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Country Inn & Suites by Radisson, Atlanta Downtown – Avis

2.5 out of 5

Avis

6,0
Note de 10 – Excellent, d’après 186 avis sur 1000." "
Note de 8 – Bien, d’après 209 avis sur 1000." "
Note de 6 – Acceptable, d’après 195 avis sur 1000." "
Note de 4 – Médiocre, d’après 164 avis sur 1000." "
Note de 2 – Terrible, d’après 246 avis sur 1000." "

6,0/10

Propreté

7,2/10

Service et personnel

5,8/10

Commodités

5,6/10

État et installations de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 – Bien

frederic

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
visite de 2 jours à Atlanta. Hôtel idéalement situé à 10mn en voiture du Down town
Séjour de 2 nuits en août 2019

8/10 – Bien

Issa, Ohio

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Le service est bien et les employés sont aimables et serviables par contre j’ai remarqué que le nettoyage des chambres se faisait en surface il y a de grosses boules de poussière derrière les meubles et le l’évier était bouché j’ai signalé mais jusqu’à notre départ rien n’a été fait. Sinon c’e Un hôtel bien situé et sécurisé.
Séjour de 3 nuits en mai 2019

6/10 – Acceptable

Peter, Massy

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Bon hôtel, très confortable, bon petit déjeuner. Malheureusement mal placé : les bus ne passent pas, j'ai dû marcher jusqu'en ville (environ 30 mn)
Séjour de 4 nuits en décembre 2018
AP a répondu le 30 janv. 2019
Dear Peter, Thank you for leaving a review and letting us know how we are doing!

4/10 – Médiocre

Sebastien, Atlanta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Arrivé à l’hôtel, ils n’av Pas de chambre de disponible. Attendu 2h avant de pouvoir avoir une chambre.
Séjour de 2 nuits en novembre 2018
General Manager a répondu le 13 nov. 2018
Good day Mr. Sebastien, We truly apologize for the issue with your delay in getting a room upon your arrival. Please know we are working diligently to ensure this doesn't happen in the future. Thank you for post and we hope you will give our hotel another try in the future.

10/10 – Excellent

Pamela

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For my needs, everything was fine.
Séjour de 1 nuit en mai 2024
Manager a répondu le 28 mai 2024
Hello Pamela,We are grateful to hear that our hotel met your needs during your stay. Our team strives to provide a comfortable experience for all our guests. Should you have any further feedback or suggestions, please do not hesitate to reach out. Thank you for choosing to stay with us.

10/10 – Excellent

Denise, Whittier

Points forts : Propreté, service et personnel
The carpet was old and had many stains. It smelled muggy, dirty, it was not a bad odor, but nonetheless is smelled.
Séjour de 2 nuits en mai 2024
Manager a répondu le 25 mai 2024
Hello Denise,We appreciate your feedback regarding the carpet in your room. Our team will look into this matter to ensure a more pleasant experience for future guests. If you have any further concerns, please feel free to reach out to our management team for assistance. Thank you for bringing this to our attention.

10/10 – Excellent

Elaiza Mae

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
Manager a répondu le 25 mai 2024
Hello Elaiza Mae,Thank you for sharing your feedback with us. We appreciate your comments and will forward them to our team for review. Your input helps us to continually improve our services for all guests.

2/10 – Terrible

India, Faison

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
On arrival, the building just doesn't have an inviting feel. While the lobby and check in area give the sense that ok looks can be deceiving, that was not the case. The room was outdated, the carpet was so dirty it was sticky and moist disgusting. Breakfast was frozen both mornings. you couldn't bring food to the room from the breakfast area, which unless its fruit i wouldn't because the room was nasty.
Séjour de 2 nuits en mai 2024
Manager a répondu le 23 mai 2024
Hello India, We appreciate you sharing your experience. Guest feedback is valuable in helping us improve our services. If you have any further concerns, feel free to reach out to our management team directly for assistance.

8/10 – Bien

Andre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
About as good as expected.
Séjour de 2 nuits en avril 2024
Manager a répondu le 21 mai 2024
Hello Andre, We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please do not hesitate to reach out to us.

8/10 – Bien

HARIS

Séjour de 2 nuits en mai 2024
Manager a répondu le 19 mai 2024
Hello HARIS,We're thrilled to hear you had a great stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

2/10 – Terrible

Jared

Points faibles : Service et personnel, état et installations de l’hébergement
Terrible mangment
Séjour de 1 nuit en mai 2024
Manager a répondu le 17 mai 2024
Hello Jared, We're sorry to hear about your experience. Your feedback is important to us and we encourage you to reach out to our management team directly to further discuss your concerns. Thank you for bringing this to our attention.

10/10 – Excellent

diann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 2 nuits en mai 2024
Manager a répondu le 14 mai 2024
Hello diann, We regret to hear about your experience and appreciate your feedback. We encourage you to reach out to our management team directly to further discuss your concerns and provide valuable insights for improvement. Thank you for taking the time to share your thoughts with us.

8/10 – Bien

Jennifer Sue

Points forts : Propreté, service et personnel
Very friendly staff
Séjour de 3 nuits en avril 2024
Manager a répondu le 23 avr. 2024
Hello Jennifer Sue,We are delighted to hear that you found our staff to be very friendly during your stay. Our team takes pride in providing excellent service to all our guests. Your kind words will be shared with the staff as positive feedback is always appreciated. Thank you for taking the time to share your experience with us.

10/10 – Excellent

Sheryl

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was nice and helpful, when I'm in Atlanta again, I will definitely stay there again.
Séjour de 3 nuits en avril 2024
Manager a répondu le 23 avr. 2024
Hello Sheryl,We're pleased to hear you had a positive experience with our staff during your stay in Atlanta. Your loyalty means the world to us, and we look forward to welcoming you back in the future for another great stay.

10/10 – Excellent

Sidney, Vallejo

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The front staff were very friendly & knowledgeable. There was a hot continental breakfast every morning. There were fresh cookies at the front desk.
Séjour de 5 nuits en avril 2024
Manager a répondu le 20 avr. 2024
Hello Sidney,We are thrilled to hear you enjoyed the friendly service from our front staff and savored the hot breakfast we offer. The fresh cookies at the front desk are always a hit among our guests. Thank you for sharing your positive experience with us!

8/10 – Bien

Prashant

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Manager a répondu le 20 avr. 2024
Hello Prashant,We are thrilled to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority. If you have any additional feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 – Excellent

Glenda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Management and staff was very pleasant and professional.
Séjour de 3 nuits en avril 2024
Manager a répondu le 19 avr. 2024
Hello Glenda,We are delighted to hear that you found our management and staff pleasant and professional during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience at our hotel.

2/10 – Terrible

Kishore

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
its not safe rude staff
Séjour de 1 nuit en avril 2024
Manager a répondu le 18 avr. 2024
Hello Kishore, We take feedback seriously and will address these concerns with our team. Ensuring the safety and comfort of our guests is our top priority. We encourage you to contact our management team to further discuss your experience.

10/10 – Excellent

Ronan

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful
Séjour de 1 nuit en avril 2024
Manager a répondu le 25 avr. 2024
Hello Ronan,We are delighted to hear that you had a wonderful experience during your stay with us. Our team appreciates your positive feedback and looks forward to welcoming you back in the future.

4/10 – Médiocre

Kellie

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is nice since it's close to downtown but far enough away you're not in with the noise and traffic. The hotel is rundown though, there appears to be no upkeep in making the hotel look nice. The staff was not friendly - they were not rude either, but not welcoming or interested that there were guests around. The price for downtown Atlanta hotel is good...but you get what you pay for. Would not stay here again.
Séjour de 2 nuits en avril 2024
Manager a répondu le 13 avr. 2024
Hello Kellie,Thank you for sharing your feedback with us. We appreciate your comments about our convenient location. Rest assured, we value all guest feedback and will use your comments to continue improving our services. Feel free to reach out to our management team directly with any further concerns so they can assist you accordingly.

2/10 – Terrible

Leandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Checked out within 2hrs of checking in. I booked two rooms. The bathroom was dirty the drains in the sink and shower had black stuff around it. The rooms are outdated and beds sunked in. Also the floors are slanted bad walking towards the window.
Séjour de 2 nuits en avril 2024
Manager a répondu le 13 avr. 2024
Hello Leandra,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the management team to address these concerns. We strive to provide a comfortable stay for all our guests.

6/10 – Acceptable

Gabriela

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Great breakfast and friendly staff, close to uptown. Property and rooms are dated and need some maintenance.
Séjour de 1 nuit en avril 2024
Manager a répondu le 13 avr. 2024
Hello Gabriela,We appreciate your positive feedback regarding our breakfast and staff. We regularly strive to provide the best service to our guests. Your comments on the property and rooms have been duly noted and will be shared with our management for further review and improvement.

2/10 – Terrible

Lee

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I arrived at the hotel around 6:15pm and I was on my way to my new hotel by 7:53pm. The floor in my room was slanted bad by the window I was on the 2nd floor. The bed was sunk in. The room was completely outdated nothing like the pictures. My toilet seat had urine and hair on it. The sink drain had black stuff on it. The shower drain had black guck around it. That was the final straw and I booked a room at JW Marriott so my children could enjoy their mini vacation in a clean hotel. I booked a second room for my sister so I lost out on two reservations. I would like a refund for both rooms because I wasn't there for two hours.
Séjour de 2 nuits en avril 2024
Manager a répondu le 13 avr. 2024
Hello Lee,We regret to learn about your recent experience at our hotel. We strive to provide a pleasant stay for all our guests and will address your concerns with our team. We value your feedback and will make sure to take necessary steps to prevent future occurrences. Thank you for bringing this to our attention and for considering staying with us.

8/10 – Bien

Yolaunda, Tallahassee

Voyage de couple
Points forts : Service et personnel
Staff was great and place was clean. It’s older though and a little run down.
Séjour de 1 nuit en avril 2024
Manager a répondu le 12 avr. 2024
Hello Yolaunda, Thank you for recognizing our wonderful staff and clean environment. We appreciate your feedback about the age of the property and will certainly take it into consideration for future improvements. We hope to welcome you back for an even better experience next time.

6/10 – Acceptable

Margaret

Points forts : Service et personnel
Séjour de 1 nuit en avril 2024
Manager a répondu le 10 avr. 2024
Hello Margaret, We appreciate you choosing our hotel for your stay! If you have any feedback to share with us, please don't hesitate to reach out so we can address any concerns. We hope to welcome you back in the future for an improved experience.

10/10 – Excellent

Kashon

Séjour de 2 nuits en mars 2024
Manager a répondu le 23 avr. 2024
Hello Kashon,We are overjoyed to hear that you had a wonderful experience during your stay with us! If you have any further feedback to share, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 – Excellent

Bennie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Like the convince to the hwy 85
Séjour de 1 nuit en mars 2024
Manager a répondu le 1 avr. 2024
Hello Bennie,We appreciate your feedback on the hotel's proximity to Highway 85. It's great to hear you found our location convenient for your travels. Your input is valuable as we continue to enhance our guests' experiences. If you have any more comments or suggestions, please feel free to reach out to our management team.

4/10 – Médiocre

Johnattan

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bad cigarette and mold odors in the room, air conditioning very loud.
Séjour de 2 nuits en mars 2024
Manager a répondu le 3 avr. 2024
Hello Johnattan, We appreciate your feedback regarding the odors in the room and noise from the air conditioning unit. Your comments will be shared with our team for further review and improvement. We hope you still found some aspects enjoyable during your stay. Thank you.

4/10 – Médiocre

Brenda

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Manager a répondu le 27 mars 2024
Hello Brenda, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact our hotel directly to provide more details on how we can improve. We value your input and hope to welcome you back for a more pleasant experience.

10/10 – Excellent

Heather, Carleton Place

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The hotel was conveniently located for my needs. The staff were very friendly and welcoming. The property is a bit older and a little run down but it was still nice. The bed was VERY comfy so that’s what was the most important to me!
Séjour de 1 nuit en mars 2024
Manager a répondu le 22 mars 2024
Hello Heather, We are pleased to hear you found our location convenient and our staff welcoming. We appreciate your feedback on the property's condition and are glad to know you enjoyed the comfortable bed during your stay. Your comfort is our priority, and we hope you will consider staying with us again in the future.

10/10 – Excellent

brittany

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I felt safe staying here. The beds where comfy and great breakfast.
Séjour de 2 nuits en mars 2024
Manager a répondu le 22 mars 2024
Hello brittany,We're glad to hear you had a comfortable and secure stay with us, enjoyed our cozy beds, and indulged in our delicious breakfast offerings. Our team strives to uphold high standards to ensure our guests' satisfaction. If you have any future feedback or concerns, please feel free to reach out to us.

4/10 – Médiocre

Zhenzhong

Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I went several time in the same chain in Michigan, but this in Atlanta is a different story. My room was very dirty, aircon very noisy. All the hotel is very old and need maintenance. Not will back for sure.
Séjour de 5 nuits en mars 2024
Manager a répondu le 22 mars 2024
Hello Zhenzhong, We appreciate you taking the time to share your feedback with us. Your comments about the cleanliness and maintenance of your room have been noted and will be shared with the appropriate teams for their review. We apologize for any inconvenience this may have caused during your stay. Our goal is to ensure all guests have a comfortable experience, and we regret we fell short in your case.

6/10 – Acceptable

Antonio

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Bed and breakfast was good. Elevators need improvement and the men's restroom in the lobby was out of service.
Séjour de 1 nuit en mars 2024
Manager a répondu le 19 mars 2024
Hello Antonio, We appreciate your feedback on the bed and breakfast experience. Rest assured, we have noted your comments about the elevators and men's restroom for further evaluation and improvement. Thank you for bringing this to our attention.

8/10 – Bien

Nadia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The receptionist was positive and welcoming
Séjour de 1 nuit en mars 2024
Manager a répondu le 20 mars 2024
Hello Nadia,We are delighted to hear that you found our receptionist positive and welcoming during your stay. We aim to provide excellent customer service to all our guests. Your feedback is greatly appreciated. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 – Excellent

Gretchen

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy to find, clean in the room and the rest of the property, and everyone was super helpful!
Séjour de 1 nuit en mars 2024
Manager a répondu le 12 mars 2024
Hello Gretchen,We are delighted to hear that you found our hotel location convenient, and our rooms and property clean. Our team takes pride in providing helpful and friendly service to all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 – Bien

Yudy, staten island

Voyage de couple, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Property was fine, breakfast was good. Would stay again. Front desk personnel was a bit rude but I guess you can’t have it all.
Séjour de 2 nuits en mars 2024
Manager a répondu le 13 mars 2024
Hello Yudy, We are delighted to hear that you enjoyed the property and breakfast during your stay. We appreciate your feedback about our front desk team as we strive to provide exceptional service to all our guests. Your comments have been noted, and we look forward to welcoming you back in the future for another pleasant stay.

8/10 – Bien

Jonathan, Brooklyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Some Rooms Should Be Allowed Smoking Privileges & Also The TVs Should Be Updated For Netflix or Mirror Mode Use. They Say Non Smoking Hotel But Walkin Through It I Definitely Would Have Thought Otherwise. Threatening Customers With A $250 Cleaning Fee If Smoking Doesnt Stop The Customer Especially When Its Raining Outside.
Séjour de 3 nuits en mars 2024
Manager a répondu le 7 mars 2024
Hello Jonathan, We appreciate your feedback regarding smoking policies and TV features. We value all guest opinions to enhance guest experience. It's important for us to maintain a smoke-free environment for all guests. We encourage guests to adhere to our policies for everyone's comfort and safety.

8/10 – Bien

Michael

Voyage de couple
Points forts : Service et personnel, commodités
One of the elevators was not functioning. The floor was stained and a bit dirty. Everything else was satisfactory and the bed was excellent.
Séjour de 1 nuit en février 2024
Manager a répondu le 29 févr. 2024
Hello Michael, Thank you for sharing your feedback with us. We appreciate your kind words about the comfortable bed. We will make sure to address the maintenance issues you mentioned to enhance the overall guest experience. Your comments help us improve for future stays.

4/10 – Médiocre

Alaysia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
hotel appearance was not pleasant, from the physical property down to the staff
Séjour de 3 nuits en février 2024
Manager a répondu le 29 févr. 2024
Hello Alaysia, We appreciate your feedback regarding the hotel's appearance and service. Your comments will be shared with the team for further improvement. Please feel free to reach out to our management team if you have any additional concerns that need addressing.

6/10 – Acceptable

Sarina

Voyage en groupe
Points forts : Service et personnel
The room had a smell to it. We later found out that the ac unit had a crack in it. I think the water leaking from it onto the carpet caused the smell. The floor behind the bed had a white substance we didn’t know what it was. The beds were the best thing about the room they were so comfortable. The staff was really nice and the cooked breakfast was delicious.
Séjour de 5 nuits en février 2024
Manager a répondu le 29 févr. 2024
Hello Sarina, We appreciate your feedback, and we're glad you found our staff nice and enjoyed the comfortable beds and delicious breakfast. Rest assured, we have shared your comments with our maintenance team for review. Please feel free to reach out to management directly to further discuss your concerns.

8/10 – Bien

Christina

Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Manager a répondu le 29 févr. 2024
Hello Christina,We appreciate you choosing to stay with us! We hope you had a wonderful time at our hotel and look forward to welcoming you back soon.

2/10 – Terrible

Carla

Voyage d’affaires
Don’t Book This Property
I will never patronize this property. Micey, the front desk clerk was the rudest person I’ve ever met. Her CS skills are horrible.
Séjour de 1 nuit en février 2024
Manager a répondu le 27 févr. 2024
Hello Carla, We're sorry to hear about your experience with our staff. Our team is usually known for their excellent customer service, and we apologize if we fell short. Your feedback is valuable to us as we continue to improve our guest experience.

2/10 – Terrible

Gergana

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Manager a répondu le 22 févr. 2024
Hello Gergana,We're sorry to hear about your experience. Please feel free to reach out to our team with any details regarding your stay so we can address any concerns you may have. Your feedback is valuable to us.

10/10 – Excellent

Hailey Indica

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Manager a répondu le 20 févr. 2024
Hello Hailey Indica,We are delighted to hear you had a wonderful stay with us! If you have any further comments to share, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 – Bien

Adrian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Manager a répondu le 17 févr. 2024
Hello Adrian,We are delighted to hear that you enjoyed your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

2/10 – Terrible

Worth

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is horrible and they didn’t mention the repairs being done in the hotel. Loud banging and loud noise starting at 9:00am and lasting until 5:00pm. Do not stay here unless you want to hear that all day.
Manager a répondu le 10 févr. 2024
Hello Worth,Thank you for sharing your feedback regarding your recent stay at our property. We apologize for any inconvenience caused by the noise from the ongoing repairs. We understand that this was not ideal and we will make sure to communicate this better in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay.

8/10 – Bien

Walter

Voyage en famille
Points forts : Propreté, service et personnel
Séjour de 2 nuits en février 2024
Manager a répondu le 9 févr. 2024
Hello Walter,We appreciate you choosing our hotel for your stay! If you have any feedback or concerns, please reach out to us directly so we can address them. We hope to welcome you back in the future for an even better experience.

2/10 – Terrible

Alexus

Séjour de 1 nuit en janvier 2024
Manager a répondu le 22 mars 2024
Hello Alexus, We're sorry to hear that you didn't fully enjoy your stay. Your feedback is valuable to us and we encourage you to reach out to us directly to discuss any concerns you may have had. Your comfort and satisfaction are our top priorities.

8/10 – Bien

Benjamín

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Solo para dormir.
Séjour de 4 nuits en février 2024
Manager a répondu le 8 févr. 2024
Hello Benjamín, Nos alegra saber que encontraste nuestro hotel adecuado para descansar. Esperamos que hayas tenido una estancia cómoda y te invitamos a considerarnos nuevamente en el futuro.

8/10 – Bien

Patty

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
My son and I stayed here for the night after a NBA game for his birthday. I feel like the hotel was good. The pictures don't look anything like the actual place. The elevators need to be updated really bad.
Séjour de 1 nuit en février 2024
Manager a répondu le 6 févr. 2024
Hello Patty,Thank you for choosing our hotel for your son's birthday celebration. We appreciate your feedback and apologize if the appearance did not meet your expectations. Our team is continuously working on updating the property. Your comments regarding the elevators will be shared with the relevant department for further review.