2/10 Terrible
jennifer s.
Jul 21, 2024
Disliked: Cleanliness
Disappointed
While the property was basically clean, in a quiet neighborhood, & convenient to what we needed to do, it was a stressful stay. Communication about basic things was challenging (e.g. recos for local establishments & getting check in code very late). The kitchen supplies were in terrible condition (warped & very stained pots & pans, dirty sponge, no dish cloth, kitchen towels, or hot pads provided, chipped plates, no cereal bowls, garbage disposal was broken upon arrival & never repaired). The host did provide cereal bowls, kitchen towels, and hot pads which we appreciated. But it was after the host said they "usually don't provide hot pads" even though they have an oven in the unit. There is a small back area which is fenced in and it was completely overgrown & an eye sore. The furniture looked ok, but upon closer inspection, there were many stains. When flushing the toilet in the master bathroom, the handle needed to be held down for several seconds for it to flush. The incident that was absolutely unacceptable was when the host gave the code to get into the unit to another family who hadn't reserved the property & then entered the unit. We asked for a new code, response was “It was a misunderstanding on their end. We are handling. Thanks”& when I respectfully requested again, host said, “Respectfully we have no one to come out right now & you do check out tomorrow morning. I assure you they will no longer becoming by. Thanks for understanding." The host never apologized.
jennifer s.
Stayed 6 nights in Jul 2024