Ratings based on 1,057 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Feb-2016
Great stay will be back again. Will recommend to fiends and family
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 3-Feb-2016
Pros: Location and shuttle service.
Cons: Lighting in the room and bathroom.
You are in the middle of the Buckhead area within walking distance of lots of shopping and restaurants. The hotel shuttle service will take you anywhere within 3 miles of the hotel. However, the room was very dark. The lighting was terrible. You could not see well enough to put on make-up in the bathroom. And the sink area was very narrow. I hit my elbow on the towel bar trying to blow dry my hair. Had to sit by the narrow window in the main room with my small mirror propped up on the overturned ice bucket to put on make-up. The beds were comfortable. Wi-Fi access was very slow.
2 out of 5
by A verified traveller

Nice hotel, incompetent staff

Posted 3-Feb-2016
The valet attendant made us give him our car key while we checked in, though we were self-parking, & managed to lose our keys in 2 minutes of having them. We spent the next 1/2 hour searching with him outside for our key, while he complained to US that it was going to cost $400 to get it replaced & would come out of his pocket, that he made minimum wage & it would take him months to pay off. It was completely inappropriate. Because of the key fiasco, we were almost an hour late to the party we were in town for. We were given a free shuttle ride to our party as we now had no car, & the driver asked us how he's supposed to be sure it's within 3 miles. Again, inappropriate. We were offered free breakfast but given no vouchers & the restaurant manager questioned us & seemingly had no idea, & told us the person who offered it to us had no managerial authority to do so. All in all, a customer service disaster handled poorly & unprofessionally at every turn by multiple staff members. Hotel was perfectly nice & otherwise fine, but we will never come back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lighting

Posted 25-Jan-2016
The lighting in the room and the bathroom were low. The bathroom in particular was ridiculously low and what I would consider sub standard. The rest of the stay was fanatastic
2 out of 5
by A verified traveller

OK but not worth the money

Posted 25-Jan-2016
Pros: I was at the end of the hall and it was no traffic good sleep.
Cons: Not charge for everything $2 bottle of water is the worst....
Location: The location was ok
The valet parker gave us a spill how much to park and how it would be more if he park for us because we have to tip him too which we didn't mind that but don't make it seem like we have to tip. then it is no excitement in this hotel the bar was always empty.
5 out of 5
Recommended
for Everyone
by A verified traveller from Upper Marlboro, MD

Terrible traffic

Posted 25-Dec-2015
Beautiful hotel next to the mall. Traffic was terrible and parking was a public lot that cost $20 per night. But the hotel was near a Marta train station (Buckhead). If you're familiar with a subway, you should be able to get around.
3 out of 5
by A verified traveller from Charlotte NC

Great hotel near Shopping Mall

Posted 23-Dec-2015
This is great hotel location near shopping mall, restaurants and movie theatre. The first issue I have is that the hotel swiped my credit card multiple times (14x) to the point that I had no available credit on my card. After further research, the issue was rectified within 5 business days. Lastly, it's $25 A DAY for parking REGARDLESS if you have your car parked for the duration of your stay. You will NOT avoid the fee.
5 out of 5
Recommended
for Everyone
by A verified traveller

grear

Posted 18-Dec-2015
Location was amazing you can walk everywhere so you don't need to sit in Atlanta traffic. Staff was very nice to me. Parking X garage right next to it. Overall great!
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia

Perfect Location!

Posted 7-Dec-2015
I appreciated the fact that the hotel was in walking distance to the various shops & the Lenox Mall where I spent the majority of my stay. The shuttle service was excellent! They dropped off & picked up at almost everywhere I needed to go. The staff was courteous & professional. I'd definitely stay here again on my next trip to ATL.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2015
Pros: The staff was extremely accomodating and polite.
Location: Great location for walking to restaurants, shopping etc.
We visited this hotel for a quick weekend getaway. The staff were friendly and welcoming. The quickly solved minor issues that arose. The rooms were clean,comfortable and chic.