Desk, blackout drapes, soundproofing, iron/ironing board

Reviews of Suburban Studios

2 out of 5
Suburban Studios
1052 Claussen Rd, Augusta, GA

Reviews

5.8
Rating 10 - Excellent. 29 out of 226 reviews" "
Rating 8 - Good. 49 out of 226 reviews" "
Rating 6 - Okay. 47 out of 226 reviews" "
Rating 4 - Poor. 52 out of 226 reviews" "
Rating 2 - Terrible. 49 out of 226 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The motel was disgusting! There was a terrible odor of like mildew and funk! We had to bleach it down because they do not give refunds, and I can see why! There were dead roaches in the corner and the faucet was coming away from the sink! The people around there look sketchy. I wouldn’t stay here again knowing what I know now.
Stayed 2 nights in Mar 2024

8/10 Good

Tracey

Stayed 1 night in Jan 2024

4/10 Poor

Michael

Stayed 1 night in Jan 2024
Response from Satish on Jan 15, 2024
We are sorry that you feel that are propety deserved a two. if you could give us the reasons behind this we would then improve our service. we hope your next stay with us will be a pleasant one.

2/10 Terrible

Yosef J.

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Better that last extended stay, but wouldn’t come back.
Stayed 19 nights in Nov 2023
Response from Satish on Dec 11, 2023
We at Suburban studios are very sorry that the hotel was not upto scratch. We aim to improve our property to give our guest the best stay possible. Again sorry for not being upto your standard.

2/10 Terrible

Aretha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible property it’s nasty dirty not to mention the general manager is rude hateful liar and a thief. So if I was all of u I would stay as far away from the suburban studios
Stayed 1 night in Dec 2023

2/10 Terrible

Aretha

Stayed 1 night in Dec 2023

6/10 Okay

Ataya

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

8/10 Good

debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Carol

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I like the location. I didn't like the property was poorly kept, unsafe, tacky repairs, under staff, stain sheets, water stains ceilings, dirty shower curtains, wet areas. The only furniture update is the tv, outdated equipment and furniture!
Stayed 2 nights in Mar 2023

2/10 Terrible

tameia

Stayed 2 nights in Feb 2023

2/10 Terrible

tameia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs and roaches. Staff was rude & not accommodating
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness
Sufficient
Stayed 4 nights in Sep 2022
Response from Nelva on Oct 12, 2022
Thank you for take the time to complete the survey for our hotel. We are pleased to have met your needs. We hope that in the future you will again choose Suburban Studios for your lodging needs and that we will exceed your expectations. Management & Staff Suburban Studios

2/10 Terrible

Alexander

Stayed 4 nights in Aug 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Mansi Tase on Aug 2, 2022
We are sorry for the inconvenience you had during your stay We hope you chose to stay with us again to give us an opportunity to serve you better.

6/10 Okay

felicia

Stayed 1 night in Jun 2022

10/10 Excellent

Camothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
My Stay was amazing. The room was clean and up to date. The employee's were friendly and it was so quiet there. I plan to stay therebagain very soon
Stayed 1 night in Apr 2022
Response from Mansi Tase on May 17, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you for giving us an opportunity to serve you. We look forward to host you in future again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
This is the worst hotel I have ever stayed, though I saw other's negative reviewed after I have paid for the room, I thought they were over exaggerating their experience but they where absolutely right. This place is like hotel for the homeless or more like unkept shelter, I was fooled by the name Suburban extended stay mistaken it for extended stay America, this distract me from reading other's reviews before booking the hotel. This whole hotel is filthy dirty, and full of roaches, the bathroom air filter is full dirts, the wooden floor is full of dirt, under the mattress is saturated with dirt, the furniture night‧stand is dusty, the electric stove is not working. I can't emphasize more how bad this place is, my advice is don't be fool with the name they are worst than you might thought.
Stayed 2 nights in Apr 2022
Response from Inez on Apr 16, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Tequila. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Inez Luke Assistant General Manager

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Customer Service
The front desk lady was not very friendly. Very short. And wouldn't really tell us where exactly are room was.
Stayed 3 nights in Apr 2022
Response from Inez on Apr 16, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Inez Luke Assistant General Manager

4/10 Poor

Andrew

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Inez on Apr 11, 2022
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Adam

Stayed 2 nights in Apr 2022

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Total dump. Cigarette burns all over the room and bathroom, bathroom tile moldy and separated from the floor. Police activity in the parking lot. We left after the first night rather than spend another night.
Stayed 2 nights in Apr 2022
Response from Inez on Apr 11, 2022
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Cristina, Seattle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is an old property. Everything inside the room is old and grimy. We just slept and left immediately the next day without taking a shower.
Stayed 1 night in Feb 2022
Response from Inez on Apr 1, 2022
I apologize the hotel failed to meet your expectations. Thank you for providing the neccessary feed back, so that changes can be made. We hope to have the chance to host you again.

8/10 Good

Brittany

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Inez on Nov 22, 2021
Thank you for your score. We look forward to hosting you again in the future!

2/10 Terrible

Monica moet

Stayed 2 nights in Oct 2021
Response from Inez on Oct 30, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Inez Luke

10/10 Excellent

Jamiria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Inez on Oct 29, 2021
Thank you for the favorable score. We look forward to you staying with us in the future.

6/10 Okay

Manuel

Disliked: Cleanliness, property conditions & facilities
Just passing by
The stay was relatively uneventful. The problems were: a STRONG cigarette smell in the room. My wife is allergic to cigarettes so her allergies were up to the roof. The bathroom has splatter bugs, like mosquitoes on the walls. Hair on the towel in the bathrooms. Dead bugs on the sheets of the bed. The laminate floor was so warped that it was loose and when you walked on it, it would shift. The TV didn't work. The refrigerator handle was broken and put under the sink cabinet. Just poor condition in general. On the positive note, the appliances and AC worked perfectly.
Stayed 2 nights in Oct 2021
Response from Inez on Oct 12, 2021
My apologies for the inconveniences you encountered while staying with us. We are implementing new cleaning measures to rectify these problems. We hope you give us the opportunity to rectify the issues and return to stay with us in the future. Thank you, Inez Property Manager

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Stay
My experience wasn't so good. There were roaches everywhere, I couldn't sleep and it threw me into an asthma attack. I had to basically stay awake until morning and take a nap at my mom's house. The bed had an odor to it as if someone urinated on it. Lucky I brought a chair with me. It was a complete waste of money.
Stayed 2 nights in Sep 2021
Response from Inez on Oct 12, 2021
We apologize for the issues you encountered while staying at our property. We are taking the appropiate measures to rectify all issues and hope you give us the opportunity of staying with us again in the future. Thank you, Inez Property Manager

4/10 Poor

Anita

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
There were cockroaches and other bugs in my room on the floor in the bathroom all over the air conditioner
Stayed 1 night in Aug 2021
Response from Inez on Oct 12, 2021
We apologize for the issues you encountered while staying at our property. We are taking the appropiate measures to rectify all issues and hope you give us the opportunity of staying with us again in the future. Thank you, Inez Property Manager

2/10 Terrible

Tisha

Travelled with family
The lady at tge fronr desk was rude and did not he
They refused us a room said they were full so we had to find another hotel
Stayed 2 nights in Aug 2021
Response from Inez on Oct 12, 2021
We apologize for the issues you encountered while staying at our property. We were indeed sold out on the night in question. We would love for you to stay with us in the future. Thank you, Inez Property Manager

2/10 Terrible

Roxsanne

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2021

2/10 Terrible

Ruby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely DISGUSTING
Unbelievable how nasty this hotel is. Dirty, no blankets..sheets only (with holes) used soap in the moldy bathroom. Old towels, and just awful all around. Lobby looked decent but the room was most definitely NOT! Paid 100.00 for this stay, which is ridiculous. Staff is not the friendliest. Lock your vehicles and keep an eye out…shady people live at that hotel. Unfortunately all the hotels around the area were booked so we had no other choice. NEVER AGAIN!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service
The rude staff
Stayed 1 night in May 2021
Response from carol on May 25, 2021
Dear guest, We are very sorry to hear about your experience while staying with us. I have informed the staff and this matter has been addressed. We expected to give the best service possible and it starts at the front desk. Thank you for bring this to my attention. Sincerely, Carol Jarvis

2/10 Terrible

Torionda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from carol on Dec 30, 2020
Thank you so much for your review!!! Please come stay with us the next time your in Augusta! Carol Jarvis

10/10 Excellent

Meek, Augusta Ga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service, clean rooms. Good location
Stayed 3 nights in Jul 2020
Response from carol on Sep 24, 2020
Thank you so much for staying with us! please come back soon

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service
Having a kitchen was nice as well as the location
Stayed 1 night in Jul 2020

4/10 Poor

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from carol on May 25, 2021
Thank you for the great review !!! please come back and stay with s the next time your in Augusta. Sincerely, Carol Jarvis (GM)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Amenities
Disliked: Staff & service
Stayed 3 nights in Apr 2020

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kitchen had nothing to cook with no fork or no cup the dishes was dirty and nasty it was one small plate and a big plate
Stayed 1 night in Mar 2020

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Jimmy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Ramone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Breakfast
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like smoke. It was nice aside from that.
Stayed 1 night in Dec 2019

10/10 Excellent

Ramone L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Jan 2020

10/10 Excellent

Ramone L

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2019

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019