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Rating 10 - Excellent. 322 out of 621 reviews" "
10 - Excellent
322
Rating 8 - Good. 176 out of 621 reviews" "
8 - Good
176
Rating 6 - Okay. 55 out of 621 reviews" "
6 - Okay
55
Rating 4 - Poor. 30 out of 621 reviews" "
4 - Poor
30
Rating 2 - Terrible. 38 out of 621 reviews" "
2 - Terrible
38
8.8/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Vel
Travelled with family and small children
Mar 15, 2024
Liked: Cleanliness, staff & service, amenities
Fair price and nice breakfast. Easy parking. Close to airport. Air conditioner is sort of old and water dropped from it.
Vel
Stayed 1 night in Mar 2024
Response from Mgary on Mar 15, 2024
Thank you for your feedback. We will use this moment to work on improving the issue you stated. Hopefully, we will gain another chance to prove that we can exceed your expectations with your next visit.
Hi , everything was great , except for the mattres i think can be better thank you.
Juan
Stayed 1 night in Feb 2024
Response from Mgary on Feb 19, 2024
Thank you for your feedback. We would love to hear more from you in order to utilize your input and make improvements, to better accommodate you, on your next visit with us.
Front desk staff obviously did not want to be at work, and it showed.
Leslie
Stayed 1 night in Feb 2024
Response from Mgary on Feb 13, 2024
Thank you for your response. Please accept our sincere apology for not meeting your standard upon your arrival to our hotel. We do hope for the opportunity to make it right should you choose to stay with us again.
The hotel's website for this specific property regarding parking says the following:
"Parking
On-Site Parking
Daily: $10
Additional Parking Information
Hotel Parking is complimentary while you are a guest at the property."
I chose this property because I needed somewhere to park my vehicle for the weekend while flying out and back into the ATL airport. It appeared to me from the website that I could leave my vehicle there for $10 a day after my stay at the hotel. However, the attendant at the front desk told me that I could not leave my vehicle over the weekend while I was not a guest at the property. The information on the website regarding parking is false at worst or misleading at best.
Joe Wiley
Stayed 1 night in Jan 2024
Response from Mgary on Jan 18, 2024
Thank you for your feedback. As the property work to implement changes moving into the 2024 year, we apologize for any misleading information post to our website directly. The correct hotel information has now been updated and reflects the hotel proper parking information.
Its very comfortable , good bed and a big room.
The staff very courteous. Has a luggage storage very convenient . Airport shuttle available .
LISSETTE
Stayed 1 night in Dec 2023
Response from Mgary on Dec 26, 2023
Thank you for your feedback. We are excited to hear that your experience was enjoyable. Come back to visit us soon!
8/10 Good
Art
Dec 22, 2023
Liked: Staff & service, room comfort
Stop from airport heading home
Stay was for one night, room was ok however it had some trash left from the person before us. Breakfast was very good large selection.
Art
Stayed 1 night in Dec 2023
Response from Mgary on Dec 22, 2023
Thank you for your feedback. We would like to apologize for not meeting your expectations. Please note that we have addressed this concern with our staff to prevent this from happening again. We hope to have the pleasure of hosting you again.
The rooms were clean and comfortable with a cozy set up. It was quiet and I was able to rest comfortably. The staff was also very courteous, kind, helpful and professional. I greatly appreciate that because it is becoming so rare nowadays. I will stay there again. I'm actually going to join the rewards program, too.
Tracey
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
We are greatly appreciative of your kind words. Come back to see us soon!
Room was clean, service was great from staff. There are some good places to eat right down the road. Close to the airport and the airport off-site parking.
Amy
Stayed 1 night in Nov 2023
Response from Mgary on Dec 4, 2023
Thank you for your feedback. Come back to see us again!
Marriott BonVoy Property that I typically try to find when staying in new area's.
Thank You!
Ernest
Stayed 1 night in Oct 2023
Response from Mgary on Nov 8, 2023
Thank you for your response. We appreciate your loyalty & hope to see you on your next visit to the Atlanta area.
6/10 Okay
Christina L
Nov 4, 2023
Liked: Staff & service
Overall, this was a good visit, only issues were a constantly running toilet, which the maintenance person said he fixed but did not, and low water pressure in the shower. We spoke to the front desk supervisor as we left as well. The location to the airport was perfect!
Christina L
Stayed 1 night in Nov 2023
Response from Mgary on Nov 6, 2023
Thank you for your response. This issue was addressed with the appropriate department in order to reinforce the policies in place for these types of issues. We apologize for not meeting your standards during your time here with us.
Jasmine at the front desk was very pleasant. Easy check in, quickly found parking, even though we arrived late in the evening. Short distance to airport
Tiffany
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you for your response. We always look to make our guest feel welcomed. Come back to see us soon.
This was our over night before we flew home. It was clean, comfortable and easy to get in and out of. One person stood out and that was Bob - I think he was with maintenance. He was friendly & so helpful. A true pleasure talking with him.
Susan F
Stayed 1 night in Sep 2023
Response from MGary on Sep 19, 2023
Thank you for your response. We will definitely let maintenance know about the kind words spoken about him. We appreciate your business and hope to see you again.
The property was very close to the airport and I had a 6am flight so that was great. The 1st room had a horrible smell but the moved me immediately and the 2nd was perfect. I would stay again
shawanna
Stayed 1 night in Sep 2023
Response from MGary on Sep 14, 2023
Thank you for your response. We used this moment to reinforce the 100% Guarantee that if you are not satisfied, we will make it right. We are so happy we were able to correct the issue & make your stay a pleasant one. We hope to see you again soon.
Hotel was great for an overnight stay for an early morning flight
Benjamin
Stayed 1 night in Aug 2023
Response from MGary on Aug 28, 2023
Thank you for your response. We would hope that in your future travels you will be back to visit us here at the Fairfield by Marriott Atl. Airport North.
10/10 Excellent
Brenda
Aug 21, 2023
Brenda
Stayed 1 night in Aug 2023
Response from MGary on Sep 11, 2023
Thank you for your response. We hope to see you in the future should you visit the Atlanta area again.
Courtesy breakfast was good. Carpet in rooms and hallways were dirty. Requests for toothbrush was delayed being answered and the answer after a long delayed of 2 hours after repeated requests was "no toothbrush".
OKOR
Stayed 2 nights in Aug 2023
Response from MGary on Aug 14, 2023
Thank you for your response. We would like to offer our sincere apologies for your experience with us. We will ensure that our team review the hotel's policies & procedures to prevent issues such as this from happening again.
4/10 Poor
Bernadette
Travelled with family
Aug 13, 2023
Disliked: Amenities
The room was on the ground floor near the laundry. Noisy The power went out for six hours no back up
Bernadette
Stayed 2 nights in Aug 2023
Response from MGary on Aug 14, 2023
Thank you for your feedback. We are sorry that you had to experience your stay us throughout the bad weather here in Atlanta. Our team has taken this opportunity to work on improving our system in the case of bad weather in the future for our guest experience.
Thank you for sharing your experience with us. We hope in your future travel plans you come back to visit us!
6/10 Okay
Fasil
Travelled with family
Jul 21, 2023
our room stinks
washroom smels
Fasil
Stayed 4 nights in Jul 2023
Response from Mgary on Jul 24, 2023
Thank you for sharing your experience. We understand we fell short of your expectations and we sincerely apologize. I will share this with my team to ensure we take this learning opportunity, to improve future experiences.
Jasmine at the front desk was amazing! Chasity was very sweet as well! I had a billing issue and she resolved it very quickly. The hotel was very clean and smelled sooo good even in the hallways! The breakfast was sooo good! Shower was hot and the suites were a nice size! Justin was very helpful and nice also. Overall the stay was great even with the billing concern I had. It was in a great neighborhood and had longe spots close by.
Nadine
Stayed 3 nights in Jul 2023
Response from MGARY on Jul 19, 2023
Thank you for sharing your experience. We are delighted that you enjoyed your time here. We hope to have the pleasure of hosting you again, should you visit the Atlanta area again.
Place was really dirty, we saw 2 roaches in the room and 1 piece of female underwear was left on the floor. Property description mentioned they had a baby crib available but that was not true. When attempted to cancel the property denied so because we had already checked in, perfect business model since they don't have to keep it clean for the guests and we still ended up paying for a place we didn't stay in (booked another hotel close by)
Ileana
Stayed 3 nights in Jul 2023
Response from MGARY on Jul 17, 2023
We are sorry to hear about your experience. We pride ourselves on delivering great service and clean comfortable surroundings. I am sorry that was not your experience. We hope you will allow us another opportunity to serve you in the future.
The check in was fun - fun people and friendly. The room was nice. The hotel was clean. The only problem was no adequate parking, but security helped me park safely.
Melanie
Stayed 1 night in Jun 2023
Response from MGARY on Jul 5, 2023
Thank you for your response. We are glad we were able to accommodate you the best way possible.