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Reviews of La Quinta Inn & Suites by Wyndham Atlanta Ballpark/Galleria

2.5 out of 5
La Quinta Inn & Suites by Wyndham Atlanta Ballpark/Galleria
2415 Paces Ferry Rd Southeast, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 422 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Truist Park
Stayed 2 nights in Apr 2024
Response from FDM on Apr 22, 2024
Leigh, we appreciate your stay with us. Come see us again!

2/10 Terrible

Elias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most horrific experience at this hotel . The front desk lady named FAY was very unprofessional and rude . She doesn’t know how to deal with customers and her attitude is horrible and customer service for her means nothing . She needs to be fired !! Manager named Dorris too very rude !! . There is a guy who works the night shift too is very rude . They treat their customers like trash and criminals. All these folks above need to go for an attitude check . It’s the worst hotel we have ever stayed at . Customer service means nothing to these people . They think they all god almighty working behind the desk . It’s only the La Quinta . We gave this place a chance but very disappointed. Breakfast sucks !!! This hotel should get an award for the rudest front desk and the rudest MGR.
Stayed 3 nights in Mar 2024
Response from FDM on Apr 22, 2024
Elias we apologize for your experience. We do our best to provide everyone a great stay.

6/10 Okay

Darnesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like the room only because i booked a suite and it didn't give suite it gave regular room
Stayed 3 nights in Apr 2024
Response from FDM on Apr 17, 2024
Darnesha, thank you for the feedback.

10/10 Excellent

Vanessa, Horse Shoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED being greeted by Tony upon check in!!! He was such a pleasure to talk to about the area! The room (King) was immaculate and nicer than we expected. Biiiig props to La Quinta! We will be back in September for the postponed Braves/Mets game!
Stayed 1 night in Apr 2024
Response from FDM on Apr 12, 2024
Vanessa, we appreciate the positive feedback. We can't wait to see you this fall! Have a great day!

8/10 Good

Kenshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from FDM on Apr 11, 2024
Kenshan, thank you for the feedback.

4/10 Poor

Jose

Travelled with group
Liked: Staff & service
it wasn't any comfortable.
Stayed 1 night in Apr 2024
Response from FDM on Apr 11, 2024
Jose, we're very sorry to hear this. We'd love to know what we can improve on to prevent this from happening. Thank you have a great day.

2/10 Terrible

Raven

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
MY stay was not so great,checking in it looks okay downstairs but upstairs loos like a motel!! I left to get some items to clean my room not even 5 mins later I get a call from the hotel saying my room door was open with all of my items was in my room when I left.. when I came back to my room my door was wide open and I can tell my items were moved around after they realized that I was not the one who left the door open ,they didn't even close my room door to my room leaving it open to anyone to go in so I talked to the hotel manager who basically brushed my complaint under the rug I was not satisfied with the results I will never stay there again and I would not refer this hotel to anyone unless its the last hotel on earth
Stayed 2 nights in Mar 2024
Response from FDM on Apr 18, 2024
Raven, we really apologize you experienced this. This is not something we are known for. Have a great day and again we apologize.

10/10 Excellent

jammal, chicago

Stayed 2 nights in Apr 2024
Response from FDM on Apr 9, 2024
Jammal, thank you for your 5 out of 5 rating! We appreciate your stay with us. Have a good day.

10/10 Excellent

Meridy, Hodges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffing, great location clean property
Stayed 1 night in Apr 2024
Response from FDM on Apr 8, 2024
Meridy, we greatly appreciate the feedback. Thank you for coming! Have a great day.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff.
Stayed 1 night in Apr 2024
Response from FDM on Apr 8, 2024
Bruce, we thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Robin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Warning. Bed bugs! We were covered in bug bites. Definitely spend a few extra bucks to stay at a nicer, cleaner facility.
Response from FDM on Apr 6, 2024
Robin, we are very sorry to hear you didn't have a good experience. We have never received comments on bed bugs and we have taken your feedback on board. We will handle accordingly. Thank you.

8/10 Good

Rosemary

Closeness to relatives. The room was too hot and we could not adjust the temperature. It remained at 80 degrees.
Stayed 3 nights in Mar 2024
Response from FDM on Apr 3, 2024
Rosemary, we appreciate you taking the time to tell us about your experience. For the future you can always let our front desk staff know! We'd be more than happy to assist. Have a good day.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from LaQuinta on Apr 3, 2024
Thank you for your review!

8/10 Good

Herbert

Liked: Cleanliness, amenities, property conditions & facilities
Near Interstate and and mall
Stayed 2 nights in Mar 2024
Response from FDM on Mar 28, 2024
Herbert, Thank you for your stay with us! We appreciate you.

10/10 Excellent

Charles

Stayed 1 night in Mar 2024
Response from FDM on Apr 17, 2024
Charles thank you for staying with us. We hope to see you again in the future.

2/10 Terrible

Jesus

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we walked in the room we could tell they barely cleaned it. Room smelled like piss. And there was hair and seemed to be dirt on the sheets. We had to go out and buy our own sheets and disinfectants to even be okay to sleep there.
Stayed 1 night in Mar 2024
Response from FDM on Mar 28, 2024
Thank you for sharing. We will take appropriate measures to have this taken care of and prevent future occurrences.

4/10 Poor

Mae

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Disorganized, failed to clean room, and furniture in room was in hazardous condition.
Stayed 1 night in Mar 2024
Response from FDM on Mar 28, 2024
Mae, we apologize your stay wasn't as expected. Thank you for your comments.

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and building
Stayed 1 night in Mar 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your comments, Sue!

10/10 Excellent

Yolanda

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, Yolanda!

8/10 Good

Desire

Good services but breakfast was terrible
Stayed 1 night in Mar 2024
Response from FDM on Mar 19, 2024
Desire, thank you for your feedback. We are trying to work on our breakfast options. We appreciate your stay with us.

10/10 Excellent

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from FDM on Mar 19, 2024
Anthony thank you for your business!

6/10 Okay

Beverly, Bessemer

Liked: Staff & service
I waited 30 mins in line to check in but the gentleman was nice and did the best he could with what he had. The rooms weren’t as clean as I would have preferred. The hotel needs to be updated. Reminds me of a motel 6.
Stayed 1 night in Mar 2024
Response from FDM on Mar 19, 2024
Beverly, we're sorry you experienced a bit of wait time. We've been busier than regularly for spring break. We appreciate your feedback.

2/10 Terrible

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Chech in Nightmare!!! 45 minute wait !!! Ridiculous!!! REQUIRED A $100 deposit as a separate transaction. Their computer and credit equipment was super slow. Only one staff person to check in a lobby full of people. Security flash cameras outside gave a very unsafe vibe.
Stayed 1 night in Mar 2024
Response from FDM on Mar 17, 2024
Linda, we're sorry you experienced a wait during check in. We do apologize for that as we've been very busy lately for spring break season. Our skycams on the outside premises are for security purposes. Thank you for your feedback.

10/10 Excellent

gena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt more like a 3 or 4 star hotel! It was a beautiful and clean hotel with spacious rooms as well as a wonderful court yard and pool. Very friendly staff and easy check-in. Beautifully decorated lobby and breakfast area as well. We felt very safe and could not have been more pleased with our room and stay.
Stayed 1 night in Mar 2024
Response from FDM on Mar 15, 2024
Gena, we're pleased to hear you enjoyed your stay with us! Thank you we hope to see you again!

8/10 Good

Yecenia

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view of downtown Atlanta
Stayed 1 night in Mar 2024
Response from FDM on Mar 14, 2024
Yecenia, we're happy you chose La Quinta Inn & Suites on your stay. Thank you for your feedback :)

8/10 Good

Kailey

Liked: Cleanliness, staff & service, amenities
Half our lights didnt work
Stayed 1 night in Mar 2024
Response from FDM on Mar 12, 2024
Kailey, we apologize thank you for sharing. We will get this taken care of.

4/10 Poor

monica

Travelled with family
Disliked: Cleanliness, amenities
Had to go to the front desk 3 separate times to get my room key card cause it kept deactivating when I had it in my sweater the whole time away from my phone and other cards breakfast was not the best Sausage was uncooked with powder eggs waffles were good , elevators need to be fixed or updated I thought it was going to break down several times , suite room is extremely small no space or room at all for the price there asking for I had to get to get my own. towels and a blanket for my room when I first checked in , was unable to set or control the heat /ac unit . The room was set for the AC to be on the whole time so the room was extremely cold the whole time definitely wouldn’t recommend or come back here again last but not least I checked out a day early and was told I couldn’t til today which I never heard ever Bedfore if I wanna leave because I’m uncomfortable and irritated with the room then that’s my choice I wasn’t happy I still got charge for another night and was charged the incorrect price I originally booked the room for be prepare when booking here
Stayed 3 nights in Mar 2024
Response from FDM on Mar 12, 2024
Monica, we apologize for this inconvenience. Thank you for sharing your concerns rest assured we will look into the matter.

10/10 Excellent

one

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review!

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, Shaun!

4/10 Poor

Rhonda

Travelled with family
Disliked: Staff & service
Check in clerk was rude. The parking lot was empty. We were a few minutes early. Was told, No rooms were ready. To check back in 45 minutes.
Stayed 1 night in Feb 2024
Response from FDM on Mar 2, 2024
Rhonda, We apologize on behalf of our clerk. Please rest assured we are taking the appropriate measures to prevent this from happening again. Thank you for your feedback.

8/10 Good

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 2 nights in Feb 2024
Response from FDM on Mar 2, 2024
Carmen, We are very glad you had a good stay. We hope to serve you again in the future. Thank you for your feedback!

10/10 Excellent

Janet

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at La Quinta and we were very impressed. The hotel is quiet, extremely clean and very comfortable. We will definitely stay here again!!
Stayed 1 night in Feb 2024
Response from FDM on Mar 2, 2024
Janet, We're very happy to hear you enjoyed your first stay with us here at La Quinta Inn & Suites. We hope to serve you again in the future! Thank you for your feedback.

10/10 Excellent

Kristin, Abbeville

Stayed 2 nights in Feb 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, Kristin!

10/10 Excellent

Crystal E

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from FDM on Mar 14, 2024
Crystal E, thank you for staying with us!

10/10 Excellent

Callice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, Clean and Spacious room
Stayed 1 night in Feb 2024
Response from FDM on Mar 2, 2024
Callice, Thank you for your positive feedback! We hope to see you again in the future.

8/10 Good

CH, Eddyville

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, CH!

10/10 Excellent

Eugene

Response from LaQuinta on Mar 21, 2024
Thank you for your review, Eugene!

2/10 Terrible

peter j

Stayed 2 nights in Jan 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, Peter!

2/10 Terrible

JACQUELINE

Stayed 2 nights in Jan 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, Jacqueline!

6/10 Okay

Renie

Breakfast was very minimal. Had to ask for more coffee and scrambled eggs. Coffee only between 6-9 am. No fruit bagels muffins.
Stayed 2 nights in Jan 2024
Response from FDM on Mar 2, 2024
Renie, We are working on our breakfast options. However our breakfast hours are from 6-9am on weekdays. We have coffee machines located in all our rooms for guests to make at anytime. Thank you for your feedback.

4/10 Poor

peter j

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointed
Stayed 1 night in Jan 2024

10/10 Excellent

Chanti

Stayed 1 night in Jan 2024

2/10 Terrible

Stacy, Clinton

Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, recomendado
Stayed 1 night in Jan 2024
Response from FDM on Mar 2, 2024
Juan, Happy to hear you recommend our hotel! Thank you for your feedback. We hope to see you again.

2/10 Terrible

james

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
room key didn't work
on the wall had ketchup stain allover above the had and door key didn't work at all. we had to call front desk to opened door for us to get in the room every time we enter in . so I decide to stay in the room but my rest of my family went out for dinner...
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Edgar

Stayed 2 nights in Jan 2024
Response from LaQuinta on Mar 21, 2024
Thank you for your review, Edgar!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay in a clean, comfortable room.
Stayed 1 night in Jan 2024

2/10 Terrible

Christine

Disliked: Cleanliness, property conditions & facilities
Didn’t have much for breakfast. Was ceral(2 kinds) and waffles. The only hot item was scrambled eggs but nothing to go with. No toast, no meats, nothing! Who wants to eat a plate of just eggs? Also, site says cribs. They have no cribs. Was terrible coming in late with a toddler thinking you’d be able to lay your baby down to sleep. Would not go bac
Stayed 1 night in Jan 2024
Response from Carlie on Jan 8, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Atlanta Ballpark/Galleria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Trinity

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had to make a police report, along with 2 other people staying at the hotel about the suspicious activity in the parking lot. Considering the area there shouldn’t be the concern about my car being broken into. MOST but not all of the staff was extremely rude. Of roughly the 10 employees I came in contact with, only the 2 front desk African American women were pleasant. Lazy and snappy encounters such the Hispanic front desk young lady, and the snaggletooth male. Unnecessary pettiness shouldn’t be served to paying guests. 0/10 recommend.
Stayed 4 nights in Jan 2024
Response from Carlie on Jan 8, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Atlanta Ballpark/Galleria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.