Coffre-fort, accès au Wi-Fi (inclus), literie fournie
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Eastwell Manor, Champneys Hotel & Spa – Avis

4 out of 5
Eastwell Manor, Champneys Hotel & Spa
Eastwell Park, Boughton Lees, Ashford, England

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 211 avis sur 499." "
Note de 8 – Bien, d’après 135 avis sur 499." "
Note de 6 – Acceptable, d’après 83 avis sur 499." "
Note de 4 – Médiocre, d’après 37 avis sur 499." "
Note de 2 – Terrible, d’après 33 avis sur 499." "

8,2/10

Propreté

8,0/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

C

Séjour de 2 nuits en mai 2023

10/10 – Excellent

Jérémy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parenthèse enchantée
Véritable week-end enchanté dans cette etablissement où les prestations sont largement à la hauteur du prix payer. Le manoir se trpuve au milieu de la nature et dans un domaine où vous n'aurez pas à souffrir des turpitudes du monde extérieur. Le spa offre un grand espace détente qui, en plus de la traditionnelle piscine, comporte un jacuzzi, des jets d'eau ainsi que 2 saunas ! En somme, tout ce qu'il faut pour se relaxer ! Concernant la restauration, le petit-déjeuner est excellent ! Outre le traditionnel "full english breakfast", tous les arrangements d'œufs sont possibles ! En un mot, vous pouvez y aller les yeux fermés et en toute confiance !
Séjour de 1 nuit en mai 2022

10/10 – Excellent

Claudette

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Reclamation concernant les chambre
Jaurai preferé avoir un cottage avec le salon au rez de chaussee et les 2 chambres a l etage Ns revenon le 9 janvier avec mr brancato et sa femme J espere que ns aurons ce cottage Par contre ds une des chambre le seche serviette ne fonctionnaiis pas La poignee de douche etait cassee
Séjour de 1 nuit en décembre 2019

4/10 – Médiocre

Stephane

Points faibles : Propreté, service et personnel
Séjour de 3 nuits en août 2019

8/10 – Bien

Patrick

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien, mais pas non plus le paradis
Cadre idyllique, chambre petite, très cosy, propre et bien agencée. Petit problème d’entretien « technique » : rideau occultant ne marche qu’à moitié. Le plus gros problème : isolation phonique.
Séjour de 1 nuit en juillet 2019

8/10 – Bien

Patrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
L’isolation phonique est inexistante, pas non plus de climatisation. Sinon, l’endroit est extraordinaire, le bâtiment principale est de toute beauté et les jardins somptueux.
Séjour de 1 nuit en juin 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2018

10/10 – Excellent

Blaise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un lieu somptueux avec beaucoup de services
Un très beau pour un séjour en amoureux car le batiment est très beau, le service très bon, le cadre reposant et tout plein d'activités

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

philippe, Hocquigny

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très belle étape vers Londres
Une petite fausse note sur la propreté des wc. Avons reçu une bonne bouteille de vin blanc en consolation. Sinon, séjour de rêve dans un cadre somptueux. Confort de la chambre et le plus de la piscine, du spa , du sauna... Petit dej excellent dans la grande salle du manoir....

8/10 – Bien

hebert, france

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dépaysement et détente
Très bon séjour. Spa super, piscines bien chauffées. Cottage mignon. Restaurant dans le parc bonne qualité. Les seuls bémols concerneraient la température dans le cottage, beaucoup trop chaud, bien que la température extérieure ne soit que de 23 °. De plus, la housse de couette en semi synthétique est très déséagrable, alors que la literie et le reste des draps sont parfaits.

8/10 – Bien

Simon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were very caring, kind and considerate. They were breath fresh air. There were areas of the estate that could do with some work but overall, it was very good. The grounds were beautiful to hold, and the food was very good. The room was good but the beds was a little uncomfortable and the pillows flat. It would’ve been nice if there was a minibar but none of these spoiled our time there. We would come again. thank you for making our time there special.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Teena

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jennifer, Powell Butte

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was beautiful, and the staff were extremely helpful.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

roderick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful tranquil spot - an ideal retreat
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Thomas

Points forts : Propreté
Séjour de 2 nuits en mars 2024

8/10 – Bien

Brad

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
A most beautiful property in enchanting grounds. The Spa is a huge let down as it’s riddled with MOLD ! That’s a health hazard and needs attention ASAP !
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Patricia

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
So much character
Lovely place, love the spa.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Jonathon

Points forts : Propreté, service et personnel
Expensive price, average quality.
I’ll break my review down into component parts for individual review. I booked this trip as a relaxing treat for my partner for her birthday. I booked her 4 treatments (Elemis Pro Glo Resurface Facial, Lava Shell Full Body Massage, Champneys Manicure and Pedicure) She told me the facial was excellent 8/10, massage great 7/10, and Manicure and Pedicure were good 6/10. The food over our stay was excellent 9/10. The Day Spa was quite basic and I was very underwhelmed. A basic pool, hot tub was out of use, steam room and sauna. Nothing to write home about 5/10. Our room for the night again was very basic, and the heating didn’t work so was very cold. I thought the room was overpriced and not much better than a premier inn for more than twice the price. 4/10. So my overall rating for all would be 5.5-6 out of 10. Rating - quite average.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jay

Séjour de 1 nuit en février 2024

10/10 – Excellent

Sarah

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Logan

Points forts : Service et personnel
Points faibles : Propreté
Poor room quality
We had high expectations but didn’t have a good stay due to the poor room quality. We were given a twin instead of double bed despite our request. The bathroom ceiling filter broke on the first night of our arrival & therefore maintenance had to fix it. Despite us reminding x3, housekeeping wasn’t done. Whilst the spa was nice & staff friendly, considering the price paid, I wouldn’t recommend anyone to stay here
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Emma

Points forts : Propreté, service et personnel
Nice stay, unlikely to return
I had expected a little more from a Champneys hotel. The hotel was beautiful, staff all very friendly and attentive. Breakfast was tasty and filling The room was a good size however there were a number of issues. The taps made a loud squeaking noise when switched on, the windows opened but they were either wide open or shut seemed the catch was broken. The sheet on the bed didnt cover the mattress fully and had a hole in it and the pillows were not comfortable. I woke up with a headache due to sleeping awkwardly. Tried to call reception about these points but no one answered. For the money they ask for this room I dont feel we got our moneys worth I really expected more of a luxury experience than the reality.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
-
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Leigh

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Gavin

Séjour de 2 nuits en octobre 2023

8/10 – Bien

Richard

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Shinali

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023

4/10 – Médiocre

Cliff

Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en novembre 2023

6/10 – Acceptable

Pushpa

Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

Niki

Points faibles : État et installations de l’hébergement
Has such potential but neglected
Upon arrival wasn’t told about spa access times or breakfast times and location, felt a little rushed. Spa and pool area is not clean, purely staffed and the number of guests in it isn’t accounted for so made it incredibly over crowed and not pleasant to stay. Rooms are not kept modern and poor bed linen. Breakfast was greater by a leaking ceiling and guests not moved elsewhere - service was incredibly slow before that even happened. Full English however was decent. Overall a let down and a waste of money.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Melissa

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

S

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

Doug

Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Stuart

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

David

Points forts : Propreté, confort de la chambre
Ground were lovely - but just an ok break overall
Hotel grounds and building are very impressive. The spa is in need of a bit of maintenance - jacuzzi was not working - and 2 of the 3 jets in the aqua pool were broken. Paint was coming off the ceiling too. Pool area was quite crowded so you didn’t have the sense of relaxation that I wanted. Sauna and steam room were good. My wife had a treatment and that was lovely as were all the staff. Main hotel feels like it is being run as a training centre - everyone was quite young and they didn’t provide the best of service. It also felt like they were rushed off their feet or maybe a little inefficient. Waited in the terrace for 15 minutes until being server by a polite young man who had walked past us several times only taking one order at a time. So maybe that was also part of the problem. Bar staff were very friendly when I got fed up and got the drinks myself later on after dinner. Food was good but again service was a little slow and no real follow up to check if we were ok and to provide more drinks. Overall the stay was ok - but not as good as we were hoping for especially for the price paid.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Hannah

Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Very disappointed! Not worth it, at all!
Having spent as much as we did and knowing we were coming to a supposed 4 star hotel to say we were disappointed is an understatement! We were initially ignored on arrival as the conversation the employees were having was obviously more important than guests. Once acknowledged, check in was great. However our room was tiny, dirty on the carpets and window sill and spiders all over the ceiling, not at all what we expected! The TV was totally useless and had no access to any channels or apps! Thankfully the bed was comfortable so we slept well. Breakfast the next morning was a shambles! Took over an hour to be served! The cold buffet was tasty, but ran out quickly, staff didn’t seem to notice. The cooked breakfast was bland, over cooked and some parts, inedible!! Thankfully the Spa and massage were amazing but these were paid for separately. Avoid the hotel, they don’t seem bothered by customer’s dissatisfaction either.
Séjour de 1 nuit en août 2023

6/10 – Acceptable

Kirendeep

Séjour de 1 nuit en août 2023

10/10 – Excellent

Brian

Séjour de 1 nuit en août 2023

10/10 – Excellent

Scott

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
This was our second visit to Eastwell Manor. We love the hotel and grounds, but this time around it didn’t seem to feel as special. On our first day the showers in the Champneys spa were broken. The outside pool had a lot of dirt in the bottom and didn’t seem to have been cleaned for a while. Strangely outside of our room were about 10 dead wasps on the cream coloured carpet. Whilst the cleaners had been in and cleaned our room, they seem to have stepped over the walls and left them there for our 3 day stay (they were very difficult to miss). The room was pleasant but extremely hot and had no comfort cooling/heating system. Even with a fan it was very hot.
Séjour de 2 nuits en août 2023

6/10 – Acceptable

Jamie

Voyage de couple
Points faibles : Service et personnel
Beautiful location and stunning gardens however rooms are not of high quality; Dusty, dead insects, no mirror in bathroom, no exhaust fan and no air conditioning making the room extremely hot and uncomfortable to sleep in. Restaurant staff reminded me of Fawlty Towers.
Séjour de 1 nuit en août 2023

4/10 – Médiocre

Deane

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Eastwell manor dirty unclean rooms
Eastwell manor is supposed to be rated 4 stars. The spa experience definitely is, the quality of the room’s especially in the mews is appalling. We had to change our room as on arrival the toilet seat was hanging off, the shower curtain was hanging off the shower didn’t work. The room carpet was filthy stained and the room was dirty. The room we were moved to was also filthy the wooden floor was stained with white paint and generally marked with stains from spilt drinks. The shower door leaked and the tray was rusting at each end of the door. We had 6 rooms booked in total all our friends even those in the main building had similar issues regards the cleanliness. My daughter the bride to be couldn’t even shower in her own room due to no water from the shower head. Appalling.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Stephanie

Séjour de 1 nuit en août 2023

10/10 – Excellent

S A

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fabulous
We came here for a wedding. We had a fantastic day, from start to finish. The staff were very helpful.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023

6/10 – Acceptable

Laura

Points faibles : Service et personnel
Séjour de 1 nuit en août 2023

2/10 – Terrible

Amy

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Really disappointed, was expecting a lot more , my room was tiny , could barley walk in there, no air con the windows had rotted where the wood was rotting away , spiders all in the room and wasps in the hall way. The spa facilities one of the jacuzzis wasn't working , the ceiling looked like it was falling off in the jacuzzi area , however I will say the staff were all lovely and the rest of the spa was good. The outside area was beautiful I feel that's the only think other than the spa that compliments this hotel.
Séjour de 1 nuit en août 2023

6/10 – Acceptable

Steven

Voyage de couple
Points forts : Commodités
Points faibles : État et installations de l’hébergement
Comfortable bed, excellent rainforest shower. TV took an age to switch on, bathroom window wouldn't open, shower sealant black and peeling, pot cover on hot tap kept falling off, sink plug useless, bedroom window wouldn't lock and most of paint flaking off. Steam iron leaking which soaked clean clothes requested replacement which was never delivered. Waited over 60 mins to check in with only 2 people on the desks. No queing system guest were anxious and rather frustrated. The breakfast and main hotel building was excellent and staff most helpful at other times especially. Louie in the bar was most helpful. Sadly, not deserving of the expenditure associated with the standards and those received at Tring..
Séjour de 2 nuits en juillet 2023

6/10 – Acceptable

JANE

Points faibles : Confort de la chambre
Disappointed
Safe need battery, tv not good reception, room on ground floor no nets so overlocked by people using the car park . Like being in a gold fish bowl . Cleaners left soaking wet rag in the room, no information about how to get towels refreshed or not. Not much infor on pool . Menu prices not including vat so bill total a surprise and servuce charges and donation to charity already added to the bill
Séjour de 2 nuits en juillet 2023

4/10 – Médiocre

Shannon

Points faibles : Service et personnel
Probably the poorest service I’ve received
Although a beautiful hotel we had a horrible experience staying there. In the middle of the night at past 1.30 AM they were building up for a wedding the next day. The young staff doing the set up were neither mindful to sleeping guests nor trying to be quiet. Instead banging doors, chit chatting loudly and thus making it impossible to sleep. At past 1.30 AM I left our room and yelled at their staff as I still couldn’t not fall asleep. It was insane. I have never stayed at a luxury hotel with so much disregard for their guests. Past 12 AM there should be NO NOISE created by staff. The breakfast area is also a hectic frenzy with no oversight. It was obvious the guests were getting incredibly poor service and were visibly unhappy. We slept so poorly that our relaxing night away stay had an adverse effect on our energy throughout the rest of the week. At check out I asked the lady to speak to a manager. She said the manager would be in touch and took my details. To this day 5+ weeks after no one has ever called me back ( even though I called a few days later to ask when the manager would make the time to talk to me). Ridiculous and just unfortunate that you receive this kind of service at a hotel like this.
Séjour de 1 nuit en juin 2023