Exterior

Reviews of Best Western Cedar Inn

2.5 out of 5
Best Western Cedar Inn
425 E Whitestone Blvd, Cedar Park, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 252 out of 662 reviews" "
Rating 8 - Good. 236 out of 662 reviews" "
Rating 6 - Okay. 93 out of 662 reviews" "
Rating 4 - Poor. 30 out of 662 reviews" "
Rating 2 - Terrible. 51 out of 662 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Harley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very restful
Stayed 1 night in Mar 2024

6/10 Okay

Tierra

Stayed 1 night in Feb 2024

8/10 Good

HONGBO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet place. The staff lady is very welcoming.
Stayed 1 night in Mar 2024

8/10 Good

Randall

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness.
Stayed 1 night in Mar 2024

10/10 Excellent

Cherise

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Phillip, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

NancyTuyen

Stayed 1 night in Mar 2024

8/10 Good

Alice

Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, spacious, but parking was limited
Stayed 1 night in Mar 2024

8/10 Good

Marquise Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Feb 2024

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
It was a typical motel
Stayed 1 night in Dec 2023

8/10 Good

Mark Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Patsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeanette

Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Stayed 1 night in Dec 2023

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
Just ok
The staff were great. Very friendly and accommodating. The hotel itself is older and could use some improvements. There is an air gap in the front door, carpeting is dated. Good location. Close to restaurants, shopping, etc. We did stay 2 days so it wasn't awful- just needs upgrades.
Stayed 1 night in Dec 2023

2/10 Terrible

Lindsey

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite literally one of the most awful experiences at a hotel that I've ever had in my entire life. The staff is incredibly rude and unhelpful. Sarah at the front desk is what I would call a monster. She REFUSED to take a message, let me speak to a manager, leave a voicemail, or speak to management through email; all while calling me many names. Sarah was also very rude to my husband after she kept hanging up on me. She couldn't provide me a receipt from a $50 deposit they took at check in. Claimed to have released it and told me to "get over it" and she "doesn't know what to tell me it's my problem." Hung up on me over 30 times. Truly disgusting behavior and I'll let everyone know on every platform I can. Don't wish this hotel nightmare on anyone seriously stay away!!!!

8/10 Good

Sanford

It was OK for the price
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often as it is clean and convenient.
Stayed 1 night in Nov 2023

8/10 Good

BRENDA

Stayed 2 nights in Oct 2023

2/10 Terrible

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smell, bad location
Stayed 3 nights in Sep 2023

10/10 Excellent

Tyeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time staying and I’m never disappointed
Stayed 1 night in Sep 2023

10/10 Excellent

Abel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Room was clean and the bed was very comfortable. The free breakfast is a nice touch and very appreciated
Stayed 3 nights in Sep 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient location. Helpful and friendly staff. Room was clean but needs updating. Loud window ac units and lots of areas on walls and ceiling that had been patched with paint to cover cracks or previous damage. Office and breakfast area has strong disinfectant smell.
Stayed 1 night in Sep 2023

2/10 Terrible

Riam

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with this hotel! Very dirty, strong smell was in the room that made my asthma act up. Sheets made us itch all night long, cockroaches were in the bathroom. When I went to the front desk and asked if I can get a refund and leave after I arrived by 10 minutes, the guy called his manager and asked if that was possible, the manager said no, ridiculous!! Will never stay there again
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ant everywhere.
Didnt notice when we first arrived until my two toddlers started complaing of things biting their feet. Sure enough i used my flash light and there was hundreds of ants everywhere.
Stayed 2 nights in Aug 2023

2/10 Terrible

cathryn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I completed a reservation through Expedia with Best Western Inn for August 5th through Aug 8th. I arrived at 4 am on the 5th. I was unaware of any check in times. The hotel charged me to stay that morning since i was chexking in before 11am. Once we walked in the room door we saw one coackroach. I had driven all the way from OKC and was tired so we went to bed. We got up the next morning and started getting ready for the day. I then noticed more roaches and ants. I spoke to the front desk and asked for a refund and advised them i was going to end my stay. They offered another room which was NOT clean and had food particles all over the furniture and floors. I proceeded to terminate my stay that was reserved for 3 days on top of paying for a full night (4am-11am) since i arrived before 11 am on the 5th. The hotel agreed to refund me 2 days i had already paid for one night and only stayed one night. I requested a full refund due to only staying one night and paid for it seperately. The hotel declined refunding me.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to Stay
An affordable, well maintained motel that allowed us to stay in Austin comfortably while visiting our daughter for three days. Great breakfast and very hospitable staff. No complaints!!
Stayed 2 nights in Jul 2023

6/10 Okay

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were a bit shabby. The beds was not comfortable. The tub looked like it had been reglazed but not well. Towels were thin. Pool looked dirty. Loved the water pressure in the shower. After a day in hot Austin sun it took away some of the disappointment with the room
Stayed 3 nights in Jul 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Rundown on the outside, but very clean on the inside. Pool was not attractive and there were too many truckers staying there.
Stayed 4 nights in Jul 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

mary

Travelled with family
Disliked: Cleanliness, staff & service
roaches and green pool
We walked into the room and there were roaches on the wall, went to check the rest of room and found some in bathroom, ac vents and under ac. We asked for a refund so we can stay somewhere else but all they wanted to do is offer us another room. After 30 minutes of going back of forth with property and hotels.com we gave in a took another room, we actually had no other choice since they wouldn't give a refund. Manager told me to come talk to them in the morning, I went down and was told manager nor owner shows up on weekends. We did get to inspect new room before we stayed. Front desk workers were nice. Only compensation was to get app and they would give me 1000 points since we book via third party. Pool was green, so kids weren't able to swim, whole reason we booked there in the first place.
Stayed 2 nights in Jul 2023

2/10 Terrible

Charmaine

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We ended up not staying here. Was not expecting much based on price and the rooms were as pictured and generally clean. However check in was horrible. I reserved two rooms with double queen beds and a sofa bed. One room I was given had a broken showerhead that was dirty and dripping everywhere. The other room I was given had no sofa bed. When I informed the front office I was advised there was no other room with the sofa bed. No offer for refund or rate reduction was made. When I asked about it, I was advised the manager would need to be informed and that he would advise of the refund the next day. Overall the front office agent seemed dismissive and sneaky. It was as if ahe was trying to get us to take whatever they would give. I had to call Expedia. After they confirmed the advertised rooms or an upgrade were not available, the reservation was cancelled and accomodations were arranged elsewhere.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place clean
Stayed 1 night in Jul 2023

8/10 Good

Coach

Liked: Cleanliness, staff & service
Good customer service.
Stayed 1 night in Jun 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
This is a hotel that I recommend, very clean and good service.
Stayed 2 nights in Jun 2023

4/10 Poor

Kellie

Liked: Cleanliness
The first night, there were 2 families at the pool outside my room at night. The first one was playing their music very loudly. The second family had a young one shrieking incessantly while i was trying to go to sleep. The second night at 2 am there was a group of drunks in the pool sreaming, yelling, cussing, and banging around. I picked up my room phone to call the front desk and it did not work. The clerk the next morning told me that the police came out 3 times. Nothing was ever done by night staff. If I stay there again, it will be far away from the pool.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff (Sara), clean rooms, modest but not bare design. Walking distance from a great Indian restaurant that’s open til 9:30pm. Enjoyed my one night stay. It’s close to many retirement homes wh
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for a small get away
We didn't deal with staff so much, but the room we were in was clean, the bed was comfortable. It was perfect for us.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 29, 2023
Dear Guest,Thank you for your stay. We're delighted to hear that your room was clean and that you found the bed to be comfortable. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Brenda

Stayed 1 night in May 2023

6/10 Okay

Sergio

Stayed 1 night in May 2023

6/10 Okay

Mike

Liked: Cleanliness
I didnt appreciate the$100 deposit that was charged to my credit card with no prior notice!!! Now the property has had $100 of my money for 7 days. What if i had not noticed it? Would i have gotten it back????
Stayed 1 night in May 2023
Response from Hotel Manager on May 19, 2023
Dear Mike,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Shall appreciate your understanding.Sincerely,Hotel Manager

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in May 2023
Response from Hotel Manager on May 15, 2023
Dear Guest,Thank you for your kind words about our staff! We appreciate your feedback and are thrilled to hear that our team provided you with a very nice experience. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
Quick and easy check in. Bed was comfortable and room nicely updated. Breakfast was also good for a hotel. Only complaint is the walls are pretty thin, we heard the people next to us very well, even though they were just talking at normal volumes.
Stayed 1 night in May 2023
Response from Hotel Manager on May 15, 2023
Dear Guest,Thanks for your stay and the kind comments about our hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely,Hotel Manager