2/10 Terrible
Valeria B.
Jul 20, 2022
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Terrible! AVOID
This was the worst experience ever. We arrived at the property at 11pm and first off, we couldn’t get into the building because the call box was not working. Fortunately, the door to the building was unlocked so we just went inside. Once we arrived to the unit, the check in instructions said that the key was under the mat and there was no key. I called the contact whose information is in the listing and she said she would try to get a hold of the property owner. That was a red flag because I was under the impression that she was the property owner but that wasn’t the case. We waited for a long time and kept trying to call her but it went to voicemail. Eventually I received a text message saying
“ Hello,
I’m sorry to inform you that the loft is not available, and I have no way to get access to it . The owner did not inform me of this booking, nor did his assistant put it on my calendar and both are currently out of town.
I’m still trying to contact him to see how handle this…but a refund will definitely be administered”
This was horrible! We went for my friend’s birthday and we were off to a terrible start. I asked if she was going to provide us with other accommodations since it was so late and this was an error on their part. The person ghosted me and has been completely unresponsive to me as well as Vrbo customer service. We ended up booking another property through a different site which I’ve never had issues with. That property was perfect and saved the trip but it is now Tuesday, July 19th and the person who listed this property has completely ghosted me and won’t respond to Vrbo customer service when trying to get my full refund. My friends and I are absolutely furious since we paid for this and also had to pay for the other property that we ended up staying at so that’s over $1,000 and we are still waiting for a full refund from this reservation. Absolutely furious, avoid this property and any listings from this person!
Valeria B.
Stayed 2 nights in Jul 2022