Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
84% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Business trip close to location.

Posted 30-Jan-2016
Overall good, old mattress and stained, same with the sheets and towels.
3 out of 5
by A verified traveller

Staff was excellent, room needed maintenance.

Posted 27-Jan-2016
Pros: Staff
Cons: Remodeled rooms and better control over occupants and noise
Location: Location hard to find.
Staff was excellent, location hard to find, room needed maintenance. I was on the second floor, floor appeared to be repaired; however, walking on it there was a tilt and felt as though I was going through. Individuals lodging above was very noisy until 3AM. Not a restful night.
Comment from Hotel Management
2-Feb-2016 by Manager, Hotel Management
Thank you for posting a review of our property. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I have shared your comments with our maintenance engineer and will make sure that we are better monitoring noise levels in our hotel. Still, I am glad to read that our staff provided you with accommodating customer service. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller

Will never stay at this hotel again

Posted 27-Jan-2016
Very disappointed with my stay. Upon check in I had to wait 20 minutes for them to pull up my reservation. The lobby was freezing cold and it's winter. The first room I was giving I had to take the stairs to the 3rd floor as there is no elevator on that side. Enter the room only to find that it was not clean, bed unmade, food on the counter, window open as if someone else was staying there. Had to take my luggage back downstairs. Was given a handicap room on the first floor. It was ok, the bed was clean. The bathroom shower stall floor looked awful, the carpet had a lot of stains. Didn't get to sleep long because of noises outside my window, delivery trucks, mowers and the curtain wouldn't close all the way so I had to keep the room dark so no one could see in. I would never stay here again or recommend anyone else to do so.
1 out of 5
by A verified traveller

Was refused at the door because of my interracial

Posted 26-Jan-2016
Was refused at the door because of my interracial relationship with my boyfriend.this was the worst experience in racism that I have ever seen being a Caucasian business woman, this my worst experience.
Comment from Hotel Management
2-Feb-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments as a training tool to coach our staff to ensure that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
by A verified traveller

Posted 23-Jan-2016
The hotel was a bit outdated. We where across the hall from the garbage room, so by the time we left it was smelling pretty badly.
Comment from Hotel Management
1-Feb-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a comfortable stay. To uphold our company’s high standards, I will coach our staff to make sure we are frequently walking our property to ensure that your experience is not repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1 out of 5
by A verified traveller

Dirty Room doesn't even begin to describe

Posted 19-Jan-2016
This room was absolutely filthy. There were cigarette ashes in the lamp. It was outdated and didn't provide any amenities like hand soap.
Comment from Hotel Management
26-Jan-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
by A verified traveller

Posted 19-Jan-2016
Pros: front desk staff
Cons: the room. generally, the room - all over
Location: very hard to find, no signage, nothing within walking distance
hotel staff very courteous, hotel disappointing. Curtains wouldn't close properly, no hangers at all, just not up to par with other extended stay hotels that I've stayed in.
Comment from Hotel Management
26-Jan-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize that your stay was not to your expectations. In response to your feedback, I will work with our staff to make sure that our property meets our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3 out of 5
Recommended
for Everyone
by A verified traveller from Tampa,FL

Great location

Posted 15-Jan-2016
Price okay, room comfortable, location great. I would stay here again.
Comment from Hotel Management
21-Jan-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our comfortable accommodations as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Detroit, MI

Nice and Quiet Hotel

Posted 4-Jan-2016
Although this hotel is not 4-5 star its very nice and quiet off to the back. Bed is very comfortable and the kitchen was awesome.
Comment from Hotel Management
11-Jan-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. It's great to hear that you had a comfortable stay and enjoyed all the amenities our hotel has to offer. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
1 out of 5
by A verified traveller from Georgia

Disgusting EVERYTHING!!!

Posted 28-Dec-2015
I will never stay at this dump EVER again.... So uncomfortable & gross!
Comment from Hotel Management
6-Jan-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.