Ratings based on 111 Verified Reviews

2.8 out of 5
52% of guests recommend
2.9 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

My review

Posted 4-Feb-2017
Cons: See above.
Almost everything was fine. My only complaint is that a quick breakfast was advertised as being included. In reality, all that was provided was some coffee, powdered coffee creamer, and instant hot chocolate packs. When I inquired, a few pre-packaged muffins were brought out from a closet. No fruit juice, no fruit, no nothing else at all. Even if it's defined as a continental breakfast, if all that's offered is coffee and a muffin, that does not meet minimum standards - it's not breakfast by any stretch of the imagination - it's false advertising.
Comment from Hotel Management
10-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad you had a pleasant experience at our hotel, but disappointed to read that our grab-and-go breakfast did not meet your expectations. Your review will be sent to corporate. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller fromCanada

Posted 11-Nov-2016
Pros: The hotel was nice and quiet. The beds were comfy and the room was very clean and large.
Cons: There needs to be better signage to find the hotel. It is a building in amongst the trees with no sign on the hotel, just two small pieces of paper taped to the front door. There is one really small hotel symbol sign at the turn onto the road but it's really hard to see and if you don't know the symbol for the hotel you will miss it.
Comment from Hotel Management
16-Nov-2016 by Manager, Hotel Management
Thank you for taking the time to write a review about your stay. It is great to read you had a quiet experience at our hotel and that our beds were comfortable to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1out of 5
by A verified traveller

Keep looking

Posted 27-Sep-2016
Worst experience I've ever had with a hotel. After driving all day and just needing to sleep, I book my hotel on expedia for a queen bed. When I finally arrived at the hotel the man at the counter tells me that he is doing an audit and cannot check me in until 3 a.m. Friday night in Atlanta and the hotel runs an audit from 1 a.m. to 3 a.m. I asked him if there are any other hotels nearby and he tells me that they are all doing audits. So I sit in my car and wait until 3 a.m. I go back in and he tells me he is not finished. Finally when he is able to get into his computer he tells me that the room I booked is no longer available and that I need to upgrade to a suite. Then tells me that I am responsible to pay the difference for the suite. I finally get to the room close to 4 a.m. and it is so disgusting. The only reason I stayed is because it was 4 a.m. and I was so exhausted that I couldn't even fathom driving to another hotel and starting this process all over. I will never stay add another Extended Stay and would never recommend this hotel. Awful experience. Thankfully I brought my own towels because there was hair on the discolored towels the hotel provided.
Comment from Hotel Management
7-Oct-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. It was disheartening to read that we were unable to provide you with a comfortable stay. I do apologize for our staff member not being able to check you in during the night audit. Although he was correct in reference to not be able to check in during night audit, there should have been some steps that could have been prep in order to at least get you into the room. This issue will be addressed promptly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1out of 5
by A verified traveller

Don't expect much

Posted 18-Sep-2016
We booked this room because it had a kitchen andwe wanted to perhaps cook breakfast but there were no pans . Silverware or dishes ... Not even a paper cup! We had to go to the lobby to get a cup for water! It also reminded us of our stay in Central America where they usually don't supply washcloths ....none in this room! And it wasn't as clean as some of the places we stayed in CostaRica! There wasn't even a couch or a reading chair in our studio with 1 queen bed. All in all a terrible excuse for an extended stay room
Comment from Hotel Management
4-Oct-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for us not being able to accommodate you with a great stay; we also apologize for not being able to provide you with the proper utensils in a timely fashion. We do have kitchen cookware at the front desk, we will do a better job communicating this to guests. Still, we are striving to ensure all our guest are provided with a welcoming stay. Once again we do apologize for any issues you have experienced with us.
3out of 5
by A verified traveller

Posted 17-Sep-2016
Staff was very nice, parking was easy. The towels in the room had hair stuck in the threads and the bed was not comfortable.
Comment from Hotel Management
26-Sep-2016 by Manager, Hotel Management
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that the bed was not comfortable and the towels were not up to standard. To uphold our company's high standards, we will train our staff to review the towels more thoroughly moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2out of 5
by A verified traveller

Hard to find

Posted 16-Sep-2016
I had roach in my room had changed room new smell like roach spray got bit by a spider, the breakfast suck,the staff is very nice, i yhink after they remodel it well be better.
Comment from Hotel Management
26-Sep-2016 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for issues that you have described. In response to your feedback, I would like to ensure that the room you stayed in is treated. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
2out of 5
by A verified traveller

Posted 10-Sep-2016
It needs to be updated and some people were smoking in the building
Comment from Hotel Management
20-Sep-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we were not able to provide a great stay for you. Still, we are make you aware that our property will undergo a refresh Reno starting near the end of September. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5out of 5
Recommended
for Everyone
by A verified traveller

A well hidden sweet spot

Posted 29-Aug-2016
It was a little hard to find, but it is like a mountain retreat in the middle of a big city. Everything was great..very, very quite spot.
Comment from Hotel Management
7-Sep-2016 by Manager, Hotel Management
Your feedback is very important. It is great to see you enjoyed our location and the quietness of our hotel as well as the area surrounding it. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
3out of 5
by A verified traveller fromAtlanta GA north side

Posted 6-Aug-2016
Adequate overall. Very average, but bathroom tile needs a good cleaning. Grout is very dirty in shower
Comment from Hotel Management
12-Aug-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the tile not being as clean as expected. We wish that your stay have been better that satisfactory. We hope to have another chance to do so should your travels bring back this way.
2out of 5
by A verified traveller fromFt Lauderdale, FL

Severly Depressing

Posted 26-Jul-2016
Pros: We had cable and Wi fi.
Cons: Try not to have so many people (transients) in front. Glasses in the bathroom would be a nice touch too, Spruce up the Rooms
Location: Convenient to main roads and I-75, Six Flags is nearby as is downtown Atlanta.
First and foremost it was almost impossible to find the first night even with MapQuest. The sign for the hotel by the road is blocked by trees and is VERY small. The people at the front desk were very good. When I asked for extra pillows we got them very quickly. The room itself was nice but some of the floor boards were warped, our blankets had numerous cigarette burns. The floor but the kitchen also needs to have the trim repaired. The room also had a very stale oder and also the faint smell of smoke. The breakfast is basically coffee or tea, Oatmeal, granola bars, or some type of muffin ( We went to McDonald's that was down the block.. Also we had to bring our own cups for the bathroom as they do not supply glasses.