Correct! If the hotel canceled your reservation because of overbooking, we will refund the guest. Excellent question!

Dear Elizabeth,We are very sorry to hear that you didn't have a great experience here at SkyPoint Hotel. WE have taken your feedback and striving to make better environment.

Dear Chester,Our mission is to provide excellent guest experience, so we are sorry we let you down. We have taken your feedback and striving to make it a better environment.

Thank you for staying at Skypoint Hotel and Suites.

thank you so much for the positivity will pass it along to our staff. hope to see you soon.

Thank you for staying at Skypoint Hotel ans Suites.

Anytime, whenever you need us we will be there. Thank you for staying with us. Until next time!!! Enjoy your day!!

thank you for your response. hopefully after remodeling you'll come back to see us.

Thank you so much for the positive review. Hope to see you again soon.

Thank you for staying at Skypoint Hotel and Suites.

thank you for staying at Skypoint.

Thank you so much for the positive feedback. We hope to see you again at Skypoint Hotel and Suites.

Thank you for staying at Skypoint Hotel and Suites.

We appreciate your business and excited for your next stay here!!!!!

we're sorry to hear about the inconvenience of staying with us.Sorry we couldn't make it a pleasant stay for you.

Thank you for your stay here at Skypoint Hotel and Suites.

Thank you for choosing Skypoint Hotel and Suites.

We're sorry to hear that you had a negative experience at our Hotel. and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again, and we do encourage you to contact us .

Hello Jerry. Thank you for your kind words. Hoping to see you again soon.

Thank You Morgan "We regret to hear of any concerns you had regarding safety during your stay. Please rest assured that we are taking your feedback seriously and implementing further measures to enhance our security protocols."

Thank you Francois for your feedback.We apologize for the inconvenience you faced due to the non-availability of breakfast.

Thank You Mahou for your feedback ."We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve."

Thank you so much for the review.

Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

We do apologize for the inconvenience of your stay.

Thank you again for choosing Skypoint Hotel and Suites

thank you for your review

Dear Daniel, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

thank you for your review.

Hi Delia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

Dear David, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

Hello Jose Ruben. Thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Sky Point Hotel & Suites.

Hi Sion. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

Hi Domenica. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

Hi Charlotte. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

Dear Karan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

Hello Iesha we certainly apologize that this situation was not handled as we would have hoped. While your guest did report that upon opening the door and not even having actually entered the room they may have seen something, the actual reservation holder who also did not enter the room was not able to corroborate that sighting. Maintenance was onsite, checked the room, moved the furniture, and also was unable to find anything either. Even with that, as well as our long history of never having a report of any activity of that type, we could have better conveyed this message. Please reach out to us if you had an issue receiving the refund that you and your guest received prior to your leaving the property as a courtesy. This review says otherwise and if there was an issue with that refund or the receipt that you received for that refund prior to leaving the building, we'd love to assist in any way we can.

thank you for staying at Skypoint Hotel and Suites

We do apologize for the inconvenience of your stay.

We are working to remove from 3rd parties i do apologize.

Thank you again for choosing Skypoint Hotel and suites.

We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

Thank you for taking the time to review your stay. I apologize that it appears you didn't have the experience we would have hoped for. While we certainly understand that towels will get dirty we do charge for linen when it's beyond typically use consisting of makeup, hair dye, and like damages. We do hope that if you find yourself in the area again you choose to stay with us.

We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

Dear Karly, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

Dear Stacy, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.