2/10 – Terrible
Yannick
4 oct. 2023
Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I didn't fully enjoy my stay
The apartment looked great at first sight, very spacious with 2 bathrooms, a large living room, a fully equipped kitchen, 2 bedrooms, lots of closets and a laundry area with a washing machine and a dryér. My mind was blown.
But. All that came with a lot of inconveniences that should have never occurred if at least the cleaning team had made some equipment checks or had a technician fix damaged equipment before my arrival. I was constantly in contact with Pelican team for 2 whole days, plus 3 visits from Pelican reps to try to fix those issues. I didn't pay all that money to "assist" the property owners with fixing things in the apartment. I was on vacation.
A closet door was damaged, a tv never worked, the bedsheets and pillows were awfully dirty, cracking paint in the bathrooms, inop light bulb above the stove, safety door lock issue. I wasted a day to re clean all bedding items and towels. Pelican offered me 2 new pillows, cleaning pods and air fresheners.
I couldn't sleep well because of the outside light. They put sun filtering curtains but no blackout curtains.
I did not enjoy my stay. Plus I was given a wrong code for the 3 main doors of the building. It had taken the Pelican rep about 15 minutes to give correct ones after several attempts over the phone. She was not attentive to my request, plus having cell phone service issues on my side.
But with all that, I still want to thank Jeff for being reactive to my emails every time there was a new issue.
Yannick
Séjour de 7 nuits en septembre 2023