Ratings based on 409 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from Petoskey Mi

Posted 22-Aug-2019
Breakfast was good. Staff in kitchen were very friendly. Front desk people were friendly and knowledgeable. Was looking forward to relaxing in a hot tub. They didnt have one. Pool was just fine. No vending machines. They have a small marketplace next to check-in.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Aug-2019
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Aug-2019
5 out of 5
by A verified traveller

Posted 17-Aug-2019
Great location. Right next to Great Lakes and had a variety of restaurant around the hotel. Staff was polite, great breakfast selection.
5 out of 5
by A verified traveller

Posted 12-Aug-2019
All of the staff was so friendly. The front desk staff, the workers at breakfast, etc. The room was clean, this is the first hotel I saw the cleaners take down and wash the shower curtains after each night.
4 out of 5
by A verified traveller

Posted 11-Aug-2019
It was a nice room, we were Rudely interrupted by the fire alarm
3 out of 5
by A verified traveller

Posted 5-Aug-2019
Property was clean/ Staff very friendly. No available parking spots - we had to park across the street at a mall. Room was located across the hall from a stairwell that was noisy (door opening and closing all night long).
Comment from Hotel Management
7-Aug-2019 by Benjamin - Front Desk Manager , Hotel Management
Thank you for your feedback. We strive for 100% guest satisfaction and apologize we fell short of these expectations. We hate that you had this experience and we have corrected this issue to better meet the needs of our future guests! We do apologize for any inconveniences you experienced in your most recent stay, but we hope to see you again in the future!
5 out of 5
by A verified traveller

Posted 31-Jul-2019
Good location next to large outlets mall, friendly staff especially Laura in the front desk
Comment from Hotel Management
2-Aug-2019 by Benjamin - Front Desk Manager , Hotel Management
Thank you for choosing the Holiday Inn Express on your recent visit. We appreciate your business and the 5-star rating of our hotel. We truly strive to provide a five-star stay & it's awesome to be recognized for it. Thank you for taking the time to give us your rating. We hope to see you again soon!
5 out of 5
by A verified traveller

Posted 30-Jul-2019
Clean& cozy plus very close to the reason why we were in the area & the breakfast was delicious !
Comment from Hotel Management
31-Jul-2019 by Benjamin - Front Desk Manager , Hotel Management
Thank you for choosing the Holiday Inn Express on your recent visit. We appreciate your business and the 5-star rating of our hotel. We truly strive to provide a five-star stay & it's awesome to be recognized for it. Thank you for taking the time to give us your rating. We hope to see you again soon!
5 out of 5
by A verified traveller

Posted 29-Jul-2019
Comment from Hotel Management
31-Jul-2019 by Benjamin - Front Desk Manager , Hotel Management
Thank you for choosing the Holiday Inn Express on your recent visit. We appreciate your business and the 5-star rating of our hotel. We truly strive to provide a five-star stay & it's awesome to be recognized for it. Thank you for taking the time to give us your rating. We hope to see you again soon!