Ratings based on 1,554 Verified Reviews

3.0 out of 5
55% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from piedmont

Staff fabulous

Posted 26-May-2017
Can not say enough about how great staff was from front desk to housekeeping. How ever routine up keep on hotel obviously lacking, Wi-Fi only in lobby not in rooms , Breakfast was a joke choice of cold cereal, fruit( not necessarily fresh), danish and waffles. Negative aspects out weigh positive
2 out of 5
by A verified traveller from Atlanta, GA

No Covering

Posted 26-May-2017
There was no awnings or covering to load or unload. No washcloths or hangers. Had to ask. Only got towels, no washcloths. Hotel outdated.
1 out of 5
by A verified traveller from Oklahoma

Dirty

Posted 25-Apr-2017
Bed was terrible. Rooms and halls were unkept and filthy
1 out of 5
by A verified traveller

Overbooked by Expedia when I arrived no rooms.

Posted 8-Apr-2017
3 am arrived to NO ROOM AVAILABLE!!!!# Hotel says they notified expedia of no vacancy. 35 dollar to hotel by cab then another 35 to next hotel. Absolutely criminal at that time in the morning!
2 out of 5
by A verified traveller from MD

Sub par for a short stay if on a budget.

Posted 3-Apr-2017
Pros: Its located in an "artsy" district and not far from downtown to walk. Plus the staff was incredibly nice.
Cons: The whole building needs work. It was under construction during my stay, but that's still not an excuse.
Location: Phillips Arena and downtown was very close by! Its a very pleasant walk.
I was in need of room for a concert I bought tickets for at Philips Arena that was also nearby. Castleberry was the cheapest and closest I could find. I knew I would be on foot most of my few days there, so I wasn't looking for anything ultra luxurious. Although I was on a budget, I am usually accustomed to spoiling myself when it comes to hotel rooms; so therefore I always expect a nice spacious room no matter what...that's not what I got. The staff was wonderful. Very nice, smiles, etc. The lobby looked nice, with a small desktop computer in a corner (yes, it worked). But as you walked through the halls you immediately realize the hotel needed some renovation (old carpet, damaged walls, dented doors). My door barely closed all the wall, so I had to make sure it was completely closed when I left for the day. My room was TINY. I got a full size bed, but was not expecting a room so small. The bathroom was almost as big as the room itself. Had a small TV, horrible lighting, old furniture and outdated carpet; the room was clean though. My window had NO VIEW. My window faced the inner wall of the hotel. The walls/ceiling were paper thin, so I heard every footstep of the person above me at 6 am on my final morning stay. So in conclusion, the hotel was sub par with a friendly staff. Its located not far from the arena and downtown so if you are a walker its not too bad. I highly recommend you spend a little more money for something bigger, quieter and a little more comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Nice Inexpensive Hotel

Posted 2-Apr-2017
The staff was very friendly and courteous. The bedding scan use and upgrade. Overall it was ok
1 out of 5
by A verified traveller

Disappointed

Posted 28-Mar-2017
Pros: nothing
Cons: renovation
Location: not too bad but very isolated
1st. the day we arrived to the hotel ( my Sister and 2 adults nephews) we decided to take the train to the hotel because we didn't want to drive . I was told by the agent who did the reservation that was very close to downtown Atlanta which was not. then when we got to the hotel as soon as i saw the front of the hotel i was already disappointed ,we got in and that was the end. I called expedia to see if we can get relocated and left me on the phone waiting for more than an hour and I have to hang up because it was late and we want to go out. We decided to check in ,the girl at the front desk has an attitude. We got the key went to the room which it was so stinky, we request non smoking room and the room smell like someone was smoking marihuana (disappointed again) .Turn the tv on it was working ok also wifi, the AC wasnt working but we just left to sightseeing. Went we comeback around 8pm it was no TV , no Internet (disappointed again) We have to ask for soap and toilet paper because the did not put that in the room . Breakfast was only bagel ,waffle and coffee every day and I understand it wasn't a 5 stars hotel . overall very disappointed
3 out of 5
Recommended
for Everyone
by A verified traveller

Good staff, very basic room

Posted 10-Mar-2017
Good staff, very basic room, yardage, yadda, yardage...
3 out of 5
by Carisa

This traveller left a rating score only Posted 22-Feb-2017 on Hotels
1 out of 5
by A verified traveller from NS, Canada

Average hotel in a bad area

Posted 12-Feb-2017
The hotel itself was dirty, there was garbage and a dirty facecloth left from the pervious guest and overall the location was awful. The neighbourhood was not safe and the taxi driver from the airport was not familiar with the area even. It did not look like anything in the pictures.