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Viceroy Snowmass – Avis

5 out of 5
Viceroy Snowmass
130 Wood Rd, Snowmass Village, CO

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 515 avis sur 711." "
Note de 8 – Bien, d’après 108 avis sur 711." "
Note de 6 – Acceptable, d’après 41 avis sur 711." "
Note de 4 – Médiocre, d’après 27 avis sur 711." "
Note de 2 – Terrible, d’après 20 avis sur 711." "

9,6/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

Mauro

Séjour de 2 nuits en janvier 2022
Reservations a répondu le 7 févr. 2022
Thank you for staying with us. We appreciate your business

6/10 – Acceptable

kristin

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Under construction on
Séjour de 3 nuits en avril 2024

10/10 – Excellent

DR ZDENEK P

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 7 nuits en janvier 2024

10/10 – Excellent

Gina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This please was amazing! Family of 6! And everyone had a blast!
Séjour de 5 nuits en mars 2024

10/10 – Excellent

WILLIAM

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Construction
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Sandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the convenience of having the ski lift right by the hotel. The staff was attentive and helpful in very way. I will be back every year.
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Cornell

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All great
Séjour de 4 nuits en février 2024

10/10 – Excellent

Judson

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff and nice amenities.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Jonathan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great ski in/out option for Snowmass. Room good, although the shower was not the best. Very convienient to have a pretty good kitchen in the room. Pool and hot tub great although were not functioning fully for a day or 2 was corrected quickly when hotel reception notified.
Séjour de 7 nuits en février 2024

10/10 – Excellent

Micheel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything is perfect 🌟🌟🌟🌟🌟
Séjour de 3 nuits en janvier 2024
Viceroy Snowmass a répondu le 6 mars 2024
Thank you for your 5-star review, Micheel. We look forward to welcoming you back to beautiful Snowmass soon!

10/10 – Excellent

don

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ski in ski out
Séjour de 7 nuits en janvier 2024
Viceroy Snowmass a répondu le 6 mars 2024
Thank you for your review, Don!

6/10 – Acceptable

Michael

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Viceroy Snowmass a répondu le 6 mars 2024
Thank you for your review, Michael!

10/10 – Excellent

Irina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 3 nuits en janvier 2024
Viceroy Snowmass a répondu le 6 mars 2024
Thank you for your review, Irina!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best ski trip!
Property was amazing! We had the most pleasant stay we've ever had for our ski trip. Location is right by the lifts and they have shuttles to take us everywhere and made it super easy with the kids. Staff is so friendly and accommodating. We are definitely coming back.
Séjour de 5 nuits en décembre 2023

10/10 – Excellent

eric

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Darren was the best concierge and really saved the day getting dining reservations during the holiday. Perfect ski in and out location.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 6 nuits en décembre 2023

8/10 – Bien

Jose

Points forts : Propreté, service et personnel
Staff was great , the hotel. Is a bit overpriced , needs better food and beverage for that price point
Séjour de 5 nuits en décembre 2023

10/10 – Excellent

david

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Felix

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en décembre 2023

10/10 – Excellent

Miriame

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was the best. Everyone was so nice & welcoming. Its so convenient cause theres plenty shops around that the shuttle can take you to or you can walk. As a solo traveler what mattered the most to me was safety & i felt that staying there. Its a beautiful, clean, quiet hotel
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Natalia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable rooms convenient to ski and aspen
Great staff and tasty breakfast. Shuttle to and from the airport was very convenient (and free!), and there’s a bus to Aspen that stops 5 mins away from the lobby. Ski rental shop and spa also good. Great and spacious rooms - we will stay here again.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Tanise

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great pool was down :(
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Courtney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Claudia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente
Séjour de 1 nuit en novembre 2023
Viceroy Snowmass Reservations a répondu le 28 nov. 2023
Thank you for joining us. We look forward to your return visit.

6/10 – Acceptable

Karen

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, état et installations de l’hébergement
The staff were not very helpful or friendly. The room had no light or a view. It felt very closed in. The bed was not comfortable. I’ve stayed at cheaper places with a much better time. I regret paying these prices and coming here and getting a sub level stay.
Séjour de 2 nuits en septembre 2023
Viceroy Snowmass Reservations a répondu le 2 oct. 2023
Good morning, Mrs. Branham,Thank you for taking the time to provide feedback. This is valuable and we appreciate it. My sincerest apologies that we didn't have this conversation sooner. We would've loved to offer options while you were on site. Please know that the experience we provide our guests is very important to us and well continue to strive to do our best.Warmly,Viceroy Snowmass Reservations

10/10 – Excellent

pamela

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing stay
Sam was amazing, the manager, and moved us to a room with a beautiful view, because it was our anniversary! He went above and beyond regarding service, the Concierge did a great job, getting us dinner reservations, and our stay here was just perfect! Holly, recommend it!
Séjour de 5 nuits en septembre 2023
Viceroy Snowmass Reservations a répondu le 2 oct. 2023
Hi Pamela,Thank you for taking the time to provide feedback. We're delighted to hear that you've enjoyed your stay. I'll be sharing this with Sam.Best,Viceroy Snowmass Reservations

10/10 – Excellent

Maximiliano

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Outstanding Resort.
Facilities are stunning, staff is super friendly and accommodating, restaurants and bars are the place to be in Snowmass. The spa also deserves to be mentioned. All around amazing experience.
Séjour de 5 nuits en septembre 2023
Viceroy Snowmass a répondu le 12 sept. 2023
Dear Maximiliano,Thank you for taking the time to tell us about your stay. I am thrilled to here that you enjoyed all of our wonderful amenities and that our staff was accommodating. I will be sure to share your kind words to with the spa team. Warm regards,Robert Purdy, General Manager

8/10 – Bien

Lisa

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful location!
We had a great stay at the Viceroy. It started off a little rough when they couldn't find our reservation and we waited while they tried to find us a room on a sold out weekend. They were able to provide us the ADA accessible room and once we were on our way everything was great. The room was beautiful, we had a large balcony and the shuttle took us to the Aspen JasFest and picked us up. Very convenient. Parking is steep ($55/ per car/per night) ouch! But otherwise I wouldn't change a thing, if fact we may stay again next year.
Séjour de 2 nuits en septembre 2023
Viceroy Snowmass a répondu le 6 sept. 2023
Dear Lisa,Thank you for taking the time to tell us about your stay. I'm happy to hear that we were able to resolve the issue of the missing reservation. And what a beautiful weekend for great music! We hope to have the opportunity to welcome you back again in the future. Warm regards,Robert Purdy, General Manager

2/10 – Terrible

monty

Voyage d’affaires
Points forts : Confort de la chambre
Points faibles : État et installations de l’hébergement
Not the same place of the past
Stayed at Viceroy 5-6 times since opening in 2009. this time under construction which I found out after booking on hotels. wife got food poising from the awesome restaurant which killed next day activities and was going to stay a third night but the construction in the valet zone for new condos killed all fun. We are 3rd generation Colorado natives. 2 managers were to look at bill and email it to me which I informed them I needed it for business expenses. never did receive any emails just charged out remainder along with dinner. not the same place
Séjour de 2 nuits en juillet 2023
Viceroy Snowmass a répondu le 29 août 2023
Hello xxxxxxxx,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to fill out our detailed survey. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. It is clear that we missed the mark on this visit, but hope to have the opportunity to welcome you back again once the construction is complete for a flawless stay. Warm regards,Robert Purdy, General Manager

6/10 – Acceptable

Sara

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Unfair to charge resort fee
I think it was unfair to charge a $55 a day resort fee when the lobby restaurant and the main restaurant were both closed and the pool was unusable because it was in the middle of a construction zone. In addition, the construction started at 7 AM every morning. I was only warned about all these conditions a couple days before my arrival. The least you could do would be to waive that resort fee!
Séjour de 2 nuits en juillet 2023
Viceroy Snowmass a répondu le 29 août 2023
Hello Sara,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to fill out our detailed survey. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. While our dining outlet is temporarily not in our normal Toro location, we still strive to provide indoor and outdoor dining with breathtaking mountain views. We wish that you had brought your concerns to our attention while you were on property as we have an opportunity to showcase Electric Pass Lodge’s newly constructed pool as an alternative for our guests during their visit, conveniently located next door. We clearly missed a few marks to ensure you had a memorable stay, we hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Best Regards,Robert Purdy, General Manager

8/10 – Bien

Todd

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service despite some remodeling going on.
Séjour de 5 nuits en juillet 2023
Viceroy Snowmass a répondu le 1 août 2023
Dear Todd,Thank you for the review. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. We hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Despite the construction going on within and around the hotel, we found our stay wonderful. The staff was super friendly. Our room was clean and given a refresher while we were away during the day. We will be back!
Séjour de 2 nuits en juillet 2023
Viceroy Snowmass a répondu le 1 août 2023
Dear Jennifer,Thank you for your kind words! I'm so happy to hear that you had a wonderful stay amidst the construction of our second tower and new lobby lounge. We look forward to the opportunity to welcome you back again when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 – Excellent

Lyneé

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. We loved it our dogs loved it. Beautiful rooms, they even gave our pups a gift when we checked in.
Séjour de 1 nuit en juillet 2023
Viceroy Snowmass a répondu le 1 août 2023
Dear Lynee,We are so thrilled that you and your fur-babies had a wonderful stay! We look forward to welcoming you back agian!Warm regards,Robert Purdy, General Manager

8/10 – Bien

judy

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
overall the hotel was very nice!!! lots of work both in and out closing off certain areas. the work was very noisy.
Séjour de 2 nuits en juillet 2023
Viceroy Snowmass a répondu le 1 août 2023
Dear Judy,Thank you for taking the time to tell us about your stay. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. We hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

4/10 – Médiocre

Ben, Creswell

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
I am sure that this is normally an exceptional property. Unfortunately, our stay was when half the main floor was shut down for remodeling. They are also doing a large construction project (literally) right next to the pool and hot tubs. There was no way to relax with such noise. I really feel like they should make it clear before booking that this is the current situation. We did get a short disclaimer after the reservations were made (non refundable) but it vastly understated the noise levels and construction activities. On a good note, the staff was exceptional.
Séjour de 1 nuit en juillet 2023
Viceroy Snowmass a répondu le 1 août 2023
Dear Ben,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to tell us about your stay. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. To try and alleviate any frustrations, my executive committee, management team and I invited all our guests to join us daily for complimentary drinks and appetizers at the pool from 4:00-5:00pm to engage in conversation and discuss the future of the property. While our dining outlet is temporarily not in our normal Toro location, we still strive to provide indoor and outdoor dining with breathtaking mountain views. We wish that you had brought your concerns to our attention while you were on property as we have an opportunity to showcase Electric Pass Lodge’s newly constructed pool as an alternative for our guests during their visit, conveniently located next door. We clearly missed a few marks to ensure you had a memorable stay, we hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 – Excellent

Chad

Séjour de 1 nuit en juillet 2023
Viceroy Snowmass a répondu le 16 août 2023
Dear Chad,Thank you for the 5 out of 5 review! We look forward to welcoming you back again. Warm regards,Robert Purdy, General Manager

6/10 – Acceptable

Amy

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
4 star hotel at best. Restaurant and cafe were both closed due to construction. No tub in king bedroom pictures are deceiving. Should have just stayed in Aspen for the money.
Séjour de 1 nuit en juillet 2023
Viceroy Snowmass a répondu le 20 juill. 2023
Dear Amy,Thank you for taking the time to tell us about your stay. We apologize that we had to move our temporary services while we complete our amazing new lobby bar, lounge and cafe. We hope to have the opportunity to welcome you back, so that you can enjoy all of our new and beautiful amenities.

10/10 – Excellent

Scott

Séjour de 1 nuit en juillet 2023
Viceroy Snowmass Reservations a répondu le 11 juill. 2023
Thank you very much for taking the time to provide valuable feedback! We hope you're able to visit again soon.

10/10 – Excellent

Tracey

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
TWM - Viceroy
The property and staff were amazing, absolutely recommend it.
Séjour de 2 nuits en juillet 2023
Viceroy Snowmass Reservations a répondu le 6 juill. 2023
Thank you, Tracey! We're thrilled that you had a great time. We look forward to hosting your next Snowmass getaway.Kind regards,Viceroy Snowmass Reservations

2/10 – Terrible

Voyageur vérifié

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I stepped on a one inch long pin that was sticking out of the carpet, luckily my shoes were on. Also hotel did not provide drinking water. There was no trash can in the room besides the one next to the toilet. There was only housekeeping in one of our three nights stay. Room was also dusty.
Séjour de 3 nuits en juin 2023
Viceroy Snowmass Reservations a répondu le 5 juill. 2023
Thank you for this valuable feedback. We're very sorry that we did not meet your expectation. I'll be sharing your feedback with my colleagues as we strive to do better.Warm regards,Viceroy Snowmass Reservations

8/10 – Bien

Adriana

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Restsurante
Tudo perfeito, exceto o restaurante do almoço, que virou uma tenda ao lado da piscina, com piso em desnível e com poucos aquecedores portáteis que não conseguem aquecer o ambiente. Melhor seria servir o almoço no restaurante principal…
Séjour de 3 nuits en février 2023
Viceroy Snowmass Reservations a répondu le 8 avr. 2023
Hi Adriana,Thank you so much for sharing your experience with us.Best,Viceroy Snowmass Reservations

6/10 – Acceptable

Jeff

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
You should know we stayed Friday, 1/27 to Saturday, 1/28 not 1/26 to 1/27. For what it cost us, I would expected a little more personal service. We pushed our own luggage up to our room. We did not receive water bottles that other guests did. The room was nice although my husband did not like the way everything echoed in the bathroom.
Séjour de 1 nuit en janvier 2023
Viceroy Snowmass a répondu le 6 févr. 2023
Dear Jeff,Thank you for taking the time to tell us about your stay. I'm sorry to hear that we did not meet your expectations while you were here. Without such feedback are we able to improve and work on our day to day business. We hope to have the opportunity to welcome you back again for a flawless stay. Warm regards,Robert Purdy, General Manager

4/10 – Médiocre

Angela

Voyage en groupe
Points faibles : Propreté, service et personnel et commodités.
Terrible service, really bad food.
Séjour de 4 nuits en janvier 2023
Viceroy Snowmass a répondu le 6 févr. 2023
Dear Angela,Thank you for taking the time to tell us about your experience. Without such feedback are we able to improve and work on our day to day business. We hope to have the opportunity to welcome you back for a flawless stay. Warm regards,Robert Purdy, General Manager

10/10 – Excellent

Ovsanna

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room, the service, the amenities, the location - all amazing!
Viceroy Snowmass a répondu le 6 févr. 2023
Dear Ovsanna,Thank you so much for your review! We are thrilled to hear that you had a great stay with us and look forward to welcoming you back again. Warm regards,Robert Purdy, General Manager

6/10 – Acceptable

Osias

Séjour de 5 nuits en janvier 2023
Viceroy Snowmass a répondu le 6 févr. 2023
Dear Osias,Thank you for your review. I'm sorry that we did not meet your expectations. We hope to have the opportunity to welcome you back for a flawless stay. Warm regards,Robert Purdy, General Manager

10/10 – Excellent

Marcia, Hollywood

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Viceroy Snowmass Reservations a répondu le 28 nov. 2023
Thank you for joining us. We look forward to your return visit.

10/10 – Excellent

Ledy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the location, the food is amazing and friendly staff’s
Séjour de 2 nuits en septembre 2022
Reservations a répondu le 20 oct. 2022
Hi LedyThank you for the great review. We are happy that you enjoyed your stay and hope to see you back in the future.Viceroy Team

10/10 – Excellent

Lawrence

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Last night in Colorado
We stayed for one night in a lovely suite. It was very comfortable, spacious and clean. The good on Toro was very good.
Séjour de 1 nuit en septembre 2022
Reservations a répondu le 3 oct. 2022
Hi LawrenceThank you for the great feedback. We are very pleased that you enjoyed your stay. Please come visit us again.

10/10 – Excellent

Robert

Séjour de 2 nuits en juillet 2022

10/10 – Excellent

janet

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property, friendly staff
Séjour de 4 nuits en septembre 2022
Reservations a répondu le 3 oct. 2022
Hi JanetWe are pleased that you enjoyed our property. We hope that you are able to come back and stay again with us.