Ratings based on 549 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 19-May-2019
Great place to stay if you are visiting Auckland, New Zealand! It’s close to cafes, restaurants, shopping malls, and bus stops. The hotel staff is very friendly and helpful. The hot water for our shower is great! The TV and WiFi service is great! This place would be greatly improved if the reception had 24 hr availability and if there was a safe in the hotel room. This hotel is still highly recommended.
Comment from Hotel Management
19-May-2019 by Margaret Simons, Hotel Management
Thanks for the feedback and we will take note The Manager
4 out of 5
by A verified traveller

Posted 8-May-2019
Comment from Hotel Management
9-May-2019 by Marg, Hotel Management
Thank you
5 out of 5
by A verified traveller

Posted 29-Apr-2019
Comment from Hotel Management
30-Apr-2019 by Marg, Hotel Management
Thank you for that wonderful score!
5 out of 5
by A verified traveller

Posted 26-Apr-2019
Convenient location Clean rooms Washing machine and dryers in every room. Parking was not so good.
Comment from Hotel Management
27-Apr-2019 by Marg, Hotel Management
Thank you for your comments. parking in Auckland is limited in most places .Our parking is on site and the cars are not driven away to another location The Manager - Margaret Simons
5 out of 5
by A verified traveller

Posted 22-Apr-2019
Comment from Hotel Management
22-Apr-2019 by Mary, Hotel Management
Thank you
2 out of 5
by A verified traveller

Posted 21-Apr-2019
Prior communication with hotel was impossible. Emails were unanswered. The guy at reception looked like he rather be getting a root canal than working. Location is good for visiting, 5 min to airport Sky bus stop. Hotel is between a police station and a construction site so a bit noisy. Minimal housekeeping/ few amenities. Table tops were not wiped off and carpets not vacuumed. Room smelled like stinky feet, so much so we had to buy an air freshner. The 10am check-out time is ridiculous.
Comment from Hotel Management
7-May-2019 by The Manager, Hotel Management
I am sorry that the hotel did not meet your standards.
4 out of 5
by A verified traveller from Chelmsford, MA

Posted 31-Mar-2019
Good location, but a bit obscure to locate. The room was nice and had good amenities, and was a safe, secure place for a few nights. Could walk to entire downtown from the hotel
Comment from Hotel Management
20-Apr-2019 by Marg, Hotel Management
Thank you
4 out of 5
by A verified traveller

Posted 28-Mar-2019
Good location in a surprisingly quiet corner of busy downtown Auckland. Very walkable. Helpful front desk staff. Room overall was clean, though was surprised by some mold in grout in some shower areas. Bathroom drain also had some odor. Many conveniences in room that you typically wouldn't expect, including dishwasher and washer/dryer (though I didn't test any of these appliances). A/C worked. Overall would recommend.
Comment from Hotel Management
21-Apr-2019 by Mary, Hotel Management
Hi Glad you found the property quiet. Housekeeping will check your bathroom and see to any problems Regards The Manager
4 out of 5
by A verified traveller

Posted 23-Mar-2019
Comment from Hotel Management
20-Apr-2019 by Mary, Hotel Management
Thank you
4 out of 5
by A verified traveller from Edmonton

Posted 22-Mar-2019
Great location in CBD and we were able to check in early which was very much appreciated because of a long flight arriving very early in the morning. Some people might find it basic but it was perfect for us.
Comment from Hotel Management
27-Mar-2019 by Mary, Hotel Management
If we can,we check guests in early The manager