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Reviews of Fairfield Inn & Suites by Marriott Augusta

2.5 out of 5
Fairfield Inn & Suites by Marriott Augusta
14 Anthony Avenue, Augusta, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 232 reviews" "
Rating 8 - Good. 77 out of 232 reviews" "
Rating 6 - Okay. 23 out of 232 reviews" "
Rating 4 - Poor. 8 out of 232 reviews" "
Rating 2 - Terrible. 6 out of 232 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, very clean and comfortable guest room, very pleasant breakfast, very hospitable service.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander, Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast had a lot of options if you went early. Pool is smaller than it appears in photos.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sabrina

Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Larry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Well i booked rm online and thought it was one of the better upscale hotels in Augusta, was i ever wrong. $150 for a room no bigger then a prison cell with a king bed thrown in the middle of what little space was left.Found a smoked butt in nightstand next too bed, and the beds in the place are older then the hotel, there was a mini fridge and microwave stuffed in the corner. Tv had 42 channels 28 news channels, 13 shopping channels, and 1 local just about... The Colonial in Ellsworth has them beat by a long shot. $150 is twice as much as these rms are worth. Very dissatisfied with expedia and the Fairfield Inn. Staff was good, everything else sucked. Like the doggie pool advertised as an indoor pool, might as well throw a heater in it and call it a hot tub, 4 people in is 2 too many.. I will not recommend this hotel or expedia too anyone, not even enemies, they should of just built it on Sand Hill
Stayed 1 night in Jan 2024

10/10 Excellent

Dayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service; very clean and comfortable rooms; very comfortable beds, including soft pillows; excellent selection of TV programming; clean and inviting indoor pool; fresh, tasty, and pleasant breakfast; easy parking.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Danette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish breakfast started earlier.
Stayed 1 night in Nov 2023

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great stay, nice and quiet.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

mangesh

Stayed 1 night in Oct 2023

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, room comfort
Nice - bathrooms & in-room amenities need updates
Rooms are clean but dated. The bathroom seriously needs to be updated - tub finish was completely dull, cracked wall tiles, and shower head 🚿 not at all adjustable. Lobby was updated and lovely. For a King Bed “Suite” - the couch was seriously outdated with cheap replacement covers; the “kitchenette” was just a nook with a coffee machine (not even a kcup), old microwave, and old mini fridge. No complimentary water at check in? On the plus side, the bed was super comfy, great neighborhood, quiet and great sleep. Breakfast was so-so - limited options. The free coffee/tea in the lobby - great. Suggest adding DECAF tea other than Lemon to that station and also suggest adding ice water to that station. Overall, a solid 8.5 out of 10.
Stayed 2 nights in Oct 2023

10/10 Excellent

Khea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous. Our rooms were clean and comfortable. The only thing is that the double pull-out sofa is a little bigger than a twin bed - not a double. Other than that, we enjoyed our stay and will be back!
Stayed 1 night in Oct 2023

8/10 Good

Kevin, Cockeysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Swasnand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except poor signage from main road for its location.
Stayed 1 night in Sep 2023

6/10 Okay

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in 318 is horrible they need to change it out didnt sleep at all. It was like sleeping on the floor. But i usually have great experince usually very comfy but this time it was horrible
Stayed 1 night in Sep 2023

6/10 Okay

Town of Limestone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
recommendations
The room was clean. We did travel for business so, it would have been nice to have a microwave in room. I was looking forward to a nice hot bath. Unfortunately, that didn't happen. There was no stopper for the water and the water didn't get hot enough.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was especially helpful .I was startled by how attentive to cleanliness the woman who ran the generous breakfast buffet was, continually checking on and refilling where timely while making sure the areas were kept spotless. She is from the old school of how to take care of guests in your house.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria Victorina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie, Vinalhaven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted by a very friendly staff member and it was very accommodating for the entire family
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

Nancy, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable bed. Bathroom clean. Small room but sufficient for our stay.

2/10 Terrible

Marilyn

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Amenities
Clean and comfortable
Stayed 2 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service
The property was like most Fairfield Inns. Rooms were double beds and on the smallish side. Not the most updated hotel but certainly adequate for a nights stay.
Stayed 1 night in Jul 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some day I would like to see all A/C units changed out to quiet units. I did not sleep well due to loud unit.
Stayed 2 nights in Jul 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
Some areas of deferred maintainence
Stayed 1 night in Jun 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The other hotel guests are considerate of others. Quiet at a reasonable hour for those of us that start our day early. Staff was very friendly.
Stayed 3 nights in Jun 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean
This is a very nice place to stay
Stayed 1 night in Jun 2023

6/10 Okay

Jen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel help book more night stays that I seemingly couldn't book online. Very helpful so I didn't have to find some other hotel to cover those nights.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bob

Stayed 1 night in Jun 2023

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast and friendly, helpful staff! Clean and well furnished!
Stayed 1 night in Jun 2023

10/10 Excellent

Leo

Stayed 1 night in Jun 2023

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The exterior of the building looks nice. The parking lot is decent. Everything looks fantastic on the first floor The staff is incredibly nice. The hallway of my room is in was a little beat up and looks stated. Wow very nice, my room was extremely dated in certain regards. Though the beds were extremely comfy. Surprisingly the TV was on when I came in with a welcoming message. It even had my name on it. It looked like they offered Netflix, but you had to log in with your own account to use it
Stayed 1 night in May 2023

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice with modern furniture in the lobby. The rooms were standard with no microwave included. We paid $250 Canadian/night from May 16-18 so a total of $499 . I’d assume we’d have housekeeping pop by sometime during our stay but no. I inquired about our room left as it was upon our return in the late afternoon and was informed housekeeping only happens every 2-3 days. Seriously? Breakfast buffet was nice with everything from porridge to no crust quiche. I had blueberry compote on my porridge the first morning, but blueberry compote wasn’t to be seen on the second day. They do change the breakfast choices daily it seems so that was nice.
Stayed 2 nights in May 2023

10/10 Excellent

Sandra

Stayed 1 night in May 2023

10/10 Excellent

Priscilla

Liked: Staff & service, amenities, property conditions & facilities
Simple easy layout & parking
Stayed 1 night in Apr 2023
Response from Jordan Stebbins on May 1, 2023
Thank you for staying with us and thank you for sharing your honest and positive feedback.We hope to see you when your travels bring you back to the Augusta area.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so considerate and kind. We especially loved Louise and her cheerful, “Good morning!” when we came to breakfast. The continental breakfast was delicious and had so many options. We ate a different breakfast all four mornings of our stay.
Stayed 4 nights in Apr 2023
Response from Jordan Stebbins on May 1, 2023
Thank you for staying with us and thank you for your positive, honest, and kind feedback in regards to our staff and our breakfast.We will make sure we share this feedback with our entire staff, and we hope to see you the next time your travels bring you to the Augusta area.

10/10 Excellent

Guy

Stayed 1 night in Apr 2023
Response from Jordan Stebbins on May 1, 2023
Thank you for staying with us and thank you for the positive review.We hope to see you the next time your travels bring you to the Augusta area.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional. The pool needs some tlc, the bottom needs painting. Breakfast was delicious, the fluffy scrambled eggs were perfect. In room coffee very gross, however the breakfast room coffee was delicious.
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
If you get room 222 switch immediately
We checked into the room and hung around for a bit. We ran to grab a few things and came back after dark. Our room looked like daylight. A spotlight was shining RIGHT INTO the room. It was my baby’s bedtime so switching rooms wasn’t really an option at that point. I couldn’t get to sleep and when I finally did I slept very poorly.
Stayed 1 night in Mar 2023
Response from KP on Mar 20, 2023
I am so very sorry that the room you stayed in had issues with the blackout shades were not working properly. I can certainly understand your frustration. Please note that we appreciate your feedback and corrected the issue with the curtain.