No dolly to transfer items to room from car, no remote for TV - no side or under button to turn on either, no working side left lamp, no towels, fridge was not cold. I turned it to max. I'll see if it comes on. The desk clerk thinks all of this is funny. I don't know why. He said he is new - 2 weeks on job. Chairs are scratched up. Desk clerk said I can check out a diff rm to see if everything works!!! I believe that is the job of the hotel staff!!! It took 1 1/2 days to get a TV remote finally. Toilet flow and bathtub flow drainage is very slow. Bowel movement must be flushed with buckets of water.