! Staff aswell, the housekeepers. Wonwrful stay. Breakfast also can't say anything bad.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities
The check-in was great! Tommie was awesome. The only let down was that the tv remote didn’t work. We could only turn it on/off and put volume up or down but we couldn’t change the channels nor access any other features aside from the ones mentioned above.
Stayed 1 night in Mar 2024

8/10 Good

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

Sean, Colchester

Liked: Cleanliness, property conditions & facilities
Too far to walk to Grocery
Stayed 1 night in Mar 2024

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommie at the front desk was amazing! He was so friendly and nice! He had all the answers to my questions. Thank you so much Tommie! He definitely goes above and beyond!
Stayed 1 night in Mar 2024

10/10 Excellent

Darla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the price
Stayed 2 nights in Mar 2024

4/10 Poor

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is convienent. The hotel is relatively clean. Parking seems secure. The hotel manager is an absolute mess. I travel almost every other weekend and shes the only manager I have come across that was generally unpleasant. Absolutely no smiles or greetings. Gave very judgy looks... and then was rude during my only interaction with her. That unfortunately made my stay uncomfortable enough that I wouldnt recommend this hotel, nor would I stay during another event. I will add though, that all of the other staff besides the manager were very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room and the hotel itself was very clean. Loved our stay and will be booking again with them again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Stayed 1 night in Feb 2024

10/10 Excellent

DAVID M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly checkout staff. Very comfortable bed and pillows.
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth, Tenino

Liked: Cleanliness, staff & service, property conditions & facilities
Tommie at the front desk was friendly and informative, went out of his way to make me feel comfortable and welcome. Provided me with a "grab and go" sack for the morning since I had to leave before breakfast was available. There was also a woman with housekeeping keeping the lobby clean and fresh. She was very welcoming, too, and went out of her way to be friendly and explain that she likes to keep the lobby spotless for guests. Outstanding staff with excellent customer service skills!
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds made me and my husband’s back hurt so much. And the breakfast options weren’t that great.
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy at the front desk was so fun, kind and helpful. Rooms were very clean and nice. The beds were very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the airport, super clean and great beds.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place fir a goon night's rest!
I had a great stay. It was only one night, but it was worth it. I recommend staying at this BW Plus.
Stayed 1 night in Jan 2024

8/10 Good

Harriet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast could have more options
Stayed 2 nights in Dec 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised. It was very nice spacious suite. Staff was supper friendly and great customer service.
Stayed 1 night in Dec 2023

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Stayed 1 night in Dec 2023

10/10 Excellent

Therese

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Utku

Stayed 1 night in Sep 2023

10/10 Excellent

Zuli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Very reasonably priced, excellent service, very nice room
Stayed 1 night in Nov 2023

6/10 Okay

Sascha

Stayed 4 nights in Nov 2023

8/10 Good

Alfredo

Stayed 1 night in Nov 2023

10/10 Excellent

Jeweldine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, friendly, and good customer experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Cynthia

Stayed 4 nights in Nov 2023

8/10 Good

Dona

Travelled with family
Liked: Cleanliness, staff & service
Overall clean and neat. Carpet and stuffed chair and ottoman were dirty giving off a dusty unclean odor, suggest removing stuffed chair and ottoman and having carpet cleaned. An extra chair in the room which is easy to wipe down makes for a more sanitary environment. There was no place to put a suitcase other than the floor or foot of bed, a suitcase stand what have been nice Overall very nice staff and complimentary breakfast.
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
The hotel is average in general. The bathtub was moldy and there was no water pressure. The lights in the bathroom were terrible. The bed was very uncomfortable. The back door did not lock so I did not feel safe.
Stayed 2 nights in Nov 2023

2/10 Terrible

Demetrius

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it at all cost
Check in lady (young trainee) was so polite and friendly! That is the only thing nice about this hotel! Old, horrible, dirty and overly expensive for what it is.
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great and comfortable place to stay for a trip.
Stayed 3 nights in Oct 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Room nice.
Stayed 5 nights in Oct 2023

8/10 Good

Ismael

Travelled with family
Liked: Cleanliness, staff & service
Overall, the trip was good. One of the mattresses had a low spot down the middle from front to back. Door to restroom was sticking and difficult to open/close. There was no iron in the room. The ironing board was difficult to close. The breakfast was very good and the staff was very friendly.
Stayed 1 night in Oct 2023

8/10 Good

James Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and well maintained property. No complaints stayed there 4 nights for F1 race.
Stayed 4 nights in Oct 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023