View from room

Reviews of Divani Caravel

5 out of 5
Divani Caravel
2, Vas. Alexandrou Avenue, Kaisariani, Attiki

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Amos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from G.G on Mar 20, 2024
Dear Amos,We feel sorry to see that we did not manage to meet your expectations.Divani family is taking guest satisfaction under serious consideration, and we would like to know what we could have done better.We hope to have the opportunity to welcome you back in the future for a better experience.Sincerely,The Divani Caravel Team.

8/10 Good

Riad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from The Divani Caravel Team on Jan 23, 2024
Dear Riad,Thank for your rating.We are glad to know that you had a positive experience with us.We look forward to welcoming you again in the future for an even greater stay.The Divani Caravel Team

10/10 Excellent

Riad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from G.G on Jan 21, 2024
Dear Riad,Thank you very much for choosing our hotel and for taking time to share your rating!We hope to have the opportunity to welcome you back in the future.Sincerely,The Divani Apollon & Thalasso Guest Relations Team.

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Divani Caravel Team. on Feb 6, 2024
Dear Amos,Thank you very much for taking time to share your experience during your stay.Your comments are valuable to us in order to maintain the level of our services and thank you for your positive feed back.It will be our pleasure to have the opportunity to welcome you back in the future.Sincerely,The Divani Caravel Team.

8/10 Good

Riad

Stayed 3 nights in Jan 2024
Response from The Divani Caravel Team. on Jan 15, 2024
Dear Riad,Thank you for taking the time to rate us.Ιt will be our pleasure to welcome you again in our hotel.Kind regards,The Divani Caravel Team

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from G.G on Jan 13, 2024
Dear Nick,Thank you very much for your 5/5 rating!We hope to have the opportunity to welcome you back in the future!Sincerely,The Divani Apollon & Thalasso Guest Relation Team.

2/10 Terrible

zhaowei

Disliked: Staff & service
Staff and room are not desirable
Stayed 1 night in Dec 2023
Response from The Divani Caravel Team on Jan 11, 2024
Dear Zhaowei, Thank you for staying in Divani Caravel Hotel on your recent visit to Athens and for sharing a review.Although we are not aware of the reasons, we regret to know that your stay with us did not meet with your expectations. We would like to assure you that we take all comments very seriously and that we are constantly in the process of improving our product, facilities and services. In addition we pay special attention to the training and development of our staff which is a standard procedure in our hotels. We hope that on a future visit to Athens you will allow us the opportunity to welcome you back for a more enjoyable stay.Yours sincerely,The Divani Caravel Team

10/10 Excellent

Riad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and quite
Stayed 3 nights in Jan 2024
Response from The Divani Caravel Team. on Jan 10, 2024
Dear Riad,Thank you very much for your excellent rating.We are glad to know that you had a positive experience with us.We look forward to welcoming you again in the future.The Divani Caravel Team

10/10 Excellent

Odalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Divani Caravel Team. on Jan 10, 2024
Dear Odalia,Thank you very much for your excellent rating.We are glad to know that you had a positive experience with us.We look forward to welcoming you again in the future.The Divani Caravel Team

10/10 Excellent

Odalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Divani Caravel Team on Dec 29, 2023
Dear Odalia,Thank you for selecting to stay at the Divani Caravel on your recent trip to Athens and for sharing a review.It is our pleasure to receive your positive feedback.We are truly delighted to read that you had a nice stay with us and that you enjoyed our facilities and services.We look forward to welcoming you back to our hotel on your next visit to our city for another memorable stay.Yours sincerely,The Divani Caravel Team

10/10 Excellent

Odalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay downtown Athena’s
Stayed 2 nights in Dec 2023
Response from The Divani Caravel Team on Dec 29, 2023
Dear Odalia,Thank you for selecting to stay at the Divani Caravel on your recent trip to Athens and for sharing a review.It is our pleasure to receive your positive feedback.We are truly delighted to read that you had a nice stay with us and that you enjoyed our facilities and services.We look forward to welcoming you back to our hotel on your next visit to our city for another memorable stay.Yours sincerely,The Divani Caravel Team

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The room was spacious and spotlessly clean. Excellent gym with fantastic equipment and view. Breakfast was great. Hotel staff were helpful and professional, without exception. Highly recommended. Thank you.
Stayed 3 nights in Nov 2023
Response from The Divani Caravel Team. on Nov 29, 2023
Dear Sally,Thank you very much for your preference for Divani Caravel.We are delighted to know you had a nice experience with us.We hope to welcome you back soon.Best regards,The Divani Caravel Team

10/10 Excellent

Konstantinos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Nov 2023
Response from The Divani Caravel Team. on Nov 28, 2023
Dear Konstantinos,Thank you very much for your preference for Divani Caravel.We are delighted to know you had a nice experience with us.We hope to welcome you back soon.Best regards,The Divani Caravel Team

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good quality hotel with good service
Stayed 2 nights in Nov 2023
Response from The Divani Caravel Team. on Nov 24, 2023
Dear Lawrence,Thank you very much for your preference for Divani Caravel.We are delighted to know you had a nice experience with us.We hope to welcome you back soon.Best regards,The Divani Caravel Team

10/10 Excellent

errol

Stayed 2 nights in Oct 2023
Response from The Divani Caravel Team on Nov 18, 2023
Dear errol,Thank you very much for your preference for Divani Caravel.It is our pleasure to receive your positive review as the satisfaction of our guests is our ultimate goal.We hope to have the opportunity to welcome you back soon.Yours sincerely,The Divani Caravel Team

4/10 Poor

Georgina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Travelled with my partner.He was running the marathon we chose this hotel as it is well situated for the finish line . The breakfast was more than adequate and staff were helpful and polite . I had my free bottle of wine as a silver member alas they only left one wine glass ? The room was small but for 3 nights did the job . Certainly expected bigger and better for a 5*Hotel. The fridge is stocked with mini bar ,snacks and chocolate bars at extortionate prices . Clean towels and toiletries replaced daily and the bed made . We noticed spots of blood on the sheets on the Saturday night and house keeping changed the sheets on the Sunday..However my partner complained he had been bitten and on investigation he has been bitten a dozen times or so on his neck,as well as bites on his arms torso etc which are extremely itchy and we would conclude the hotel has bed bugs as previously reported by guests earlier in the year . We requested late check out as our flight home was late evening this could be arranged for a further 89 euros . We checked out left our luggage and collected it later let’s hope we haven’t brought any unwanted guests back home with us .
Stayed 3 nights in Nov 2023
Response from The Divani Caravel Team. on Nov 14, 2023
Dear Georgina,Thank you very much for your recent stay at our hotel and for the time you took to share your experience with us. Our purpose is to provide services to our customers as well as beautiful memories after their stay with us. We are sincerely sorry if there were issues during your stay that we were not aware of during your stay with us. At this point and learning your experience after your departure, allow us to inform you that specific procedures are followed as soon as we are informed of suspected cases of traveling insects and mainly bed bugs. The cooperating pest control company follows a weekly program of controlled receptions in all areas of the hotel. The particularity of the particular insect traveler has a particular handling as well as a particular way it enters the hotel. From our part, we will follow the well-known procedure that we have been following for years in similar cases. Also, as you mentioned, if you refer to customer comments, you will see almost zero references to similar incidents if you consider the size and abundance of rooms in one of the largest hotels in Athens. We wish and hope for a future visit from you.kind regards,The Divani Caravel Team

2/10 Terrible

Shay

Stayed 7 nights in Nov 2023
Response from The Divani Caravel Team on Dec 5, 2023
Dear Mr. Shay,Thank you for staying in Divani Caravel Hotel on your recent visit to Athens.We are surprised to see your rating and we believe that it does not reflect our high quality of facilities and services.We hope that it is not due to the complaint towards our management regarding the pool.As explained while you were still with us, our outdoors pool is not heated and it's operation is seasonal and weather permitting. This is mentioned on our website and on all booking channels including Expedia.We understand that the weather worsening during the second half of your stay was an inconvenience however weather is beyond our control. We trust that you had the time to enjoy our pool on the first days of your stay while you could still use all other facilities and services of the hotel.Mr. Shay we empathize that your stay did not totally meet with your expectations, however hope that on a future visit to Athens you will allow us the opportunity to welcome you back for a more enjoyable stay.Yours sincerely,The Divani Caravel Team

10/10 Excellent

Gerald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Divani Caravel was fantastic! After a long travel day, to our surprise, each couple was upgraded at check-in to a junior suite. The suites were fabulous with lots of room and amenities! We even had a view of the Acropolis from each window! We enjoyed the rooftop bar after check-in. The food and drinks were wonderful! We were able to walk to the Olympic Park, Acropolis, and Plaka area. There were amazing restaurants right beside the hotel and a coffee shop and bakery a few blocks away. We had a perfect stay here!
Stayed 3 nights in Sep 2023
Response from The Divani Caravel Team. on Oct 25, 2023
Dear Gerald ,Thank you very much for five star rating.It is our pleasure to know that you had a positive experience with us.We are looking forward to welcoming you back in the future.The Divani Caravel Team

6/10 Okay

Helen Ruth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2023
Response from The Divani Caravel Team. on Oct 22, 2023
Dear Helen Ruth ,Thank you for taking the time to share with us your review. We wish we had more comments regarding to your visit. Suggestions are always welcome. it will be our pleasure to welcome you again in our hotel.Kind Regards.The Divani Caravel Team.

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with friendly and extremely helpful staff. We love the roof garden bar and pool. About a 20 minute walk from Plaka but the staff are very helpful arranging taxis if you aren't in the mood to walk
Stayed 2 nights in Oct 2023
Response from The Divani Caravel team. on Oct 16, 2023
Dear Trudi,Thank you very much for your preference for Divani Caravel.It is always a pleasure to receive such a positive review as yours.We hope to have you again soon.Yours sincerely,The Divani Caravel Team

10/10 Excellent

Paulette, Pleasanton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 2 nights in Oct 2023
Response from The Divani Caravel team. on Oct 7, 2023
Dear Paulette,Thank you very much for your preference for Divani Caravel.It is our pleasure to know that you had a good time with us.We hope to have you again soon.Yours sincerely,The Divani Caravel Team

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Divani Caravel Team. on Oct 23, 2023
Dear Lauren ,Thank you for taking the time to share with us your review. it will be our pleasure to welcome you again in our hotel.Kind Regards.The Divani Caravel Team.

4/10 Poor

EDGARD

Travelled with partner
Mattress and pillow not comfortable. Poor bed for a 5 star hotel. I went to 3 stars hotels who had better beds. Check-in was long, we waited for hours and we always had to ask if the room is ready while waiting in the limited area the hotel provides (there is no proper lounge besides the restaurant bar). No one bothered to come and tell us that the room is ready until we figured out ourselves. The breakfast is average; not on par with other 5 star hotels. I found hair in the scrambled eggs which was awful experience for my wife. Our room had the “do not disturb” sign all day, we came back the evening and asked for the complementary water bottles that any hotel provides every single day. The guy at the reception told me that they do not provide water for every night and suggested I send this concern to the hotel “management”.
Stayed 3 nights in Sep 2023
Response from G.G on Oct 1, 2023
Dear Mr. Alchammas,We feel sorry to see that we did not manage to meet your meet expectations. Unfortunately unexpected cancelled flights, caused long cues during your checking.Your comments have been noticed for further improvements.Even though you did not stay satisfied form our services we hope to have the chance to welcome you back in the future.Kind Regards,The Divani Caravel Team.

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing 5 star service!
Stayed 4 nights in Sep 2023
Response from The Divani Caravel team. on Sep 27, 2023
Dear Iryna,we would like to thank you for your recent stay as well as for your positive comments. With great honor we are looking forward to see you soon.Kind regards,The Divani Caravel Team

6/10 Okay

deniz

Business traveller
Liked: Cleanliness, staff & service
no VIP benefit, further mediocre room with awful twin beds to make it look like queen !
Stayed 1 night in Sep 2023
Response from The Divani Caravel team. on Sep 21, 2023
Dear deniz,Thank you for taking the time to share your experience with us. We respect and listen to all opinions. The room you stayed in has two single beds. however, we are sorry that you were not satisfied with the bed. All the staff are present to listen to your issue and give you an alternative during your stay. I wish you had shared your concerns with us. We hope to make your next stay the best possible.Kind regards,The Divani Caravel Team

10/10 Excellent

Dorothea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room in an area where you you can go to city center with 20min walk.
Stayed 4 nights in Sep 2023
Response from The Divani Caravel team. on Sep 18, 2023
Dear Dorothea, We would like to thank you for choosing our property for your recent visit here in Athens. It is so kind from you sharing your wonderful words with all of us. We appreciate for your time and we do hope to welcome you soon for your next stay. Till then smille and stay safe. Kind regards, The Divani Caravel Team

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Divani Caravel team. on Sep 17, 2023
Dear Nick,Thank you for your excellent rating. We look forward to welcoming you back in the future.The Divani Caravel Team

8/10 Good

peter

Travelled with partner
A good 3 star hotel
Stayed 1 night in Sep 2023
Response from G.G on Sep 16, 2023
Dear Peter,We feel sorry to see that we did not manage to meet your expectations.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good location
Hotel is good buy location is not great. It took us 30 minutes to walk to plaka
Stayed 4 nights in Sep 2023
Response from The Divani Caravel Team on Sep 10, 2023
Dear Isaac,Thank you for selecting to stay at the Divani Caravel on your recent trip to Athens.It is always a pleasure to receive a high rating and we are glad that you liked our hotel.Regarding your comment, may we share with you that Divani Caravel is centrally located in one of the city’s most vibrant neighborhoods, next to Evangelismos subway station and just minutes away from constitution square and fashionable Kolonaki area. In fact the Syntagma square is just one stop away with the subway.On the top of the above, we also offer a free shuttle bus service to the city center daily.We thank you again for your review and look forward to welcoming you back to our hotel on your next visit to our city.Yours sincerely,The Divani Caravel Team

6/10 Okay

Manuel, Mamaroneck

Stayed 2 nights in Sep 2023
Response from The Divani Caravel team. on Sep 29, 2023
Dear Manuel ,We feel sorry to see that we did not manage to meet your expectations.Guest satisfaction is top priority for us, and your comments will be taken one by one under serious consideration.For team members have been scheduled in order to improve service provided, and several projects of renovation are taking place through years.Even though we did not provide a 5* star accommodation, we hope to have the opportunity to welcome you back in the future.Sincerely,The Divani Caravel Guest Relation Team

6/10 Okay

Rabih

Travelled with group
Disliked: Staff & service
very commercial hotel crowded with different airline crew
Stayed 1 night in Sep 2023
Response from The Divani Caravel team. on Sep 9, 2023
Dear Rabih,Thank you for choosing our hotel and for taking the time to share your feedback with us. Our hotel accommodates and welcomes all customers, including airline crews. However, this does not exclude the rest of the customers from accessing the department's activities. Thank you for your time and we hope to have you again.Kind regards,The Divani Caravel Team

10/10 Excellent

Trudi

Stayed 3 nights in Sep 2023
Response from The Divani Caravel team. on Sep 27, 2023
Dear Trudi,Thank you very much for your rating. It gives us great pleasure to see that we manage to meet your expectations during your stay.We are looking forward to welcoming you back in the future.Sincerely,The Divani Caravel Guest Relation Team.

6/10 Okay

Jovi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is located in a good area easy access to airport. Quite a walk to get to the main tourist area, but I already knew that when booking. Did not receive VIP upgrade that was listed in my email. Check in was slow, walls were very thin in the rooms. The hotel had nice amenities and a great breakfast buffet.
Stayed 1 night in Aug 2023
Response from The Divani Caravel team. on Sep 6, 2023
Dear Mr Jovi,we thank you for choosing our hotel and for taking the time to share your experience with us. Reading your comments, please allow us to position ourselves. We would like to remind you that your room has been upgraded to an upgraded category. From standard room type to executive . We wish you to have a beautiful day and we do hope to see you again soon.Kind regards,The Divani Caravel Team

10/10 Excellent

Joseph, san diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from G.G on Sep 6, 2023
Dear Joseph,Thank you very much for your rating.We are looking forward to welcoming you back in the future.Sincerely,The Divani Caravel Team.

10/10 Excellent

Alison

Stayed 1 night in Sep 2023
Response from The Divani Caravel team. on Sep 7, 2023
Dear Alison,Thank you very much for your kind rating.It is our pleasure to know that you had a great time with us.We are looking forward to welcoming you back in the future.The Divani Caravel Team

6/10 Okay

Danny, Ritchford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were extremely welcoming, polite and helpful. The breakfast was great. The bed was amazingly comfy. the only negative point was that we paid for 2 nights and the price supposedly included 1 bottle of wine per night, a few minutes after arriving in our room, we got a call saying they would deliver the wine but no one ever showed up with the wine and they didn’t offer anything at check out. I have been sleeping in hotels everywhere in the world on average 250 nights per year since 28 years and it was the first time in my life that I got asked by a front desk staff while paying my parking and extras during the check out if I would be interested to leave any tip for the staffs. I am a good tipper but if someone asks me for a tip I become very quickly a no tipper. Other than that, we were pleased with our stay.
Stayed 2 nights in Sep 2023
Response from The Divani Caravel team. on Sep 6, 2023
Dear Danny,We thank you for choosing our hotel and for taking the time to share your experience with us. Reading your comments, allow me to position ourselves. We are sorry if there was a mix-up with your wine and it was delivered to the wrong room. Also, the provision for the wine concerns accommodation and not daily. The extra services, like the parking you mentioned, are not free but with extra charge. We will keep your comments and thank you for reporting them. We do hope to satisfy you with your next stay. Till then stay safe.Kind regards,The Divani Caravel Team

10/10 Excellent

Marino

Liked: Cleanliness, property conditions & facilities
Friendly and helpful staff and gorgeous pool with a view.
Stayed 2 nights in Aug 2023
Response from G.G on Sep 3, 2023
Thank youVery much for your rating! We are looking forward to welcoming you, in the future.Sincerely,The Divani Apollon & Thalasso Team.

8/10 Good

dalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Divani Caravel team. on Sep 23, 2023
Dear dalia ,Thank you for rating us.We hope to welcome you to Divani Caravel soon for an unforgettable experience.Yours sincerely,The Divani Caravel Team

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we first arrived there was only one glass, the toilet was dirty and my children’s room smelled dirty.
Stayed 3 nights in Aug 2023
Response from G.G on Sep 2, 2023
Dear Dave,We feel sorry to see that we did not manage to meet your expectations. Our housekeeping team is always hands on for your requests.Your comments have been addressed for further improvements.Sincerely,The Divani Caravel Team.

8/10 Good

Aphrodite

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from The Divani Caravel team. on Sep 19, 2023
Dear Aphrodite,We are very happy that you enjoyed your stay with us!Guest satisfaction is our priority and we are looking forward to welcoming you back in the future!Sincerely,The Divani Caravel Team.

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from G.G on Sep 19, 2023
Dear Amos,Thank you very much for your rating!We are looking forward to welcoming you back in the future.Sincerely,The Divani Apollon & Thalasso Guest Relation Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from G.G on Aug 29, 2023
Thank you very much for your rating! We are looking forward to welcoming back, in the future.Sincerely,The Divani Caravel Team.The DIvani Caravel Team.

6/10 Okay

Nick

Stayed 1 night in Aug 2023
Response from G.G on Aug 29, 2023
Dear Nick,wee feel sorry to see that we did not manage to meet your expectations.We are looking forward to welcoming you back,in the future.Sincerely,The Divani Caravel Team.

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean
Stayed 1 night in Aug 2023
Response from G.G on Aug 25, 2023
Dear Sandeep,Thank you very much for your rating!We are looking forward to welcoming you in the future.Sincerely,The Divani Carvel Team.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a great location. Superior customer service. Both Kosta and Kosta at the front desk were super helpful with outstanding customer service. Thank you so much for a wonderful stay. I will definitely stay at the Divani
Stayed 1 night in Aug 2023
Response from The Divani Caravel Team on Aug 24, 2023
Dear Maria,Thank you for selecting to stay at the Divani Caravel on your recent trip to Athens.It is always a pleasure to receive great reviews such as yours and we truly value your comments.We are truly delighted to read that you particularly enjoyed the service received by our staff and will proudly share it within our team.We thank you again for your recommendation and look forward to welcoming you back to our hotel on your next visit to our city.Yours sincerely,The Divani Caravel Team

8/10 Good

Prasn Laxmidas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Nice and clean wiith helpful staff. Were arrived a little early wdre allowed to check in. Pool was ok. Could have been managed better and left open for use till late. Closes at 8.00p.. Overall, I enjoyed the stay
Stayed 3 nights in Aug 2023
Response from The Divani Caravel Team on Aug 24, 2023
Dear Prasn Laxmidas,Thank you for staying with us and for taking the time to write a review about your experience.Your opinion is valuable to us and we are delighted to learn that your overall stay was a nice one.Your comments help us to evaluate the level of our services and where necessary to intervene and provide solutions. We thank you again and look forward to welcoming you back on your next visit to our city.Yours sincerely,

4/10 Poor

Keith, Durham

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were great, the rooftop pool was too. But…my daughter was bitten multiple times by bed bugs! Shame because otherwise the hotel was quite nice.
Stayed 1 night in Aug 2023
Response from G.G on Aug 24, 2023
Dear Keith,Thank you for staying with and for taking time to share your comments regarding your stay.Health and safety of our guests and our team is high priority. The hotel follows health and safety procedures to make sure that we avoid such as issues.We would like to inform you that your room have been detailed check and we did not find any bed bugs.Never the less we procced top all necessary actions.For once more thank you for choosing our hotel and we are looking forward to welcoming you and your family in the future! Sincerely,The Divani Caravel Team.

10/10 Excellent

Elisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel good area to stay
Stayed 1 night in Aug 2023
Response from The Divani Caravel team. on Aug 23, 2023
Dear Elisa,Thank you very much for your 5star rating.It is our pleasure to know that you had a great stay with us.We are looking forward to welcoming you back in the future.The Divani Caravel Team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from G.G on Aug 24, 2023
Dear Richard,Thank you very much for your rating!We are looking forward to welcoming you back in the future.Sincerely,The Divani Caravel Team.

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from G.G on Aug 21, 2023
Dear Joao,Thank you very much for your rating.We are looking forward to welcoming you back in the future!Sincerely,The Divani Caravel Team.