3/5 Okay
Mark
Travelled with partner
Jul 21, 2022
Liked: Cleanliness, staff & service, amenities
We have stayed at this hotel twice before. This time we were pleasantly surprised upon arrival we were given an upgrade to a suite. All sounded great until 3 hours after being in the room with AC on it was still hot as an oven. After 3 phone calls the technician finally came up and as a result we were given a down graded room (to what we originally chose). After repacking, moving, unpacking again we were finally settled in a much cooler and comfortable room. All staff were very nice about this and tried their best to rectify the issue and we were given 2 free drinks to compensate, which was very nice. However, i find it hard to believe that other guests who were given this room didn’t complain as well. We were only staying 1 night so this left a bad impression and caused a fair bit of stress for our last night in Greece before returning home. We had a similar issue last time we stayed here that was also resolved. We still like this hotel a lot and would still recommend and hope to return to it one day. All staff here are very helpful and professional. And we like the vibe and location of this hotel. The rooftop deck is great including the food, drinks and view!
Stayed 1 night in Jul 2022