Commodité de l’hébergement

AC Hotel by Marriott Atlanta Airport Gateway – Avis

3.5 out of 5
AC Hotel by Marriott Atlanta Airport Gateway
2079 Hospitality Way, College Park, GA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 481 avis sur 717." "
Note de 8 – Bien, d’après 118 avis sur 717." "
Note de 6 – Acceptable, d’après 53 avis sur 717." "
Note de 4 – Médiocre, d’après 27 avis sur 717." "
Note de 2 – Terrible, d’après 38 avis sur 717." "

9,4/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,4/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

2/10 – Terrible

JEAN MARC

Points faibles : Service et personnel
Expérience extrêmement mauvaise
Arrivé dans un hôtel sans eau ….pas averti et le front desk prétend avoir envoyé un mail alors que je n’ai strictement rien reçu! Pas même dans mes spams. Nous a envoyé ensuite dans un autre hôtel qui ressemblait plus à un motel bas de gamme avec des marques de pieds de biche sur l’huisserie de la porte de la chambre. Super rassurant!!
Séjour de 1 nuit en décembre 2022
Mnena Denga a répondu le 29 déc. 2022
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us.The whole city of College Park had a water shutdown, including all the hotels in the Gateway and the airport. Our apologies for the lack of communication and inconvenience caused during your stayProviding the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel senior leadership team to ensure the necessary guidelines are in place for the future.Sincerely,Mnena DengaAssistant General ManagerAC Hotel Atlanta Airportmnena.denga@marriott.com404 665 0309

10/10 – Excellent

Aja, Humble

Points forts : Propreté, commodités et état et installations de l’hébergement.
Love this hotel and the cleanliness. Female front desk staff wasn’t as friendly but other than that my stay was nice.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Alan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a little confusing to locate the hotel from the Skyway exit. I did not see clear termin as l signs as well as jhavig to pass several other hotels in the area before arriving.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 25 mai 2024
Dear Alan, Thank you for your review; we value the feedback. We are delighted you chose AC Hotel Atlanta Airport Gateway for your time in our great city. We are glad you enjoyed your time at our hotel. However, we regret any difficulty you had in reaching our hotel and for the inconvenience this caused. We appreciate your comments and will share them appropriately to improve our guest experience. We look forward to the opportunity of hosting you again whenever your travels return you to our area.Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

Clemente, La Habra

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
A relatively new and clean hotel with very limited amenities
Séjour de 2 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Dear Clemente, It was our pleasure welcoming you to AC Hotel Atlanta Airport Gateway. We are pleased that your experience was perfect from beginning to end. Thank you for mentioning how you were able to relax and rejuvenate in our well-appointed accommodations while our team seamlessly took care of all the details. We appreciate your additional feedback and hope to see you again soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Elisabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Extremely nice and convenient stay after flight got cancelled. Quick shuttle service too. Would stay again!
Séjour de 1 nuit en mai 2024
General Manager a répondu le 21 mai 2024
Dear Elisabeth, Thank you for sharing that your stay at AC Hotel Atlanta Airport Gateway was perfect in every way. We are sorry you were stranded at the airport due to flight cancellation, but we are glad our hotel was able to turn a difficult situation into a pleasant one. We also appreciate you mentioning how much you enjoyed our convenient location and shuttle service. We look forward to your next visit soon. Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

Therese

Voyage de couple
Points forts : État et installations de l’hébergement
Hotel rooms were fine, bright, clean. The property listed a restaurant on its website - however it’s just a bar with self serve tables and a very limited bar menu - no service, crowded, dirty tables. Arriving late we were hoping to have dinner there but instead walked to the Renaissance. Check in was easy and hosts were friendly and helpful.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Therese, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded most of your expectations. It is so nice to read that you loved our modern accommodations and had a pleasant check-in experience. However, we are disappointed about the concern you had with our on-site restaurant. We value your feedback and are grateful for your comments, as we always want to know how we can enhance our guest experience. We do serve breakfast and dinner for our guests and also offer in-room dining for both meal periods. Our front desk is always available and happy to help as well. We hope you stay with us again the next time you visit Atlanta.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Constanza

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The AC Hotel is very convenient for travelers; it’s clean, well-appointed, and the staff is friendly, welcoming, and professional.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Constanza, Thank you for sharing that your stay at AC Hotel Atlanta Airport Gateway was perfect in every way. We appreciate you mentioning how much you enjoyed our fabulous location, spotless property, and wonderful associates. We hope we will be your home whenever you are in the area.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Donald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All around the best and cleanest stay we have had in a couple years.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Donald, Thank you for your review; we value the feedback. We are delighted you chose AC Hotel Atlanta Airport Gateway for your time in our great city. It is always refreshing to hear when a guest appreciates our efforts in providing outstanding service with fresh, spotless accommodations. It was a pleasure hosting your stay; we look forward to hosting many more.Best Regards,Nanyce ChildressGeneral Manager

2/10 – Terrible

Lori

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Lori, Thank you for sharing your rating. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Ayesha

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very modern and clean. It was convenient that a restaurant was on site. The menu was limited, but the food was good.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 17 mai 2024
Dear Ayesha, Thank you for the great review of AC Hotel Atlanta Airport Gateway. We value hearing from our guests and love knowing how much you enjoyed our property. We are especially happy you loved dining at our on-site restaurant, AC Lounge. We have also taken note of your feedback regarding our menu options; we always appreciate hearing from our guests and learning what would enhance their visit. We look forward to welcoming you again soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Anderson

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good hotel close to airport
Séjour de 1 nuit en mai 2024
General Manager a répondu le 8 mai 2024
Dear Anderson, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are pleased you found our location near the airport perfect for your plans! It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Erik

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a Great Vibe
Séjour de 2 nuits en mai 2024
General Manager a répondu le 8 mai 2024
Dear Erik, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Aaron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Can’t wait to stay again! Very clean very comfortable
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Aaron, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our well-maintained hotel. It is always a joy to see our guests are excited about returning; we look forward to it!Best Regards,Nanyce ChildressGeneral Manager

4/10 – Médiocre

Duane

Voyage d’affaires
Points faibles : Commodités
Too far from tram.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 5 mai 2024
Dear Duane, Thank you for choosing our hotel for your stay. We strive to provide a comfortable and enjoyable stay for all our guests, we regret that our location may not have met your expectations in terms of proximity to public transportation. We appreciate your feedback and will take it into consideration as we continue to strive for improvement. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

thornton

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Super clean, nice, quick, easy
Séjour de 1 nuit en mai 2024
General Manager a répondu le 4 mai 2024
Dear Thornton, Thank you for your review; we value the feedback! We are delighted you chose AC Hotel Atlanta Airport Gateway for your time in our great city. It is always refreshing to hear when a guest appreciates our efforts in providing outstanding service with fresh, spotless accommodations. It was a pleasure hosting your stay; we look forward to hosting many more!Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Linda

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We stayed one night to catch an early flight. The hotel was very close to the Park N Ticket site we were using and there was security in the parking lots all night. Room was nice and clean.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 2 mai 2024
Dear Linda, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are delighted to hear that our hotel's proximity to the Park N Ticket site and security in the parking lots provided convenience and peace of mind during your stay. We are also thrilled to know that our commitment to spotless accommodations met your expectations. It’s guests like you who make our work so rewarding. Thank you again for taking time out of your day to recognize our efforts! We hope you choose us any time your travels bring you back this way.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Isaac

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They only place I stay when visiting the surrounding areas .
Séjour de 2 nuits en avril 2024
General Manager a répondu le 1 mai 2024
Dear Isaac, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We truly appreciate your continued patronage and are delighted to be your preferred accommodation choice. Our team works hard to provide exceptional service and create memorable experiences for our guests, and it is wonderful to hear that our efforts have contributed to your satisfaction. We look forward to hosting you during your future visits and continuing to provide you with comfortable and enjoyable stays.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Nehemiah

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place to stay
Séjour de 2 nuits en avril 2024
General Manager a répondu le 29 avr. 2024
Dear Nehemiah, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was a pleasure accommodating you, and we hope you will make AC Hotel Atlanta Airport Gateway your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Linda, Kennesaw

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Access to everything I might
Séjour de 1 nuit en avril 2024
General Manager a répondu le 28 avr. 2024
Dear Linda, Thank you for the excellent review of your stay at AC Hotel Atlanta Airport Gateway. We are pleased to know you had a great experience and that you found our location perfect for your plans! It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,Nanyce Childress,General Manager

10/10 – Excellent

Malaak

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love love loved it!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 27 avr. 2024
Dear Malaak, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was a pleasure accommodating you, and we hope you will make AC Hotel Atlanta Airport Gateway your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 28 avr. 2024
Dear Melissa, Thank you for being our guest at AC Hotel Atlanta Airport Gateway. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Best Regards,Nanyce Childress,General Manager

10/10 – Excellent

Myra

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 24 avr. 2024
Dear Myra, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Casey

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and quiet rooms!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Casey, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was a pleasure accommodating you, and we hope you will make AC Hotel Atlanta Airport Gateway your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Christopher, San Juan

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Hotel and Staff are awesome, only downfall no Laundry Room. Good for short stays.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 22 avr. 2024
Dear Christopher, Thank you for your review regarding your stay at AC Hotel Atlanta Airport Gateway. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Atlanta.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

King, Roswell

Points forts : Propreté
Séjour de 1 nuit en avril 2024
General Manager a répondu le 22 avr. 2024
Dear King, Thank you for choosing AC Hotel Atlanta Airport Gateway and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

4/10 – Médiocre

Ralph, Concord

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
AC in room did not work. Staff was bored and only marginally friendly. Area has no restaurants and the one we did find 3/4 of a mile away was reachable on a main road with only partial sidewalks.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 22 avr. 2024
Dear Ralph, Thank you for reviewing your recent experience at our hotel. We apologize for the unpleasant experience that you had with our associates and also for the issues that you faced due to the air-conditioning unit in you room. Thanks for bringing these concerns to our attention and want to assure you that we are taking action to avoid such concerns in the future. Additionally, we regret and inconvenience caused due to our location. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

EVELISE

Séjour de 1 nuit en avril 2024
General Manager a répondu le 10 mai 2024
Dear Evelise, On behalf of our team at AC Hotel Atlanta Airport Gateway, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Best Regards,Nanyce Childress,General Manager

10/10 – Excellent

James

Points forts : Propreté, service et personnel
Séjour de 4 nuits en avril 2024
General Manager a répondu le 21 avr. 2024
Dear James, We are thrilled you had an excellent stay at AC Hotel Atlanta Airport Gateway, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

DONNA

Points forts : Propreté, état et installations de l’hébergement
Friendly staff. Clean property. Safe and near rail to airport
Séjour de 1 nuit en avril 2024
General Manager a répondu le 19 avr. 2024
Dear Donna, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our well-kept hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

Sondra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a very friendly area! We were able to get to and from the airport with great ease and in record time. I really saw nothing that was negative to me. The food, the room, the lobby area and the exterior of the AC was excellent. I would stay there again.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Sondra, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our comfortable accommodations and our food offerings. It is always a joy to see our guests are excited about returning; we look forward to it!Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

Charesha

Séjour de 1 nuit en avril 2024
General Manager a répondu le 5 mai 2024
Dear Charesha, Thank you for sharing the nice rating about your experience at AC Hotel Atlanta Airport Gateway. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

6/10 – Acceptable

Roosevelt

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Very nice hotel if you need to get to the airport. Please don't drive because it will cost u 25.oo a day to park.
Séjour de 3 nuits en avril 2024
General Manager a répondu le 17 avr. 2024
Dear Roosevelt, Thank you for taking the time to evaluate our hotel. We are pleased you found our location near the airport perfect for your plans! However, we regret your disappointment with the parking fee. This charge are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Nikole, Dayton

Séjour de 3 nuits en avril 2024
General Manager a répondu le 5 mai 2024
Dear Nikole, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at AC Hotel Atlanta Airport Gateway, and we look forward to welcoming you back soon.Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

James

Voyage en famille
It was a nice hotel. Very difficult to get to if you are not at the airport
Séjour de 1 nuit en avril 2024
General Manager a répondu le 14 avr. 2024
Dear James, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are glad to hear that you found our hotel to be nice overall. However, we deeply regret that the location of our hotel near the airport may present challenges for guests arriving from other areas. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for your feedback; we appreciate your business!Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Holly

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice, clean property . Always love the AC
Séjour de 1 nuit en avril 2024
General Manager a répondu le 13 avr. 2024
Dear Holly, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our well-maintained hotel. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

8/10 – Bien

Dan

Voyage en famille, Voyage avec des animaux de compagnie
Had a really good stay with the exception to the pet policy. Expedia stated the property was pet friendly and they are… $150 pet friendly fee. Would have been nice to know this when booking the room.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 8 avr. 2024
Dear Dan, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret your disappointment with the pet fees. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Patrick

Points forts : Propreté, service et personnel
Comfortable clean room and hotel
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Patrick, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our well-maintained hotel and our accommodations. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Kathy

Séjour de 1 nuit en avril 2024
General Manager a répondu le 28 avr. 2024
Dear Kathy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to AC Hotel Atlanta Airport Gateway. Best Regards,Nanyce Childress,General Manager

10/10 – Excellent

Thomas

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 5 avr. 2024
Dear Thomas, Thank you for rating your stay at AC Hotel Atlanta Airport Gateway. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Aliza

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed my stay
Séjour de 1 nuit en mars 2024
General Manager a répondu le 5 avr. 2024
Dear Aliza, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nanyce ChildressGeneral Manager

6/10 – Acceptable

Ronnie

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Th property was clean and pleasant. The prices for room service was different from the menu at the restaurant being cheaper which the staff could not clearly explain why the difference. Staff at reception thinking that if they speak louder than you, you will just leave and forget about the issue. Despite saying 24/7 for transport, there was no shuttle at 7.00am to the sky train so better just to walk . Hotel was nice overall and generally quiet. I would stay here again if I go to Atlanta.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 4 avr. 2024
Dear Ronnie, Thank you for taking the time to evaluate our hotel. We are happy to know that you liked our well-maintained hotel and that you enjoyed your overall experience. However, we are disappointed to hear about your experience with our front desk staff and the shuttle service issues you endured during your stay. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We appreciate you sharing your feedback and love knowing you will return soon.Best Regards,Nanyce ChildressGeneral Manager

10/10 – Excellent

Myles

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet , close to the Airport . In good shape
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 31 mars 2024
Dear Myles, Thank you for being our guest at AC Hotel Atlanta Airport Gateway and sharing your experience. We are delighted to know you were pleased with our ideal location, relaxing atmosphere, and well-maintained property. It was a pleasure to host you, and we look forward to your return visit. Best Regards,Mnena Denga,Assistant General Manager

10/10 – Excellent

Bernardo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is a very friendly. The hotel is very nicely maintained. The cafeteria has wonderful options. We definitely stay here every time we travel to Atlanta. It’s conveniently located next to the airport and the car rental facility.
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 28 mars 2024
Dear Bernardo, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our well-maintained and that our devoted associates took great care of you. We will certainly share your praises with them. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Best Regards,Mnena DengaAssistant General Manager

6/10 – Acceptable

James, Whitby

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I arrived late around 1 am and had to wait for 10 mins for someone to come and open the front door. I booked a King bed but since I arrived late they gave my room to someone else. I took a room with two double beds instead.
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 27 mars 2024
Dear James, Thank you for taking the time to evaluate your stay. We sincerely apologize for the inconvenience you encountered upon your late arrival at our hotel. We also deeply regret that the room type you reserved was not available. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Best Regards,Mnena DengaAssistant General Manager

10/10 – Excellent

andre

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice, enjoyed our stay
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 26 mars 2024
Dear Andre, Thank you for the great review of AC Hotel Atlanta Airport Gateway. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Mnena DengaAssistant General Manager

10/10 – Excellent

William

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect f for what I needed
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 18 mars 2024
Dear William, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Mnena DengaAssistant General Manager

10/10 – Excellent

Julie

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and staff was wonderful.
Séjour de 3 nuits en mars 2024
Assistant General Manager a répondu le 14 mars 2024
Dear Julie, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Mnena DengaAssistant General Manager

6/10 – Acceptable

Angela

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Barking dogs from several rooms, asked to change rooms and they said they were everywhere for a dog convention. for the price of these rooms I fell all of the dogs should have been on one end of the building. I thought they should comp my stay there. Beautiful hotel but I wont return.
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 12 mars 2024
Dear Angela, Thank you for sharing about your experience at our hotel. We sincerely apologize for the inconvenience and discomfort you experienced caused by the convention during your stay. While we strive to accommodate all guests and their needs, we recognize that we fell short in this instance. We have shared your comments with the appropriate individuals. We truly value your patronage, and we hope you will stay with us for another time so we can provide you with a much more satisfying experience.Best Regards,Mnena DengaAssistant General Manager

10/10 – Excellent

Sue

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 12 mars 2024
Dear Sue, Thank you for the perfect rating. We are glad you had a wonderful time at AC Hotel Atlanta Airport Gateway. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Mnena DengaAssistant General Manager

10/10 – Excellent

Nancy

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bar service was at a snail pace but all other staff was welcoming and great. The food from room service was delicious.
Séjour de 2 nuits en février 2024
Assistant General Manager a répondu le 2 mars 2024
Dear Nancy, Thank you for choosing AC Hotel Atlanta Airport Gateway and sharing your experience. We are glad you enjoyed our food offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Mnena DengaAssistant General Manager