Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

I would never stay there again

Posted 9-Aug-2015
Pros: The A/C worked.
Cons: Management needs to clean out the riff raff and go with all new management.
I walk into the hotel and immediately smell the odor of raw marijuana. The desk clerk wasn't at the front desk, but all of her friends were, just hanging out. I get my room and walk through the hallway and there were a couple of meth heads walking through the hallways, not sure if they were staying there but definitely didn't look like it. When I got to the room, it was OK, no special amenities. It wasn't until about midnight did the circus come to town and it was loud throughout the hotel until about 3am. Did not get the rest I needed.
Comment from Hotel Management
27-Aug-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, we do not tolerate the use of illegal substances at our property. Once we are informed and we detect the substance, we follow a proper procedure to eliminate its use. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller from P

Terrible

Posted 2-Aug-2015
This hotel was dirty, old and workers did not care or want to help. Room smelled like crap. I want my money back. If you want to be treated like crap go here.
Comment from Hotel Management
18-Aug-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay wasn't up to standards. I will be reviewing your comments with our team to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
1 out of 5
by A verified traveller from tn

Do not stay at this hotel

Posted 20-Jul-2015
Do not stay at this hotel very dirty , the whole place smelled like trash
Comment from Hotel Management
4-Aug-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness and odor issues you experienced. As this hotel’s manager, I can assure you that I am working closely with our housekeeping staff to solve this issue so each guest has a clean and comfortable stay. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2015
It was alright, It was one of the cheaper options, so I didn't expect much. Not great, but not bad.
Comment from Hotel Management
3-Aug-2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Still, we are glad to read that we were able to provide you with a good value and a satisfactory stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
2 out of 5
by A verified traveller from Charleston, SC

Not worth the expense!

Posted 10-Jul-2015
This place is terrible! Stayed for two nights, paid $219 and got the worst customer service ever! Room service was not included. And not only that in order to receive fresh towels you had to ask for it. On top of that you have to go downstairs and pick it up. The condition of the room was average, fairly clean, and the bathroom was not up to par! Never again!!!
Comment from Hotel Management
3-Aug-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that our housekeeping services did not meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company's high standards, we will work to ensure that we are clearly communicating our amenities during check-in. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from Jackson, TN

Good Location, But room could be cleaner. 2.5 star

Posted 29-Jun-2015
Pros: The location
Cons: Overall, I think they could have an nice hotel. For now, this is just an average hotel.... And the 2.5 star rating is accurate.
Location: Lots of food options and a state park
The reviews are mixed on this property so I hope this helps. This is just an average hotel.... And the 2.5 star rating is accurate. My husband and I had an overnight stay. We arrived late at almost 10pm . True, check-in was a bit slow as other have stated. And yes, it is a safe area, close to food and not too far from the mall and near a state park.. YES, It was a bit tricky to find, because it does sit up a hill surrounded by trees. The property was quiet and I liked the fact that it was nestled amongst the trees. We stayed in room #205, the room was decent sized. There was no carpet in our room and I was very glad about that. YES, I agree the kitchenette was a bit dated and well used. But was decent enough. True, you have to go to the front desk to get plates, pans and items to use if you plan to cook. And True, the front desk people did NOT mention this to us either when we checked-in. Yes, it would be nice to have this informed at check-in. But we weren't cooking so. Our room didn't have dead insects, however we did find the top of the frig had thick dust ( I only mention because at 5'5" I could see on top of the frig.) Not very appetizing, but I cleaned it off, as far as I could reach. So that was too big a deal. Yes, I too had a microwave that could have used a bit more wiping off- as it had what appeared to be grease on the front, but that wasn't too bad either. However the bathroom sink, toilet and shower were a different story. I worked in ja
Comment from Hotel Management
14-Jul-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced. We are sorry for these issues, but are happy to hear that we provided you with a positive stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
1 out of 5
by A verified traveller from atlanta

Dirtiest hotel I've ever stayed in

Posted 24-Jun-2015
Hotel lobby is dirty, elevators dirty and room is antiquated and worn out
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness of our property during your visit. I discussed your comments with the team, and we will make sure to clean and inspect our rooms to our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller

Very unhappy

Posted 14-Jun-2015
Pros: n/a
Cons: Where to start. More friendly/nice staff. Floors and lobby vacuumed.
Location: n/a
When I checked in, the lobby hasn't been vacuumed. The front desk lady acted as if she didn't want to be there. She was not sociable at all. The manager had to be found, wasn't ready available for the front desk lady. Front desk lady had to leave the area to find the manager. The hotel smelled stale. As if it had been locked up and the air condition just turned on. The hall ways had not been vacuumed. I will not recommend this hotel anyone.
Comment from Hotel Management
23-Jun-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize for the service and cleanliness issue you experienced during your stay. To uphold our company’s high standards, I will be coaching our staff on the importance of providing professional customer service as well as making sure our hotel is fresh and clean for all of our guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified traveller from the world

decent for the price

Posted 10-Jun-2015
Pros: it was close to where i needed to be quiet
Cons: more blankets on bed there needs to be better signage to it, even though I had my gps i missed the turn and did the same thing the next day...
Felt safe (I was alone with my teen daughter so that was important to me). The room felt a bit bare and I think the whole inside needs a good paint job, but it was ok. The breakfast is 'grab and go' peanut bars and apples etc
Comment from Hotel Management
23-Jun-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. We appreciate you letting us know that our hotel’s appearance was not what you expected. Still, I am glad to read that we were able to provide you with a comfortable stay at a reasonable rate. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
1 out of 5
by A verified traveller from FL

Filthy

Posted 6-Jun-2015
I understand that I paid a cheap price, but Id at least expect the room to be clean. Did not want to walk barefoot in the bathroom or on the carpet. There was filth everywhere. The tub did not drain I could see hair clogged in it, and they entire hotel had a nauseating smell. Breakfast was joke, yes, it was free, but everything was expired and the fruit was old. The only good thing was the coffee. The location was good and the so was the price, but other than that I wouldn't recommended staying here. Thankfully I only needed a room for one night. This hotel needs a seriously interior remodel and the staff to do a better job cleaning the rooms. The front desk staff was okay.