Auenstein Vacation Packages

The hotel has great air conditioning! I was there during a heat wave & the room temperature could be adjusted unlike some other nearby hotels. The staff was polite and helpful. The tram is right outside the front door and only 3 stops to the train station. My only suggestion is to have a mini fridge. It would have been helpful for cold drinks and snacks during the heat wave.

Top hotel!

Very nice hotel in a great location. The staff was great! Always smiling, always friendly and always ready to assist in any way. Breakfast was excellent. We also enjoyed a great dinner there. Only suggestions that would have made it more enjoyable for me is if they had softer pillows and if electrical outlets were at more convenient locations. (I had to get on my knees and reach under a table to plug things in)

Our stay at Beatenberg Resort was extremely disappointing and did not match the expectations created by the listing and photos. The property is much older and more worn than it appears online. The exterior looks weathered, rusty, and poorly maintained, and the overall atmosphere felt isolated and neglected. Even our children commented that it felt desolate. One of the biggest issues is the location. The resort is much farther from Interlaken than the listing suggests. If you are arriving with luggage after a long journey, getting there is very difficult unless you already understand the local bus system. Otherwise, you should expect to pay a very expensive taxi fare, which in our case was approximately €100. This is an important detail that prospective guests should know before booking. The rooms also lacked proper ventilation or air conditioning. The windows and doors were left open, which allowed flies and insects into both the building and our room, making the stay uncomfortable. Our arrival experience was equally frustrating. When we arrived, there was no one at the front desk for approximately 20 minutes. We walked throughout the hotel calling out to see if anyone was there before finally finding assistance. After a full day of international travel, this was not the welcome we expected. Perhaps the most frustrating part of the entire experience was the lack of communication. Expedia attempted to contact the property repeatedly for more than a week regarding our conc