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Reviews of WoodSpring Suites Asheville

2.5 out of 5
WoodSpring Suites Asheville
40 Monte Vista Rd, Candler, NC

Reviews

5.8
Rating 10 - Excellent. 40 out of 303 reviews" "
Rating 8 - Good. 66 out of 303 reviews" "
Rating 6 - Okay. 79 out of 303 reviews" "
Rating 4 - Poor. 58 out of 303 reviews" "
Rating 2 - Terrible. 60 out of 303 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only stayed overnight but the room was pretty clean overall a little outdated staff was super accommodating they even noticed the room next to us was being a little loud so they changed our room up on check in
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for your feedback. We appreciate your business and hope you'll choose to stay with us again in the future.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you for your review.

10/10 Excellent

John

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 17 nights in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 3, 2023
thank you for your feedback

6/10 Okay

Nicole

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well I couldn’t get in for about 30 min because the doors are locked at night. No one would answer the phone so I stood outside trying to check into my room after a 16 hour work day for 30 min
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
I apologize for your issues at check-in. We have an answering service through a 3rd party and we have addressed the issue with them. Thank you.

6/10 Okay

Victor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a convenient location but the rooms and condition of the hotel overall are showing their age. The hotel had a very strange funky odor throughout. The bedding and sheets while clean were stained.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for your feedback. We are currently undergoing a re-model. We appreciate your business.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damn Dog barking
Everything was very good except dog in next room started howling and barking at 4:30am until I left around 8:30am . When booking room nothing about dogs alowed. Would really like my money back!!
Stayed 1 night in Sep 2023

2/10 Terrible

Christa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!
Bad management, bad rooms. The bathroom door would not close, homeless people living in car in parking lot. Management smoking outside door of rhe smoke free hotel....
Stayed 28 nights in Jul 2023

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended Stay
This is predominantly an extended stay property. Many of the little niceties, like a hair dryer, coffee maker and the like are not here. It was clean and comfortable, and they will give you what you ask for at the front desk. the front desk is closed from 11 PM to 7 AM. They give you a number to call for immediate needs. i did not need it, but if that's a concern for you, there you are.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 17, 2023
Thank you for your review. We are glad you enjoyed your stay and appreciate your business.

6/10 Okay

Franklin

Disliked: Staff & service
Was not aware the front desk was not staffed 24 hours, and check in took about 25 minutes from the time I got there, and I had to call the number 4 times before getting an answer. Thought I was not going to be able to check in.
Stayed 1 night in Jun 2023

4/10 Poor

Douglas

Liked: Staff & service
Was very disappointing. Very outdated
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 17, 2023
I'm sorry you were disappointed in your stay. We are currently going through a "brand refresh". Rooms are being repainted, getting new flooring, etc. We hope to see you again in the future.

4/10 Poor

Dan

Stayed 1 night in Jun 2023

10/10 Excellent

courtnie

Stayed 1 night in Jun 2023
Response from General Manager on Jul 17, 2023
Thank you for your review.

2/10 Terrible

Donna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bed was way too soft, no support. My back hurt badly, which was not good for being on vacation. No duster around bottom of bed, unlike pics online. The chairs in the room were like dining room chairs - good to sit for an hour but uncomfortable afterwards. Furniture was cheap. When I arrived, there was no bedspread nor phone. Had to go downstairs to request as no one answered at the desk after several tries. "Telisha" (sic) did get those for me. Realized next morning there was no coffee maker. Lots of men were roaming around the parking lot in the evenings, which is a little concerning for single, older woman. Very, very disappointing stay. When I went to desk to cancel the 2nd night, which was right at 3:00, Jennifer would not give me a refund for that night. Absolutely terrible experience.
Stayed 2 nights in May 2023

8/10 Good

wayne

Liked: Staff & service
We have stayed at WoodSpring Suited many times. We like what we get for the cost. Staff was good at this location and we enjoyed our stay.
Stayed 7 nights in Apr 2023

8/10 Good

Mark, Huntersville

Stayed 1 night in Mar 2023

8/10 Good

Annelise

Liked: Staff & service, property conditions & facilities
Stayed 13 nights in Feb 2023

2/10 Terrible

Thomas

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was complete clickbait: online photos were not matching rooms at all. Hotel is a complete dump and stole $150 out of our trip budget. Booked a king size bed room, received a nasty stained double for me and my girlfriend. Will not return.
Stayed 2 nights in Feb 2023
Response from General Manager on Feb 20, 2023
I apologize for the misunderstanding on your booking. If you check your reservation you will see you booked a queen standard, which is what you received. We do not have double beds anywhere on property. This room was inspected prior to your check-in and though we are known for our cleanliness, we are an older property who is in the middle of a refresh update which is why we allow guests to view their rooms prior to check in. Thank you for your feedback.

10/10 Excellent

Cassandra

Stayed 1 night in Feb 2023

4/10 Poor

Nichole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No basic hotel perks
I chose this hotel because it boasted a kitchen in the room. However the kitchen does not include dishes/utensils/ pots, or even a basic coffee maker! All the common areas smell strongly of marijuana, and cigarettes. I felt sick by the second night. The walls are thin so you can hear people walking above, and noises from the next room. There was hair stuck in our washcloths from the last guest who used it. I did not see in the advertised that this is an “extended stay” hotel. It felt more like a low income apartment building rather than a nice hotel. I would not recommend staying unless you plan to move in. There are no hotel perks.
Stayed 2 nights in Dec 2022

2/10 Terrible

Erika, Eagle Point

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are rude. Hallways smelled like cigarettes
Stayed 1 night in Dec 2022

2/10 Terrible

CHAD

Business traveller
Disliked: Amenities
I would recommend that nobody stay there. It was unorganized and poorly managed. I was suppose to stay there 7 days and left after 1 night. Unfortunately, I will have to pay for the full stay. I moved to another hotel which was cheaper but was much much more relaxing and professional.
Stayed 7 nights in Dec 2022

2/10 Terrible

Joseph

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property had an interesting aroma. Extended stay facility with many people living there indefinitely. Resembled a crack house.
Stayed 2 nights in Nov 2022

2/10 Terrible

james, Buford

Stayed 1 night in Sep 2022

2/10 Terrible

Jerry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The people that run this place were really rude and nasty. I wouldn’t recommend anybody especially of color stay at this place. They love to charge you for things that should already come with the room.
Stayed 7 nights in Mar 2022

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miranda had great customer service beds were soft and awesome I enjoyed it all
Stayed 3 nights in Jul 2022
Response from Dionna Juzwick on Jul 12, 2022
Thank you for taking time to leave us a review. We're glad you enjoyed your visit with us, and I'll be sure to share your words with Miranda. Thank you and come again soon.

8/10 Good

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I want to stay at a nice clean quite that does not cost a lot. This meet all of that. Staff was nice and took care of our needs. There was always someone cleaning to keep the place nice. We will stay again.
Stayed 8 nights in Apr 2022
Response from General Manager on May 2, 2022
Thank you for taking the time to post a review. We are so glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GM on Apr 19, 2022
Thank you for your business.

2/10 Terrible

William

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived after midnight and had to call for checkin. The manager arrived in about 10 minutes and had a sleepy child with her. It was clearly an inconvenience for her. She wasn’t rude, but certainly wasn’t friendly. The hotel hallways smelled of marijuana smoke. The room itself was clean, but very simple. No lamps, metal bed frames without a skirt, dripping faucets. We had 3 towels for 4 guests.I won’t go back.
Stayed 1 night in Mar 2022
Response from GM on Apr 19, 2022
First let me apologize for your experience with the hallways. I also wanted to take a moment to explain we are a budget friendly, simple stay model. We keep the furnishings very simple to allow lower cost. We also do not run with a 2- hour desk so the manager gets a call after 11 for late check-ins. This does sometimes mean the person on call is waking up from a dead sleep to come downstairs. Rudeness is never ok but perhaps she was just still partially asleep. However, I will address this with her. Again, I apologize for your issues.

8/10 Good

Latasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and staff heater didn't work in room but the receptionist took care it so overall still was a great trip
Stayed 1 night in Feb 2022
Response from Tammy Radford, General Manager on Feb 14, 2022
Thank you so much for your response to our survey. We loved having you stay with us and hope to serve your lodging needs in the future.

2/10 Terrible

Donna

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Great place if you wanted to make some drug deals in the parking lot. Dog poop everywhere my dog didn’t even want to go near the dog area. The hallway smelled so bad I had to hold my breath walking to my room. The elevator had urine in the corners. We left early. I was highly disgusted in the whole experience. We were looking forward to spending sone time in Asheville but we cut it short. YUCK
Stayed 2 nights in Dec 2021
Response from General Manager & Team on Jan 5, 2022
We are sorry to hear that you did not have a good experience at our property. Please contact hotel management directly at the front desk to discuss any issues you had during your stay. We are truly sorry we were not able to exceed your expectations.

2/10 Terrible

Seth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Sheets and bedding stained all over including with dried blood. Mattress is one step better than a cot and there was no hot water in the morning. Other guests were smoking marijuana in vehicles in the parking lot and around the property. Beware.
Stayed 1 night in Dec 2021
Response from General Manager & Team on Jan 18, 2022
Thank you for taking the time to submit your review! We truly value you as a guest and we are very sorry to hear that you had issues during your stay. Please contact the front desk to discuss further.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was supposedly a non-smoking room but it smelled a bit like smoke. Of course the area outside was constantly populated with people smoking so that could be why.
Stayed 3 nights in Oct 2021
Response from General Manager & Team on Nov 15, 2021
Thank you for your feedback! Please visit us again soon!

4/10 Poor

Donald

Travelled with family
Liked: Staff & service
Not much to review the hotel is mainly used. For weekly guest and their familes interior and halls are in need of repair.
Stayed 1 night in Oct 2021
Response from General Manager & Team on Oct 20, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Never again will I stay there. If I knew it smelled like cigarette smoke and weed smelling I wouldn’t have booked this place. There was nasty bugs also.
Stayed 1 night in Oct 2021
Response from General Manager & Team on Oct 20, 2021
I am sorry that you did not enjoy your stay. We strive to make sure that every guest has a positive experience.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The stay has been absolutely wonderful at first it was a rocky start with a few things but finally calmed down
Stayed 14 nights in Sep 2021
Response from General Manager & Team on Oct 20, 2021
Thank you for your feedback! We truly appreciate you!

6/10 Okay

Olivia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from General Manager & Team on Oct 20, 2021
Thank you for taking the time to submit a review. We appreciate your feedback!

2/10 Terrible

Margaret

Stayed 2 nights in Oct 2021

6/10 Okay

Jennifer

Travelled with family
The whole building smelled like cigarette smoke.
Stayed 1 night in Oct 2021
Response from General Manager & Team on Oct 20, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

DANIELE

Stayed 7 nights in Sep 2021
Response from General Manager & Team on Oct 20, 2021
Thank you for taking the time to submit your review of our property. We truly appreciate your opinion!

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean. Walls could use some new paint.
Stayed 3 nights in Sep 2021
Response from Guest Services on Sep 20, 2021
James, On behalf of our entire team I would like to apologize that you did not have a 5 star stay! Please contact the front desk directly to discuss any issues that you had.

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
I was traveling with friends to a wedding. When we arrived at 3:40 PM to check in and dress for the wedding, none of the rooms were cleaned. They allowed us to use a room that had been stripped but not cleaned to change for the wedding. Upon return at 10:45 PM, we were told that the key card lock on one of our rooms was broken and that the staff would have to let whoever stayed there in and we would need to use the slide lock to secure room from inside.
Stayed 1 night in Aug 2021
Response from Guest Services on Sep 20, 2021
On behalf of our staff I apologize that you did not have a pleasant stay. Please visit again so we can try to make it up to you!

6/10 Okay

Doug

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from Guest Services on Sep 20, 2021
Thank you for your feedback! It is very much appreciated!

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asheville trip
The rooms were big and clean. The beds were comfortable. It was good having a kitchen.
Stayed 7 nights in Jul 2021
Response from Woodsprings Suites on Jul 20, 2021
Thank you so much for your feedback! We truly appreciate you as a guest and value your feedback! Please visit us again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dated. We had to wait 15 minutes for the receptionist to come down from somewhere to check us in. Place smells like weed. We had food left in our microwave. Water left in the tub. A sharps container was in the downstairs bathroom. We felt like we were staying in a meth lab!
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Liked full-size kitchen appliances. No ice machine. No clothes hangers.
Stayed 1 night in Jul 2021
Response from L. DeHart General Manager & Team on Jul 12, 2021
Thank you so much for taking the time to submit your review. Your feedback is appreciated!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jun 2021
Response from L. DeHart General Manager & Team on Jul 12, 2021
Thank you for taking the time to submit your feedback. Please visit us again soon.

2/10 Terrible

Verified traveller

I had a reservation which was supposed to be guaranteed with credit card but when I arrived they had no room for me
Stayed 2 nights in May 2021
Response from WSS Asheville Team on Jun 8, 2021
Sir, I have been unable to locate your reservation. Please contact the front desk directly to discuss any issues you may have encountered.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great week's stay. The room was clean and very spacious which was nice. Some mishandling with the initial billing of the week lead to some last minute additional charges. While understandable, frustrating.
Stayed 8 nights in May 2021
Response from L. DeHart General Manager & Team on Jul 12, 2021
Thank you for taking the time to review your stay with us. I apologize there were any billing issues. We truly appreciate you!

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021
Response from L. DeHart & Team on May 24, 2021
Elizabeth, Thank you for taking the time to leave your feedback! We truly value your opinion and you as a guest! Please visit us again soon.