I would like to start by thanking you for selecting Holiday Inn Express, Ashland, Kentucky and for taking the time to provide feedback about your experience. I sincerely apologize that our property fell short on meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and use feedback, such as yours, to coach our team and guide them to ensure a better guest experience in the future. I truly hope you will give us another chance by staying with us again. We would love to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (606) 929-1720 or fom.hieashland@kmhotels.com, Krista Scherer, Front Office Manager.