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Reviews of Viceroy Snowmass

5 out of 5
Viceroy Snowmass
130 Wood Rd, Snowmass Village, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 515 out of 711 reviews" "
Rating 8 - Good. 108 out of 711 reviews" "
Rating 6 - Okay. 41 out of 711 reviews" "
Rating 4 - Poor. 27 out of 711 reviews" "
Rating 2 - Terrible. 20 out of 711 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Under construction on
Stayed 3 nights in Apr 2024

10/10 Excellent

DR ZDENEK P

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
This please was amazing! Family of 6! And everyone had a blast!
Stayed 5 nights in Mar 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Construction
Stayed 5 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience of having the ski lift right by the hotel. The staff was attentive and helpful in very way. I will be back every year.
Stayed 5 nights in Mar 2024

10/10 Excellent

Cornell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 4 nights in Feb 2024

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice amenities.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ski in/out option for Snowmass. Room good, although the shower was not the best. Very convienient to have a pretty good kitchen in the room. Pool and hot tub great although were not functioning fully for a day or 2 was corrected quickly when hotel reception notified.
Stayed 7 nights in Feb 2024

10/10 Excellent

Micheel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect 🌟🌟🌟🌟🌟
Stayed 3 nights in Jan 2024
Response from Viceroy Snowmass on Mar 6, 2024
Thank you for your 5-star review, Micheel. We look forward to welcoming you back to beautiful Snowmass soon!

10/10 Excellent

don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski in ski out
Stayed 7 nights in Jan 2024
Response from Viceroy Snowmass on Mar 6, 2024
Thank you for your review, Don!

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Viceroy Snowmass on Mar 6, 2024
Thank you for your review, Michael!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Viceroy Snowmass on Mar 6, 2024
Thank you for your review, Irina!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ski trip!
Property was amazing! We had the most pleasant stay we've ever had for our ski trip. Location is right by the lifts and they have shuttles to take us everywhere and made it super easy with the kids. Staff is so friendly and accommodating. We are definitely coming back.
Stayed 5 nights in Dec 2023

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darren was the best concierge and really saved the day getting dining reservations during the holiday. Perfect ski in and out location.
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service
Staff was great , the hotel. Is a bit overpriced , needs better food and beverage for that price point
Stayed 5 nights in Dec 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Miriame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the best. Everyone was so nice & welcoming. Its so convenient cause theres plenty shops around that the shuttle can take you to or you can walk. As a solo traveler what mattered the most to me was safety & i felt that staying there. Its a beautiful, clean, quiet hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms convenient to ski and aspen
Great staff and tasty breakfast. Shuttle to and from the airport was very convenient (and free!), and there’s a bus to Aspen that stops 5 mins away from the lobby. Ski rental shop and spa also good. Great and spacious rooms - we will stay here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tanise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great pool was down :(
Stayed 2 nights in Dec 2023

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The staff were not very helpful or friendly. The room had no light or a view. It felt very closed in. The bed was not comfortable. I’ve stayed at cheaper places with a much better time. I regret paying these prices and coming here and getting a sub level stay.
Stayed 2 nights in Sep 2023
Response from Viceroy Snowmass Reservations on Oct 2, 2023
Good morning, Mrs. Branham,Thank you for taking the time to provide feedback. This is valuable and we appreciate it. My sincerest apologies that we didn't have this conversation sooner. We would've loved to offer options while you were on site. Please know that the experience we provide our guests is very important to us and well continue to strive to do our best.Warmly,Viceroy Snowmass Reservations

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Sam was amazing, the manager, and moved us to a room with a beautiful view, because it was our anniversary! He went above and beyond regarding service, the Concierge did a great job, getting us dinner reservations, and our stay here was just perfect! Holly, recommend it!
Stayed 5 nights in Sep 2023
Response from Viceroy Snowmass Reservations on Oct 2, 2023
Hi Pamela,Thank you for taking the time to provide feedback. We're delighted to hear that you've enjoyed your stay. I'll be sharing this with Sam.Best,Viceroy Snowmass Reservations

10/10 Excellent

Maximiliano

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Resort.
Facilities are stunning, staff is super friendly and accommodating, restaurants and bars are the place to be in Snowmass. The spa also deserves to be mentioned. All around amazing experience.
Stayed 5 nights in Sep 2023
Response from Viceroy Snowmass on Sep 12, 2023
Dear Maximiliano,Thank you for taking the time to tell us about your stay. I am thrilled to here that you enjoyed all of our wonderful amenities and that our staff was accommodating. I will be sure to share your kind words to with the spa team. Warm regards,Robert Purdy, General Manager

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location!
We had a great stay at the Viceroy. It started off a little rough when they couldn't find our reservation and we waited while they tried to find us a room on a sold out weekend. They were able to provide us the ADA accessible room and once we were on our way everything was great. The room was beautiful, we had a large balcony and the shuttle took us to the Aspen JasFest and picked us up. Very convenient. Parking is steep ($55/ per car/per night) ouch! But otherwise I wouldn't change a thing, if fact we may stay again next year.
Stayed 2 nights in Sep 2023
Response from Viceroy Snowmass on Sep 6, 2023
Dear Lisa,Thank you for taking the time to tell us about your stay. I'm happy to hear that we were able to resolve the issue of the missing reservation. And what a beautiful weekend for great music! We hope to have the opportunity to welcome you back again in the future. Warm regards,Robert Purdy, General Manager

2/10 Terrible

monty

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Not the same place of the past
Stayed at Viceroy 5-6 times since opening in 2009. this time under construction which I found out after booking on hotels. wife got food poising from the awesome restaurant which killed next day activities and was going to stay a third night but the construction in the valet zone for new condos killed all fun. We are 3rd generation Colorado natives. 2 managers were to look at bill and email it to me which I informed them I needed it for business expenses. never did receive any emails just charged out remainder along with dinner. not the same place
Stayed 2 nights in Jul 2023
Response from Viceroy Snowmass on Aug 29, 2023
Hello xxxxxxxx,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to fill out our detailed survey. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. It is clear that we missed the mark on this visit, but hope to have the opportunity to welcome you back again once the construction is complete for a flawless stay. Warm regards,Robert Purdy, General Manager

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfair to charge resort fee
I think it was unfair to charge a $55 a day resort fee when the lobby restaurant and the main restaurant were both closed and the pool was unusable because it was in the middle of a construction zone. In addition, the construction started at 7 AM every morning. I was only warned about all these conditions a couple days before my arrival. The least you could do would be to waive that resort fee!
Stayed 2 nights in Jul 2023
Response from Viceroy Snowmass on Aug 29, 2023
Hello Sara,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to fill out our detailed survey. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. While our dining outlet is temporarily not in our normal Toro location, we still strive to provide indoor and outdoor dining with breathtaking mountain views. We wish that you had brought your concerns to our attention while you were on property as we have an opportunity to showcase Electric Pass Lodge’s newly constructed pool as an alternative for our guests during their visit, conveniently located next door. We clearly missed a few marks to ensure you had a memorable stay, we hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Best Regards,Robert Purdy, General Manager

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service despite some remodeling going on.
Stayed 5 nights in Jul 2023
Response from Viceroy Snowmass on Aug 1, 2023
Dear Todd,Thank you for the review. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. We hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the construction going on within and around the hotel, we found our stay wonderful. The staff was super friendly. Our room was clean and given a refresher while we were away during the day. We will be back!
Stayed 2 nights in Jul 2023
Response from Viceroy Snowmass on Aug 1, 2023
Dear Jennifer,Thank you for your kind words! I'm so happy to hear that you had a wonderful stay amidst the construction of our second tower and new lobby lounge. We look forward to the opportunity to welcome you back again when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 Excellent

Lyneé

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We loved it our dogs loved it. Beautiful rooms, they even gave our pups a gift when we checked in.
Stayed 1 night in Jul 2023
Response from Viceroy Snowmass on Aug 1, 2023
Dear Lynee,We are so thrilled that you and your fur-babies had a wonderful stay! We look forward to welcoming you back agian!Warm regards,Robert Purdy, General Manager

8/10 Good

judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
overall the hotel was very nice!!! lots of work both in and out closing off certain areas. the work was very noisy.
Stayed 2 nights in Jul 2023
Response from Viceroy Snowmass on Aug 1, 2023
Dear Judy,Thank you for taking the time to tell us about your stay. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. We hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

4/10 Poor

Ben, Creswell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am sure that this is normally an exceptional property. Unfortunately, our stay was when half the main floor was shut down for remodeling. They are also doing a large construction project (literally) right next to the pool and hot tubs. There was no way to relax with such noise. I really feel like they should make it clear before booking that this is the current situation. We did get a short disclaimer after the reservations were made (non refundable) but it vastly understated the noise levels and construction activities. On a good note, the staff was exceptional.
Stayed 1 night in Jul 2023
Response from Viceroy Snowmass on Aug 1, 2023
Dear Ben,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to tell us about your stay. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. To try and alleviate any frustrations, my executive committee, management team and I invited all our guests to join us daily for complimentary drinks and appetizers at the pool from 4:00-5:00pm to engage in conversation and discuss the future of the property. While our dining outlet is temporarily not in our normal Toro location, we still strive to provide indoor and outdoor dining with breathtaking mountain views. We wish that you had brought your concerns to our attention while you were on property as we have an opportunity to showcase Electric Pass Lodge’s newly constructed pool as an alternative for our guests during their visit, conveniently located next door. We clearly missed a few marks to ensure you had a memorable stay, we hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 Excellent

Chad

Stayed 1 night in Jul 2023
Response from Viceroy Snowmass on Aug 16, 2023
Dear Chad,Thank you for the 5 out of 5 review! We look forward to welcoming you back again. Warm regards,Robert Purdy, General Manager

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
4 star hotel at best. Restaurant and cafe were both closed due to construction. No tub in king bedroom pictures are deceiving. Should have just stayed in Aspen for the money.
Stayed 1 night in Jul 2023
Response from Viceroy Snowmass on Jul 20, 2023
Dear Amy,Thank you for taking the time to tell us about your stay. We apologize that we had to move our temporary services while we complete our amazing new lobby bar, lounge and cafe. We hope to have the opportunity to welcome you back, so that you can enjoy all of our new and beautiful amenities.

10/10 Excellent

Scott

Stayed 1 night in Jul 2023
Response from Viceroy Snowmass Reservations on Jul 11, 2023
Thank you very much for taking the time to provide valuable feedback! We hope you're able to visit again soon.

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TWM - Viceroy
The property and staff were amazing, absolutely recommend it.
Stayed 2 nights in Jul 2023
Response from Viceroy Snowmass Reservations on Jul 6, 2023
Thank you, Tracey! We're thrilled that you had a great time. We look forward to hosting your next Snowmass getaway.Kind regards,Viceroy Snowmass Reservations

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I stepped on a one inch long pin that was sticking out of the carpet, luckily my shoes were on. Also hotel did not provide drinking water. There was no trash can in the room besides the one next to the toilet. There was only housekeeping in one of our three nights stay. Room was also dusty.
Stayed 3 nights in Jun 2023
Response from Viceroy Snowmass Reservations on Jul 5, 2023
Thank you for this valuable feedback. We're very sorry that we did not meet your expectation. I'll be sharing your feedback with my colleagues as we strive to do better.Warm regards,Viceroy Snowmass Reservations

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You should know we stayed Friday, 1/27 to Saturday, 1/28 not 1/26 to 1/27. For what it cost us, I would expected a little more personal service. We pushed our own luggage up to our room. We did not receive water bottles that other guests did. The room was nice although my husband did not like the way everything echoed in the bathroom.
Stayed 1 night in Jan 2023
Response from Viceroy Snowmass on Feb 6, 2023
Dear Jeff,Thank you for taking the time to tell us about your stay. I'm sorry to hear that we did not meet your expectations while you were here. Without such feedback are we able to improve and work on our day to day business. We hope to have the opportunity to welcome you back again for a flawless stay. Warm regards,Robert Purdy, General Manager

4/10 Poor

Angela

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Terrible service, really bad food.
Stayed 4 nights in Jan 2023
Response from Viceroy Snowmass on Feb 6, 2023
Dear Angela,Thank you for taking the time to tell us about your experience. Without such feedback are we able to improve and work on our day to day business. We hope to have the opportunity to welcome you back for a flawless stay. Warm regards,Robert Purdy, General Manager

10/10 Excellent

Ovsanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the service, the amenities, the location - all amazing!
Response from Viceroy Snowmass on Feb 6, 2023
Dear Ovsanna,Thank you so much for your review! We are thrilled to hear that you had a great stay with us and look forward to welcoming you back again. Warm regards,Robert Purdy, General Manager

10/10 Excellent

Marcia, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Viceroy Snowmass Reservations on Nov 28, 2023
Thank you for joining us. We look forward to your return visit.

10/10 Excellent

Ledy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, the food is amazing and friendly staff’s
Stayed 2 nights in Sep 2022
Response from Reservations on Oct 20, 2022
Hi LedyThank you for the great review. We are happy that you enjoyed your stay and hope to see you back in the future.Viceroy Team

10/10 Excellent

Lawrence

Liked: Staff & service, property conditions & facilities, room comfort
Last night in Colorado
We stayed for one night in a lovely suite. It was very comfortable, spacious and clean. The good on Toro was very good.
Stayed 1 night in Sep 2022
Response from Reservations on Oct 3, 2022
Hi LawrenceThank you for the great feedback. We are very pleased that you enjoyed your stay. Please come visit us again.

10/10 Excellent

Robert

Stayed 2 nights in Jul 2022

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff
Stayed 4 nights in Sep 2022
Response from Reservations on Oct 3, 2022
Hi JanetWe are pleased that you enjoyed our property. We hope that you are able to come back and stay again with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Aug 2022
Response from Viceroy Snowmass on Sep 7, 2022
Thank you for the 10 out of 10, John! We look forward to welcoming you back again!Best regards,Robert Purdy, General Manager

10/10 Excellent

Kristin

Stayed 1 night in Aug 2022

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Reservations on Aug 1, 2022
Hi Alex We would love to know where our staff can better improve your stay. If you don't mind could you let us know where you were unhappy with your stay?

6/10 Okay

Sharyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2022
Response from Viceroy Snowmass on Sep 7, 2022
Dear Sharyn,Thank you for taking the time to tell us about your stay. I'm sorry to see the 6 out of 10 and hope to have the opportunity to welcome you back again in the future for a flawless stay. Best regards,Robert Purdy, General Manager