Note fondée sur 986 évaluations vérifiées
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 6 mai 2024
Commentaires de Gestion de l’hôtel
7 mai 2024 par Customer Service, Gestion de l’hôtel
Jeffrey, we notice that you've left a mid-range rating for your recent stay and we'd appreciate the opportunity to hear more about your experience. We strive to continuously improve, so any specific feedback you could provide would be immensely helpful in directing our focus. Please do not hesitate to share your thoughts with our team. Thank you.
par un voyageur vérifié
Publié le 5 mai 2024
Commentaires de Gestion de l’hôtel
6 mai 2024 par Customer Service, Gestion de l’hôtel
Thanks for the 4/5 rating, Susan!We're thrilled you enjoyed your time at Holiday Inn Express Hocking Hills-Logan so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
par un voyageur vérifié
Publié le 4 mai 2024
Hotel has been renovated and is almost completed. Very nice upgrade.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Customer Service, Gestion de l’hôtel
Timothy, it's great to hear that you appreciated the renovations at Holiday Inn Express Hocking Hills-Logan. We're glad that the upgrades met your expectations and look forward to your next visit with us.
par un voyageur vérifié
Publié le 30 avr. 2024
I used this hotel as a base for visiting the Hocking Hills area and state park. It worked great for that. It's close to the state park, while also being close to food and gas in town. The staff at the hotel were very friendly.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Customer Service, Gestion de l’hôtel
Paul, it's phenomenal to hear that Holiday Inn Express Hocking Hills-Logan served as an ideal base for exploring the exciting Hocking Hills area and state park. Our team members are indeed dedicated to ensuring warm and welcoming experiences for all our guests, and we're thrilled to hear you enjoyed their friendly approach. We're glad that the hotel's location offered convenient access to dining and replenishing essentials, enhancing your stay even further. We look forward to welcoming you back for another fruitful exploration of the Hocking Hills.
par un voyageur vérifié
Publié le 28 avr. 2024
The pool was not open. I had planned on swimming since site stated had a pool. Didn’t seem to be many people here and we had room farthest from elevators
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Customer Service, Gestion de l’hôtel
Dorothy, it is regrettable to hear about the inconveniences you faced during your stay. We understand the frustration from the unavailability of the pool and the undesirable location of your room. Please note that our aim is to provide a comfortable environment, and your concerns will not go unnoticed. In the future, we urge you to let our team members know about such issues promptly, and they will strive to accommodate your preferences better. We appreciate your understanding and hope to deliver a more satisfying experience next time.
par un voyageur vérifié
Publié le 18 avr. 2024
Under remodeling but very nice rooms and staff
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Customer Service, Gestion de l’hôtel
Twila, it's great to hear that you appreciated the accommodations at Holiday Inn Express Hocking Hills-Logan despite ongoing renovations. We're also thrilled our team members made a positive impact on your stay. We hope to have the opportunity to welcome you back after renovations are complete for an even better guest experience.
par un voyageur vérifié
Publié le 13 avr. 2024
In the future I am sure this property will be terrific but right now please know that is under construction. No pool. No workout facility. Lots of storage pods and materials on property.
I’d recommend calling and finding out where they are in the renovation process before booking.
The staff were very nice and helpful.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Customer Service, Gestion de l’hôtel
Nicole, your feedback is much appreciated. While it's unfortunate that parts of the hotel are currently undergoing renovation, we're striving to ensure minimal disruption to our guests' stays. Please accept our apologies for any inconvenience caused. Our aim is to provide an enhanced experience once the renovation is complete.We're glad to hear that our team members were helpful and friendly, as ensuring guest satisfaction is our top priority. Thank you for your patience and recommendations that prospective guests check in about our renovation progress. We look forward to the opportunity of serving you better in the future.
par un voyageur vérifié
Publié le 10 avr. 2024
- Nothing around the area worth dinning at
- Room was unclean
- Unresolved overcharge
- No notice that the pool and gym were closed for remodeling
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Customer Service, Gestion de l’hôtel
Sammy, it's regrettable to hear about your recent experience. We understand that variety in nearby dining options is important - our team is always delighted to provide local recommendations. We are also sorry to learn that cleanliness did not meet your expectations - rest assured, we prioritize creating a clean, welcoming environment for all our guests. We certainly understand the frustration with any perceived billing inconsistencies and encourage you to reach out to our financial team to clarify this. We apologize for any oversight in notifying you about the temporary unavailability of our pool and gym facilities during improvement works. Your feedback is invaluable to us as we strive to improve guest experiences. We earnestly hope to have another opportunity to provide you with a more satisfying visit in the future.
par un voyageur vérifié
Publié le 7 avr. 2024
Our room was newly renovated and it was very clean and comfortable. We will keep this hotel in mind when visiting Ohio.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Customer Service, Gestion de l’hôtel
Robert, it's fantastic to hear how impressed you were with our newly updated rooms at the Holiday Inn Express Hocking Hills-Logan. Knowing that you found them to be clean and comfortable really makes our day. We appreciate you keeping us in mind for your future visits to Ohio, and we can't wait to welcome you back.
par un voyageur vérifié
Publié le 5 avr. 2024
They were 1/2 closed due to construction, the pool area is full of boxes, the parking lot is limited due to all the storage containers. Otherwise no issues.
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Customer Service, Gestion de l’hôtel
Addison, thank you for sharing your experience. It is regrettable that the construction and its associated inconveniences dampened your stay. We assure you these are temporary measures to enhance our facilities. We appreciate your patience and understanding during this time of improvement. We're glad to hear that apart from this, you didn't encounter any other issues. We hope to welcome you back in the future to experience the improvements first-hand.
