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Reviews of SpringHill Suites by Marriott Athens West

3 out of 5
SpringHill Suites by Marriott Athens West
3500 Daniells Bridge Rd, Athens, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 535 out of 720 reviews" "
Rating 8 - Good. 136 out of 720 reviews" "
Rating 6 - Okay. 27 out of 720 reviews" "
Rating 4 - Poor. 12 out of 720 reviews" "
Rating 2 - Terrible. 10 out of 720 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay and friendly service
Stayed 2 nights in Apr 2024
Response from AGM on Apr 16, 2024
Thank you so much!

10/10 Excellent

Genine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and quiet. Staff were friendly and helpful with directions to UGA’s campus.
Stayed 1 night in Apr 2024
Response from AGM on Apr 11, 2024
Thank you for staying with us and for the 5 stars! I'm so happy to hear we helped make your stay wonderful!

8/10 Good

Serena, Westfield

Stayed 3 nights in Feb 2024
Response from AGM on Apr 11, 2024
Thank you so very much!!

10/10 Excellent

Tera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Rooms are up to date. Staff is friendly and knowledgeable!
Stayed 3 nights in Mar 2024
Response from AGM on Mar 5, 2024
Thank you so very much! We enjoyed having you stay with us too! See you next time!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for the perfect 5 stars!! See you next time!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Feb 13, 2024
Thank you so much for the 5 out of 5! We look forward to your next stay with us!

10/10 Excellent

ROBIN, Moultrie

Travelled with family, Business traveller
Liked: Amenities
Look closely upon turning to avoid missing hotel; not quite visible from the road. Friendly, professional, clean, great hospitality
Stayed 2 nights in Jan 2024
Response from AGM on Jan 28, 2024
Thank you for the kind words and choosing to stay with us! Safe travels!

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on Jan 28, 2024
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on Jan 28, 2024
Thank you !

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023
Response from AGM on Jan 28, 2024
Thank you !

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, I’m here every weekend
Stayed 3 nights in Dec 2023
Response from AGM on Jan 28, 2024
WE look forward to your visit! Thank you !

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from AGM on Jan 28, 2024
Thank you !

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Jan 28, 2024
Thank you!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great except the hot water. There wasn't much. It took forever for the water to get warm on the 5th floor, and then it would go cold without notice.
Stayed 4 nights in Dec 2023
Response from AGM on Dec 8, 2023
Thank you for staying with us and letting us know. We will check into it. Have a wonderful day!

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean & had plenty of space for my family of 5. They were decorated nice and had comfortable beds. Also, the couch with seperate sitting area makes you feel like your at home. I would definitely stay again.
Stayed 1 night in Dec 2023
Response from AGM on Dec 8, 2023
Thank you so much for the kind words and the 5 stars! I'm so happy to hear your stay was wonderful! See you soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AGM on Jan 28, 2024
Thank you !

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff, thank you!
Stayed 1 night in Nov 2023
Response from AGM on Nov 29, 2023
Thank you for the kind words! I'm so happy you enjoyed our wonderful staff and property! Safe travels!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Nov 22, 2023
thank you for the perfect scores!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very clean room and comfortable bed. The continental breakfast is a nice bonus. My second time staying with them and I plan on staying here every time I’m in town.
Stayed 1 night in Nov 2023
Response from AGM on Nov 15, 2023
Music to our ears! Thank you for staying with us and we welcome you back anytime! See you soon!

10/10 Excellent

Halford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Nov 2023
Response from AGM on Nov 15, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Nov 15, 2023
Thank you for the perfect score!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe location and my room was very clean and the bed was comfortable. Definitely would recommend this motel!
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for staying with us! Thank you for the kind words!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for staying with us!

10/10 Excellent

Frederick, Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and it’s just as good as we remembered. Really good breakfast, clean, airy rooms. Friendly staff and quiet location.
Stayed 2 nights in Oct 2023
Response from AGM on Oct 17, 2023
Welcome back! Thank you for the kind words and 5 stars! See you next time!

10/10 Excellent

Winfred

Stayed 1 night in Oct 2023
Response from AGM on Oct 17, 2023
Thank you so much for the perfect 10!See you next time!

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AGM on Oct 17, 2023
Thank you for the perfect 10!! See you next time!

10/10 Excellent

Christos

Business traveller
Very good experience. Your breakfast needs some bacon and sausages! I stayed twice in the last 30 days in your chain ( PA and GA) and both were good experiences.! 👍👍
Stayed 1 night in Sep 2023
Response from AGM on Sep 27, 2023
Thank you for staying with us and for the 5 star review! We look forward to having you stay with us again on your next visit to Athens, GA!

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great hotel. No problems or concerns.
Stayed 7 nights in Jul 2023
Response from AGM on Sep 20, 2023
Thank you soooo much!! I'm so glad you enjoyed your stay!

8/10 Good

Shanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from AGM on Sep 10, 2023
Thank you for staying with us! Have a great day!

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Friendly service, clean room, easy check in/out
Stayed 1 night in Aug 2023
Response from AGM on Sep 3, 2023
Thank you so much for staying with us and for the great review! Have a wonderful day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a cover for the smoking area.
Stayed 4 nights in Aug 2023
Response from AGM on Aug 30, 2023
Thank you for staying with us and for the feedback. I will pass it along! Have a great day!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there for “moving days “ at UGA and it’s location it’s seem like far but no is perfect quiet place near everything. And Carmen the housekeeper was amazing
Stayed 9 nights in Aug 2023
Response from AGM on Aug 22, 2023
congratulations on your child coming to UGA! Thank you for the kind words and for recognizing our amazing staff!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff
Stayed 1 night in Aug 2023
Response from AGM on Aug 7, 2023
Thank you so much for the kind words and the great score! Have a wonderful day!

6/10 Okay

Kristin

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I'm a Marriott Bonvoy Elite member so have a good array of Marriott property experiences under my belt. Unlike most Marriott properties, i didn’t get free waters as a status member and ended up paying $10 for 2 regular sized bottles of water (yes, $5 a peice!). But I'm glad I did because the water in the tub and the sink were literally brown. Thought it was just running through old pipes but after 30m of running, still off color. Yuck! Needless to say, couldn't make coffee with the in room maker. The checkout manager didn't ask about our experience, so we didn't bring it up. But, again, as a Marriott loyal,.this starts me with a 2nd guess on hygienic safety and cleanliness l.
Stayed 1 night in Jul 2023
Response from AGM on Aug 3, 2023
Thank you for sharing. I do apologize for your unpleasant experience. We upgraded our water heaters that day, and I do apologize for you not receiving the message regarding so. I will certainly gift you points for your inconvenience. Have a great day!

8/10 Good

Greg

Stayed 3 nights in Jul 2023
Response from AGM on Aug 18, 2023
Thank you for the great score!! We look forward to your next visit to Athens and your next stay with us!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest I’ve ever stayed in in this price range. Staff were friendly and very helpful. Breakfast was best I’ve ever had for self serve. We always stay here when in the area!
Stayed 1 night in Jul 2023
Response from AGM on Jul 25, 2023
Thank you for the kind words!We look forward to your next stay with us! Safe travels!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my favorite stay in our week long trip from South Georgia to Cincinnati, Ohio and back. It was so clean and modern and plenty of room for grandparents, grandchild and a teenager.
Stayed 1 night in Jul 2023
Response from AGM on Jul 19, 2023
Thank you so much for staying with us and for the kind words and wonderful review!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and there were many different breakfast options.
Stayed 1 night in Jul 2023
Response from AGM on Jul 19, 2023
Thank you!! I'm so happy to hear you enjoyed breakfast!

10/10 Excellent

Lindsay

Stayed 2 nights in Jul 2023
Response from AGM on Aug 3, 2023
Thank you for the great scores!

8/10 Good

Diane

Stayed 10 nights in Jun 2023
Response from AGM on Jul 19, 2023
Thank you!

10/10 Excellent

Major

Liked: Cleanliness, staff & service, property conditions & facilities
All good!!
Stayed 1 night in Jun 2023
Response from AGM on Jun 30, 2023
Thank you so much!! So glad it was awesome for you!

10/10 Excellent

Tanganyika

Stayed 1 night in Jun 2023
Response from AGM on Jun 30, 2023
Thank you for the perfect score!

10/10 Excellent

Joan

Stayed 1 night in Jun 2023
Response from AGM on Jul 19, 2023
Thank you!

10/10 Excellent

Douglas

Stayed 1 night in Jun 2023
Response from AGM on Jul 19, 2023
Thank you!

10/10 Excellent

Kahdeshia

Stayed 3 nights in Jun 2023
Response from AGM on Jun 30, 2023
Thank you for the perfect score!

8/10 Good

Miguel, Atlanta

Stayed 3 nights in May 2023
Response from AGM on Jun 30, 2023
Thank you for the great score!

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from AGM on May 13, 2023
thank you for staying with us and for the great review!

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern up dated hotel
Stayed 2 nights in Apr 2023
Response from AGM on May 4, 2023
Thank you for staying with us and for the kind words! See you again soon!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Apr 2023
Response from AGM on Apr 12, 2023
Thank you so much! Have a great day!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was perfect. It was large and very clean. I was super comfortable. Also, the breakfast is wonderful, especially the eggs!
Stayed 1 night in Apr 2023
Response from AGM on Apr 10, 2023
Thank you for the wonderful scores and kind words! We look forward to your next stay with us!